Total 341 Customer Service job vacancies in Amersham, Buckinghamshire, HP7 9NA

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

Customer Service Advisor (Service Care)
Department: Customer Operations
Location: Tongwell, Milton Keynes - fully office based
Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break.
Duration: 6 months initially
Rate: £12 per hour (PAYE)

Your New Role:
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. You will ensure all customer queries are responded to and action, ensuring customers are fully informed and have been guided through their finance contract.

What You'll Need to Succeed:
GCSE or equivalent English Language and Mathematics is preferable.
Previous customer service experience, preferably within the finance industry.
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills.Keen eye for accuracy and attention to detail.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.
Demonstrate the ability to learn and employ finance and credit-control knowledge.
Self-motivated with the ability to work within a pressurised environment whilst maintaining a focus on personal, departmental and company objectives.
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within a predetermined timeframe.

What You'll Receive in Return:
Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking
Technology: Contingent workers receive their own laptop.
Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week) Monday to Friday.The first 2 weeks of the role will be office-based, Monday-Friday, in order to complete the mandatory 2-week training. After which, hybrid-working can be discussed when a new starter is comfortable and competent with tasks and responsibilities.
Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
Long-Term Career Progression: Potential for permanent roles.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Resolutions Executive

At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

• Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
• Keep customers informed throughout the complaint process using the complaint management system.
• Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
• Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
• Maintain high standards in customer communications reflecting brand values.
• Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
• Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.

Qualifications & Experience

• Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.

This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch!

Job Title: Training Consultant - Customer Operations Compliance
Location: Milton Keynes
Contract: Start ASAP - Mid 2025
Pay Rate: £21.65 per hour

Are you passionate about delivering imperatively training and ensuring high standards in customer service? We're seeking a Training Consultant to join our Customer Operations team. This role focuses on designing and delivering compliance-focused, customer-centric training, creating interactive experiences to build technical, process, and soft skills for colleagues across the department. You'll play a vital role in maintaining consistent training standards, not only within the team but also with our Outsource Partners.

Key Responsibilities:

• Develop and deliver high-quality, regulatory training materials to support compliance and efficiency in customer services.
• Communicate updates in systems, processes, and procedures to ensure all teams are informed and prepared.
• Partner with Outsource Partners (OSP) during high-recruitment periods to ensure a unified, consistent training output.
• Manage accreditation activities across Customer Operations and with all Outsource Partners to maintain approved standards in customer interactions.

Qualifications and Experience:

• Demonstrable experience in designing and delivering training to large teams.
• Strong stakeholder management skills, particularly with Legal and Compliance teams.
• Preferred Qualifications: TAPi or CIPD qualification (or equivalent experience).
• Relevant experience in Financial Services, Automotive, or B2C sectors is desirable.
• Proficiency in MS Office tools
• Education: A-Level or equivalent qualifications, with a preference for a degree-level education, especially in Maths and English.

Why Join Us?

This is an exciting opportunity to make a tangible impact by enhancing the training standards of a leading organisation. If you're ready to elevate our team's expertise and customer service, apply now by calling Alison 01733968453 or email

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

What skills and experience we're looking for

PURPOSE OF JOB

To manage the day-to-day running of all aspects of Reception administration, in an effective and efficient manner.

To organise and prioritise your workload to ensure that our students maximise their potential through the provision of a high quality administrative service.

To present the Academy in a positive light by being hospitable, courteous and helpful to all visitors, staff and students.

MAIN DUTIES AND RESPONSIBILITIES -

To ensure the provision of general administrative services:

