Total 795 Customer Service job vacancies in APAC - India - Pune

Responsibilities

• To provide technical support and assist stakeholders, such as staff and students, in the preparation and delivery of full-time and part-time academic
• Set up, test, operate and troubleshoot software and equipment.
• Assess production requirements and provide guidance to individuals and groups on the proper handling and use of equipment.
• Generate lab utilization report for labs every semester.
• To provide operational and administrative support duties in inventory management such as asset tracking, inventory movement and disposal:
• Manage the Resource Management System and track equipment loans by staff or student
• Manage stocktaking and disposal exercises.
• Procurement, tracking and renewal of software licenses.
• Receive assets from vendors as part of procurement.

Requirements

• Expertise in at least two (2) of the areas stipulated below. Lighting for studio and stage (set-up, rigging and programming)
• Audio for recording studio, live events and post-production (set-up, rigging, system integration and operations)
• Video for multicamera studio, electronic news gathering, post-production and live streaming (set-up, rigging, system integration and operations)
• Virtual production (set-up, rigging, system integration and operations)
• Prior experience in management of inventory and assets (basic level).
• Familiarity and knowledge of industry standard assets

Certificate/Proficiency:

• Occupational First Aid
• Bizsafe Level 2
• Work at Height certification
• Other relevant skills such as safety and risk management

Responsibilities

• To provide support for the setup of exhibits in the lab and to help maintain the cleanliness of the lab.
• To train and take on the maintenance, operation and supervision of the use of lab and equipment
• Require general knowledge of the major options in Innovation and Design, Project Management, and Sustainability Technology, and support activities and training in areas such as soldering, laser cutting and 3D printing.
• Aerospace Engineering topics such as conducting aircraft operational checks and instrument calibration, as well as setting up aircraft-related materials for practical lessons.
• Electrical and Electronics Engineering and Mobility Robotics Systems related topics such as usage of common microcontrollers, circuit prototyping and troubleshooting, autonomous mobile robots, electric vehicle trainers, vacuum and cleanroom equipment, as well as supporting lab work and performing circuit debugging and maintenance during lab sessions.
• Sustainable Build Environment topics such as AR/VR, BIM software and network configuration.
• Aviation Management topics and assist in aviation management setups of Virtual Aerodrome Laboratory, Flight Simulators and Virtual Reality (VR) equipment after training.

Requirements

• BizSafe Level 2 or relevant skills in safety and risk management, including basic chemical safety awareness on chemical handling.
• Occupational First Aid.
• Valid Class 3 driving license for supporting autonomous buggy operation.
• ‘Work at Height’ certification.
• McKinsey Lean Training, including the conduct of demonstration in Lean rocesses.
• MCSA Windows Server Administration or equivalent.
• Relevant skillset and license to operate and maintain Unmanned aircraft (up to 25 kg)

Responsibilities

• To provide first aid, logistical, equipment and height, water and expeditionary safety support with Training Safety Policy
• To support , assist, prompt follow-up on incident management, height rescue system and evacuation as necessary during or after the programme.
• To implement and manage the incident response system, height rescue system and evacuation procedure of the facility/ Centre.
• To evaluate and select appropriate alternatives to contribute to the efficient and effective administration and resource management processes

Requirements

• Abseil proficiency level 2 (SNAS level 2)
• Biz safe level 2
• Kayaking 2 star certification
• Lifesaving 1, 2 and 3/Bronze medallion
• Sports climbing level 2 (SNCS 2)
• Sport climbing activity Supervisor
• Working at height
• Wilderness first aid
• Other relevant skills such as safety and risk management, group management, camping, hiking and backpacking, navigation, cycling, challenge course management, and expeditionary learning.

Responsibilities

• To support the Biotechnology and Food Science would require knowledge in general Biotechnology such as microbiology, biochemistry, molecular cell biology, cell culture, biologics production, food formulation science, food technology applications and formulation methodologies as well as perform technical support and equipment troubleshooting during lab sessions.
• To support the Applied Chemistry and Environmental Science, require knowledge in environmental science and sustainability practices,environmental management, environmental data analysis, physical, inorganic and organic chemistry, analytical instrumentation applications or related topics to assist in chemistry practical sessions and analytical instrumentation set up, operational checks, maintenance and calibration
• To Support the Pharmaceutical and Biomedical Science require knowledge in general pharmaceutical and biomedical science such as Pharmaceutical Chemistry, Good Manufacturing Practice, Pharmaceutical Manufacturing Technology, Clinical Skills in Pharmacy Practice and Dispensing, Diagnostic Pathology, Clinical Chemistry, Haematology, and operation of specialised equipment, including equipment maintenance and preparation of materials for lab sessions.
• To support the Agriculture and Marine Science would require knowledge in plant science, plant tissue culture, agriculture technology, marine science and aquaculture.
• To assist to oversee the functionalities of the laboratory/ facilities for research and training purposes and maintain the storage of general chemicals and materials such as substrate, nutrient solutions, fertilizer, fish feed, etc., and maintain equipment and systems to ensure operational continuity.

