Total 9 Customer Service job vacancies in BL1

Procurement Manager, Permanent, Full Time 37.5 hours per week.

The North West Ambulance Service NHS Trust (NWAS) is one of the largest ambulance services in the country providing 999 emergency response, non-emergency patient transport services, 111 services and emergency planning and resilience for seven million people across 5400 square miles.

The North West Ambulance Service NHS Trust is looking to recruit a Procurement Manager to join the existing procurement team; we are looking to recruit a pro-active, self-motivated and ambitious individual to join our team.

You will act as a lead expert in all aspects of procurement and supply, providing professional advice to internal and external customers to the Trust. You will play a key role in the effective delivery of a portfolio of projects across a wide range of categories both clinical and non-clinical, including Find a Tender requirements and following best practice tools and techniques to achieve contract compliance, cost reductions and savings whilst ensuring continuous improvement in quality.

You should be CIPS qualifiedor working towards the qualification, will have at least 3 years procurement experience, have a good understanding of current procurement guidance and legislation (including Public Procurement Regulations).

A positive, proactive and committed approach is essential, together with the ability to analyse, innovate, motivate and manage a busy and changing workload against tight deadlines.

You should have excellent interpersonal and communication skills including the ability to deliver high quality documentation.It is expected that you will have effective team leadership skills and will be a natural team player as the role will may require some supervision of operational procurement staff.

You must have strong IT skills including MS Office and e-Procurement systemsparticularly as we look to continually optimise e-procurement systems across the Trust.



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

The role requires working from Ladybridge Hall, Bolton and Home location with flexibility to meet the demands of the role and department. This policy is flexible and will be discussed in detail at interview stage.

Please refer to the Job Description and Person Specification for more information, for an informal chat regarding the position, contactLinda Sutcliffe on 01204 498400 or 07812304703.

“NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforces reflects the diversity of the communities we serve”

The key dates for the stages of recruitment are:

Advert closes – 25 November 2024

Situational Judgement Tool issued w/c 2 December 2024

Simulation Assessment Centre (if required) w/c 16 December 2024

Professional Discussion w/c 16 December 2024


This advert closes on Monday 25 Nov 2024

Service care solutions are currently working alongside a familiar law firm based in Bolton. They are looking for a RTA Pre-Litigator to join their expanding legal team.

This role pays a competitive salary of £25,000 - £28,000 annually depending on experience.

Responsibilities:

• Handle a mixed caseload of RTA Pre Litigation matters from start to completion.
• Able to work under pressure
• Attention to detail

About you:

• Experience in working in a Road traffic accident litigation environment in a customer-focused role and a great understanding of the litigation process.
• 3 years RTA/Litigation experience.
• Good communication skills written and verbal

Benefits:

• Pension Scheme
• Competitive salary and benefits package
• Private health care coverage

If you are interested in this RTA Pre Litigator role then don't hesitate to contact Aanisah Khan. Please send your CV to Aanisah.khan@servicecare.org.uk, or call via phone on 01772208969.

We also offer a referral bonus of up to £250 if you know someone looking for work.

This is a short-term opportunity to join an award-winning team working across the NHS and blue light services. The successful individual must be able to commence work by mid-December 2024.

We are looking for an enthusiastic, experienced and committed professional with excellent communication skills to help us improve relationships with underrepresented communities. The role will specifically help to increase feedback from diverse communities on their experience of using ambulance servicesas well as increasing our awareness and understanding of cultural issues and potential barriers.

We provide 24/7 urgent and emergency care for people across the North West as well as the NHS 111 service and patient transport. You will be joining a friendly and busy team atthe North West Ambulance Service NHS Trust, based at our Ladybridge headquarters in Bolton. We benefit from a hybrid working arrangement, working both in the office and at home. This is a band 7 role, working 37.5 hours a week, currently funded until 31stMarch 2025.



Working with the Head of Communications and Engagement and the Patient Engagement Team you will be responsible for co-ordinating our approach to our accessibility, equality, diversity and inclusion priorities and improving the experience of care and services for patients and service users.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit leaders who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted you will be invited to take part in a Be Think Do assessment. This may include completion of a psychometric assessment and/or completion of group and individual activities, followed by an interview (this will be confirmed if you are shortlisted).