• Support the Head of Campus and staff team with the administrative workload.
• Provide a welcoming and professional reception service. Respond immediately to all visitors and telephone calls to the school.
• Treat all parents and visitors courteously and professionally, ensuring they have the appropriate security checks. Advise HR Team of any relevant information to be included in the Single Central Register.
• Ensure the efficient and effective transfer of information in relation to sickness absence, payroll, attendance, finance etc.
• Deal with emails and internal and external post and deliveries.
• Maintain confidentiality.
• Maintain the campus diary.
• Maintain campus stationery and postage supplies and undertake regular stock checks.
• Responsible for ad-hoc school shopping requirements
• Co-ordinate/schedule meetings and refreshments, liaising with colleagues, parents, education support services and other agencies as appropriate.
• Responsible for the site Inventry system – producing reports as required.
• Provide accurate reporting of student data as required.
• Produce and distribute information to staff, parents and students.
• Apply the Academy’s policies and provide reports as required.
• Work closely with the HR Administrator to facilitate the smooth transfer of information between campuses.
• Assist with reception cover across the Wendover and Prestwood sites as required.
• Administer the campus attendance system for students, liaising with the transport manager, parents and Support Lead as necessary.
• Support the Head of Campus and Data Manager in the collation and maintenance of data.
• Update CPOMs with all attendance issues and absences, run reports as directed by SWAM.
• Ensure that all documentation relating to new admissions and leavers is complete.
• Provide accurate reporting of student data as required.
• Ensure that all data is handled in accordance with GDPR.
• Issue petty cash, ensuring authenticity of receipts and following rules laid down in
• SIMS/CPOMs student database: To provide a Financial support service: ‘Office Procedures’.


• Assist the Exams Officer with scanning/photocopying and preparing rooms.
• Assist the Academy’s HR Officer.
• Ensure all relevant Return from Suspension paperwork is completed and forwarded to HR Officer/HR Administrator.
• Sign for goods on arrival and pass the delivery note/invoice and goods to the budget holder for formal checking against the order.

What the school offers its staff

• Bereavement leave
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Commitment to safeguarding

Chiltern Way is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS check.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Are you looking for a new challenge? Are you highly organised and enjoy customer service? We have Full time contract as an Customer Service Advisor to join Buckinghamshire College Group, based at our Aylesbury Campus, will travel to our other campuses (Amersham & Wycombe).

The overall requirement of the Admissions Advisor is to organise, support and maintain the admissions process for our Aylesbury campus but also provide support to our Wycombe and Amersham Campuses when required. You will work with the Admissions Team Leader and faculty staff to meet the department's targets for the recruitment of a variety of students, and provide a high level of customer service to prospective students at every stage of application to enrolment process.

The successful candidate will be required to:

* Provide efficient and effective information, advice and guidance in regards to our courses and services.
* Work towards the successful achievement of the conversion, enrolment and retention targets of the college.
* Maintain and administer a clear, effective and comprehensive Admissions and Enrolment Service.

If you're ready to take on this challenging yet rewarding role, apply now and join us in our mission to empower every student to reach their full potential!

We will encourage you to develop new skills and expand your opportunities within the College. We are also flexible and accommodating, allowing you to be as productive as possible.

While working at Buckinghamshire College Group you can also take advantage of a host of employee benefits including:

* Pension scheme - LGPS (21% employer contribution)
* 30 days holiday entitlement plus Bank Holidays & Additional annual leave purchase scheme
* A wide range of learning - access to free training & continuous professional development
* A bespoke package of intensive induction and probation support
* Flexible working policy and a commitment to employee wellbeing
* Discounts in the Aylesbury Day Nursery & Aylesbury Hair & Beauty (HAB) Salon
* 24hrs/7days a week access to our Employee Assistance Programme (EAP)
* Cycle to work and local business employee corporate discount schemes

Buckinghamshire College Group is a Further Education college with three campuses located in Aylesbury, Amersham and Wycombe. We are proud to be a skills-based college supporting over 5000 learners each year to achieve their study and career goals and play a pivotal role in the Buckinghamshire community working with a wide range of employers for example, Pinewood Studios, NHS Trusts and Flannery Plant Hire to name but a few.

You will have an unwavering passion for learning and for supporting learners and staff to achieve more than they ever thought possible - we call this the Bucks College Factor!

If you have the Bucks College Factor, this sounds like a role for you and Buckinghamshire College Group sounds like a place you'd like to be part of, then we'd love to hear from you.



Commitment to Safeguarding

BCG is committed to equal opportunities for all, safeguarding and promoting the welfare of students and staff alike; all posts are subject to enhanced DBS checks.



For more information on the role please CLICK HERE for the job description and CLICK HERE for Terms and conditions.

Only completed applications will be considered for this role.

