Total 215 Customer Service job vacancies in Bolton, BL4 0JR

Grade: G scp23 £32,076 to scp27 £35,745
Contract: 12 Month Fixed Term
Role specifics: SW Degree & must hold full driving licence.

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible.

The Role
Bolton is committed to improving outcomes and experiences for its people, aiming for prosperity through service transformation and reform. With a strong foundation in delivering quality public services and person-centred care, Bolton focuses on promoting wellbeing in partnership.
Our 'Return to Social Work' program offers reflective supervision by a qualified social worker, along with a comprehensive training and support package. This will help you refresh your skills and complete the Social Work England registration, preparing you to resume practice.
Training support will vary based on your time away from social work. A 2-5 year gap requires 30 development days, while a 5-10 year gap or overseas qualification requires 60 days.
A Return to Social Work - Social Care Assessor opportunity is available with the Adult Social Care Team, working with adults aged 18+ through end of life, offering varied and multifaceted work.
As a Social Care Assessor some of the tasks you will be completing are:
Detailed assessment of need (Care Act) and effective asset/strength- based support planning, taking into account available resources, universal and voluntary services, identifying and managing risks, completing carers assessments, mental capacity and best interest work and preparing for and participating in decision-making forums and multi-disciplinary meetings.
Tasks must follow legislation, policies, procedures, and best practices. The role also involves covering a busy duty service, handling referrals, and providing advice to the public and professionals.

About You
Are you a qualified Social Worker currently not registered with Social Work England? If you are interested in returning to Social Work, we will support you with training and development opportunities, so you are in a position to submit your registration portfolio to SW England within a 12-month period.

We are looking to recruit an enthusiastic and motivated individual who has a passion for working with adults in Bolton. The ideal candidate will be an individual who can demonstrate understanding of the needs, aspirations and the ability to support adults to enhance their quality of life.

You will have the ability to develop and maintain relationships with service users, carers, team members, and external organisations. You will have the skills to be actively involved in multidisciplinary team working and decision making.

About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification, using the open text box for your answers.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment. An Enhanced DBS with check of relevant barred list is therefore required for this post.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

Documents for DBS
Documents for Right to Work
Our Values & Behaviours
Staff Benefits
Privacy Notice
Job Description & Person Specification
Top Tips

The Bishop Fraser Trust

Trust IT Support Lead

Grade F SCP 17 23 (£28,770 - £32,076)

(Pay Award Pending Effective April 2024)

37hrs Per Week

All Year Round

Permanent Contract

Required ASAP

As a Trust we believe that we exist to help our children, staff and communities experience ‘Life in its Fullness’ (John 10:10).

If this strikes a chord with you, then we would love to hear from you!

Our family of schools currently consists of; one all through school, three secondary schools, one with a sixth form and one primary school. While each school holds its own unique identity, we work together collectively to achieve our mission to provide ‘Life in all its fullness’ through the highest quality education, training and outcomes for all.

If successful, you would be initially based at Bolton St Catherine’s Academy, however, there may be occasions where you are asked to support on a project at another school site, however we can organise travel and the schools are all very close to each other.

Main Duties:

• Ensure reliable IT operations at the primary academy and provide support across the Trust

• Develop and implement tactical plans to address IT needs and improve efficiency
• Enhance IT support for staff and students, ensuring effective issue resolution
• Manage and oversee the career development of the IT Support Technician
• Support and contribute to Trust-wide IT projects, aligning with strategic goals
• Manage the maintenance, repair, and inventory of IT assets
• Promote collaboration with Network Managers and IT staff, and pursue professional development
• Ensure compliance with Academy and Trust IT policies and report concerns as needed

We are seeking an individual who:

• Is a great team player, friendly, and professional
• Has knowledge of operating systems, including windows operating systems, networking, hardware and software commonly used in schools
• Enjoys working as part of a team and being able to communicate effectively with pupils, parents and staff
• Is confident in liaising with a variety of staff at all levels
• Has excellent customer service skills
• Demonstrates personal resilience and role models those personal qualities we wish to instil in our young people
• Has the ability and willingness to work flexibly to meet the demands of the role
• Has excellent interpersonal and communication skills, able to form positive, professional and empathetic relationships with colleagues and students

In return we can offer:

• A supportive induction programme and have access to high quality CPD.
• Consistent support from a dedicated CEO, Trustees, central trust team and Head Teachers
• A paid premium to a Healthcare Cash Plan to claim back contributions towards dental, optical and other medical costs
• 24/7 access to an Employee Assistance Programme
• Fantastic facilities

Application information:

For more information, or for an informal chat about the role please contact the Don Jones, Chief Information and Security Compliance Officer (CISCO) please get in touch by emailing djones@thebishopfrasertrust.co.uk.

