Total 790 Customer Service job vacancies in Birmingham, Alabama

Your new company
Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role
We are looking for social housing professionals to join Birmingham City Council as part of their Homeless Centre Support staff. As a Housing Support Officer, you will deliver a responsive and customer focused temporary accommodation service and ensure residents promptly access support identified in their Personal Housing and TA Move On plans. There are a number of different locations across Birmingham in which these service centres are located, these locations being Cotteridge, Aston and Perry Barr, if these locations work for you, please ask for the availability.
You will also ensure any income collected is received within agreed procedures and targets, follow service procedures when issuing and recording warnings for minor breaches in tenancy. Immediately report serious breaches of tenancy to your line manager and the resident's caseworker and attend court evictions where required. You will also support service users with housing benefits, employability and other queries.
This role is shift-based on a 6-week rolling rota, so weekend work will be available.

What you'll need to succeed
In order to succeed in your application, you will need a background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act.
These roles will be an ASAP start, which before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks.
This role requires an Enhanced DBS, which Hays will put into process for you free of charge.
What you'll get in return
This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract.
For this job, Birmingham City Council are offering an hourly rate of £12 (£13.45 including holiday), and after 13 weeks in assignment you will receive an up lift to £13.20 (£14.79 including holiday).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1

• The duties described are for the full-performance level.
• Gather information from the various individuals and organizations that owned or handled the animals prior to their being identified as a reactors.
• Trace the movement of the animals back to the herd of origin.
• Review data to determine program effectiveness, to identify problem areas, and to detect trends or developments.
• Standardize the program, initiate measures to reach established program goals, and monitor all activities in support of the animal identification program.
• Explain to affected parties the requirements of the animal identification program and enlist their voluntary compliance through a better understanding of the program requirements.
• Observes/monitors contract or fee basis personnel to assure that they are performing work as agreed to in the contract or fee basis agreements.
• Periodically reviews inventory of supplies and equipment used in the animal identification programs to ensure sufficient inventory for effective program operation.

GS-09
1. This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01. The incumbent performs GS-2210-09 duties under closer than normal supervision. Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency. The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached.

2. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met.

3. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work.

Performs other duties as assigned.

GS-11
1. Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements. In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes. Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices. Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinates support actions with user, other IT personnel, and higher levels as required. Evaluates IT hardware and software used by activities. Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Works with users to test and evaluate a variety of software packages. Resolves problems to the extent possible before referring more difficult problems to appropriate levels. Applies appropriate security measures consistent with approved security standards.

2. Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Supports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations. Receives, responds to, and ensures resolution of all types of help center calls.

3. Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem. Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintains awareness of current trends in information technology. Performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training.

4. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Works directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Performs cyclic inventories as required by the Command Supply Discipline Program.

Performs other duties as assigned.

WHAT IS THE CRIMINAL INVESTIGATION (CI)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

IT Support Engineer - 1st & 2nd Line - Infrastructure Projects - including Senior Service Desk / Helpdesk Support

Birmingham, West Midlands - Hybrid Working Flexibility (2 - 3 days Offices in Birmingham)

Ad-hoc work in Loughborough (IT Clinic)

1st and 2nd Line IT Support and Key Skills required: - MS Applications, MS Office, O355, Active Directory, Group Policy, Windows 10/11, SQL Databases, SQL Queries & Reports, Intune, Apple iPhones - Upgrades and Transitions, DropBox, Setting up Users, Fault Finding, Technical Escalations, Password Security, Virtualisation (VMware) and Service Desk Software & Ticketing Systems etc.

£30,000pa to £35,000pa + Excellent Benefits and Hybrid Working

• Current Full Driver's License required
• Must be eligible for DBS Vetting

This established and well known sporting organisation are seeking and enthusiastic and challenge orientated IT Support Engineer with solid all round IT experience including Service Desk / Helpdesk experience to enhance their IT Team.

You will be eloquent, polite and energetic with a highly professional customer facing skills coupled with strong IT Support experience in Microsoft based Infrastructure environments.

Additional training and on-going support will be provided in this role; however, all applicants must be able to work and learn in an active business environment.

KEY SKILLS:

• MS Applications, Active Directory / Hybrid Environment, Group Policy
• O365 Administration and Windows 10/11
• Setting Up Users, Laptops builds, Inductions etc.
• Password Security, BitLocker
• iPhone Support \ User Setup (Intune) and Dropbox
• Fault Finding and Technical Escalations
• SQL Databases, SQL Queries & Reports
• Service Desk Software & Ticketing Prioritisation \ Escalations \ Management
• Report Creation and Documentation (Policies & Procedures)
• Staff Leaver Process / Security / Handovers
• Asset Register

OTHER SKILLS (Highly Desirable):

• Virtualisation i.e., preferably VMware
• CMS / experience with Word Press
• SQL Database experiences

SOFT SKILLS REQUIRED:

• Excellent listening, verbal, and written communication skills
• Experience with IT Troubleshooting
• Experience in the application of logical problem-solving techniques
• Ability to work independently and as part of a team
• Ability to manage you own workload and prioritise effectively

This client are proud to be tagged as a "Great Place to Work" by current staff and they will offer you an inclusive, collaborative atmosphere to develop your skills as part of a thriving team with opportunities to be grasped for your future.

