Total 174 Customer Service job vacancies in Cheltenham, GL51 8NR

Role overview

Do you have experience supporting vulnerable people and those with complex needs?




Happy to travel to various homes across Gloucestershire, mostly Cheltenham and Gloucester?




Want to have an earning potential of up to £30,000 a year?




We may have just the role for you...




Come and join a Charity focused on people rather than profit.




We are looking for a Experienced Support Worker (Internally known as a Support Co-Ordinator) who shares our purpose, to join our
expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across
Gloucestershire.




We have properties in predominately Cheltenham and Gloucester and we need people who are flexible to work from any of these
locations.




We are looking for someone to work Full-time (37.5 hours per week) or Part-time on a rota basis (minimum 15 hours per week). We
need people who are flexible to work varying shifts including mornings, evenings and alternate weekends.



We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is
to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills,
empowering them to advance their aspirations with greater confidence and capability.




Why should you consider this opportunity?




* Work within a fun, established and very supportive team.
* Management support from a very well established and tight knit senior management team with decades of experience.
* Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.




You'll Re-enforce, positive support being delivered and establish the same standards in new placements.




Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills.




Safeguard them from any potential danger, harm, or abuse.

Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers.

Have a Resilient nature, with the ability to keep a positive mindset even when times get tough.

While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young
lives are truly extraordinary.

To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm
and caring demeanour.


About Us




Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to
addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about
the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over
the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South
Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.




Why join us?




* 25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^
* Enhanced pension (5% employer contribution)
* Enhanced sick pay (up to 30 days full pay and 30 days half pay)
* Life Assurance cover (3 times your annual salary in the event of your death)
* Free subscription to Benenden healthcare cashback plan or Perkbox discounts
* Investors in People Gold accredited employer, committed to making the workplace better for you.
* Comprehensive induction and ongoing training and development.
* Option to join various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
* In-house Workplace Welfare Manager for support when needed.
* We make an Impact, check our latest report https://impact.ccp.org.uk/ [https://impact.ccp.org.uk/]




(Benefits are for contracted staff only not bank workers)




Are Your Values Aligned with Ours?




We look for staff who embody our SPIRIT values:




Show gratitude and appreciation of others.

Demonstrate personal and professional Pride.

Integrity is everything.

Reflect and learn.

Continuous Improvement.

Take your best self wherever you go.




How to Apply




If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP.




Application Information:




Position: Experienced Support Worker (Internally known as Support Co-ordinator) (Job ID 905)

Hours: Full-time is 37.5 hours a week. Part-time also available. Shifts are on a rota basis including some weekends and Sleep
shifts.

Contract: Permanent

Location: Various locations across Gloucestershire, mostly Cheltenham and Gloucester.

Pay: £24,725 per year BAND C. Part-time salary will be pro rata plus an additional £8,320 per year if completing two sleep in
shifts a week (£80 Sleep per sleep shift). Bank is £12.50 per hour, plus holiday pay accrual

Closing Date: 11:59pm 17th November 2024 - CCP reserves the right to close the job advert early if needed.







CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working
toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to
satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.

Please review the attached job attachments for further insights.




^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be
compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.

^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to
the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering
business use.




INDHP

You will be working at one of our supported living services in Cheltenham GL51or GL52. We offer 24 hour support to people with LD (learning disabilities) and Autism.The level of care required will vary across our services. Some of the people we support have a profound and multiple learning disability and complex health needs others need assistance with daily activities, personal care, medicationand mobility as well as daily living tasks. We endeavour to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centred way which includes various activities, shopping, managing own budgets and cooking. We tailor our services to enable people to be as independent as possible. Shift Patterns This is a 24 hour service, therefore flexibility is essential. You will be working a range of shifts from 7:30 am to 2:30pm and 2:00 pm to 9:30pm, floating shifts during the dayandsome weekends. Please note that working hours may vary. Average potential earnings are £22,766based on 37 hours. *Potential average earnings are a culmination of colleagues working additional shifts and where applicable sleep ins** ** sleep ins are not required in all services ***not all colleagues will work overtime and therefore potential earnings will differ

