Total 66 Customer Service job vacancies in Bury, Greater Manchester, BL9 0SW

Listed below are the details and the purpose of the job, and what tasks are involved. It is important and advisable to refer to this when submitting your application for the post.

About me and the role

I live in my own home and need support with personal care, activities, preparing meals and housekeeping.

I am looking for a trusted companion to support me to improve my confidence, independence, communication, and general wellbeing while keeping me safe and helping me to enjoy life.

I like visiting country parks and cafes, puzzles, and movies, and see my family regularly.

We are looking for a positive, supportive, and proactive individual with experience of caring for people with additional needs.

The successful candidate will be employed by my sister as my budget holder and care manager and will become part of a small support team. Full training will be given through shadowing existing team members.

Tasks and duties

Food and drink

Preparation of meals / snacks
Working with the client to prepare his own drinks and meals where possible
Managing personal hygiene

Maintain personal care routines including support with washing, changing clothes, shaving and brushing teeth
Support with personal healthcare appointments as needed
Interests and community access

Support to explore different interests both inside and outside the home.
Support to access the local community to enjoy preferred activities
Maintaining the home

Support to ensure the clients home and garden is kept clean and tidy.
Encourage the client to engage in simple household activities to build confidence in this area
General

Develop and maintain routines that the client is comfortable with including day, and night routines.
Follow the client care plan and direction from the team leader.
Gently encourage communication through relationship building
Person specification

Listed below are the skills, competencies and qualities that are essential and desirable for the post.

Essential

Kind, empathetic, and supportive nature
Trustworthy and reliable
Ability to work without supervision
Previous experience in a similar role
Able to communicate effectively in English
Able to work around smoking (outside only)
Desirable

Experience with autism
Days and times of work

The client needs 24-hour support and 9.5 hours of 2:1 care and is supported by a small team to promote relationship building.

Long Day shift: 07:00hrs – 20:15hrs

Short Day shift: 08:00hrs – 17:00hrs

Night Shift: 20:00hrs – 07:15hrs

(Some flexibility around hours possible if needed)

Shifts are agreed with the team leader and generally will rotate depending on team needs / preferences. There is likely to be opportunity to occasionally work more hours if desired. We are looking for a team member who is willing to cover some night shifts.

Terms and conditions

The Annual holiday entitlement will be equivalent to the work which would normally be done during 5.6 consecutive weeks.
The post is subject to the following

A satisfactory enhanced Disclosure & Barring Service (DBS) check, the cost of which will be covered by the employer.
Satisfactory references from two referees are preferrable but not essential.
Completion of a satisfactory probationary period of 6 months.
How to apply

If you wish to apply for this position, please send your CV and a covering letter to SIL.

Or you can complete an online application here: https://www.suffolkindependentliving.org.uk/application-form-1

Please ensure you use the reference 4998

Telephone: 01473 603876

Post - Address:

Suffolk Independent Living, IP City Centre, Unit 21, 1 Bath Street,

Ipswich, Suffolk, IP2 8SD.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hours per week
Working Pattern: Working Monday to Sunday on a rota basis between 7am and 10.30pm, with alternative weekends
Location: Rochdale, Keswick Gardens, Greater Manchester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Swindon Young Parents has two sites providing services for young parents aged 16-25 and the Booker House provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

We are currently hiring for a Learning & Behaviour Support Assistant to begin at a dynamic school in Bolton, Greater Manchester. This is a temporary role with the view to becoming permanent, beginning as soon as possible.

The successful candidate will assist the Year Progress Leads in ensuring that all students maximise their progress and attainment by supporting them to remove any barriers to learning. They need to be role models in terms of conduct, dress and professionalism and in the way that colleagues and students are treated. The postholder is expected to support the academy’s ethos at all times. They will liaise closely with the staff across the academy to ensure that the students pastoral needs are fully met.