Requirements

• BizSafe Level 2
• Occupational First Aid.
• Phlebotomy Practice.
• NEA R1 licence under the Radiation Protection Act ,exposed to ionizing irradiating apparatus.
• Basic Ionising Radiation Safety.
• Work at Height Supervisor and worker.
• Chemical and Biological Hazards and Risk Control Course.
• Manage Hazardous Substance Course.

Responsibilities

• To support the indoor labs would require general knowledge in sports sciences.
• To operate and perform general troubleshooting on lab equipment such as 3D scanner, Parvomedic, Metamax, Alter G treadmill, Environmental Heat Chamber, Bioware Forceplate, Motion Analysis Camera, Tekscan Pressure Mat, Isokinetic Dynamometer (Biodex), Inertial Measurement Unit, HUR machines, Electromyography (EMG), Occlusion goggles, Glucometer, Lactate Pro 2, Accuchek), Refractometer, etc.

Requirements

• Basic First Aid, CPR & AED and other relevant skills such as safety and risk management.

Job Description:

We are seeking enthusiastic and dedicated Food & Beverage Service Staff to join our team! In this role, you will provide exceptional service to our guests, ensuring a memorable dining experience. Your attention to detail, positive attitude, and ability to work in a fast-paced environment will contribute to our commitment to excellence.

Key Responsibilities:

• Guest Service: Greet and welcome guests, take orders, and provide menu recommendations. Ensure all guests receive timely and courteous service.
• Order Management: Accurately enter orders into the system, relay them to the kitchen and bar staff, and monitor food and beverage delivery.
• Dining Room Maintenance: Set up and maintain a clean and organized dining area, including tables, chairs, and condiments.
• Knowledge of Menu: Stay informed about menu items, specials, and promotions to effectively assist guests and answer questions.
• Team Collaboration: Work closely with kitchen and bar staff to ensure smooth operations and guest satisfaction.
• Health & Safety Compliance: Adhere to food safety and sanitation standards, ensuring a safe environment for both guests and staff.
• Problem Solving: Address guest concerns or complaints promptly and professionally, escalating issues as needed.

Qualifications:

• Previous experience in food and beverage service preferred but not required.
• Good communication and interpersonal skills.
• Ability to work well under pressure and in a team environment.

Job Description:

1.⁠ Perform a technical evaluation of various RFQs and advise service coordination teams accordingly.

2. ⁠Responsible for increasing Electromek’s market share in the maritime industry in Southeast Asia.

3. Relationship Management with existing customers and acquiring new customers.

4. Conduct or attend various Technical Seminars / Networking Events on behalf of ElectroMek Marine and educate the audience on the Products and Services offered by the company.

5.⁠ ⁠Frequent Visits to existing and new Client offices for meeting Vessel Managers and Purchase dept in and around Southeast Asia.

6.⁠ ⁠Coordination for RFQs received from clients for Quotation, arrangements, and

delivery for Supply and Services.

7.⁠ ⁠Relationship Management with existing Service Partners and building new partners

around the world.

8.⁠ ⁠Coordination for Jobs being carried out overseas and providing timely updates to the vessel managers.

9.⁠ ⁠Regular updates from onboard engineers to keep the office internally advised.

10.Follow up on the complete Quote to Cash cycle.

Essential Requirements:

1. 7-10 years experience in technical sales in Shipping.

2. An existing network of contacts among various ship managers/owners in and around South East Asia.

3. The Candidate must have a proven track record in Business Development.

4. Must have a degree in Marine / Mechanical engineering from a reputable institute.

5. Must have worked onboard vessels in the capacity of watch keeping Engineer for 3-5 contracts.

6. Fluent in English (written & verbal).

7. Must have a “Hunter” attitude toward bringing in new businesses while “Farming” the existing ones.

8. Should be comfortable making cold calls .

Desirable Requirements:

1. MBA degree will be an added advantage

2. Good analytical skills

We are looking for a Patient Service Officer (PSO) for the Admission & Discharge team to ensure a smooth admission procedures for patients. Duties include but are not limited to Admission registration, Financial counselling, Discharge and Billings, Insurance processes. You will also be involved in other administrative duties (extending support to other clinics when required).

