Total 5,427 Customer Service job vacancies in Birmingham, West Midlands, B46 1TG

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we?re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.
Are you a people person who loves problem-solving and thrives in a fast-paced environment? Do you have a knack for turning tricky situations into positive experiences?
If so, you might be just the person we?re looking for to join our Service Liaison team! We?re all about making sure our customers are happy long after they?ve made a purchase, and we want someone who?s excited to be the friendly, go-to problem-solver when ... Click here to view more detail / apply for Customer Service Team Member

Job Description:

We are seeking a highly skilled and motivated ICT Support Engineer to join our dynamic IT team. As an ICT Support Engineer, you will play a key role in providing technical support and troubleshooting assistance to our internal staff and customers. The ideal candidate should have a minimum of 2 years of relevant experience in ICT support and hold a bachelor's degree or equivalent qualification in a related field.

Responsibilities:
• Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices.
• Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services.
• Document and update technical procedures, guidelines, and knowledge base articles.
• Assist in the development and execution of IT projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:
• Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in ICT support or a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.


Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $80,000 to $120,000 per year + Super. Job Types: Full-time, Permanent

This could be your chance to get your start in a lucrative industry.
We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude.  Your next adventure awaits!  
The position would be full time role doing drive in and drive out from Chinchilla/ Dalby/ Miles or surrounds to the Chinchilla Stayover at 84 Zeller Street, Chinchilla or Lot No 262, Wariga HW, Dalby  or at Sodexo, 74 McNulty Street, Miles Qld   working 14 days in and 7 days off for 10 hours per day. Uniforms will be provided and you can go home each night!
What do Service Attendants do?
Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational
... Click here to view more detail / apply for Service Attendant ? Local Hire for Chinchilla/ Dalby or Miles residents

This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The focus is on individual growth and development in outpatient PACT nursing practice.

Major duties include, but are not limited to:

• Promotes patient-centered care in the management of chronic disease using VA guidelines and protocols.
• Implements nursing interventions/orders in a timely and complete manner.
• Has knowledge of population characteristics including cultural, ethnic, gender and religious diversity. He/she must have knowledge of family dynamics, psychotherapy, developmental theory and interpersonal relationships and systems approach to clinical care.
• Serves as a preceptor or field instructor for students and employees in orientation.
• Utilizes systematic data collection, aggregation, analysis, and reporting techniques to achieve concurrent compliance review of identified quality/patient safety metrics.
• Triages walk-in/acute care visits and utilizes RN protocols to assist with triaging.
• Manages same day patient care needs and coordinates procedures, labs, transitions, education and follow up if indicated.
• Based on the daily huddle, identifies patients that will require special nursing care and collaborates with the team about how best to meet that patient's needs.
• Maintain ongoing appointments of varying modalities (telephone clinic, face-to-face, telehealth, secure messaging). Face-to-face and scheduled telephone follow up visits should be at least 4-7 visits per day.
• Promotes collaborative behavior and team efforts. Is confident of abilities, effectively initiates solutions and, is alert to new opportunities, techniques, and approaches.
• Recognizes ethical issues related to professional nursing practice and models appropriate action by providing and directing others in the provision of care following established policies and ANA Code of Ethics for Nurses.
• Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full-Time, Monday - Friday; 8:00am- 4:30pm.
Telework: Not available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

Starting at $58,863 Per Year (VN 00)

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. As an Accounting Technician you will:

• Review routine, complex and unusual documents to verify accounting data, mathematical accuracy.
• Perform account reconciliations; processes, certifies, records and reports receipts and expenditures accurately, efficiently, and in compliance with governing regulations.
• Determine and initiates necessary accounting transactions, enter data into an automated accounting system, compare accounting transactions to source documents and correct invalid or erroneous entries.
• Perform research of current transactions, historical data, source documents, etc., to identify significant changes and determine related transactions and causes, to take and or coordinate corrective actions as needed.

Starting at $44,117 Per Year (GS 6-7)

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. As an Accounting Technician you will:

• Review routine, complex and unusual documents to verify accounting data, mathematical accuracy.
• Perform account reconciliations; processes, certifies, records and reports receipts and expenditures accurately, efficiently, and in compliance with governing regulations.
• Determine and initiates necessary accounting transactions, enter data into an automated accounting system, compare accounting transactions to source documents and correct invalid or erroneous entries.
• Perform research of current transactions, historical data, source documents, etc., to identify significant changes and determine related transactions and causes, to take and or coordinate corrective actions as needed.
  

Starting at $44,117 Per Year (GS 6-7)

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• Operates and performs operator maintenance on one or more motor vehicles including pickup trucks, panel trucks, sedans, and crew cab pickup trucks.
• Vehicles are driven at highway speeds to transport supplies, materials, or equipment and tools to their destinations throughout rural or urban areas on park and/or public roads in a full range of traffic conditions (or the equivalent).
• Loads cargo onto the vehicle, using appropriate tie-downs such as chains, binders, or straps for transit on public roads at highway speeds or under similar driving circumstances.