To apply please complete the application form, ensuring that you show how you meet items on the person specification and explaining why you are applying for this post. Please also include in your application why you want to work in our Trust, why you are the best candidate for this post and what you would contribute to our Trust and schools, with examples from your recent work if possible.

Please submit your completed application and covering letter to: recruitment@thebishopfrasertrust.co.uk - please do not send CV’s as they will not be considered.

Please submit your application form as early as possible, as the vacancy may close early if sufficient suitable candidates apply.

The Bishop Fraser Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to child protection screening including an enhanced disclosure from the Disclosure and Barring Service and also past employment checks. We are an equal opportunities employer. References will be sought prior to interview.

Closing date: Friday 18th October 2024 @ 9.00am

Interviews: TBC

Application Form
Trust Recruitment Pack
Job Description and Person Specification

Teaching Assistant Level 2 with SEN support

Required As soon as possible.

29.5 hours per week
Actual Salary Teaching Assistant Level 2 - £15,754.05 per annum + SEN Allowance

The governors of Bolton Parish Church C of E Primary School wish to appoint an enthusiastic, highly motivated, resilient, and caring individual to work in a dedicated area and the classroom supporting children with SEND needs, as a special needs assistant. You will be supporting them to participate in planned learning activities and to support their physical, intellectual, emotional and social development.

The ideal candidate for the role will be TA Level 2 qualified or equivalent with experience of supporting pupils who have SEND needs which may be cognition and learning difficulties, social communication difficulties or SEMH needs or must be able and willing to engage in further training in this area.

The post holder must be able to communicate effectively both orally and in writing and be able to work independently and as part of a team. Having the ability to take direction from the Class Teacher to ensure all tasks and learning is undertaken within and outside of the classroom will be essential to being successful in this role.

We are looking for a person who:

• has recent experience of working within a school environment
• has a passion for working with young children and be kind, caring and flexible
• is an outstanding practitioner with very high expectations of what can be achieved
• is able to work as part of a dedicated and enthusiastic team
• is able to form successful relationships with parents

• supports individuals to complete set tasks within the classroom
• promotes learning within the school environment and a flexible approach to work
• can lead small groups under direction of the teacher and work under own initiative
• implements Behaviour strategies
• can work in partnership with teachers and other professionals to provide a positive environment for learning
• candidates will be required to hold an enhanced DBS disclosure.

The successful applicant will need to be a team player who has the ability to maintain our high standard of provision and have a firm belief in the potential of all children. In return we can offer:

Enthusiastic and friendly children who are willing and eager to learn;
A commitment to professional and personal development;
Supportive governors, parents and community;
The opportunity to work with a happy, committed and hardworking team.

Application forms and further details are available from this website or by emailing office@bolton-parish.bolton.sch.uk

The closing date for applications is 12pm on Friday 18th October 2024

Interviews: Week beginning 21st October 2024

This post is subject to an enhanced disclosure from the Disclosure and Barring Service (DBS). This school is committed to safer recruitment practice and pre-employment checks will be undertaken before any appointment is confirmed. The school is also committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Person Specification
Job Description
Application Form

Captains

BL1 5RU

Tel: 01204 332777

Website: https://www.church-road.bolton.sch.uk

Email: office@church-road.bolton.sch.uk

Headteacher: Mrs D Docherty

Teaching Assistant Level 2 (SEN Support)

Required from: ASAP

Status: Permanent

Hours: 32.5 hours a week, term time only + 5 days

MondayFriday 8.30am 3.45pm (45 minute lunch)

Salary: Grade D (SCP 6 11) plus SEN allowance

Actual Salary: £17,971 £19,540 plus SEN allowance

The Governing Body of Church Road Primary School wish to appoint an enthusiastic and motivated Level 2 Teaching Assistant to support children with Special Educational Needs.

We are looking for someone with experience in supporting pupils who have cognition and learning difficulties, social, emotional, mental health difficulties, sensory difficulties, speech, language and communication needs, or willingness to engage in further training in this area within 6 months of appointment.

The successful candidate will be expected to deliver any interventions / programmes recommended by professionals.

Applications should be returned to the school by noon 18th October 2024.

Interviews to be held on 24th October 2024.

The school is committed to safer recruitment practice and pre-employment checks will be undertaken before any appointment is confirmed. This post is subject to an enhanced disclosure from the Disclosure and Barring Service (DBS).

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Application Form
Job Description and Person Specification

Join Cera as a Care Assistant in Bolton. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inBolton, Radcliffe and surrounding areas.