Key Accountabilities:

Perform Admission & Billing process:

• Generate bill estimatation and provide financial counselling to patient/next of kin
• Advise patient on MediSave / MediShield / Integrated Shield / Corporate insurances
• Data entry of all fees and information into the system
• Execute payment collections and refunds (credit card, cash, nets, cheques)
• Managing difficult customers’ enquiry/feedback

Qualification / Work Experience Requirements:

• Minimum NITEC/GCE O/A Levels
• Tech Savvy
• 2 years of experience in healthcare/admission setting is an advantage
• Able to work 2 rotational shifts - 7am to 4pm / 10am to 7pm (Monday to Friday), 7am to 11am / 10am to 2pm (Saturday), Sunday & Public Holiday: Closed

Personality requirements

• Ability to work in team and fast-paced environment.
• Able to communicate, a Team player with natural ability to interact with other department staff of all levels ensure smooth and seamless experience for patients.
• Adaptable and willing to learn new skills.
• Possess good verbal and written English language.
• Bilingual is an advantage.

Experience: At least 7 years of relevant experience

Role: Level 2 Production Support

Key Responsibilities:

· Technical Specialist responsible for the business application portfolio availability and reliability to serve the business per agreed service level targets.

· Ensure system service uptime & day-to-day smooth running, support users’ enquiries and perform due diligence to ensure ease of maintenance, operation efficiency, system monitoring and availability.

· Lead by example in high pressure situations and timely resolution of any day-to-day Tier-1 application system issues/incidents.

· Provide timely escalation/report to system support team lead concerning BAU matters, tracks and manage the production issue from opening to closure, including follow-up fixes wherever is applicable.

· Work with cross functional teams to troubleshoot and resolve complex issues.

· Performance analysis and fine tuning of industry cut off time-sensitive systems.

· Assess operational readiness of new products / applications / flows and execute continuous service improvement plan, process improvement.

· Develop and maintain professional relationships with all relevant business users/operation support center as well as providing effective and timely support for production issues as well as queries.

· Contribute in effective knowledge management best practices within team and organization. Support the upkeep of the supporting documentation related to the application system in-charged.

· Support system resiliency activities such as DR exercise, BCP and system improvement planning.

· Liaise with various support units such as Data Security, Infrastructure, Technical Service, and Quality Assurance on system/application setup, environment and deployment.

· Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

· Work with project/development/Level 3 team in permanent resolution/change request management – all types including enhancements, bug fixes, etc.

· Provide after office hours standby support (on rotation basis) and for emergency recoveries.

Key REQUIREMENTS:

· At least 7 years of software development and production system support experience in the financial industry is preferred.

· Technically sound in distributed system (Linux, Unix, Windows), Relational Database Management System (MySQL, MSSQL, Oracle) concepts, SQL queries for data retrieval and analysis.

· Experience writing scripts on automation (VBA, excel and/or other languages), database queries, generating capacity and performance reports, MS SharePoint administration

· Incident Management / Problem Management / Capacity and performance management

· Experience in scheduling tools and Interfaces and Messaging systems/file transfer protocol such as Control-M, sFTP, Connect Direct, IBM WebsSphere MQ and etc.

· Knowledge of Platform-as-a-Service (PaaS) cloud solutions in Red Hat OpenShift is a plus.

· Ability to foster a proactive team environment focused on technical remediation of Production Environments.

· Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

· Excellent communication and interpersonal skills, and able to work well with cross-organizational teams; to communicate and develop long lasting relationships with all levels in a clear, concise manner.

· Capable in prompt incident and problem management, provides short term workaround and long term solutions wherever is applicable, in order to maintain system maximum uptime and availability.

· Strong in change management control, good documentation skills and high problem solving skills.

· Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours; willing to take on challenges and provide prompt and effective day and night support

· Good Understanding of wholesale and transaction banking operation function domain covering Payment and account receivables operation.

· Understanding of ITIL methodology would be highly advantageous

We are looking for a few Temp Clinic admin assistants (back-office) to join us and support our clinic administrative work.

Roles & Responsibilities:

• Liaise with the corporate client
• Perform administrative tasks such as enrolment, invoicing, termination and attend to enquires via phone and email
• Perform Data Entry
• Ad-hoc duties as assigned by the supervisor

Requirement:

• Computer literacy; Microsoft Office, Email
• IT savvy; able to handle clinic management system independently after training provided
• Fast learner and team player
• Good interpersonal skills, a good team player, and has good time management skills
• Able to commit minimum 3 months, office hours (9am to 6pm, Monday to Friday)
• Open to Poly grads or waiting to enroll to university
• Hourly rate - $10-$15 (depending on experience) / No CPFs

Admin Executive (Contract)

Contract Period: 2 months

This position is to report to Manager (Corporate Services) and the Assistant Managers and provide support to ensure the smooth operations of the HR/Admin Department.

