Total 167 Customer Service job vacancies in Aurora, Illinois

Major duties:

• Answering phones
• Directing calls to the appropriate staff
• Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Using CPRS for notes, alerting AMSA (Advanced Medical Support Assistant) to scheduled, rescheduled or no show appointments,
• Entering hospital notification and community care coordination plan notes, performing basic eligibility requirements for CITC programs.
• Interacting with both internal and external customers
• Obtains medical records
• Works closely with CITC teams, PACT and specialty clinics.

Major duties include, but are not limited to the following:

• Manages project assignments in accordance with client requirements and ensures that all products and services are delivered on schedule and within budget.
• Works on the administration and management of the entire project, including project financial management. Provides responsive and targeted technical advice and guidance that takes into account the client needs and financial capacity.
• Develops accurate government requirements, measurable performance standards, and manages project life-cycle activities to ensure that intended outcomes are achieved.
• Collaborates with clients to define needs, research and analyze solution options, and provide other client- facing project management support as needed.

• Responsible for overall management of agricultural resources, the formulation and implementation of soil and water conservation plans for customers , and providing guidance and assistance to the landowner to implement their selected alternatives.
• Informs and educates the landowner of conservation technical assistance and financial assistance to consider for conservation system and practice implementation.
• Executes oversight, management and administration for all farm bill programs in accordance with the Conservation Program Manual.
• Independently provides leadership with conservation planning of natural resources and other activities in cooperation with the Conservation District, tribes, local, state, and federal conservation partners to address resource concerns.
• Leads a coordinated interagency delivery of conservation assistance to private landowners and others to sustain the health, diversity and productivity of the state's natural resources.
• Partners with the state conservation partnership to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees located in multiple field office(s) and liaison between state and district employees. Reviews work of subordinates. Sets performance standards and evaluates performance for subordinates.

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2025. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

VA Careers - Medical Support Assistant: www.youtube.com/watch?v=EE9c4XkaELo

The new, state of the art campus is in Aurora, CO, just east of Denver. The city's central location makes it ideal for accessing the surrounding mountain ranges for outdoor activities or enjoying the rich art and cultural diversity of the area. Denver Metro offers a perfect mix of social activity, modern businesses, and family life making it an ideal location to start a career, raise a family, or ease into retirement.

ECHCS offers a teaching hospital with state-of-the-art technology, education, and research, making it an ideal career choice for many clinical and administrative professionals. The facility has numerous specialized programs in addition to the comprehensive health care provided to our Veterans.

MSAs provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. The VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center including but not limited to any of the following areas: The Business Office, Community Care Service, Call Center, Health Administrative Services

Major duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring the Electronic Wait List
• Preparing for clinic visits
• Ensuring encounter forms are completed
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - CARE-Customer Assistance, Relationship and Education; OPERATIONS SECT-BLOOMINGTON.

The following are the duties of this position at the full working level.

• Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
• Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.
• Revises procedures, controls, etc., as indicated by studies or assigned by analyst.
• Prepares memoranda, reports, and charts showing findings or recommendations.

Supervisory Medical Support Assistants plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to:

• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
• The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Supervisory Medical Support Assistants plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to:

• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
• The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

• Ancillary Services. Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care. Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology.
• Call Center. Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.e., scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).
• Care in the Community (CitC). The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.
• Consult Management. Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.e., care in the Community consults, primary care provider entered consults and specific clinic consult listings). This review includes identification of status issues, (i.e. scheduled but not linked; scheduled to past appointment; significant findings, etc.) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.
• Direct Scheduling. Schedules routine appointments without a consult referral.
• Interdisciplinary Coordinated Care Delivery Models. Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support.
• Patient Aligned Care Team (PACT). Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.
• Patient Systems. Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit. These systems include, but are not limited to: Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records. Patient systems names may vary from institutions and change over time.
• Specialty Clinics. A variety of specialized medical, surgical, and mental health outpatient clinics. Services performed in the Specialty Care Clinics include, but are not limited to: Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic. Specialty clinic names may vary from institutions and change over time.
• Performs other directly related duties as assigned.

The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

• Ancillary Services. Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care. Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology.
• Call Center. Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.e., scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).
• Care in the Community (CitC). The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.
• Consult Management. Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.e., care in the Community consults, primary care provider entered consults and specific clinic consult listings). This review includes identification of status issues, (i.e. scheduled but not linked; scheduled to past appointment; significant findings, etc.) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.
• Direct Scheduling. Schedules routine appointments without a consult referral.
• Interdisciplinary Coordinated Care Delivery Models. Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support.
• Patient Aligned Care Team (PACT). Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.
• Patient Systems. Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit. These systems include, but are not limited to: Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records. Patient systems names may vary from institutions and change over time.
• Specialty Clinics. A variety of specialized medical, surgical, and mental health outpatient clinics. Services performed in the Specialty Care Clinics include, but are not limited to: Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic. Specialty clinic names may vary from institutions and change over time.
• Performs other directly related duties as assigned.

Duties include, but are not limited to:

• Serves as the technical and quality expert of culinary standard.
• Analyzes and performs quality improvement tasks for menus and food service arrangements.
• Creates and tests specialized recipes and develops specialized food preparation methods to meet the needs of the Veteran population.
• Creates specialized food service menus, recipes and service techniques offered in a hospital setting to include diets for multiple medical conditions, including modifications in micro and or macro nutrients, food allergies, sensitivities and food consistencies, which are reviewed and approved by the Supervisory Dietitian.
• Provides forecasts of required food items based on advanced understanding of edible portions of yield and waste factors.
• Attends focus groups and implements strategies to closer meet customer desires within clinical parameters, while partnering with Clinical Nutrition Section.
• Serves as lead culinary specialist, researching, advising, training and educating in the advancement of culinary arts for the service.
• Provides budgetary input on food service subsistence needs, advises on future budgetary requests for food service and culinary program advancements.
• Conducts product samplings with vendors, keeps current on new food product availability.
• Identifies new equipment to bring into food service systems, determines equipment replacement schedules and established budget for equipment replacement.