Grand Teton National Park positions will be assigned to support the parks recycling programs which includes hauling materials to recycling centers, knowledge of common recycling practices and maintain accurate records of recycling and waste diversion.

Starting at $24.60 Per Hour (WG 5)

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $59,966 Per Year (CO 9-12)

The following are the duties of this position at the GS-06. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

• Provide daily customer service in a help desk environment on accounting and procurement system related requests as well as technical questions as they relate to the systems.
• Ensure requested system changes and updates in the financial systems are made accurately and in a timely manner.
• Assist with navigating users through various financial systems.
• Route documents to proper approving official.
• Answer questions about how various aspects of the system function.
• Assist with financial system problems and coordinates corrective action as needed.

Starting at $36,209 Per Year (GS 4-5)

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Major duties include but are not limited to:

• Process and catalog archival collections.
• Digitize and make available to the public historic maps, architectural drawings, and other oversized materials.
• Perform basic arrangement and description of archival collections, conducts condition assessment, and performs basic preservation actions.
• Write descriptions, develop metadata, and catalog materials in the National Park Service Collections Management System (MCMS) and local bibliographic utilities.
• Participate in outreach activities to highlight project and promote awareness of and use of collection materials.

Starting at $23.49 Per Hour (GS 7)

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Major duties for this position include but are not to:

• Serves as VIP initial contact point and supervisor of wilderness volunteers, river volunteers, preventative search and rescue volunteers (PSAR), and bike volunteers.
• Serves as a contact for the organization and in coordinating with volunteers and partners on the volunteer program administrative
• requirements.
• Schedules and trains volunteers and provides technical support and training for wilderness and river related projects.
• Leads field work for certain projects and coordinates with other work units to aid projects park wide.
• Performs standard and non-standard administrative support, clerical assignments, field leadership of certain wilderness projects, field patrols to monitor resources and develop projects, and resolution of problems in support of a wilderness/backcountry volunteer program.

Starting at $23.49 Per Hour (GS 7)

The Associate Chief Counsel (Finance and Management) supports the administrative, financial, and managerial programs of the Office of Chief Counsel and Deputy Chief Counsel on all management matters for the organization nationwide. The Field Operations function of Finance and Management (F&M) is responsible for supervising and coordinating administrative, program, and clerical support duties for all of Chief Counsel's field functions, located in over 50 cities nationwide.

As an Administrative Officer, you will:

• Serve as first line supervisor to a number of Office Managers, supervising subordinate employees working in the functional areas of budget administration, procurement/supply administration, space/facility management, travel administration, personnel administration, management information systems, and automation in the field offices.
• Serve as the principal program manager for critical administrative services, acting as staff advisor on all aspects of personnel and human resources program for designated Matrix Area and Counsel field offices, such as complex and sensitive issues in the staffing, classification, awards, employee relations, EEO, training, and promotion programs. Establish and coordinate guidelines to implement personnel policy, standards, and overall requirements.
• Serve as representative and advocate for designated Matrix Area, in identifying, coordinating and resolving Matrix area issues. Lead meetings and conferences pertaining to personnel issues for designated Matrix Area and Counsel field offices, acting jointly with the supervisors and managers in reaching decisions which have Area-wide impact.
• Create methods and approaches for establishing and maintaining positive work relationships in order to foster teamwork and cooperation. Ensure sufficient office coverage and act as "Acting Office Manager" when Office Manager is absent, as necessary. Provide remote management and leadership when local management is not available.
• Be responsible for formulating budget submissions; participate in establishing F&M Area Manager's budgetary and accounting systems; analyze and make recommendations to the Area Manager as to budget requests; employ budget analysis techniques including cost-benefit analysis, exploration of alternative methods of funding, and program tradeoffs.
• Manage all activities in space and facilities programs for designated Counsel field offices. Serve as the major resource in determining the most applicable communication systems, space layout, furniture, cabling set-up, etc. Remain abreast of and apply Counsel space standards when working with new offices and modifications to existing office configurations.

This is not an all-inclusive list.

Starting at $103,409 Per Year (GS 13)

We’re recruiting a Senior Accommodation Support Officer to provide support to our established team as they assist our participants with their housing needs through effective interventions.



Our team of Accommodation Support Officers work with a caseload of adult males within the criminal justice system, in either a custodial or community setting. As a senior, you’ll be on hand to provide advice and guidance to the team where needed, and we’ll ask you to take care of a small amount of our more complex cases.



We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop.



Our successful candidate will ideally already have knowledge of housing and homelessness legislation or experience working within the criminal justice sector.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.


Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Hybrid working, managing cases across Merseyside Prisons Travel around local area when required to attend meetings and participant appointments.
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 29 November 2024

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

Job Title: Care Coordinator
Pay: £27,000 per annum
Job Type: Full-time.
Location: Bradford.
Working Hours: 37.5 hours per week (A split between office-based work and field work)

Overview
Justintime Healthcare is a trusted provider of domiciliary care services for service users, as well as day centre, supported living, and social inclusion services for the elderly, individuals with learning disabilities and mental health needs in Yorkshire. Driven by a commitment to empower individuals to live fulfilling lives, our team leverages its experience, expertise, creativity, and resilience to help service users achieve their life goals, regardless of the challenges they face.

As a Care Coordinator, you will play a pivotal role in managing care for each service user, coordinating interdisciplinary care, and bringing together specialists as needed to meet individual needs. Reporting to the Care Manager, you will oversee the daily operations of our service provisions, ensuring they align with company policies, and receive adequate training, supervision, and support.

Role and Responsibilities:
Service User Related Duties
1. Work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the Company.
2. Visit Service Users; review and formulate comprehensive Care Plans and risk assessments. Examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager in line with the Company’s Quality Policy.
3. Make referrals to external agencies for the provision of aids and adaptations to assist with daily living and heath needs.
4. Ensure accuracy and completeness of all documentation held in service user’s homes.
5. Carry out Quality Assurance Checks and to monitor the quality-of-service delivery and Service User satisfaction, through visits to clients and through staff observations.

Staff Related Duties
1. Ensure that newly recruited members of staff are assigned work on completion of their preemployment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
2. Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled into Care Support Worker rotas.
3. Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes. Training is delivered by our In-House trainer.
4. Deal with amendments to rotas throughout the week because of changes in Service User requirements or staff availability; to ensure efficient and effective service delivery.
5. Monitor and provide in-field training as and when appropriate to Care Support Workers, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions.

Care Compliance Duties
1. Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
2. Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in-house database and action as necessary in line with company policy.
3. Report and escalate complaints or potential safeguarding issues to your Line Manager in line with company Policy and Procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.

General Management Duties
1. Always uphold Justintime Healthcare interests and reputation and in all aspects of your role.
2. Contribute proactively to care quality and the internal company culture.
3. Support senior managers and company owners in promoting the overall success of Justintime Healthcare.
4. Maintain close liaison with both the Care Manager and Administrators.
5. Carry out other reasonable tasks and duties from time to time as required.
6. Assist the Registered Manager in holding team meetings for Care Workers.

Service Development
1. Comfortable operating in a ‘soft’ sales capacity in order to take on new Service Users, explain our services comprehensively and follow up on all such enquiries professionally in accordance with the company’s operating processes and growth expectations.
2. To capture and record all new enquiries in accordance with Justintime Healthcare processes.
3. To identify areas of improvement in relation to delivery of service provision, care management and day to day running of the service.
Emergency Care
1. Respond to Service Users’ needs by contacting GP/ambulance service/District Nurses/next of kin and record action taken. Report action and outcome to Registered Manager and other involved parties.
2. Liaise with multi-agencies.
3. Systematically solve day to day problematical issues which arise.
ON CALL
1. To participate in the on-call rota, acting as the first point of contact for Service User and Care Support Worker issues.
2. To resolve rota and other issues whilst on call to ensure the care calls are covered and the quality of care is maintained.
3. Record and report all actions undertaken whilst on call.

Ideal Candidate:
1. Self-motivated with a positive attitude, strong organizational skills and proven leadership abilities.
2. Exceptional communication skills, both verbal and written.
3. Full, valid driving license (access to a personal vehicle will be an added advantage).
4. Holds a minimum of NVQ Level 2 in Health & Social Care or equivalent.
5. Understanding of legislation concerned with care provision.
6. Has administrative experience and good presentation skills.

To provide full and comprehensive assistant medical secretarial cover to support the Clinicians and Medical Secretarial department. Ensure all routine clinical information and correspondence is up to date and available when required. MAIN DUTIES AND RESPONSIBILITIES Provide a comprehensive assistant secretarial service to clinicians and clinical teams in conjunction with the Senior Team Secretaries. To deputise for the Personal Medical Secretaries on an ad hoc basis, for annual and sick leave. To assist/deputise for the Personal Medical Secretaries on an ad hoc basis regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to, with appropriate training. Receive phone calls from patients, relatives and GPs. Ensure they are dealt with in a timely manner or passed to the appropriate Secretary as required, maintaining the highest possible customer care at all times. Communicate with other sections within patient access and other departments as required. Type clinics and reports into PAS/CRIS system as requested by the Personal Medical Secretaries. Liaise with hospitals and GP surgeries for information. Photocopying and faxing documents as required To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached. In addition to acting promptly and appropriately to all e-mail correspondence. Track case notes in and out of departments. Ensure loose filing is amalgamated with case notes within the department or health records. Liaise with appropriate staff in making routine appointments or cancellations as directed by the Personal Medical Secretaries. Supports Team Leader to induct and support junior members of the team This is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management. Full job description added as a supporting document.