Total 39 Customer Service job vacancies in Austin, Texas

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Develop cost-effective methods for controlling foodborne pathogens associated with poultry and livestock.
• Provide new information necessary to rationally design strategies to increase resistance against foodborne pathogen colonization in food producing animals.
• Enhance the safety of food supplies derived from commercially reared animals.
• Generate critical transcriptomic and kinomic data on host-pathogen interactions of Salmonella and other foodborne pathogens.
• Elucidate effective immunometabolic molecular targets for intervention in the host-pathogen network that can be exploited by commercially viable intervention strategies, techniques, and technologies.
• Characterize and define in-feed/water interventions to ameliorate foodborne infections.
• Determine molecular immunometabolic biomarkers of foodborne pathogen colonization in host animals and virulence factors in foodborne pathogens to aid in detection and intervention efforts.

• Assists the Farm Loan Chief, Farm Loan Branch specialists, Farm Loan Team managers, and District Directors on farm loan program procedural matters.
• Provides training to individuals and groups in the preparation and processing of loan documents and on loan procedural changes.
• Provides technical assistance to the Branch in processing bankruptcy and farm foreclosure cases.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Applies knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Applies knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Provide technical leadership, consultation, and oversight.
• Analyze and interpret provisions on current and proposed national program policies, procedures and regulations to determine their applicability to and impact on program administration in the State.
• Attend meetings and develop and maintain contacts with various governmental agencies, producers and trade organizations.
• Provide technical guidance and assistance as needed with programs' and automated applications.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Provides support and assistance to the Farm Loan Chief, and Farm Loan Specialists, and County Offices that perform a range of lending activities, closing, disbursement, monitoring, liquidating, and servicing of agricultural loans.
• Under the direction of the District Director and the Farm Loan Manager, works collaboratively with Farm Loan Officers and loan staff.
• Performs analysis, evaluation and advisory assignments related to the effective delivery of loan making and servicing activities.
• Assists in the formulation and implementation of farm loan programs, policies, and procedures for the assigned farm loan area.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• With some guidance, plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences. Delivers objectives through a portfolio of partners, requiring customized marketing strategies to promote voluntary compliance.
• Conducts studies and surveys to evaluate marketing efforts for demographic or customer segment assigned in order to measure and maintain quality of tax products and information disseminated. Adjusts marketing practices or techniques according to data collected and/or customer feedback related to agency compliance activities.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The work of the Medical Support Assistant (Advanced) impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using approved clinic access principles, patient processing, and customer service. Duties include but are not limited to:

• Plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff related to access, customer service, patient flow, etc.
• Impacts processes, action plans, monitoring and reporting.
• Uses a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems.
• Performs a wide and diverse array of duties that include determining veteran eligibility for care, receiving and processing complex health and administrative information, and coordinating Non-VA Care services for Veterans throughout the El Paso service area.
• Works collaboratively in an interdisciplinary care delivery setting.
• Independently performs position responsibilities with little supervision, as well as sets priorities and deadlines adjusting the flow and sequence of work to meet team and/or patient needs.
• Screens each consult request to the Non-VA Care Coordination Program and/or the Choice Program to determine patient's eligibility status, technical completeness, accuracy and urgency of request.
• Serves as primary administrative contact and process expert related to the EL Paso VAHCS NVCC and Choice Program
• Serves as a trusted resource for patients who are receiving Non-VA care.
• Provides accurate information related to specific Non-VA providers (location, office contact, etc.), the NVCC or Choice process, as well as basic payment and authorization information, etc.
• Establishes constructive and effective working relationships with the office staff of NVCC providers to effectively schedule appointments, resolve issues, and ensure ongoing patient (and vendor) satisfaction. Maintains these relationships through ongoing customer service activities, problem resolution, and timely response to requests.
• Communicates with Non-VA care providers to identify clinic and specialty availability.
• Shares this information with NVCC RNs, El Paso VAHCS providers and clinic staff to ensure appropriate and timely coordinate of care.
• Ensures special instructions or requirements for each request are clearly outlined prior to submitting to the Non-VA care provider or Choice contractor.
• Identifies and provides any supporting information or documentation needed for each consult.
• Utilizes extensive knowledge of NVCC vendor availability, specialties and expertise, the patient's home address, desired date of service, and any special needs or requirements before submitting requests to Non-VA providers or the Choice contractor.
• Determines the appropriate category of care, period of authorization, fund control point, and dollars to be obligated for each request.
• Clearly outlines the authorized services (procedure, exam, test), and approved number of visits.
• Ensures authorization is transmitted to the identified Non-VA care provider.
• Provides information and education to Non-VA staff regarding the NVCC and Choice Program.
• Provides extensive information and education to VA clinical and non-clinical staff to promote understanding and compliance with program requirements and time frames. Examples include required supporting documentation for each type of request (i.e., current/previous MRI or imaging studies for mammogram or neurosurgery requests, current lab values for CT scans, biopsy results for radiation oncology requests, etc.)
• Schedules non-count Non-VA care appointments using VistA scheduling options.
• Complies with mandatory training requirements for outpatient scheduling process.
• Completes the scheduling process by checking out patients once appointments have been completed.
• Collaborates with vendors to resolve issues related to these areas.
• Ensures accurate accounting of released records in accordance with Privacy regulations and requirements.
• Receives results for NVCC consults. Notates receipt on the appropriate consult and scans results into the patient's record, ensuring accuracy in attaching the results to the correct consult, etc.
• Assists providers in obtaining results when timely receipt is critical.
• Participates in meetings to identify and resolve issues that impact continuity of care for patients who are receiving Non-VA care.
• Identifies issues for process improvement and actively participates in service or center-level process improvement activities/teams.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• With some guidance, plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences. Delivers objectives through a portfolio of partners, requiring customized marketing strategies to promote voluntary compliance.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