1. The Critical Care Intensivist administers medical and critical care alone or supervises physicians-in-training (residents). In the Intensive Care Unit, he/she works closely with the other members of the care team including, but not limited to, surgeons, anesthesiologists, nurses, house staff, respiratory therapists, physical therapists, and social workers.

2. When supervising trainees, an attending Critical Care Intensivist meets the following conditions to demonstrate sufficient personal and identifiable medical services to the patient to exercise full, personal control over the management of medical care. The attending Critical Care Intensivist must as a minimum:

• Review the patient's history and the record of examination and tests.
• Personally examine the patient.
• Confirm or revise the course of treatment to be followed.
• Either performs the services required by the patient or supervises the treatment to assure that appropriate services are provided by residents.
• Be recognized by the patient as the responsible critical care provider.
• Remain physically present and available for immediate diagnosis and treatment of emergencies, or be available to assist residents.
• Provide indicated postoperative critical care.

3. Since attending Critical Care Intensivists in the service are also faculty members of the University of Colorado School of Medicine, they are expected to contribute to the teaching needs of trainees and Nurse Practitioners. This may include, but is not limited to preparing and delivering lectures, service as a preceptor, and providing one-on-one instruction. Attending Critical Care Intensivists, as faculty members, ate also expected to contribute to the advancement of knowledge in the specialty by way of clinical and/or laboratory research and to participate in quality improvement activities.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: Full-time,Mon-Sun 12hr shifts (6:00 pm-6:30 am) every 2-3 weeks, no home-call

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participates with senior level auditing staff in planning, designing, organizing, and conducting regulatory and investigative activities of registrants, packers, and live poultry dealers’ operations.
• Incumbent will also assist senior level staff by performing financial auditing related administrative work as assigned. Typical assignments include:
• Assists in conducting on-site financial and operational audits of persons and firms to determine whether their operations are being conducted in conformity with the Packers and Stockyards Act.
• Assists in examining financial and operating records to determine evidence of noncompliance.
• Review previous audit reports, formal orders and stipulations, and annual and special reports to determine if financial practices and conditions comply with the Packers and Stockyards Act.
• Assists in preparing regulatory and investigation reports and notices of violations or findings of noncompliance.
• Works with Auditors on issues concerning official administrative actions.
• Assists senior-level auditing staff in handling complaints from livestock, poultry, and meat marketing industry members.
• Assists and supports the senior-level auditing staff in preparing regional office audit plans and schedules and developing and applying regulatory and investigation activity procedures.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists senior-level staff in identifying issues to prevent or correct unfair practices.
• Assists in reviewing scale test reports received in the regional office to determine regulatory accuracy and completeness of forms.
• Assists senior-level staff in investigating persons or firms subject to the Act to determine whether their operations conform with the Act and regulations.
• Assists in examining financial and operating records to determine evidence of compliance or noncompliance.
• Reviews previous investigation reports, formal orders and stipulations, and annual and special reports submitted by subject persons or firms
• Assists in preparing regulatory and investigation reports and notices of violations of findings of noncompliance.
• Assists and supports the senior-level staff in preparing regional office work plans, schedules, and developing and applying regulatory and investigation activity procedures.
• Assists the senior-level staff in preparing exhibits and other essential materials for preparing and presenting the investigative case.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Carry out enforcement of jurisdictional, competition, financial, and trade practice provisions of the Packers and Stockyards Act.
• Examines financial and operating records
• Conduct on-site investigations of persons and firms subject to the Packers and Stockyards Act.
• Plan, design, organize, and conduct complex financial and operational audits.
• Provides advice and guidance on the financial audit methodology, monitors the technical accuracy, and reviews the analysis, concepts, and conclusions upon completion of the audit.
• Make recommendations concerning immediate remedial measures required and recommendations concerning official actions.
• Integrate the regional plans and activities with the overall regulatory reviews and investigative work of the office.
• Develop procedures for handling financial complaints received from livestock shippers and other members of the livestock, poultry, and meat marketing industries.
• Work with Legal Specialists and Department attorneys in conducting investigations, preparing investigative reports, compiling evidence, and preparing proposed complaints.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Carry out enforcement of jurisdictional, competition, financial and trade practice provisions of the Packers and Stockyards Act.
• Conduct on-site investigations of persons and firms subject to the Packers and Stockyards Act.
• Perform on-site trade practice, payment and custodial account investigations of registrants, packers and live poultry dealers.
• Initiate investigations of new and expanding registrants, packers and live poultry dealers to ascertain whether they meet the jurisdictional requirements of the Packers and Stockyards Act.
• Conduct investigations or assists others in investigations of the practices of livestock, packing plant, or poultry processing plant weighmasters.
• Develop annual and quarterly work plans to investigate unfair, unjustly discriminatory or deceptive practices.
• Work with Legal Specialists and Department attorneys in conducting investigations, preparing investigative reports, compiling evidence, and preparing proposed complaints.
• Make public presentations to the livestock, meat and poultry industry on matters that are of concern to the public.