Job title Support Worker Department Claimont Head Office Reports to Clinical Operations Job purpose Claimont Home Care Ltd is a CQC registered unique service in the private sector delivering specialist mental health nursing at home when inpatient admission is being considered or for inpatients treated in hospital but who wish, and are able, to be discharged home. Claimont is not an agency. We invest in people and build relationships based on mutual support and long term commitment. The work we offer our staff can be extremely varied and is rooted in a Patient Centred, holistic approach. We value our nurses and support workers skills and experience and support them with any additional training requirements they may need. We are looking for high quality, dynamic and experienced Mental Health Support Workers who have experience working with people with ADHD, Learning Disabilities, EUPD, diabetes are able to provide support to our client in their own home on a permanent or 0-hour contract basis.. Key accountabilities You will expect to support on the following. involved in an individuals care. Ensure management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance. Ensure that written records of all aspects of client treatment and progress are maintained throughout the treatment process. Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event Carry out activities with clients that enable full access to community life. Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers. Maintain the highest degree of confidentiality in delivery of treatment packages. Maintain effective communication with referring agents as appropriate. Maintain a high level of professional core psychiatric skills. Maintain effective clinical links with colleagues, carers and relatives of client and develop links with community services/resources. Encourage the use of evidence-based practice. Attend and fully contribute to all team meetings. To report assessment findings in the appropriate format to the people who need them To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act. To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy. To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals. To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team. To actively participate in a performance review and the development and implementation of a personal development plan. To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date. To attend any training as requested. To adhere to the Professional Code of Conduct relating to your profession (if applicable). To uphold the principles and values set out in the Claimont Contractors Manual. To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate. To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement. To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, client, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability. To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work. To promote Claimonts Health and Safety Policy and ensure matters are managed in accordance with it. To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to. Report accidents, incidents and near misses, implementing corrective action where necessary. To comply fully with the duties and responsibilities outlined the Claimonts Information Governance Policy. To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont. To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies. To raise any matters of concern with your Manager/Director To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role. To support the organisation in ensuring the client is protected from abuse or the risk of abuse and their human rights are respected and upheld. To ensure concerns are responded to appropriately in line with the Claimonts Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures. To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau. Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimonts internal communication policies and procedures. Carry out day to day tasks in accordance with stated policies, procedures, and regulations. Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimonts leadership and culture. Internal contacts Internal Stakeholders and Claimont team members External contacts Local Authorities and other partner organisations. External stakeholders in relation to client safety, quality, and clinical governance queries. Clients External professionals Community Mental Health Teams

1. The Clinical Trials support Officer will work collaboratively within the department working on both commercial and non-commercial studies within a flexible research workforce covering a 7-day 24-hour service. 2. The post holder will also contribute and support ongoing research studies. This will include maintaining and operating laboratory equipment, keeping laboratory books and providing support to other researchers, such as clinical postgraduates. 3. The post holder holds responsibility for supporting the research delivery team in venepuncture and processing of human samples including blood and urine. 4. The post holder holds responsibility for the preparing and dispatching of human tissue samples as per GCP / IATA / Human Tissue and other governance related law. 5. The post holder holds responsibility for securely processing /storing / transfering / dispatching the samples as per each study protocol keeping a clear and concise list of samples taken / samples stored / samples dispatched. 6. The Clinical Trials support Officer will contribute to appropriate data collection systems from patient data and monitoring data in relation to sample collecting /handling, in accordance with the research protocol. 7. The Clinical Trials Officer maintains source documentation and site investigators file for chief investigators / Principle Investigators and regulatory bodies in relation to human tissue collection / sampling / handling / dispatchings. 8. The Clinical Trials Officer represents and promotes the objectives of the research trial and research department to internal /external constituencies appropriately. 9. The Clinical Trials Officer will support the team in planning and organising complex study programmes and interventions using efficient workflow schedules and maintains accurate documented evidence of the same. 10. The post holder will work closely with the senior research nurses / management team to ensure sample handling / processing / dispatching is carried out in accordance with current research governance and legislation. 11. The post holder adheres to departmental and trust policies, health professional procedures and practices research laws and national guidelines. Please ensure you have read the attached full Job Description & Person Specification, before applying for this role, and for further information.

Test and Applications Support Engineer

Fulltime - Up to £30,000 - Cheltenham - 37.5 hours weekly.

An exciting opportunity has become available. The Test and Applications Support Engineerwill be customer focussed and responsible for efficient testing facilities and procedures, as well asapplications and project support.

The role:

Technical Customer Support, liaising with customers and conducting testing
Compile reports and enter onto PDM.
Ensure project documentation is entered on CRM consistently
Work collaboratively with inter group projects, and with the Project Engineers on NPI & CPI testing to required standard
Continuous improvement and development of the testing facility
Provide audit test support and support on project product resourcing.
Support the development of test plans and procedures for hardware products
Coordinate external certification and accreditation of products
Ensure adherence tocompany Health & Safety requirements and housekeeping standards.

