Total 18 Manager level Customer Service job vacancies in Stevanage, SG1 4AB

Chef Manager

Full-time - 37 hours per week - Weekdays and alternate weekends required

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We are looking to recruit the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

As a Chef Manager you will be responsible for:

Providing homely meals for our residents, meeting a diverse range of dietary requirements.
Planning staff rotas which are appropriate for the kitchen workload and arrange cover for planned absences, using existing and casual staff.
Organising every aspect of the catering operation within the home to provide a safe, nutritious, cost effective quality service to all customers.
Ensuring all statutory training takes place.
Ensuring regular stock takes occur and that stock is maintained at minimum agreed levels.
Communicating with all customers on a regular basis, whenever possible.
Managing the catering budget and producing financial information relating to performance against the budget on a monthly basis.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays.
Career development opportunities and recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service).
Free DBS check and uniform.
Access to retail discounts and offers.
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

We are recruiting for a Nurse Team Leader who share/s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An excellent opportunity has arisen for a Nurse Team Leader to join our Elderly Care Ward at the East and North Hertfordshire NHS. Ward 9B is a vibrant, fast paced, and busy ward which provides a variety of diverse and complex medical treatments for elderly patients.

The post holder will work as an integral part of the multidisciplinary team and must demonstrate expertise and leadership in the delivery of care to their patients. They will work collaboratively ensuring the delivery of high quality and safe patient centred care is adhered to at all times. Supporting continued education, training and staff development is paramount.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.


The post holder will need to be able to care for a group of patients with a variety of needs, coordinate the daily running of the ward, and communicate with the wider multidisciplinary and administrative teams.

The role will also involve extended roles and responsibilities, and work closely with the Manager to assist in the daily management of the ward.

The post requires an ability to work flexibly during the week, as well as Saturdays and Sundays where required, to be able to deliver care to the highest standards.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 21 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

We are recruiting for aOperational Support Manager - Medical Rosteringwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity to lead the medical rostering team.

The Operational Support Manager has responsibility for the day-to-day operational role of the Medical Rostering Team for Unplanned Care and reports directly to the Operational Service Manager. They will lead the medical rostering team (consisting of ED Rota Coordinator and Junior Doctor Rota Coordinator.

The Operational Support Manager will drive the operational performance of the team through the use of key performance indicators and production of weekly and monthly dashboards, NHSI reports, validation and authorisation of invoices.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!



The Operational Support Manager will need to be up to date with developments in rostering and temporary staffing systems and the political landscape in relation to expectations regarding the use of systems and the deployment of Temporary Staff from NHS Employers and NHS Improvement i.e. Levels of Attainment.

The post holder will have a constant drive to ensure that systems are being fully utilised to provide safe and efficient staffing cover across the organisation. This will include providing feedback where system utilisation could be improved within the Trust.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work & deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC)

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.







Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 12 Sep 2024

Registered Branch Manager - Stevenage/Hertfordshire

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Stevenage. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous experience as a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Care Team Leader - Nights

Hours of work: 36 hours per week

Rate of Pay: £13 an hour

At Runwood Homes, we are proud of our reputation as a leading care home operator, providing compassionate, person-centred care to older people, including those living with dementia.

It takes a truly special person, with inspirational passion and a kind nature to make a real difference to the lives of others. Our skilled and motivated teams are truly dedicated in every aspect of their important and highly valued roles to ensure that an excellent residential care service is continuously provided.

Every team member understands that our residents are individuals with their own rich life histories and interesting stories to tell, and by joining us, you will have the wonderful opportunity to give your time and attention to them.

As a Care Team Leader with Runwood Homes, professionalism, teamed with kindness and compassion, will be at the core of everything you do. Your role will entail planning and implementing the kind of care that will give our residents a real sense of security, dignity, and independence.

You will get to know our residents and their families – helping to ensure that truly personalised care is delivered.