We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Enhanced bank holiday rate of£18.00 (£24 Christmas and New Year)

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

Join Our Team as a Female Support Worker in Bolton!

Salary: £12 per hour and excellent benefits

Location: Bolton, Greater Manchester

Contract: Permanent

Hours: Full-Time & Part-time (Shift work, including long days, waking nights, sleep-ins, weekends, and Bank Holidays)

*Driver licence essential*

Are you looking for a rewarding career in social care with job security and a regular monthly salary? Whether you're an experienced professional seeking a new challenge or someone who's always wanted to make a positive impact, we have an exciting opportunity for you!

About the Role: As a Female Support Worker, you will be an integral part of our inclusive team, dedicated to supporting adults with learning disabilities. Your role will involve empowering individuals to achieve their personal goals and ambitions, ensuring that the support you provide is as unique as the people you assist.

This role is varied and dynamic, ranging from helping individuals develop new skills, providing personal and emotional support, assisting with home management, leisure activities, employment, and travel. You'll be making a real difference in people's lives, both in their homes and out in the community.

Why Join Us? We take pride in our work, our team, and the comprehensive training we offer. Thera East Midlands is led by individuals with learning disabilities, reflecting our commitment to a person-centred approach where everyone is empowered to live the life they choose.

Who We’re Looking For: - Female Support Worker, Bolton, Greater Manchester

• No Experience Required: Full, Skills for Care endorsed training provided.
• Compassionate and Caring: You have a genuine desire to support others.
• Confident and Resilient: Able to handle challenges with a positive attitude.
• Excellent Communicator: Strong interpersonal skills, both written and verbal.
• Motivated Self-Starter: Driven to learn and creatively solve problems.
• Team Player: Eager to embrace our values, vision, and have fun along the way!

What We Offer: -Female Support Worker, Bolton, Greater Manchester

• Annualised Hours: Guaranteed monthly salary with opportunities for overtime.
• Flexible Working: Support for a healthy work-life balance.
• Quick Start: Immediate interviews and start dates (subject to checks).
• Generous Leave: 28 days of annual leave, including bank holidays (pro rata).
• Support and Development: Access to an employee support line, free accredited training, and career progression opportunities.
• Additional Benefits: Contributory pension scheme, free Enhanced DBS check, refer-a-friend bonus up to £300, Cycle to Work Scheme, well-being initiatives, and access to thousands of retail discounts, including a discounted Health Cash Plan.
• Employee Voice: An Employee Council to represent your views on work matters.

Ready to Make a Difference? If you’re passionate about making a difference in people's lives, consider joining our team. Apply today and start your journey with us!

Please note: We reserve the right to close this advert early if we find the right candidate. We are an equal opportunities employer.

This role is exempt from the Rehabilitation of Offenders Act 1974. You must declare any convictions or cautions, including those considered spent. An Enhanced DBS check will be required if you're offered the position.

Service Care Solutions is currently working on behalf of a well-focused local authority, based in Great Manchester, which is in need of an experienced Adult Social Care Lawyer to join their team.

This role pays a competitive rate of £50-55 an hour umbrella.

Key Responsibilities:

• Provide legal advice on complex issues related to Adult Social Care
• Able to Draft legal documents and contracts
• Provide expert advice and guidance as appropriate for own area of expertise.
• Court of Protection Work including: COPDOL11s,Section 16 applications, S.21A Challenges and S.117 responsibilities

About you:

• Qualified Solicitor, Legal Executive or Barrister with a minimum of 3 years of PQE in Adult Social Care law.
• Strong communication and interpersonal skills.
• Has worked in the Adult Social Care legal team with an local authority

Benefits:

• Fully Remote
• Weekly Pay
• Flexible Hours

If this Adult Social care Lawyer role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

This is an exciting opportunity for a motivated and enthusiastic, experienced physiotherapist to join the Palliative Care Therapy Team in Bolton. You will be part of a team consisting of occupational therapists, physiotherapists and a technical instructor. Therapy input is provided to people with malignant or non-malignant conditions who have a limited life expectancy.



The job will involve providing Palliative Physiotherapy to Bolton residents in their home and/or when they attend Bolton Hospice as an out-patient, in-patient or attend well being services.


Consideration of 5-6 development post dependant on experience.

Previous Applicants need not apply.

You will work closely alongside the widerpalliativecare team with a patient centred focus to ensure that thepalliativerehab needs of the Bolton population are met.

Duties will involve:

To work as an autonomous practitioner within the palliative care service supported by highly specialist therapists

To perform therapeutic assessment of patients with palliative and end of life care with diverse presentations and complex physical and psychological conditions, to provide a diagnosis and develop and deliver individualised treatment programmes.

