Total 26 Manager level Customer Service job vacancies in Northampton, NN4 9BS

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

About You: We are seeking an experienced leader with a strong track record in managing services regulated by CQC and driving high-quality governance standards. You will be passionate about delivering excellent person-centred care and committed to achieving a CQC rating of Good or above. You will have significant experience in inspiring, empowering, and developing both clinical and non-clinical teams. Ideally, you will have experience working within Learning Disability services and the drive to further develop our services in this area. You will thrive in a role that challenges you to lead change, maintain regulatory compliance, and deliver outstanding care. You will be a strong, compassionate leader who exemplifies our charitys CARE values: Compassion, Accountability, Respect, and Excellence

Landscaping Team Leader - Customer Care
Location: Northampton
Hourly Rate: £13.00 - £13.60
Contract type: Permanent
Working hours: Monday - Friday 07:00 - 16:30

About the role

As a Customer Care Team Leader, you will get the chance to supervise a motivated team working on various soft and hard landscaping contracts within our construction area. This could be anything from a new build, front lawn, rear garden, or public open space. This is a great opportunity to lead a team and provide fantastic customer service as well as high quality work for numerous customers / contracts.

Requirements

• Prior experience in soft / hard landscaping and /or construction.
• Prior experience of working in a customer facing or customer care related role.
• A strong health and safety mindset and adept at problem solving.
• Must possess a driving license & CSCS card.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#GW

Proud member of the Disability Confident employer scheme

About The Job

Interview Date: 11 December 2024

This post will be principally focussed on leading on future REF submissions for the University of Northampton and managing the Research Support Team to develop and deliver support that enables our Researchers to maximise their potential. The postholder will be required to ensure that support is in place for all aspects of research support, including programmes of training and development, management of the Universities REF (Research Excellence Framework) submission and funding support. This includes line management of the Research Support team, management of the University’s research management system and institutional repositories, research data management, scholarly communications, copyright, funding, metrics/alternative metrics, impact and open research.

We want you to be able to carry out your work in a way that best supports UON and our staff and students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About You

All applicants will need to have experience and excellent working knowledge of current REF requirements and supporting research in a Higher Education setting and be fully up to date in their knowledge of recent trends, policies and developments in research support and research repository systems. They should also be able to demonstrate an excellent understanding of research impact and knowledge of Open Research. They should have demonstrable experience of working with Information Technology (particularly Microsoft Word, Excel and PowerPoint) and experience of delivering teaching and/or training activities (including online and blended learning). The post will require the ability to research, analyse, summarise and clearly present complex numerical data and information for a range of audiences.

The post will require experience of team leadership alongside excellent project management skills, a willingness to engage with relevant professional networks and evidence of ability and experience in budget management.

Qualifications

Essential:

Good Honours degree or equivalent
Evidence of continuing professional development

Desirable:

Relevant vocational/professional qualification and/or membership of a relevant professional body
MRes, PhD or equivalent

Research and Knowledge Exchange

The successful applicant will join the Directorate of Research and Knowledge Exchange which comprises of the Research Support team, the Knowledge Exchange and Enterprise team, the Graduate School and two research institutes. We have recently invested in both the Research Support team and the Knowledge Exchange team in line with the University’s Strategy to grow both of these areas. These teams comprise of a range of skills and talent that work collectively across the Directorate.

About Us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

Our People

Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right To Work

All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met.

Equality

We welcome applications from individuals from underrepresented groups.

The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.

Together @ UON
Our Commitment to Equality and Inclusion

Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.

UON’s Major Commitments:

Disability Confident
Standalone Pledge
IHRA Working Definition
For more details, visit: Equality and Diversity at UON

Proud member of the Disability Confident employer scheme

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development, and offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Regional Support Manager - RGN Qualified. ABOUT THE ROLEYour focus as Regional Support Manager will be to support the Regional Director to manage a region/group of care homes to ensure achievement of performance targets together with optimum operational efficiency.Other responsibilities will include: Provide focus and support in key homes, ensuring appropriate compliance to standards, reporting and service delivery. Support the homes with the transition process following any acquisitions made by Avery Identify problem areas and make recommendations to address these, in discussion/agreement with the Regional Director. Interpret information in support of regional performance against quality indicators. Make suitable recommendations to the Regional Director to address.ABOUT YOUTo be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role.Our ideal candidate must: Be a qualified Registered Nurse with a current NMC pin. Have 3 years experience in a home management role 5 years experience working with the client group Proven experience supervising staff and staff development NVQ 5 or equivalent in Care for Care HomesABOUT AVERYAs one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.