Purpose of the Job:

Support the Teachers and Year Progress Leads in overseeing the academic, pastoral and welfare of all students.
Support positive behaviour through a range of interventions, rewards and consequences, using careful analysis of data to identify students in need.
Support the welfare of the students; follow up incidents, maintain accurate and detailed records, meet with parents as required, liaise with appropriate support staff, liaise with outside agencies as appropriate.
Support the organisation of any whole year group trips or other activities, such as alternative curriculum days, charity events, options process, enrichment and programmes of revision, as appropriate to the year group.
Respond to parental enquiries as appropriate through telephone calls, emails and meetings, and keep accurate records of all communication with parents.
Support the monitoring of attendance of all students and work with tutors, the Attendance Officer and Year Progress Leads to maintain excellent attendance across the year group, putting interventions in place as appropriate.
Ensure that all students are properly safeguarded at all times
Contribute to the personal development of all students.
Encourage and motivate students’ involvement in critical events (e.g. induction, work experience, interviews, career guidance, etc).
Offering support to students with welfare problems, through discussion, practical resolutions and where necessary signpost to support
Contribute to the mentoring of under-performing students.
Support the aims, values, mission and ethos of the academy and participate in a team approach to all aspects of school life
Attend and contribute to staff meetings and INSET days as required, and identify areas of personal practice and experience to develop.
Safeguarding

Ensure personal understanding of the duties and responsibilities in relation to child protection and the safeguarding of children and young people. This includes understanding of the academy Child Protection Policy, Safeguarding policy and Code of Conduct.
Ensure all issues relating to pupils are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure a personal and up to date understanding of safeguarding requirements
Health, Safety & Security

Ensure a personal awareness of and compliance with, policies and procedures related to health, safety, and security, confidentiality, and data protection
Ensure concerns are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure personal and up to date understanding of relevant policies and practices
Equity, Diversity & Inclusivity

Contribute to the development of a workplace culture that promotes equity, diversity and inclusivity
Other Duties

The post holder may be expected to carry out duties other than those given in the job description where the level of responsibility is similar and he/she has appropriate qualifications or receives appropriate training to carry out these duties
To embody the academy’s values both on and off site.
As a new academy, job roles will evolve as the school grows and develops. The above list is not exhaustive and may be subject to amendment in due course in discussion with the relevant employee.
MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2023. In order to meet this responsibility, we follow a rigorous selection process.

MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

We are seeking a dedicated and experienced Behaviour Support Worker to join our team on a temporary to permanent basis for the right person. The ideal candidate will have a strong background in supporting individuals with Social, Emotional, and Mental Health (SEMH) needs. The role involves implementing behaviour management strategies and fostering a supportive environment to promote positive behaviour and emotional well-being.

Key Responsibilities: - Provide direct support to individuals with SEMH needs. - Implement behaviour management strategies to address challenging behaviours. - Utilize Team Teach techniques to ensure a safe and supportive environment. - Collaborate with staff and stakeholders to develop and implement individual behaviour plans. - Maintain accurate records of interventions and progress. - Support individuals in developing coping mechanisms and social skills.

Qualifications and Skills: - Proven experience working with SEMH needs. - Certification in Team Teach. - Valid DBS check. - Strong behaviour management skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively as part of a team.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and qualifications to david.palmer@matrecruitment.com.

Bury College Education Trust are seeking to appoint a positive and energetic Special Support Assistant to work at Park View Primary School. This will be a temporary position until 31st August 2025, as this role is subjected to and directly linked to the funding stream for SEND.
Do you have the drive, passion, and commitment to deliver outstanding support to help young people. If so, joining the Bury College Education Trust support team might just be the best career move you ever make. This is your opportunity to join a dedicated team of support staff who are committed to providing the best possible education for our pupils.
Who we’re looking for -
We’re looking for a dedicated individual to provide tailored support to our pupils. You will be committed to making a positive difference to young people’s lives and in supporting and developing their learning. Your intervention will help enable an outstanding learning environment for our young people, providing the support they need to succeed.
The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to effectively support learning and teaching, and to develop relationships across our school and the BCET community.
You will have:
NVQ Level 2 Teaching Assistant or equivalent.
Working with children in a school setting.
Experience of working with children with SEND.
The ability to maintain positive relationships with pupils and other adults.
The ability to work with pupils on a one to one, small groups and whole class.

Application Process
To apply for this vacancy please complete the job application and return to Mrs Emma Udall, Headteacher at Parkview@bc-et.co.uk. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Our Commitment
We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.

Post details;
Grade 6 – Actual Salary £16,718 (Term time only 30 hours pw)
This will be a temporary position until 31st August 2025, as this role is subjected to and directly linked to the funding stream for SEND.
Bury College Education Trust is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.
The successful applicants will be required to complete an enhanced DBS check a satisfactory medical report arranged by school and satisfactory references.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide care and support to a Service User with C2 spinal cord injury with a Tracheostomy and fully dependent on ventilation to breathe. The service user has full capacity and care will be provided in the Service user's own home.

