Total 3 Manager level Customer Service job vacancies in PL12 6GA

An exciting opportunity has arisen for a team Leader’s to join the Walk in Centre and Urgent Treatment Centre across the Sefton and Knowsley service. We are looking to recruit ambitious and compassionate leaders who are committed to their role. This opportunity will require you to work and lead teams of staff working within a fast-paced environment that offers unplanned care to the local community. There will be opportunities for development and involvement in service development and take on new challenges. You must be able to demonstrate effective communication skills and interpersonal skills and support a team to deliver safe effective care. You will need to be flexible, and work shifts across with in a 12-hour working day.

The post holder will have responsibility for the delivery of the clinical service in the defined area. The post holder will be required to provide team leadership and management to a team. The primary function of
the role is to provide leadership, management, and communication to and for the team, ensuring the delivery of efficient, effective, co-ordinated and responsive high quality care to patients/clients. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide clinical leadership and management to the clinical team.

Be responsible for the delivery of the service within the area.

Work in partnership with other services/stakeholders etc., to enable patients/clients to be treated in the appropriate setting.

Ensure that the team provides a high quality service to its clients by providing caseload and clinical supervision.

Have full line management responsibility for the team ensuring appropriate delegation and delivery of patients/client care

Ensure that teams work proactively in order to deliver anticipatory and maintenance care, providing a responsive service to patients/clients with both planned and unplanned care needs.

Maintain clinical credibility by providing clinical care and supporting members of the team within the clinical environment.

Participate in the development of caseload management across the local health economy.

Provide leadership and mentoring to those staff developing into a caseload management role.

Acts as an advocate and champion for patients/clients in a variety of forums and professional groups and challenge attitudes and behaviour.

Implement plans for the team including rotas and schedules/working patterns to ensure business continuity.

Practice autonomously and demonstrate evidence based clinical decision making. Provide clinical expertise and knowledge to the team when managing complex and highly complex

Assess patient/client conditions and consider a range of options when delivering complex and highly complex clinical care.

Work in collaboration with other stakeholders to deliver services to patients/clients. Following holistic assessment of health needs, develop individualised care plans to fulfil those needs, with the involvement of patients/clients and carers.

Implement and evaluate care delivery for patients/clients with identified needs.

Ensure that all clinical activity provided by the team directly reflects the core objectives of health promotion, supported self-care, disease specific management, management of long term conditions and end of life/palliative care. Set objectives by which performance will be monitored.

Work with the service lead to deliver local based services, by participating in meetings and communicating the outcomes to staff.

Provide reports to the service lead on staff and patient activity as requested. Work in collaboration with others to support practice development and service modernisation.

Contribute to the development of role and service redesign.

Actively participate in policy and service development authoring protocols as required.

Provide induction to the local working environment, and policies for new team members and students.

Be an authorised signatory, ensuring probity in the authorisation of timecards and mileage claims.

Monitor budgets reporting over/under spending to the budget holder.
Undertake personal development plans (PDP) and ensure all team members Contribute to the development of policy and services to reflect local needs have up to date PDPs, monitor Knowledge and Skills Framework (KSF) and reviews.

Ensure that all staff attend mandatory training.

Ensure that administration and clerical duties are appropriately delegated to clerical support officers.

Provide data that supports the monitoring of team contract and objectives.

Participate in audits and research, as required.

Participate in individual and group supervision. Implement mentorship and clinical supervision with the team.

Ensure that record keeping within the team is consistent with professional standards.

Initiate training and development of team members.

Monitor and maintain standards of patient care delivery. Including maintaining and monitoring of clinical competency and standards of record keeping In conjunction with the service lead, ensure systems are in place for the ongoing review and assessment of care provision and delivery.

Work within guidelines to identify and manage risk, reporting identified risks to the service lead.

Report any incidents as per Trust policies and support or undertake any investigations as delegated by the service lead.

Monitor and ensure that the quality of the patient care delivered by the team is evidenced based and supported by best practice, through the use of audit, caseload and clinical supervision.
Participate in patient satisfaction reporting to improve patient care.

Maintain registration in line with professional bodies.

Provide support to team members holding responsibility for mentoring students. Identify skills deficits within the team identify methods of addressing these to support service delivery, improvement and development.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues


This advert closes on Thursday 27 Jun 2024

Job Advert

A temporary opportunity has arisen for a full-time Home Care Manager within the Care and Support at Home Service until 30th June 2025.