What you’ll be doing:

• Responsible for department administrative support duties such as AOR, invoice processing to finance, recording of expenses etc.
• Processing daily outgoing mails using of the franking machine, arranging weekly courier service etc.
• To disseminate the incoming mails and despatch to the relevant departments.
• To buy and prepare the refreshment for all meetings.
• To ensure that the Boardroom and Meeting rooms are set-up properly and ready for the meeting.
• To ensure there is enough inventory for the coffee capsule, tea, cups, plates, cutlery, boxes etc.
• Assist the department in organising any Staff Events.
• Responsible for general corporate office administration duties like procurement of office stationery supplies.
• Other general administrative or corporate service duties as assigned by Manager, Corporate Services and Assistant Managers.

We want you, if you have/are:

• At least a Diploma in Administrative or its equivalent.
• Minimum 3 years working experience in doing Admin.
• Service oriented with good written & verbal communication skills.
• A team-player with good interpersonal skills.
• Able to work independently, meticulous and self-motivated.
• Able to start work immediately or on short notice will be preferred.

Interested candidates are to send in detailed resume stating current and expected salary, together with a recent photograph. We regret that only shortlisted candidates will be notified.

• Answer calls from clients
• Assist with day to day tasks
• Receive stocks from suppliers
• Assist with enquiries

As a marketing intern, you will be given the opportunity to be part of the marketing team and contribute to the marketing and growth of HMI Medical Centre (f.k.a StarMed Specialist Centre). This role offers exposure to a range of marketing activities, both digital and traditional, while proving hands-on experience in the healthcare industry.

Within the marketing team, you will also be playing a crucial role in supporting the growth of the relevant business units including corporate sales, concierge services and partnership & engagement.

Roles & Responsibilities:

• Participate in the planning and executing strategic marketing and communication activities for both digital and traditional channels (e.g Out-of-home, print collaterals, social media, website, EDM).
• Collaborate with the design team to brief them on necessary requirements for marketing creatives.
• Craft content for digital, print and outdoor marketing channels through effective copywriting and ideation. Experience in designing and video editing is a plus.
• Manage stakeholders through timely submission of deliverables, regular communications and updates.
• Request for proposals/quotations for marketing campaigns & partnership engagements.
• Collaborate with clinic staff and doctors for successful end-to-end execution of marketing/customer service enhancement campaigns.
• Offer support at marketing events, when required.
• Assist with other ad-hoc duties as assigned

Requirements:

• Able to commit at least for 4 months.
• Enjoy communicating with people and am always eager to learn new things
• Good interpersonal skills, a good team player, and has good time management skill

We are now looking for a Patient Service Officer to be part of the team.

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Generate bill estimation form.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor during the consultation.
• Booking of appointments in the system.
• Alert and rectify duplicate patients’ records in the system.
• Assist in training and guiding new and junior staff.
• Collect deposit if required.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Perform daily closing of collections and alert superiors on discrepancies if any.

Requirements

• Has 1-2 years of experience in healthcare industry
• Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
• Able to work in fast-paced environment.
• Tech-savvy
• Good interpersonal skills, a good team player and has good time management skills.
• Willing to learn and ability to adapt are key attributes for this role
• 5.5-day work week

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team: 

This role is part of FIS’ Derivatives Reconciliations team responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the DIM hosted clients.

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.

• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy.
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business.

What you will be doing:

• Design and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiatives.
• Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies.
• Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stability.
• On-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliations standards laid down in the project
• Ensure the reconciliations platform is compliant with all non-discretionary change i.e., mandatory changes, regulatory changes and FIS software & hardware policies.
• Leadership & Innovation – Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industry.

What you will need:

• 4 - 8 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation).
• 4 - 8 years of strong database experience in SQL.
• Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience
• Good communication skills for clear and effective interaction with both internal and external parties.
• Extensive experience of software/service solutions delivered on a hosted and managed basis including SQL Server
• Knowledge of the financial services marketplace
• Reconciliation knowledge
• Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
• Knowledge of Project Methodology viz. AGILE, Waterfall etc
• Competent in best practice principals of risk, information security and compliance.

Added bonus if you have

• Knowledge of IntelliMatch NextGen is desirable
• Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.
• SRE, CI/CD, DevOps knowledge will be added advantage.
• Working experience with Jira, ServiceNow will be useful.
• Self-starter with good interpersonal skills and a solution driven approach.

What we offer you:

At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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