The Person:

One year experience in technical support or testing related role
3D CAD experience - Solidworks Desirable
Experience of PLM system- Team Centre Desirable
Experience of ERP/MRP System -Microsoft AX Desirable
Competent MS Office -Excel, PowerPoint
Great communicator strong planning and organisational skills.
Customer focussed, problem solver
Hands on engineering skills and competency with power tools
UK Driving Licence. GCSE Maths & English or equivalent. Higherqualification -Desirable

The Benefits:

25 days Holiday + BH's, Christmas shutdown
Enhanced Pension
Cost of living annual pay review
Employee discount portal & Xmas shopping voucher
Employee assistance programme
Quarterly Bonus Scheme

If this role sounds of interest to you, apply to Georgej @RErecruitment .com today. George - 07825438129 / 01242 505400

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

ENG1

Junior Test Support Engineer

Fulltime -Up to £30,000 DOE - Cheltenham -37.5 hours weekly.

An exciting opportunity has become available for Junior Engineer with technical customer support OR testing experience. The JuniorTest Support Engineer will be customer focussed and responsible for efficient testing facilities, procedures and supporting projects.

The role:

Technical Customer Support, liaising with customers and conducting testing
Work collaboratively with inter group projects, and with the Project Engineers on NPI & CPI testing to required standard. Documentation entered onto CRM consistently.
Takes ownership of the continuous improvement and development of the testing facility
Provide audit test support and support on project product resourcing.
Support the development of test plans and procedures for hardware products
Coordinate external certification and accreditation of products
Ensure adherence tocompany Health & Safety requirements and housekeeping standards.

The Person:

One year experience in technical customer support OR testing related role- proactive, not reactive. Would suit aninquisitive, investigative type.
Exposure/Experience of PLM system- Team Centre Desirable
Exposure/Experience of ERP/MRP System -Microsoft AX Desirable
Competent MS Office -Excel, PowerPoint
Great communicator strong planning and organisational skills.
Customer focussed, problem solver
Hands on engineering skills and competency with power tools
CAD Experience. UK Driving Licence. GCSE Maths & English or equivalent. Higherqualification -Desirable

The Benefits:

25 days Holiday + BH's, Christmas shutdown
Enhanced Pension
Cost of living annual pay review
Employee discount portal & Xmas shopping voucher
Employee assistance programme
Quarterly Bonus Scheme

If this role sounds of interest to you, apply to Georgej @RErecruitment .com today. George - 07825438129 / 01242 505400

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

ENG1

Are you a dedicated Registered Nurse with experience in Acute Medical Unit (AMU), Emergency Department (ED), or Short Stay Unit (SSU) wards within the NHS? We have exciting opportunities for you to work ad hoc shifts in the Blackpool area!

Why Join Us?

• Competitive Pay: Earn up to £34 per hour (Umbrella).
• Sign-Up Bonus: Receive a £250 bonus upon joining.
• Flexible Shifts: Last minute on the day or day before

Requirements:

• Must have at least 1 year of recent experience working as a nurse on AMU, ED, or SSU wards within the NHS.
• A passion for patient care and the ability to work in fast-paced environments.

Take the next step in your nursing career. Apply now and be part of a supportive team making a difference in healthcare!

Contact us today to learn more about this opportunity!

ABOUT THE ROLE A £2000 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: * A £2000 Golden Hello T&C's apply. NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses) And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLE £500 Golden hello is one of the ways we'll reward you when you join Barchester in this role. As a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: A £500 Golden Hello T&C's Apply* Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

The Clinical Trials support Officer will work collaboratively within the department working on both commercial and non-commercial studies within a flexible research workforce covering a 7-day 24-hour service.

The post holder will also contribute and support ongoing research studies. This will include maintaining and operating laboratory equipment, keeping laboratory books and providing support to other researchers, such as clinical postgraduates.

The post holder holds responsibility for supporting the research delivery team in venepuncture and processing of human samples including blood and urine.