For more information on the role please contact HR directly.

Closing date for applications is the 05/12/2024, with interviews taking place shortly after.



We reserve the right to close this vacancy early, if we receive sufficient applications or source a suitable candidate. Therefore, if you are interested, please submit your application as early as possible.

We invite candidates to apply for the position of Clinical Fellow in Critical Care, with an interest in ultrasound. This is a 6-month post based at Basingstoke & North Hampshire Hospital (BNHH).

BNHH has 18 critical care beds and receives over 1000 critical care admissions each year. We routinely manage complex surgical patients, as the hospital is a tertiary referral centre for peritoneal malignancy surgery. We also manage complex cardiology patients, as the hospital is the Trust hub for cardiology, with a 24-7 PPCI service.

A formal job plan will be agreed between the appointee and the clinical supervisor. The clinical duties willinclude those normally expected of a Clinical Fellow in a Critical Care unit of any general hospital in the UnitedKingdom.



This is an excellent opportunity to learn and develop ultrasound skills alongside experienced trainers in FUSIC Heart, Lung, Abdomen, Vascular, DVT and Haemodynamic modules.



The BNHH critical care department has 3 cart-based ultrasound machines, and soon 2 state of the art handhelds all with network/ archiving/storage capability. The successful applicant will have up to 10% protected time to develop their ultrasound skills.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action orcontactclimateaction@hhft.nhs.uk.



· Providing daily assessment and management of ICU/HDU patients as directed by the senior clinical team

· Performing invasive procedures, including arterial lines, central venous catheters, chest drains and lumbar punctures, all under supervision until competent

· Attending cardiac arrest, emergency & trauma calls

· Reviewing critical care referrals from the emergency department, theatres and wards, and liaising with admitting teams

· Learning, developing and applying ultrasound skills in critical care



The post holder will work a rota that includes evenings, weekends and nights on-call covering the Critical Care Unit. Night time work will be supported by an anaesthetically trained doctor on-site, as well as dedicated consultant support from home. The working pattern is compliant with the European Working Time Directive. Total direct clinical care hours averaged over 6 weeks will not exceed 48 hours a week.


This advert closes on Wednesday 13 Nov 2024

Proud member of the Disability Confident employer scheme

We invite candidates to apply for the position of Clinical Fellow in Critical Care, with an interest in ultrasound. This is a 6-month post (potentially extendable to 12-months), based at Basingstoke & North Hampshire Hospital (BNHH).



This is an excellent opportunity to learn and develop ultrasound skills alongside experienced trainers in FUSIC Heart, Lung, Abdomen, Vascular, DVT and Haemodynamic modules. Ultrasound training will be tailored to the needs of the successful applicant. There are also opportunities to gain experience in delivering education and training.

The BNHH critical care department has 3 cart-based ultrasound machines, and soon 2 state of the art handhelds (one dedicated to this post-holder), all with network/ archiving/storage capability. The successful applicant will have 1 day per week of protected ‘ultrasound training/practice’ as part of their job contract, and this Fellowship has excellent support from our imaging cardiology team.

Providing daily assessment and management of ICU/HDU patients as directed by the senior clinical team
Performing invasive procedures, including arterial lines, central venous catheters, chest drains and lumbar punctures, all under supervision until competent
Attending cardiac arrest, emergency & trauma calls
Reviewing critical care referrals from the emergency department, theatres and wards, and liaising with admitting teams
Learning, developing and applying ultrasound skills in critical care

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

This is an excellent opportunity to learn and develop ultrasound skills alongside experienced trainers in FUSIC Heart, Lung, Abdomen, Vascular, DVT and Haemodynamic modules. Ultrasound training will be tailored to the needs of the successful applicant. There are also opportunities to gain experience in delivering education and training.

The BNHH critical care department has 3 cart-based ultrasound machines, and soon 2 state of the art handhelds (one dedicated to this post-holder), all with network/ archiving/storage capability. The successful applicant will have 1 day per week of protected ‘ultrasound training/practice’ as part of their job contract, and this Fellowship has excellent support from our imaging cardiology team.