Service Care Solutions are working alongside and innovative finance consultancy for Account Managers to join their team on a permanent basis.

Role: Account Manager.
Location: Northampton.
Salary: £28,000 to £30,000 per year (plus commission).
Contract: Permanent.

• Must have a background in client facing sales.
• Prior experience in Finance sector especially coming from a Finance Broker is highly desirable.
• The primary responsibilities of the role are to: Build and nurture client relationships through various channels like telesales social media trade events and networking.
• Offer finance solutions by presenting a range of products such as asset finance commercial loans invoice finance and property finance.
• Conduct effective analysis of financial requirements and relevant documentation.
• Develop a full understanding of your clients' requirements.
• Prepare proposal documents and compile persuasive applications.
• A high performing Account Manager will: Conduct background research on prospects prior to engaging.
• Maintain a high level of professionalism in all forms of communication.
• Continuously enhance knowledge and skills
• Remain vigilant against fraud and money laundering risks promptly reporting any concerns.
• Adhere to the principles of Treating Customers Fairly in all interactions.
• Support fellow Account Managers and contribute expertise and best practices to the wider team.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Kind regards,

Floating Centre Manager Vacancy - Northampton Fast-Fit Centre

- Position: Floating Centre Manager
- Location: Northampton
- Basic Salary: £35,000 + Bonus
- OTE: £40,000
- Monday - Saturday, 8:30am - 5:30pm (Day off in week when working Saturday)

My client is looking for a new Floating Centre Manager to oversee their fast-fit centres in Northampton. They are a well known company who have seen great success so far this year.

As a Floating Centre Manager, you will be responsible for ensuring the smooth running of multiple fast-fit centres. Your role will involve managing staff, ensuring exceptional customer service, and maintaining operational efficiency. You will need to confidently oversee technical services while motivating and supporting the teams at each centre.

Key Responsibilities as a Centre Manager:

- Oversee daily operations and performance of fast-fit centres
- Manage, mentor, and support staff
- Ensure a high standard of customer service
- Monitor stock levels and centre budgets
- Address technical issues and offer guidance where necessary

The Ideal Centre Manager Candidate:

- Previous experience in a managerial role within the motor trade or fast-fit environment
- Strong technical knowledge
- Excellent leadership and communication skills
- Ability to handle multiple locations and adapt to different teams

If this Floating Fast-fit Centre Manager vacancy sounds interesting to you, and you'd like to learn more, please contact Tom Thacker at Perfect Placement today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Deputy Manager
Salary: £ 36,000(40hrs a week, additional £50 per sleep-in)
Locations: Wellingborough, NN8
Contract: Full Time, Permanent

Are you passionate about making a difference in the lives of children and young adults? Do you have the drive and dedication to lead a team in providing exceptional care and support? If so, we have an exciting opportunity for you to join our team as a Children's Home Deputy Manager! Social Care and Education are seeking a dynamic and enthusiastic Deputy Manager

The Role
• Attend all multi-disciplinary team meetings, including school, safeguarding, and social worker meetings, to ensure the best outcomes for the children and young people.
• Participate in an on-call rota to provide continuous support and guidance.
• Oversee the daily operations of the home, ensuring compliance with established regulations and standards.
• Work with other professionals to develop and implement person-centred plans that support young people’s integration into the home and community.
• Ensure all policies, procedures, and legislation are followed, maintaining the highest standards of care and safety.
• Manage the budget and finances of the home effectively.
• Support and implement all training requirements for staff, fostering a culture of continuous learning and improvement.
• Ensure health and safety standards are always met to provide a secure environment for residents and staff.