The post holder holds responsibility for the preparing and dispatching of human tissue samples as per GCP / IATA / Human Tissue and other governance related law.
1. Assisting research practitioners with preparation for clinical visits and taking of human tissue samples.
2. Participating in research projects and maintaining laboratory.
3. Supporting research practitioners with the processing of tissue samples for clinical trials as per individual trial protocol. Ensure that samples are processed as described and within the time limits prescribed in the trial protocol and adherence to standards of good clinical practice.
4. Liaising with external trial coordinating centres and research sponsors to ensure safe and timely transfer of samples as required. Consumables for transfer of samples are always available and fit for purpose and arrangements are in place for transport with contingency plans.
5. Managing stock control of clinical trials consumables.
6. Maintaining clear and accurate records pertaining to samples and stock for clinical trials.
7. Supporting research practitioners in the set up and management of clinical trials.
8. Ensuring the relevant essential documentation is present and appropriately filed.
9. Being responsible for complex data collection, transcribing information into case report forms in accordance with good clinical practice
10. Communicating effectively with patients and all disciplines of staff involved in each research study















Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 445,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.



1. The Clinical Trials support Officer will work collaboratively within the department working on both commercial and non-commercial studies within a flexible research workforce covering a 7-day 24-hour service.

2. The post holder will also contribute and support ongoing research studies. This will include maintaining and operating laboratory equipment, keeping laboratory books and providing support to other researchers, such as clinical postgraduates.

3. The post holder holds responsibility for supporting the research delivery team in venepuncture and processing of human samples including blood and urine.

4. The post holder holds responsibility for the preparing and dispatching of human tissue samples as per GCP / IATA / Human Tissue and other governance related law.

5. The post holder holds responsibility for securely processing /storing / transfering / dispatching the samples as per each study protocol keeping a clear and concise list of samples taken / samples stored / samples dispatched.

6. The Clinical Trials support Officer will contribute to appropriate data collection systems from patient data and monitoring data in relation to sample collecting /handling, in accordance with the research protocol.

7. The Clinical Trials Officer maintains source documentation and site investigators file for chief investigators / Principle Investigators and regulatory bodies in relation to human tissue collection / sampling / handling / dispatchings.

8. The Clinical Trials Officer represents and promotes the objectives of the research trial and research department to internal /external constituencies appropriately.

9. The Clinical Trials Officer will support the team in planning and organising complex study programmes and interventions using efficient workflow schedules and maintains accurate documented evidence of the same.

10.The post holder will work closely with the senior research nurses / management team to ensure sample handling / processing / dispatching is carried out in accordance with current research governance and legislation.

11.The post holder adheres to departmental and trust policies, health professional procedures and practices research laws and national guidelines.

Please ensure you have read the attached full Job Description & Person Specification, before applying for this role, and for further information.


This advert closes on Tuesday 12 Nov 2024

Proud member of the Disability Confident employer scheme

Night Support Worker

Location: Cheltenham -

Pay Rate: £12.07ph (this includes the night enhancement)

Typical Shifts are: 21:30 - 7:30 on a rota basis

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Cheltenham is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local hot spots, the next you could be unwinding with them doing sensory activities, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Receptionist, Hotel Du Vin
Rate of Pay / Hours: £11.75 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week Type of contract: Permanent Location: Cheltenham

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Proud member of the Disability Confident employer scheme

Full time 37.5 hours per week, Monday to Friday, 8.45am – 5pm (Part time hours will be considered)

The role includes supporting the dispensary with Evening/Weekend & Bank Holiday working on a rotational basis.

We are looking to recruit a Pharmacy Support Workers to join our caring, forward thinking Pharmacy clinical trial team. This is a great opportunity for those who would like to work in hospital pharmacy and gain valuable experience working in a clinical trial role and with the wider pharmacy team.
• To carry out, under the direct supervision of a Clinical Trials Pharmacist or Pharmacy Technician, aspects of investigational medicinal product (IMP) management, including administrative tasks related to clinical trials.
• To work according to study protocols, standard operating procedures (SOPs), Good Clinical Practice (GCP), departmental and Trust policies & procedures.
• To work with other members of the pharmacy clinical trials team to help improve the clinical trials service.
• To communicate effectively within the team, and with the wider pharmacy department, clinical trial research teams and external trial sponsor representatives, to ensure all pharmacy aspects of clinical trials, including clinical trial data queries are completed.
• To contribute to the smooth and efficient running of the clinical trials service.





You will assist the Pharmacy Clinical Trials Team with all aspects of ordering, receipt, dispensing and returned medication. Also, administration tasks related to clinical trials, according to Good Clinical Practice (GCP), standard operating procedures (SOPs) and Trust policies.