The closing date for this position is 20th November 2024 (may be earlier depending on interest).



Interviews and associated recruitment activities for this position will be held the week commencing 25thNovember 2024.




This advert closes on Wednesday 20 Nov 2024

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

We're on a mission to give our colleagues an amazing work/life balance! We are trailing the four day working week, get paid 100% for 80%!

Job title: Resourcer

Location: Bolton (Hybrid)

Salary: up to £25,000 per annum

Hours: 9-5 Monday-Friday

UK applicants only. This role does not offer sponsorship.

Job Purpose:

To support in the delivery of qualified and unqualified workers into our professional services settings and support with the staffing requirements of our Head Office and muliple sites by taking ownership of selected sites and building strong relationships with hiring managers and senior leadership.

Manage the candidate pipeline to ensure we have delivery of applications, complete pre-screening and complete all interview booking and preparation for the candidate to drive the highest candidate experience for all applicants.

Be a support function for candidates and hiring managers on their recruitment journey, delivering the highest levels of candidate and customer experience for all involved the hiring journey.

To proactively search for and pool talent for specialist roles across the residential settings, live and future vacancies.

Uphold the Group’s commitment to safeguarding the children and young people in our care by championing our safer recruitment standards.

Key Stakeholders:

Resourcing Manager, Hiring Managers and Senior leaders in the field.

Key Responsibilities:

1. Owning the candidate pipeline for the selected sites, being responsible for the candidates in the pipeline, full pre-screening of candidates and booking in interviews with sites and working with candidates to drive up interview attendance rates.

2. Partner with the Resourcing Manager to deliver a proactive, best in class resourcing service by direct sourcing candidates for senior and specialist, live and future vacancies.

3. Be the main contact for your selected sites, deliver high levels of communication and build strong relationships across the owned sites to assist and support the teams with their staffing requirements.

4. Own and deliver the management of the pipelines for the sites that you own. Including making sure the right roles, correct vacancies are updated and correct.

5. Partner with the Resourcing Team to improve advertising content and methods.

6. Respond to Hiring manager queries via phone and email providing updates on recruitment performance as requested by Resourcing Managers.

7. Communicate with candidates proactively using the system, phone, email and field queries via email, phone and social media.

8. Post organic content via social media channels, interact and respond to candidate queries.

9. Partner with the Resourcing Manager to continuously inform sector insight and improve the employer brand.



Standard responsibilities:

There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within OFG Group are expected to be familiar with and adhere to;

Participates in an annual performance review programme
Works, at all times, in accordance with the policies and procedures of the OFG Group and statutory regulations applicable to the Group.
Observes, at all times, strict rules of confidentiality appropriate to the post.
To comply at all times with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues.
OFG Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees to work in accordance with this.
Undertakes other duties as assigned.
Measures:

Candidate management SLAs
Monthly hires
Agency savings
Customer service
Candidate experience
Experience, Skills & Qualifications:

Advert writing and attraction strategy experience.
Excellent verbal and written communication.
Shortlisting and interviewing experience.
Why join Outcomes First Group?

About the Group

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.

There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

Pay rates from £731.50 - £1225 per week Plus holiday pay and pension

Alcedo Care are recruiting for Live-in Carers across the Northwest and North Wales areas.

We’re looking for kind, caring and compassionate experienced carers to provide outstanding care in our various locations. You’ll have a big smile and an even bigger heart, the type of person our wonderful clients will look forward to welcoming through their door and into their home.

You will live in with the client, enabling them to have care provided to them whilst they can stay within the comfort of their own home, where they are familiar and happy to be.

Duties may include:

- Helping with personal care (showering/toileting/dressing)

- Medication Administration

- Housekeeping duties such as cooking and cleaning

- Managing medical conditions (client specific)

Requirements for the role:

- To be able to live in with clients for a minimum of 2 weeks

- Willing to travel to different locations across the North West and NOrth Wales area

- Minimum 6 months UK Care Setting experience

- Required to attend a 3 day inhouse training in a North West location

- Willing to undertake an enhanced DBS check

- Aged 18+

- Must have the right to work in UK

Our carers are at the heart of everything we do, and as such we provide a wide range of benefits including:

- Pay rates from £731.50 - £1225 per week Plus holiday pay and pension

- Blue Light Card after successfully completing probationary period

- Career progression opportunities

- Paid travel costs to and from placements

- 24/7 Support from management team

- Holiday pay and pension scheme

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do!