Call me at Experis IT on 0121 712 8715 today!

As a Senior Accountant, you will:

• Provide analysis and advising in regard to accounting programs, financial systems, business processes, and establishing and communicating Fiscal Service accounting policies and standards.
• Establish financial and management accounting and reporting requirements consistent with financial rules and regulations and advise accounting procedures and controls to ensure adherence.
• Oversee operations of the monthly management and financial accounting functions, ensuring that all accounting guidelines, regulations, and policies are met.
• Serve as a subject matter expert on accounting matters and coordinate with the appropriate external and internal parties to set Fiscal Service's financial policy.

As an Accountant (Staff), you will:

• Assist in the planning and execution of highly specialized ARC programs in the field of
  government-wide accounting, cash management, agency accounting and reporting services.
• Develop project plans and ensures that all projects are properly documented and adequately controlled
• Perform analysis and evaluation of proposed initiatives to determine the impact to operations of the office and the bureau
• Develop proposals, issue papers, status reports, training plans, policy, procedural and other documentation as necessary to obtain understanding and decisions in conjunction with assigned projects
• Advise management on accounting matters pertaining to the accomplishment of the offices mission, related to providing accounting services to its customers and stakeholders

SUMMARY: The primary purpose of this position is to serve as a first level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the School Age Care program. To plan, develop, organize, and oversee the long-range and day-to-day operation of a comprehensive school-age child care program consisting of such activities as before and after school care, full day care/camp, and school holiday care/camp for youth 5-12 years of age.

DUTIES:

• Develops, coordinates, and implements activities, programs, and special events, consistent with program objectives and in accordance with health, safety, and security standards for the School Age Care program.
• Plans, organizes, and directs the activities of the School Age Care program ensuring that the program complies with legal and regulatory requirements and meets customer needs.
• Exercises supervisory personnel management responsibilities.
• Monitors training of staff and volunteers according to established policies and procedures.
• Represents the School Age Care program with a variety of installation and functional area organizations.

Primary School Receptionist
Based in Sutton Coldfield, Birmingham
£13ph

Your new company

An outstanding Primary School based in North Birmingham is looking for a School Receptionist. The cover is Monday to Friday, term time only, 8am - 4.00 pm, this is a long term opportunity to start ASAP.

Your new role

The role will be to provide reception cover for a very busy school. The role will entail signing in visitors, inputting registers onto SIMS, dealing with dinner monies and using adsum4. This is a busy school office that requires an individual that can work under pressure.

What you'll need to succeed
You will need to have a high level of communication skills and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have an up to date DBS check, the school can't accept any applicants without this.

What you'll get in return
Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD.

What you need to do now I
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Working for a friendly and personable public sector client, as a Field Engineer, you will be part of the team required to do all levels of face-to-face support at various locations in Birmingham.

• Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
• Handle security and network administration tasks.
• Perform any hardware repair and replacement.
• Ensure equipment is installed and ready for use by the end-user.
• Co-ordinate on site cabling and hardware installation duties, working with Core Network to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
• Survey shop premises for Wi-Fi & 4G coverage and capture other vital information required for the planning of future deployments of associated hardware and cabling for projects.
• Perform Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
• Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios
• Perform Hardware upgrades on legacy equipment and re-cable as instructed.

You will be experienced in Cisco, VMWare, O365, Intune, Windows Server and Sophos.
You will need your own vehicle and an enhanced DBS will be carried out.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

WHAT IS THE OFFICE OF ONLINE SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Online Services - IRS.gov-Content Strategy

The following are the duties of this position at the full working level.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner

WHAT IS THE OFFICE OF ONLINE SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Online Services - IRS.gov-Content Strategy

The following are the duties of this position at the full working level.

• Bring web projects from conception to launch by combining marketing and project management skills, along with web content, architecture, and usability management.
• Manage digital projects through their full life cycle, including project proposal, scope definition, research, recommendation of approach, and final implementation.
• Direct the development of web-based solutions that communicate the Agency's missions and initiatives to the public.
• Identify needs and opportunities to improve customer experience and introduce new concepts, processes and strategies that significantly improve the way the IRS uses digital technologies.
• Consult with appropriate experts in web development to present Agency information online in the most effective, factual, and user-friendly manner

• Serve as an Accountant, General Fund Enterprise Business System (GFEBS) subject matter expert, Defense Travel Administrator and Agency Program Coordinator for the Army Rapid Capabilities and Critical Technologies Office (RCCTO).
• Has responsibilities for Budget Development, Financial Analysis, Reporting, Cost Control, Forecasting, Data Management, and Compliance.
• Supports all aspects of budget formulation and execution of Research, Development, Test and Evaluation (RDTE) funding to advance Army modernization priorities.
• Provides accounting guidance to the command.