Routine duties will include assisting, under supervision, in the preparation of chemotherapy in our aseptic unit and dispensing of inpatient and discharge medication, within the main dispensary.

Previous pharmacy experience is desirable, but not necessary. So, if you are new to pharmacy or to the hospital setting, please don’t let this discourage you from applying, as we will provide full training and support.

Applicants without an NVQ level 2 in Pharmacy Services will be initially appointed as a Band 2 and upon achievement of this qualification, will gain promotion to Band 3.

The suitable candidate should be reliable, have a methodical approach to their work, the ability to work unsupervised using their own initiative and be committed to ensuring that high standards are met. Good oral communication skills are essential.

If the above applies to you, please feel free to contact or visit us, to discuss the role further.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 445,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Clinical Trials

1) Perform dispensing, drug accountability and destruction of clinical trial products, within pharmacy department at Blackpool Teaching Hospitals, as part of the pharmacy clinical trials team. Using departmental and study specific SOPs, working under the supervision of the Clinical Trials Pharmacist and/or Clinical Trials Pharmacy Technician.

2) Work in accordance with Good Clinical Practice (GCP), Medicines for Human Use Clinical Trials Regulations and the Medicines Act.

3) Assist the Clinical Trials Pharmacist and Pharmacy Technicians with the timely, safe and secure ordering, receipt, storage and delivery of clinical trial medicines and sundries.

4) Acknowledge receipt of clinical trial medicines using voice- or web-based stock management systems.

5) Take appropriate action for incomplete, incorrect, or damaged deliveries of pharmacy clinical trial supplies.

6) Identify any deviations, errors or problems with the ordering, receipt, dispensing or returns process and report them to a senior member of staff.

7) Process returned clinical trial material by counting, documenting and storing in the appropriate area.

8) Label trial supplies as according to SOPs.

9) Co-ordinate, pack and prepare documentation for the return of pharmaceutical products to trial sponsors.

10) Responsible for maintenance of pharmacy clinical trial files, filing clinical trials documentation, correspondence, order forms, receipt documents, prescriptions and aseptic preparation worksheets.

11) Undertake the production, filing and archiving of clinical trial documentation.

12) Maintain stock levels and check expiry dates of clinical trial medicines, under the supervision of the Clinical Trials Pharmacist or Pharmacy technician.

13) Perform general medicines management housekeeping duties, including cleaning medicines equipment and ensuring sufficient quantities of sundry items.

14) Be familiar with word processing and spreadsheet software.

15) Documenting and reporting daily temperature monitoring. Reporting any deviations from approved temperature range to the Clinical Trial Pharmacist or Pharmacy Technician.

16) Assist in the collection of clinical trial statistical and financial data.

17) Contribute to the development of new documentation as needed.

18) Be a point of contact for the pharmacy clinical trial team, by taking telephone and email enquiries as appropriate, relaying complete and accurate information, recognising own limitations and referring to the appropriate person, in a timely manner.

19) Communicate appropriately with staff at all levels, both internally and externally in relation to trial activities, which may be confidential or sensitive in nature.



20) Communicate directly with trial sponsor representatives and research teams, to resolve data and other queries, including during monitoring visits, referring to clinical trials technicians or pharmacist when appropriate.

21) Organise and prioritise own day to day workload, working to deadlines and being adaptable to last minute change. Knowing own limitations and when to refer to a senior member of staff.

22) Undertake a competency-based Pharmacy Clinical Trials Induction training package.

23) Work in compliance with the National Institute for Health and Care Research (NIHR), Good Clinical Practice (GCP), when dealing with Investigative Medicinal Products (IMP) and ensure training is updated every two years.

24) Attend clinical trial meetings, for training and instruction purposes, with the Clinical Trials Pharmacist and Pharmacy Technicians.

Please ensure you have read the attached Job Description & Person Specification before applying for the role, and for further information.


This advert closes on Thursday 14 Nov 2024

Proud member of the Disability Confident employer scheme

Join Cera as a Care Assistant in Cheltenham. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inCheltenham, Swindon Village, Boddington, Cleeve Hill, Woodmancote, Cowley, Borton-on-the-water, Calcot and surrounding areas.

We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Guaranteed hours are available,subject to candidate availability

- Enhanced bank holiday rate of£16.65

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits at 45p

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities

- Exclusive discounts to help you get on the road including savings on driving lessons, fuel, car insurance, car maintenance, cycle hire and much more

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.