The Requirements
• Must have at least 1 year experience in a supervisory setting and 1 years’ experience in a children home.
• Must hold a level 3 qualification working with children or young adults
• Willingness to work towards a level 5 qualification
• Full UK driving licence

In the Bletchley area,
Our client is looking for a S&T Team Leader with SMTH SIG4 and IRSE License
Good rate on offer to the right candidate Benefits include:
* Contracted projects with a Tier 1 supplier
* Career development opportunities
* Numerous shift pattern options
* Potential for long term work

To register your interest click apply or for more information contact us on
stuart.young@mcginley.co.uk

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Spencer House Care Home in Northampton is looking for an experienced leader like you, drawing on your expertise in managing all aspects of the home, ensuring it runs as efficiently as possible whilst maintaining the highest standards of quality, professional standards and business performance targets.

Providing person-centred care, delivering excellent quality outcomes and supporting our residents and our teams is very important to us and we are looking for someone to join our team, who can really shine and make a difference to the lives of others by demonstrating warmth and leadership.

As a Care Home Manager you will monitor the wellbeing of each resident, ensuring all staff are supported and always promoting independence and well-being by ensuring that residents’ personal, psychological, and social care needs are met. You will be the focal point of all family, resident and professionals contact in the home.

Your team will be extremely important too, looking to provide inspirational leadership and daily management. You will undertake regular staff recruitment, embedding an open culture to empower your staff to be the best team possible, always looking to demonstrate our values of being Proud, Supportive and Caring.

It is preferred for this position that you hold a current NMC pin.

Great Team Players Need Great Rewards

• Up to £65,000 per annum
• A comprehensive and supportive induction programme to ensure confidence and competence
• Continued investment in your professional development
• Exclusive employee discounts for a wide range of retailers including Morrisons, Currys and Footlocker!
• Comprehensive formal training throughout your career with us
• We’ll pay your NMC renewal fees
• Free DBS
• Free parking

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Treat and pamper days
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Care Home Manager, it is essential that you have 4 years’ experience in the care home sector with a minimum of 3 years’ experience in a management position. You will have sound knowledge of the Care Standards Act 2000, Key Lines of Enquiry, Safeguarding and the MCA. You will have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love leading a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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Southfields Care home provides exceptional levels of support to adults with Dementia, Physical disabilities or /and Sensory impairments.

Situated in a residential suburb in Northampton, offering a wonderful living environment in which our residents can enjoy an enhanced quality of life.

Our team of 40 provide the highest level of care to 33 residents.

Our care home evoke a home from home atmosphere in which our residents can feel comfortable, content and very well cared for.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Free parking
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Professional subscriptions / registration - if your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

What will you be doing?

Supporting the Care Home manager,

• Acting as a key worker for designated residents. Ensuring they are supported in all aspects of their life, along with a peer.
• Monitoring and administering medication, personal care and as directed by their individual care plan, help maintain health and wellbeing.
• Ensure all administration tasks are carried out with accuracy. Inputting additional information onto care plans, as required.
• Liaising with health care professionals.
• You are not responsible for managing the team. As you will be supporting and delegating the workload to team members accordingly and ensuring that any issues are documented, dealt with and monitored as they arise.
• 1st point of contact for safety or security concerns.

35 hours a week, rotating shifts to include 7.45am - 2.45pm / 2.45pm - 9.45pm with alternative weekends.

About you

You may be a senior carer looking for the next move or a current Shift lead wishing to gain more experience to develop yourself in the future.

With your previous experience in care leadership, and NVQ Level 2 qualification in Health & Social Care (ideal), you'll join our team in making a meaningful difference in the lives of those we serve.

We will offer 2.5 weeks induction training and a further 2-4 weeks "Buddy scheme" too. We will settle you in, there's no pressure to "hit the ground running"!

Please note: There is no option to offer sponsorship or transfer of. We may close this vacancy early, if we receive sufficient applications for the role early.

About us

We're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: https://youtu.be/lV0EfeUF4aU

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact: Careers@westnorthants.gov.uk

Job reference number 313406
Customer Operations Manager

Salary Min £43,677- Mid £48,045 (dependent on experience) plus potential 10% bonus and 25 days annual leave
Full time, Permanent
St James Mill Delivery Office, Northampton, NN5 5JY

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Shift Patterns

Monday to Saturday with a rotational day off, working form 06:00 am - 14:12 pm, flexibility is required

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 26th June 2024 Please note, this advert may close early if the appropriate number of applications has been reached.

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Proud member of the Disability Confident employer scheme

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.