To provide specialist knowledge, skills and advice to clients, and be a source of expertise for therapy staff, other members of the MDT and other agencies

To supervise, educate and assess students and junior staff performance

To participate in service development activities as need identified.

To contribute to service research and audit activities.






Bolton NHS Foundation Trust provide services across the north west side of the Greater Manchester area ranging from hospital services in Bolton to community services across Bolton, Salford, Ashton, Leigh and Wigan. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 5,700 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.

In return for your commitment, Bolton NHS Foundation Trust can offer you a fantastic place to work, within a high-performing, very stable Trust, alongside amazing colleagues across multi-disciplinary teams with one goal ‘to provide the best care for our patients’. This isn’t an idle boast as we can demonstrate from our last two CQC inspections (rated ‘Good’ both times), annual reports and our excellent clinical and financial performance. Our most recent Staff Survey results show us that our staff agree that Bolton is an amazing place to work. You will be joining a high performing integrated care Trust.

For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.


This advert closes on Thursday 17 Oct 2024

Proud member of the Disability Confident employer scheme

To meet and greet the public who attend for healthcare appointments. Using the patient administration system to arrive and depart patients. To book follow up appointments for patients and answer general questions and sign post patients who need help. Other administrative functions as needed.
• To receive and action incoming referrals for appointment before and after triage


• To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.


• To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.


• Maintain appointments systems, ensuring accuracy of detail and patient information.


• Ensure patients receive timely and accurate information in relation to their appointment needs.


• To observe personal duty of care in relation to equipment and resources used within the service.


• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.


• Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.




• Responsibility for liaison with Health Records to ensure notes are available for clinics.


• To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.


• To maintain and utilise LE2.2 and EPR to support the service and your role.


• To be first point of contact for patients, families and visitors to the children’s reception.



We provide a range of health and wellbeing services to the people of Bolton, delivering care at Royal Bolton Hospital, in a range of community venues and in people’s own homes.

We are one of the North West’s busiest acute NHS foundation trusts, serving people across Bolton and other parts of Greater Manchester and are classed as amongst the best in the region for several of our services.

Our organisation received a ‘Good’ overall rating from the CQC in April 2019, with some key areas of outstanding practice.

The Royal Bolton Hospital is a major hub in Greater Manchester for women’s and children’s services and is the second busiest ambulance-receiving site in Greater Manchester.
We aim to:
• Provide every person the best treatment, in the best place, every time
• Be a great place to work
• Spend our money wisely
• Make our hospital and our buildings fit for the future
• Join up services to improve the health of the people of Bolton
• Develop partnerships across Greater Manchester to improve services
• To receive and action incoming referrals for appointment before and after triage


• To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.


• To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.


• Maintain appointments systems, ensuring accuracy of detail and patient information.


• Ensure patients receive timely and accurate information in relation to their appointment needs.


• To observe personal duty of care in relation to equipment and resources used within the service.


• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.


• Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.




• Responsibility for liaison with Health Records to ensure notes are available for clinics.


• To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.


• To maintain and utilise LE2.2 and EPR to support the service and your role.


• To be first point of contact for patients, families and visitors to the children’s reception.




This advert closes on Thursday 17 Oct 2024

Proud member of the Disability Confident employer scheme

The Mental Health Liaison Service is an ageless service, working with patients of all ages. The post holder will be expected to have some experience working with a wide variety of patient demographics, including children and older adults.

The post holder will be required to work 37.5 hours a week including shifts, weekends, bank holidays, and nights. This service operates over 7 days a week 24 hours per dayand so there will be times when the post holder will need to frequently work out of hours to operate the service and meet patient needs.



The post holder will be a member of the Mental Health Liaison Service in GMMH – Bolton Urgent Care Services and will provide support and assistance to the professionally qualified staff in the department. The post holder will support patients placed in the urgent care centre, this is a waiting area for patient to wait for a mental health assessment to be completed by the Liaison Practitioners.

Responsibilities will include direct nursing care, cleaning of the waiting area, and delegated duties from the shift coordinator.



Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Please see attached job description and person specification

Staff benefits
• Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

Time plus 60%


• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)


This advert closes on Monday 14 Oct 2024

Experience working in a busy Adult Social Care Team completing the following:

Court of Protection Work including:

COPDOL11s

Section 16 applications

S.21A Challenges

Also advice on:

Ordinary Residence queries

Funding Queries – CHC and general finance

Deferred Payment Agreements

S.117 responsibilities

Adult Social Care Responsibilities under the Care Act 2014

Immigration and No Recourse to Public Funds Advice

ASC Policy drafting and reviewing

Inquest Work

Any further duties as required by the Line Manager in accordance with the business needs of the Team.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Provision of secretarial duties and administrative support to ensure the efficient and smooth running of the Gynaecology Service. Typing of day-to-day correspondence on behalf of the Consultant/s and/or practitioner/s working in the department, ensuring that the departmental clinical correspondence targets are adhered to. Acting independently to prioritise work load. Exercise independent judgement and initiative when resolving problems. To ensure the timely production of an accurate clinical record of each patient episode using relevant IT systems and databases, including case note tracking and logging 18 week outcomes onto LE2.2 Minimising queries by ensuring letters are completed for each patient episode in a timely manner. Receive urgent dictation from Clinicians, where necessary via the Digital Dictation systems in use, and prepare the requested correspondence and, if applicable, email the information via the secure email systems.

To perform a range of administrative and reception tasks in order to support the practice's seamless operation and deliver quality receptionist service to patients, physicians, nurses, and other team members. Reception Duties: Greeting and receiving patients, caregivers, and visitors. Handle incoming inquiries. Effectively inform and assist patients with the registration process. Use the practice computer system to process patient appointment requests for today and future appointments. Keep the reception and waiting areas tidy. Tasks: Maintain awareness of the rota for dealing with tasks on a daily basis. Manage any requests from the doctors via the electronic EMIS task list. Prescriptions: Process repeat prescription requests in line with practice guidelines. To ensure that patients' medication-related questions are directed to the Surgery Pharmacist or the appropriate GP. Scanning and Read coding duties: Scan patient-related documents onto medical records. Other Tasks: Attend and participate in training sessions, in house, external and online as required. Complete duties listed on the morning and evening rotas. Assist in providing holiday/sickness cover for absent receptionists, subject to availability. General Housekeeping Maintaining medical records to a high standard Attend and comply with Health & Safety training and regulations Adhere to practice policies in relation to Information Governance This list of duties is a summary and duties may be revised as changes in working practice are introduced or the needs of the Practice change. Staff are required to undertake appropriate training as requested. We work in a smoke free environment. Desirable Experience Experience working with primary care or a health setting, or in a customer service environment or in an office administrative environment. Working as part of a team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Advert

The role:

We are seeking a detail-oriented and proactive IT Service Administrator to join our team. The ideal candidate will be responsible
for managing IT assets, processing orders and ensuring the smooth administration of IT services. This role requires excellent
organizational skills, the ability to handle multiple tasks efficiently and an attention to detail.

Key Responsibilities:

Raising Purchase Orders (POs):

* Generate and manage purchase orders for IT equipment and services.
* Ensure timely approval and processing of POs.




Order Kit:

* Coordinate the procurement of IT hardware and software.
* Ensure timely delivery and distribution of ordered items.




Stock Control:

* Maintain accurate records of IT inventory.
* Monitor stock levels and reorder supplies as needed.




Checking Invoices and Approving:

* Review and verify IT-related invoices.
* Approve invoices for payment in accordance with company policies.




Asset Management:

* Tag and record IT assets.
* Manage the recovery of devices from leavers.
* Distribute starter kits and associated peripherals to new employees.




New Starter and Leaver Requests Management:

* Confirm receipt of IT requests for new starters and leavers.
* Coordinate the setup of IT equipment for new employees.
* Audit leavers to ensure request have been received.




Software / Licence Renewal Tracking:

* Monitor and track software licenses and renewals.
* Ensure compliance with licensing agreements.




Mobile Phone Contract Management:

* Manage mobile phone contracts and plans.
* Order new mobiles are required
* Ensure timely renewals and upgrades.




Quality Assurance of Service Desk Tickets:

* Monitor IT service tickets and ensure appropriate escalation where necessary
* Follow up on resolved tickets with user to ensure it was satisfactorily resolved.




Build Laptops following our documented automated AutoPilot process with full training given:

* Configure and build laptops for new and existing employees.
* Ensure all requested software and settings are installed.




Management of Team email:

* Manage and process IT-related team emails.
* Respond to queries and escalate issues as needed.




What were looking for:

* Proven experience in IT service / office administration or a similar role.
* Strong organizational and multitasking skills.
* Excellent communication and interpersonal skills.
* Proficiency in IT asset management (or similar) and procurement processes.
* Familiarity with supplier management
* Ability to work independently and as part of a team.




Benefits:

* Competitive salary
* Life Assurance
* Health cash plan which includes Wellness & EAP
* Group Pension
* Referral incentive
* Professional development & study support
* Exclusive staff discounts