This advert closes on Wednesday 13 Nov 2024

Proud member of the Disability Confident employer scheme

We invite candidates to apply for the position of Clinical Fellow in Critical Care, with an interest in Anaesthesia and Perioperative Medicine. This is a 6-month post (potentially extendable to 12-months), based at Basingstoke & North Hampshire Hospital (BNHH) working within Anaesthetic and Critical Care Service supporting one of the largest Peritoneal Malignancy units in the world.



This is an excellent opportunity to be embedded in a large tertiary surgical service and to further skills in the perioperative care of major surgical patients. The successful applicant would be expected to deliver full on call pattern within Critical Care and then an even split between Anaesthetics and Critical Care for the remainder of the shifts. Anaesthetic shifts will exclusively be in either Peritoneal Malignancy or Hepatobiliary theatres. Applicants can expect to gain experience in managing these patients at all points in the perioperative journey. From a practical procedures point of view the vast majority of these patients receive thoracic epidurals, and full invasive monitoring including subclavian CVC lines.



There are also opportunities to learn and develop ultrasound skills alongside experienced trainers in FUSIC Heart, and Lung modules.

A formal job plan will be agreed between the appointee and the clinical supervisor. The clinical duties willinclude those normally expected of a Clinical Fellow in a Critical Care unit of any general hospital in the UnitedKingdom.Resident on-call availability is required, which is supported by a dedicated consultant support from home.The working pattern is compliant with the EuropeanWorking Time Directive.Total direct clinical care hours averaged over 6 weeks will not exceed 48 hours perweek.Prospective cover for colleagues’ annual leave is required.There is potential for working more or lessthanthis to suitindividualcircumstances.



In daytime hours the role will be split between theatres and Critical Care.

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action orcontactclimateaction@hhft.nhs.uk.

Thesuccessfulapplicantwillbeexpectedto:

· ProvidedailyassessmentandmanagementofICU/HDUpatientsasdirectedbythe seniorclinicalteam.

· Performing invasive procedures, including arterial lines, central venous catheters, chest drains andlumbarpunctures,all under supervisionuntil competent.

· Attendingcardiacarrest,emergency& traumacalls.

· Reviewing critical care referrals from the emergency department, theatres and wards, and liaising withadmittingteam.

· Learning,developingandapplyingultrasoundskillsincriticalcare.



BNHH has 18 critical care beds and receives over 1,000 critical care admissions each year.We routinelymanage complex surgical patients, as the hospital is a tertiary referral centre for peritoneal malignancysurgery and resectional hepatobiliary work.We also manage complex cardiology patients, as the hospital is the Trust hub for cardiology, with a 24/7PPCI service.



The Trust is keen to attract the highest calibre of trainee doctors.It realises that to maintain that aim for thefuture the quality of teaching and training must be of the highest order.Consultant staff are responsible forthe training and supervision of all junior medical staff and time is expected to be regularly allocated to theirteaching.


This advert closes on Tuesday 12 Nov 2024

Proud member of the Disability Confident employer scheme

Customer Quality Analyst

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

They are recruiting for a customer quality analyst to join their wonderful team!

The role focuses on improving customer journeys and processes across key operational areas (New Business, Customer Services, Collections, and Resolutions) to enhance retention, customer experience, and reduce business risks.
Key Responsibilities

• Analyse customer interactions to identify trends, knowledge gaps, and areas for improvement.
• Operate within framework to ensure continuous improvement in customer service.
• Collaborate with Operations and Insights teams to ensure accuracy in quality and process reviews.
• Ensure compliance with FCA regulations through customer interaction reviews.
• Support internal and external QA calibrations to align with standards.
• Provide constructive feedback to Advisors, Seniors, and Team Leaders.

Skills & Experience

• Strong communication, presentation, and coaching skills.
• Analytical skills for data interpretation and reporting.
• Experience with Excel and MI reporting systems.
• High drive for personal and team development.
• Experience in adhering to QA processes in a regulated environment.
• Proven ability to manage stakeholders and work across functional teams.

This is a temporary contract currently until mid 2025.
Working hours are Monday - Friday, 9AM - 5PM based in Milton Keynes.
Paying £16.07 per hour

Please apply!