We are recruiting for individuals with Excellent interpersonal skills, resiliency, and an eagerness to make a real difference in someone's life are all key to being successful in this role.

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

In return you would become an essential part of his life and make an impact promoting their independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

• Experience in care: Essential
• Driver: Essential - Able to drive a mobility van
• Job Title: Health Care Assistant
• Hourly Rate: £12.00 up to £18.50 (following probation and compliance period increase rate once clinical sign-off up [ tp £18.50ph)
• Starting pay Days shifts Monday to Friday £12ph weekdays & £15.50 weekends
• Starting pay Night shifts Monday to Friday £14ph weekdays & £16.50 weekends
• Package Location: Ripponden
• Shifts Available: 07:00 - 19:00 Days or 19:00 - 07:00 nights

Investing in our people is of the utmost importance to us. Harnessing potential, we want to improve your job satisfaction and endeavour to support your career aspirations with our training and development programme.

Main Responsibilities of a Health Care Assistant

• Support a client with a spinal injury, tracheostomy and ventilator
• Flexible in working both days and nights over a 4 weekly Rota period
• Moving and Handling
• Personal Care
• Prepping and cooking meals
• Supporting and maintaining all clinical needs
• Must be a driver
• Nonsmoking/vaping
• Enabling an active lifestyle
• Bowel management/care
• Physical jobs included, such as gardening, digging and long walk

Sugarman Health and Wellbeing Benefits:

• Full training support from our nursing team to up skill you in managing clinical needs
• Weekly pay and automatically enrolled into pension scheme
• Monthly Rota
• Opportunity to go on holiday abroad and go away in the UK
• Career progression with full support from management
• QCF training course offered with this role

Experience/Skills Required for this Health Care Assistant role:

• Minimum 1 years' experience in care
• Willingness to undertake training
• Effective communication skills (Fluent in English Language)
• Ability to handle clinical care in the community
• Attention to detail
• Positive attitude

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

We are looking for an enthusiastic, motivated person to join our team. You will be working alongside our experienced qualified staff which consists of the Falls and Fracture Liaison Service Team Lead, a Physiotherapist, a therapy support worker and a Nurse. We also have a Clerical Officer on the team.

As a Therapy Assistant, you will be required to assist our multidisciplinary team in the delivery of treatment of patients, working in their own homes or in residential settings. You will be working without direct supervision undertaking tasks delegated by qualified staff and will be expected to take an active role in co-ordinating, delivering and evaluating individual patient care. Support will be given by our experienced qualified staff.

An ability to travel to different geographical locations across the Trust footprint in line with service needs is essential, and a full UK driving licence and access to own vehicle would be desirable for this community role.

Please note this is NOT a healthcare assistant/support worker role. This is a therapy based role in the community. Therefore, priority will be given to candidates with previous knowledge and experience in a similar role.

To implement treatment programmes to patients in the community who have been assessed initially by qualified staff in the Falls and Fracture Liaison Service.

To take responsibility for an active caseload under the direction of the qualified therapy staff. This will include the treatment of patients in their own homes, clinics, residential and nursing care settings, working as a lone worker.

Our community services in Bury are a mix of professionals from health, social and voluntary sectors, bringing together the benefits of a joined up approach to health and social care.

The Bury Falls and Fracture Liaison Service are based in the community at Radcliffe Primary Care Centre. We are a small team, providing advice and treatment over the phone or face to face to Bury residents who have fallen or at risk of falls, and provide information and advice on bone health and healthy ageing.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk/


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

The RoleWe are looking senior Learning Support Assistants to join our Special Educational Needs and Disabilities (SEND) team. Our department delivers a range of courses that support learners with SEND to develop skills including independent living skills, communication, personal development, employability, vocational and enterprise. A commitment to working with young people and adults with additional support needs underpins all aspects of our work.You will support learners in and out of class to develop their communication, independence, employability, and life skills. There is also a requirement to support with challenging behaviour, personal care, and mobility where appropriate. Skills and interest in one of the following vocational areas would be beneficial but not essential:Equality, Diversity and InclusionThe College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes. Safeguarding of Children and Vulnerable AdultsThe College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. All posts in the College are subject to a List 99 check and Disclosure and Barring Service check at Enhanced Level. Recruitment ProcessThe email account you use to apply will be used for recruitment communication. Please ensure that you use an email account that you regularly monitor. We reserve the right to close the vacancy early, should we receive sufficient applications.