If you are ready to make a positive impact or have a change in your care career, we’d love to hear from you!

Alcedo12

Proud member of the Disability Confident employer scheme

Grade H Scp 27 £35,745 to Scp 31 £39,186 pay award pending

Contract: Permanent

The Role:

Working as part of a small established team, you will lead on the support of the Oracle Financial modules and be part of the Support Team ensuring the Council makes best use of the Oracle application.

Provide support to each business area and ensure all transactions are accounted for and all records maintained, while adhering to financial guidelines.

About You:

You already have a detailed knowledge of financial operations in a large organisation and an understanding of ERP financials software. An ability to communicate well verbally and in writing with end users, managers and internal and external partners.

You will need to have good analytical and problem-solving skills. Good time management skills and able to prioritise own workload.

You will also be producing reports and users guides, so you need to be able to have sound knowledge of Microsoft applications and other reporting tools A capability to be able to move between tasks due to sometimes frequently changing priorities.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

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Grade: C scp 4 £19,327 scp 6 £19,978, pay award pending
Contract: Permanent, Term Time Only
Essential Requirements: NVQ Administration Level 2 or word processing/typing qualification to level 2 or two years working in a busy office environment
Hours: 37 per week

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role
Working as part of a team to provide administrative support to the Early Intervention Service, the role covers a variety of duties.
Your main duties will include providing administrative support for Chaperone licences and child performance/employment licences, along with processing penalty notices linked to non-school attendance.

You will undertake general administrative duties that include providing an effective and efficient administrative service, delivering an efficient front line service for customers, supporting and maintaining the use of databases and information systems and receiving, sorting and co-ordinating the distribution of mail. You will also undertake the ordering of specified goods and services, and assisting with petty cash.

If you would like to find out more about the Early Intervention Service, follow this link: https://www.bolton.gov.uk/attendance-behaviour/truancy

About You
Are you able to support and maintain the use of information systems including databases? Are you able to plan, organise and develop your work to meet specified requirements and deadlines? If so, we want to hear from you.

We are looking for a person who can work as part of a large team, providing administrative support and attend meetings and take notes/minutes. Our ideal candidate has experience of using a range of computer software packages to produce accurate, well-presented documents and is able to manage their own workload to be able to meet deadlines.
You must possess accurate literacy skills to ensure correct information is collated and processed and are proficient in the use of information technology systems. Communication with families, schools and other agencies is key.

About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

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Service Manager - Bolton

Salary - Up to £45,000 Basic + Bonus

Days - Monday - Friday, 8:30am - 5pm

Ref - OC19034

We have a new job vacancy available for a Service Manager / Aftersales Manager in Bolton. This role suits a confident, driven and proven Service Manager, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the UK's leading main dealer groups and they're rapidly growing, making it the perfect time to join. If you're a Service / Aftersales manager currently on the lookout, then apply now!

Service Manager Benefits:

• Excellent Bonus opportunities
• Career progression and development opportunities
• Employee Discounts
• Company Pension

Service Manager Role:

• You will be managing a Service department with a team of experienced Vehicle Technicians, Service Advisors, Administration, Parts department and drivers.
• Smooth and efficient running of the service department
• Controlling spend and overseeing department budgets
• Drive customer service
• Monitoring KPIs
• Driving the team, support and training
  

Service Manager Requirements:

• Must have atleast 2+ years experience as a Service / Aftersales Manager
• Strong Management & Interpesonal skills
• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

About The Role
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?
If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services Team.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution.

The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:

- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career

About The Candidate
A Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
You will need to:

- Be a confident and capable communicator, not fazed by difficult situations
- Be able to build trusting, professional relationships and have a high level of resilience.
- Take an asset-based approach to empowering people to develop their skills, strengths and talents.
- Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,
- Understand or learn about community resources and organisations that can help our clients

About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Proud member of the Disability Confident employer scheme