This is an exciting opportunity for enthusiastic and self-motivated individuals to support the work within the Care & Support at Home Service to deliver a quality, efficient and effective Home Care Service.

As a manager, you will have day-to-day management responsibility for setting up and reviewing care packages, as well as managing and deploying staff. You must be able to work under pressure and to strict deadlines, and be able to deal confidently, calmly, and sensitively with difficult situations. In addition, you must have the ability to communicate effectively at all levels, both internal and external, and have the ability to work as part of a team.

You must have experience of managing staff and have (or be willing to work towards) an appropriate qualification.

You must have the ability to travel throughout the Falkirk Council area.

Due to the nature of the post, it is essential that you are familiar with, and are competent in computer IT systems including Word and Excel packages. In addition, the service currently operates a Real Time Monitoring Scheduling System (CM2000) in which you would receive full training.

Registration with the Scottish Social Services Council within the first 3 months of working with Falkirk Council is a requirement of the post. You will also be required to achieve an SVQ Level 4 in Health & Social Care plus SVQ Leadership and Management Certificate Level 4 within an agreed timescale if you have not already achieved this award.

You are required to commit to a rostered working pattern including weekends and public holidays. The contracted hours of the post are 37 hours per week; with the current shift time being 9am until 4.54pm (includes 30 minutes unpaid break). The contracted hours will primarily be Monday to Friday with participation in a weekend and standby roster. When rostered to work the weekend, days off will be rostered on the Friday before the weekend being worked and the Tuesday following.

This post will require periods of lone working.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you would like an informal chat, or to find out further information on what being a Home Care Manager means, please contact Pamela McMurdo, Senior Worker, East Locality on 07710 066460 or Grace Traynor, Senior Worker, West Locality on 07710 066451.

Proud member of the Disability Confident employer scheme

Join Our Team as a Home Care Team Leader! Take the Next Steps in Your Career!

Are you an experienced Care Worker looking for new opportunities in the Home Care Sector? Look no further!

Radis Community Care have an opportunity for a compassionate and skilled Team Leader to join our team at Edwards Court, Exeter.

What We Offer:

• Competitive salary based on a 37-hour contract.
• Wide range of service users, including the elderly and individuals with physical and/or learning disabilities.
• Tailored care plans to meet the unique needs of our service users, whether it's brief daily visits or 24-hour live-in care.
• Short and long-term care options available.

About the Role: As a Team Leader, you will play a vital role in providing specialized support to individuals in our extra care complex. At Radis, we recognize each person as an individual, tailoring our services to their specific needs and maintaining a consistent approach throughout their lives.

As the first point of contact for the care package, your responsibilities will include:

• Conducting supervisions, meetings, and providing support to the Care Workers.
• Scheduling and allocating work to ensure personalized care for each client.
• Assisting with medication and personal care tasks.
• Offering support within the community.

Benefits You'll Enjoy:

• Mileage allowance for cars and bikes.
• NEST pension scheme with contributions from Radis.
• Exciting opportunities for career progression.
• Fully structured induction and ongoing support for all new starters.
• Refer a friend program with a minimum payment of £100 per recommendation and unlimited payments (subject to conditions).
• Minimum of 28 days annual leave for full-time contracts.

Skills and Qualifications Required:

• Previous experience as a Team Leader is advantageous but not essential.
• NVQ Level 2 in Health and Social Care is required, with a desire to work towards Level 3.
• Excellent written and verbal communication skills.
• Willingness to learn and adapt to meet clients' needs and expectations.

Additional Requirements:

• Enhanced DBS check is mandatory for this role.
• Possession of a driving license with access to a vehicle is advantageous, as some travel may be required.

About Radis: Since 2001, Radis Community Care has been a leading provider of community-based social care and support for vulnerable adults and children in England and Wales. Our focus is on helping people live independently in their own homes and be active members of their local communities.

Take the next step in your career and make a meaningful difference in the lives of others. Apply now to become a valued member of our dedicated team!

At Radis Community Care, we embrace diversity and equal opportunities, welcoming applicants from all sections of the community.

INDTL

Proud member of the Disability Confident employer scheme