• Serves as the Chief, Global Network Operations Branch (GNOB) overseeing the daily operations.
• Provides Defense Health Agency, customers and other stakeholders with metrics and statistics measuring compliance with DHA J6 service delivery and performance standards, goals, and objectives.
• Liaises with technical, Information Assurance, and experts within DHA and the Air Force, Army, Navy, or VA medical communities to develop operational functions, tasks, and procedures that ensure the availability, delivery, and security of services.
• Provides DHA leadership with metrics, statistics, and reports documenting the delivery of GNOB services.
• Analyzes the program's service delivery and sustainment standards, goals, and objective to design, implement, and manage a holistic service delivery management and execution program for the GNOB.
• Oversees the work of contractors and civilian employees in managing the security of the infrastructure and projects in development, deployment, and/or sustainment.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

MAJOR DUTIES:

This Maintenance Mechanic position is assigned to the Facilities Division of Big Bend National Park and directly reports to the Supervisor for Buildings and Utilities. The incumbent will perform custodial duties daily, and occasionally in multiple location. Must have basic knowledge of cleaning products and supplies and how to safely use them. The incumbent should have basic knowledge of common building materials, paints, and petroleum products.

The incumbent will assist higher graded workers preform repairs and routine maintenance in constructing, altering, modifying, or repairing a wide range of features in buildings interior and exterior including framework, rafters, joists, insulation, sheet rock, doors, windows, and flooring. Should be able to identify common material needed for carpentry and painting work. The incumbent will be required to assist others with installing and repairing any combination of plumbing fixtures, meters, pumps, couplings, unions, and joints needed for proper operation of the plumbing systems. Incumbent may be required to use a variety of hand and power tools and must operate them safely. Carries heavy items to and around work sites. Loads and unloads supplies, material, tools, and equipment. Performs duties with oversight and/or review of work during progress or upon completion.

Operates motor vehicles and performs pre-vehicle operation inspection such as fluid levels, lights, brakes, and operational procedures, greasing moving parts, changing oil, fuel and air filters, cleaning and washing vehicles, and minor parts changing repairs. The incumbent will be exposed to a variety of seasonal weather conditions while working outdoors. Will be exposed to heat, biting insects, dust, dirt, wind, and rain. May work with hazardous chemicals and around moving equipment, paints, solvents, etc.

AREA INFORMATION:

Big Bend National Park encompasses 801,000 acres of the Chihuahuan Desert with more biodiversity than almost any other national park and a dark sky designation. Elevation in the park varies from 7825' to 185'. The climate is generally pleasant with hot summers (90-110+ degrees F.) and mild winters (30-50 degrees F.). Recreational opportunities include hiking, bird watching, photography, backcountry camping, bicycling, and river rafting. The park has a post office, gas stations, camper stores, restaurant, library, gym, and lodge.

The gateway town of Terlingua has lodging, restaurants, hardware store, small grocery and gift stores, churches and a bank. Lajitas has limited shopping, lodging, restaurants, golf course and churches. Alpine, Texas (100 miles from PJ) has most necessities, including supermarkets, variety of stores, a hospital, pharmacies, churches, a movie theater, and a university. The nearest larger cities are Midland/Odessa (225 miles) and El Paso (325 miles).

An active employee/community association sponsors social events throughout the year. Visit our website for more information: https://go.nps.gov/bigbendareainfo.

DAYCARE AND SCHOOL INFORMATION:

The San Vicente Independent School District (SVISD) and SVISD Early Learning Center (ELC), are in Panther Junction and serve those that live in Big Bend National Park. SVISD ELC, is a state-accredited daycare facility for children ages 18 months to 4 years of age. Daycare services are currently free of charge (subject to change). The SVISD elementary school, is a Texas Education Agency, A-Rated, elementary school (K-8). SVISD will include High School as well (9-12) starting in 2024. For more information about the Daycare and Schooling, contact Jessi Milam, Ed.D. Superintendent, Cell: (830) 333-1074 or SVISD School Office: (432) 244-3131. Terlingua (30 miles) has a (K-12) state-accredited school. The High School is rich in academics, extracurricular, and athletic opportunities (9-12). Alpine, TX (100 miles) has a four-year university with in-person and online graduate programs.