Total 5 Manager level Customer Service job vacancies in RM1 1AU

We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

As Care Manager you will have ownership of care packages across Wales,this is an extremely rewarding role as the care we provide allows clients to remain in their own homes and keep as much independence as their condition allows for as long as possible. As the role will include regular travel to visit the clients in your area we require a driver with their own car. Active Care Group has over 25 years of specialist experience in providing high-quality complex care for people in their own homes taking into account not just their clinical needs but the whole person, including their personal, social and emotional needs. Our packages of care are tailored to fit with each persons care needs, preferences and lifestyle.We also pride ourselves on the fact our care extends beyond the individual to their wider family and friends, as we understand the wider impact complex conditions can have. What you'll be working: 37.5 hours per week, predominantly Monday-Friday 9am-5.30pm, however these hours and days may need to worked flexibly You must also be willing to be part of an on-call rota on nights/weekends What you'll be doing: Have ownership of care packages in your area Working with the Business Development Manager to review suitable referrals Produce suitable assessment reports for care package for clients Building excellent working relationships with clients, families and external bodies Ensure we are providing client focused high-quality care at all times Support with recruitment and training for Support Workers for care packages in your area Ensure all records are accurate and completed in a timely manner What to look forward to: Salary £30,000 per year which includes on call rota 25 days annual leave, plus your birthday off Join theActive Learning Huband benefit from a wide range of e learning and face to face training and development opportunities Active Reward Appgiving discounts and savings on your weekly shop Free 24 hour confidentialEmployee Assistance Programme Helpline & Appto support with legal, health, wellbeing, relationship and consumer advice ANest Personal Pensionaccount Access to join aMedicash Health Planfor you and your family to save money on everyday health essentials like going to the dentist or opticians We recognise outstandingActive Behavioursvia theActive Awardsprogramme Enhanced Sick & Maternity Pay benefits Refer a FriendSchemeandearn yourself up to£1000by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Client Support Services Team Leader: Please see attached JD and PS for detailed job description and main responsibilities.

The Role: Vita Health Group is looking for a Talking Therapies High Intensity (Step 3) Service Manager to support the delivery of our service. The Talking Therapies High Intensity (Step 3) Service Manager contributes to the delivery of effective operational management and leadership within the NHS Kent and Medway Talking Therapies service. This is a great opportunity for a Line Manager to progress their career within the NHS Talking Therapies Service and training will be given as required. The High Intensity Service Manager will work closely alongside the Senior Management Team to ensure that a high quality, Talking Therapies compliant stepped care service is delivered. You will support the service to exceed national standards of delivery and achieve optimum levels of clinical performance. The Service Manager will line manage other operational managers within the service and will act as an appropriate point of escalation. The role will be a mix of remote and office-based working. Candidates must be willing to travel to the Kent and Medway locality.Skills and Experience: Essential: Undertaking Clinical Audit, including action planning Experience of effectively managing a team Experience & knowledge of working in NHS Talking Therapies Experience of being part of making strategic decisions for service provision & leading change An awareness of and commitment to supporting and facilitating diversity and inclusion Willingness to travel, which may include overnight stays on occasion, as and when required Desirable: Leadership & management qualification (CMI/ILM or other recognised body) Talking Therapies recognised therapeutic qualification Supervisor training Experience of leading a team where there are changing priorities of needs Use of IAPTUS systemWhy Vita Health Group? Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers. To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/ To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines. Vita Health Group is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks. We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of livedexperience. We are committed to equitably support the wellbeing of all employees as demonstrated by: Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health. Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview. Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview. Our sign up to the Armed Forces Covenant. Our status as a Menopause Friendly Committed employer. Our sign up to the Employer with Heart Charter. Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES). The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme. An embedded speaking up culture facilitated by Freedom to Speak Up Guardians. Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact recruitment@vhg.co.uk and we will arrange. VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests. Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. Vita Health Group reserves the right to close this job when sufficient applications have been received.

The Role:Vita Health Group is looking for a Talking Therapies High Intensity (Step 3) Service Manager to support the delivery of our service. The Talking Therapies High Intensity (Step 3) Service Manager contributes to the delivery of effective operational management and leadership within the NHS Kent and Medway Talking Therapies service. This is a great opportunity for a Line Manager to progress their career within the NHS Talking Therapies Service and training will be given as required.

• The High Intensity Service Manager will work closely alongside the Senior Management Team to ensure that a high quality, Talking Therapies compliant stepped care service is delivered. You will support the service to exceed national standards of delivery and achieve optimum levels of clinical performance.
• The Service Manager will line manage other operational managers within the service and will act as an appropriate point of escalation.
• The role will be a mix of remote and office-based working. Candidates must be willing to travel to the Kent and Medway locality.

Skills and Experience:Essential:

• Undertaking Clinical Audit, including action planning
• Experience of effectively managing a team
• Experience & knowledge of working in NHS Talking Therapies
• Experience of being part of making strategic decisions for service provision & leading change
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when required

Desirable:

• Leadership & management qualification (CMI/ILM or other recognised body)
• Talking Therapies recognised therapeutic qualification
• Supervisor training
• Experience of leading a team where there are changing priorities of needs
• Use of IAPTUS system

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.Vita Health Group is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.We are committed to equitably support the wellbeing of all employees as demonstrated by:

• Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
• Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our sign up to the Armed Forces Covenant.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact recruitment@vhg.co.uk and we will arrange.VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. Vita Health Group reserves the right to close this job when sufficient applications have been received.

Proud member of the Disability Confident employer scheme