Total 4 Manager level Customer Service job vacancies in Yuma, Arizona

The Clinical Nurse Manager Educator Supervises the Nurse Educators, RQI and Simulation Coordinator, and others as assigned. Responsible and accountable for all elements of the nursing process when providing and/or supervising staff education. Delivers a fundamental understanding of adult learning principles and a lifelong learner that can practice with flexibility to adapt or change learning strategies based on the assessment of learning needs within the healthcare organization. Assesses, plans, implements, and evaluates educational needs to facilitate learner development and skill training of clinical staff. Utilizes innovative teaching strategies, assessment skills, and evaluation of outcomes. Assumes responsibility for the coordination of education focused on staff education, self-management, and customer satisfaction throughout the healthcare continuum. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in quality improvement process and initiatives as well as customer service programs. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex situations. Develops expert level coaching and mentoring skills.

Systematically evaluates current practice, formulate outcomes for groups of patients and/or organizational processes within area of expertise. Collaborates with Clinical Nurse Educators and interprofessional healthcare teams in the ongoing clinical education activities including in-services, training, competency assessment, and evaluations of both current and new staff nursing skills. Oversees the Resuscitation Education Initiative (Redi) Program. Monitors and tracks BLS/Advanced Life Support (ALS) compliance within the organization. Collaborates with interdisciplinary team to support and evaluate responses to emergency responses in the facility to include BLS and ALS. Organizes, participates, and evaluates mock codes. Oversees collaboration between other Clinical Nurse Educators and interprofessional healthcare teams in the ongoing clinical education activities including in-services, training, competency assessment, and evaluations of both current and new staff nursing skills. Reviews current nursing literature for new trends and changes based on evidence-based research with the ability to propose practice and documentation revisions based on evaluation of outcomes. Collaborates with leadership and unit managers to identify educational training needs for staff, while supporting activities that foster competence, critical thinking, and decision making. Provides consultation and collaboration through the participation within organizational committees. Ability to analyze, interpret, utilize, and evaluate data to develop programs, and determine outcomes and process improvements related to educational programs.



Work Schedule: 08:00am - 16:30pm
Telework: Ad Hoc ( means approved telework performed at an alternative worksite on an occasional, one-time, or irregular basis)
Travel: Occasional travel to CBOCs to provide education/training and program oversight
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Nurse III Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and responsibility and accountability for the 24/7 operation of their designated units. They provide coverage for other ANMs as needed. The ANM has responsibility and accountability for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

The ANM engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.

The ANM contributes to the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace valuing diversity to achieve the organizations vision and mission.
The ANM maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP).

Functions as a clinical expert and is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care. Assesses, plans, implements, and evaluates delivery of care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. They demonstrate sound decision-making and judgment and possess excellent interpersonal skills. They are self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives.

Responsibility/Duties

Supervisory Role:

• Assuming responsibilities on behalf of the Clinical Nurse Manager during their absence from the workplace.
• The commendable attribute of our working arrangement lies in the tremendous adaptability demonstrated in the coverage schedule throughout day and night, ensuring our services are available around the clock of 24/7 including holidays, weekends, and outside of regular working hours.
• Support the organization in a NOD (Nurse of the Day) capacity.
• Facilitating and contributing to the job interview process.
• Demonstrates expertise in professional practice using the nursing process (assessment, diagnosis, outcome identification, planning, implementation, and evaluation) with improved evidence-based and/or data-driven outcomes beyond the immediate practice setting.
• Makes sustained contributions to healthcare by actively participating in healthcare facility or service-level committees or councils, establishing active relationships and demonstrating leadership in improving care beyond the immediate practice setting.
• Leads educational initiatives that expand knowledge to improve outcomes beyond the immediate practice setting.
• Demonstrates expertise in evidence-based practice/research resulting in improved outcomes beyond the immediate practice setting.

About Jerr-Dan, an Oshkosh company

For over 45 years, Jerr-Dan has redefined the vehicle towing and recovery industry. Few professions can match the heart and soul of a tow owner/operator. Day after day, night after night, these real-life road warriors rise to meet a world of challenges – the elements, passionate “customers,” competitors and the many documented dangers of driving – without hesitation or complaint, and without fail. Due to the extreme nature of their job, they have high expectations of themselves and those they work with. This is why Jerr-Dan relentlessly strives to build our trucks to exceed those expectations and promote along the road safety.  

As District Service Manager for JerrDan, you will be responsible for maintaining customer satisfaction and maximum service on all JerrDan products.  This role will provide field technical service and advice to customers while providing technical information, training, and manuals necessary for safe operation and proper maintenance of JerrDan products. This position will be remote on the west coast covering the west coast distributor network.

YOUR IMPACT

• Provide on-site formal service training and instruction on repair & maintenance of JerrDan products.

• Identify and resolve all problems relating to parts, service, and warranty including appropriate stocking levels of service parts.

• Responsible for collection and transmission of data relating to any specific service problems, design deficiencies, and general maintenance problems that may occur reported on the Service Request.

• Provide field technical service and advice to customer in compliance with predetermined sales obligations.

• Deal directly with distribution on end-user service problems.

• Provide distributors with the technical information and manuals necessary for the safe operation and proper maintenance of JerrDan products.

• Coordinate schedule changes with manager and company departments.

• Establish and provide training & service programs to instruct distributors in the proper maintenance of JerrDan products.

• Recommend modifications for JerrDan product improvements based on results and/or information obtained in the field.

• Assess product performance and customer satisfaction or dissatisfaction with JerrDan products.

• Communicate any other customer support problems or other issues to the appropriate internal department.

• Represent the Company at regional trade shows and open houses as required.

• Always maintain the goodwill of the customer and promote the sale of Company products to existing and potential customers.

• Develop and execute standard duty install training for distributors.

• Communicate with engineering on field service problems to better understand failures with in-service equipment.

• Support the onboarding and training of service / parts distributors.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent experience.

• Eight plus years of related work experience.

• Hydraulics, Electrical, and Mechanical work experience is preferred.

WHY JERRDAN, AN OSHKOSH CORPORATION COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.3009 or our talent acquisition team by email corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.