Leading a team of Care Assistants, you will have a really, positive influence on the team and be responsible for maintaining the highest standards of care. One of your key responsibilities will be to maintain accurate records and build strong relationships with effective communication with your fellow colleagues.

Your role as a Care Team Leader will also see you assist the Home Manager and Deputy Manager too. You will be involved in providing essential physical and mental care as part of Runwood’s whole-team approach to wellbeing, as well as administering medication and carrying out medication audits.

Ideally, you will have an NVQ Level 3 Diploma in Health & Social Care, a background in person-centred care planning and knowledge of caring for people with dementia. You will also have a background in leading a team to deliver care. What is essential is a brilliant, positive energy and natural ability to get along with others. You will know what good record keeping looks like and be able to manage your time effectively. Furthermore, whenever you communicate with others, whether it be a resident or co-worker, you will be truly considerate and kind.


Experience / Qualification:

Experience preferred though not essential as full training will be provided.
NVQ Level 3 in Health & Social Care preferred or a willingness to achieve this.
Benefits:

Comprehensive induction and ongoing paid training to develop your career
Quality training to enhance your skills
Access to regular covid-19 testing
Quality PPE provided
High IPC and sanitisation standards
Welfare support
Buddy scheme – to help you settle in
Free uniform
28 days annual leave
Pension scheme
Fast track career options
​All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.



You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job Title: Support Manager Reports To: Operations Manager Job Purpose As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes. To ensure the support is provided in line with legal and contractual requirements. The role is to foster excellent working relationships amongst my teams, and you will be responsible for timely and effective recruitment, training, and induction of new staff. Have the ability to drive continuous improvement in retention and the culture within the teams you oversee. You will work with the following people and teams: People we Support My teams Internal staff in other departments External agencies and other organisations, incl. GPs, health professionals, social workers, safeguarding teams etc CQC/SCI/ Quality Compliance Teams Key Responsibilities People We Support 1. Responsible for ensuring that the highest quality and standards are met in the preparation of risk assessments, support plans, health plans and person-centred support, ensuring that outcomes can be monitored, met, and evidenced in Nourish, our operations system 2. Able to demonstrate a significant knowledge and understanding of the needs of people with learning disabilities and/ or complex mental health needs and be familiar with best practice developments 3. Develop and maintain excellent working relationships with families, professionals, referrers, and all other stakeholders 4. Leading by example and provide hands on support to people we support when required 5. Willing to work flexibly according to the needs of the organisation, having a regular presence in locations and responsible for providing on call support and assistance on a rota basis 6. Ensuring two-way communications are in place and proactively engage with multi disciplinary teams providing meaningful outcomes for the people we support, including GPs, Social Workers, families, day opportunities and other key stakeholders 7. Monitor accident and incident reporting, identifying, and escalating any key themes, and proactively respond to emergency situations 8. Ensure that all relevant records in relation to people we support are appropriately maintained, accurate and up to date within the operations system My Teams 1. You will need excellent time management skills with the ability to plan and prioritise a complex workload, delegating effectively where necessary 2. Able to lead and develop teams to deliver innovative, person centered support that meet the needs of the people we support and expectations of commissioners/ CQC (Care Quality Commission) / SCI (Scottish Care Inspectorate) 3. Use staff resources efficiently and effectively, including the management of rotas, additional hours, use of bank/agency and compliance with working time regulations, and ensure that all staffing records and requirements are kept up to date to maintain correct staffing establishments 4. Ensure 4-weeks worth of rotas are always available for staff using our electronic rota management system 5. Ensure all staff are supported and developed through on the job coaching, feedback, individual 121, team meetings and observations of practice, identifying and promptly addressing learning and development needs and providing positive feedback 6. Lead and manage staff to always ensure that the highest levels of performance and standards of conduct are met, taking advice and action to swiftly address any concerns 7. Lead the recruitment, induction, and training of staff, ensuring compliance with Recruitment & Selection policy and equality legislation 8. Champion and support the implementation of change, best practice, and continuousimprovement 9. Provide support, guidance, and line management to Support Workers so that support provided delivers desired outcomes and focuses on the aspirations that people we support have identified 10. Support the implementation of change, best practice and continuous improvement and lead the performance management and development of Support Workers, including coaching, regular 1 to 1s and performance development reviews, and help to always drive elevated levels of performance and standards of conduct, taking advice and action to swiftly address any concerns Quality and Compliance 1. Undertake the role of Registered Manager (CQC) where required 2. Ensure all records, personal, staff and people we support data are maintained, accurate and up to date on all relevant systems and in line with GDPR (General Data Protection Regulation) and Equality, Diversity and Inclusion policies and procedures 3. Drive compliance with all policies and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality, including but not exclusive to safeguarding, DBS, EDI (Equality, Diversity, and Inclusion), GDPR data protection, HR, and health and safety 4. Monitor and drive compliance of mandatory training, and person specific training 5. Undertake the training required to deliver the role and complete courses that enable you to deliver the training to others, e.g. PROACT-SCIPr and Moving and Handling Finance 1. Demonstrate financial and commercial awareness and can review management information and evaluate it to make sound decisions 2. Authorise staff additional payments, invoices, petty cash, etc in accordance with financial procedures and delegated authorities, within the budget of each location General Duties 1. Ensure all records, personal, staff and people we support data are managed in line with GDPR and Information Governance policies, relevant legislation, codes of practice or contractual obligations 2. Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974 3. Act in accordance with the organisations Health & Safety and Safeguarding policies and to notify my line manager promptly if there are any concerns 4. Participate in regular 121s and appraisal and undertake any relevant training 5. Work in accordance with the organisation policies and those of external regulators or professional bodies The list of duties is not exhaustive; the line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Care Team Leader