We have an exciting opportunity available here at Barking and Dagenham College for Lead Learning Support Practitioner-Horizons (Lead LSP) to join our team.
You will join us on a full-time, permanent basis, and in return we will offer a competitive salary of £27,590 - £29,761 pa including London Weighting.
The Lead LSP-Horizons role:
To work closely with LSP Coordinators in ensuring efficient day to day deployment of Learning Support Practitioners, providing LSP cover where required, delivering dyslexia support for students and undertaking EHCP Annual Reviews.
Key Responsibilities of our Lead LSP-Horizons:
Support Learning Support Practitioners across a specific curriculum areas.
Collaborate with teaching staff to ensure they met the needs of learners.
Provide targeted support to students with SEND, ensuring tailored interventions and progress monitoring.
Lead EHCP annual reviews
Oversee the progress reports and support plans.
Develop and deliver staff training to enhance support strategies within the classroom
Liaise with parents, carers, and external agencies to ensure comprehensive support for students.
Our ideal Lead LSP-Horizons should have the following qualifications, skills and experience:
Experience and understanding of the issues related to Additional Learning Support
Ability to recognize additional needs indicators in students and to act promptly upon them
Comprehensive knowledge of specialist support and how to maximise the impact of it to improve student retention and attainment
Level 2 or 3 qualification in a relevant subject area
Level 2 English or Maths (or equivalent)
SpLD qualification desirable
If you are passionate about success and can do the above, then we want to hear from you!
You will need to submit a covering letter within your application demonstrating how your personality, skills and experience meet our values for this role.
PLEASE NOTE;
All applications forms must be fully completed, showing full education and employment details. An incomplete application will not be considered for shortlisting.
We have the right to interview candidates before the application deadline.
This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020
Barking & Dagenham College are committed to Safeguarding and promoting the welfare of children and young people

Post Title: Temporary Pastoral Support Administrator (Maternity Cover)

School: The Elton High School

Start Date: 1 January 2025 31 December 2025
(End Date is Approximate Depending on Maternity Return Date)

Salary: Grade 7, Points 7 to 11, currently £25,584 - £27,269 FTE (actual pro-rata salary £22,570 - £24,056)

Hours: 37 hours per week, term time only + 5 days during periods of school
closure

The Elton High School are looking to appoint a temporary maternity leave cover for the post of Pastoral Support Administrator.

The role will involve providing efficient and effective administrative support and pastoral care as an integral member of the pastoral support team. The post holder will be responsible for administration relating to suspensions, detentions, rewards and school trips, in addition to attending professional meetings to take minutes. The role would be ideally suited to someone wanting to develop/further a career in office administration.

The Elton High School is a significantly oversubscribed School where the students are a real strength; visitors regularly comment on the calm and purposeful working atmosphere throughout the school and the school has a history of high achievement amongst the students.

The school has excellent transport links with the M60, M61, M62 and M66 Motorways crisscrossing the area plus the Metrolink Light Rapid Transit system with a fast and frequent service from Bury centre through Manchester city centre to East Didsbury.

This School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Appointment is subject to a satisfactory enhanced disclosure from the DBS.

Further details, job description, and application form are available on the school’s website. Applications to be returned to Joanna Filkins, School Business Manager, by 10.00am on Monday 2nd December 2024.

Privacy Notice
Job Description
Person Specification
Application Form

Calculate your take home pay

Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Plan your public transport journey. Navigate Greater Manchester and beyond with Transport for Greater Manchester’s journey planner and additional travel resources. Plan a journey | Bee Network | Powered by TfGM

MAJOR DUTIES:

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations.

Work Schedule: Monday-Friday; 8:00am-4:30pm
Compressed/Flexible: Negotiable
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative GS-0996-13; 02101A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Starting at $88,520 Per Year (GS 13)

As a Continuing Healthcare Independent Review the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Continuing Healthcare Team to deliver NHS Englands statutory function to facilitate Independent Reviews of CHC eligibility. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Receptionist - Days & Nights

Contract Type - Permanent
Flexible hours per week

Employment Type - Flexible

Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Demonstrable desire to pursue a hospitality career

* Able to work effectively as part of a team

* Previous experience in a fast paced service environment

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.