Hours of work: 36 hours per week (Nights)

Rate of Pay: £13 an hour

At Runwood Homes, we are proud of our reputation as a leading care home operator, providing compassionate, person-centred care to older people, including those living with dementia.

It takes a truly special person, with inspirational passion and a kind nature to make a real difference to the lives of others. Our skilled and motivated teams are truly dedicated in every aspect of their important and highly valued roles to ensure that an excellent residential care service is continuously provided.

Every team member understands that our residents are individuals with their own rich life histories and interesting stories to tell, and by joining us, you will have the wonderful opportunity to give your time and attention to them.

As a Care Team Leader with Runwood Homes, professionalism, teamed with kindness and compassion, will be at the core of everything you do. Your role will entail planning and implementing the kind of care that will give our residents a real sense of security, dignity, and independence.

You will get to know our residents and their families – helping to ensure that truly personalised care is delivered.

Leading a team of Care Assistants, you will have a really, positive influence on the team and be responsible for maintaining the highest standards of care. One of your key responsibilities will be to maintain accurate records and build strong relationships with effective communication with your fellow colleagues.

Your role as a Care Team Leader will also see you assist the Home Manager and Deputy Manager too. You will be involved in providing essential physical and mental care as part of Runwood’s whole-team approach to wellbeing, as well as administering medication and carrying out medication audits.

Ideally, you will have an NVQ Level 3 Diploma in Health & Social Care, a background in person-centred care planning and knowledge of caring for people with dementia. You will also have a background in leading a team to deliver care. What is essential is a brilliant, positive energy and natural ability to get along with others. You will know what good record keeping looks like and be able to manage your time effectively. Furthermore, whenever you communicate with others, whether it be a resident or co-worker, you will be truly considerate and kind.


Experience / Qualification:

Experience preferred though not essential as full training will be provided.
NVQ Level 3 in Health & Social Care preferred or a willingness to achieve this.
Benefits:

Comprehensive induction and ongoing paid training to develop your career
Quality training to enhance your skills
Access to regular covid-19 testing
Quality PPE provided
High IPC and sanitisation standards
Welfare support
Buddy scheme – to help you settle in
Free uniform
28 days annual leave
Pension scheme
Fast track career options
​All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.



You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.