Total 118 Customer Service job vacancies in DN37 0AA

The Opportunity

You will take primary responsibility for managing Parliament's Enterprise Architecture repository (currently OrbusInfinity) working with teams across Parliament to ensure that the data in the repository is up to date and generating outputs to the support the wider work of the Enterprise Architecture team and the Digital Steering Groups.

• helping to align initiatives with overarching digital and parliamentary objectives, analysing the organisation's technology needs, and contributing to the development of standards, reference architectures, and roadmaps in collaboration with the Enterprise Architecture team and subject-matter experts.
• assisting with the development of solid architectural designs, working with teams to adhere to correct technical governance processes while helping to apply the appropriate organisational standards and methodologies.
• assisting with identifying and mitigating architecture challenges or risks ensuring successful outcomes that align with parliamentary priorities and meet parliamentary standards.
• supporting in defining technical procurement requirements that align with strategic goals and parliamentary standards.
• contributing to the maintenance of technical roadmaps, helping to identify opportunities and challenges, while ensuring compliance with parliamentary guidelines and stringent security protocols.

What You Need

• experience in a relevant technical role, demonstrating good awareness of a range of architectures, technologies, and programming languages.
• experience of collecting data, ensuring data quality and analysing and presenting data and information to a range of stakeholders.
• awareness of the use of reference architectures and the application of technology policies and/or technical standards, including experience of following clear technical governance processes.
• experience of building relationships with stakeholders with an ability to communicate technical concepts to both technical and non-technical audiences, whilst upholding the values of equality, diversity and inclusion.
• experience of solving problems with practical technical solutions, demonstrating an awareness of understanding and following organisational patterns and standards.
• ability to make evidence-based decisions, taking into account risk and complexity, demonstrating an understanding of the impact of organisational context.
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

The Enterprise Architecture team is part of the Office of the CTO. We are responsible for developing Parliament's technology strategy ensuring that Parliament has the technology it needs to do its work. We do this through mapping Parliament's digital landscape, working closely with teams across Parliament to understand how demand for digital will change over time, working with teams in the Digital Service to develop roadmaps and developing Parliament's reference architecture, standards and design patterns.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterion 1,2 and 3. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: 7th November 2024

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Our mission is to support a thriving parliamentary democracy - this means being ready to carry out our essential functions to support colleagues deliver excellent services on the Parliamentary Estate and remotely. The balance of location varies according to the requirements of each job role, including some roles which can only be carried out from the Parliamentary Estate. The usual working arrangements for teams in the Digital Service are set out in team hybrid working plans and are by agreement with the managers and leaders of those teams. All teams are required to attend the estate for part of the time to meet business requirements and for team communication, learning and training. Please refer to the hybrid working plan contained in the candidate pack for more information

Proud member of the Disability Confident employer scheme

*Due to the nature of the job we require Male workers only!*

CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day

*£500 Recommend a Friend Bonus

Key Skills

Full driving licence and be able to use company vehicles

Experience in a Caring environment preferred
Able to work days, evenings, weekends and Bank Holidays
Good communication skills, allowing you to engage & interact with our Service Users
Ability to keep calm under pressure
Confidence to work alone and also be part of a team (family)
Passionate about making a positive difference to someone else’s life
Good written skills

Full time contracts only

Company Values

Friendly, passionate and caring nature
Positive, pleasant and approachable
Empowering others to develop and live fulfilling lives
Person Centred, allowing our Service Users to explore & utilise their own strengths
Innovative, by using or showing new methods and ideas

Rewards & Benefits

*£500 Recommend A Friend Bonus
*Blue Badge Discount Card
Up to 28 Days Holiday
Full induction programme to Care Certificate Standards
Dedicated learning & development programmes
We provide free training to achieve qualification in Social Care
Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – Opportunity to apply for family and friend’s grants

What we do!

We are a well-established, nationwide healthcare provider. Our homes are Specialist Mental Health Services and established, offering adults person-centred care. We carefully develop and adapt homes to meet the varying needs of adults with mental health needs. The services are carefully located within thriving communities, offering a variety of educational, recreational and social activities.

We provide a positive impact on the service experience of people with mental health difficulties who may be experiencing emotional distress. This primarily involves support using a person-centred approach. Our Support Workers measure outcomes specifically to an individual’s needs and evidence using our person-centred outcome-measuring tool.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

Please note that sponsorship is not available for this role

*T&C’s paid following the successful completion of a 6-month probation period

Newcastle Under Lyme- Male Support Worker [SYS-12137]

• Nursing qualification (RGN,RMN,RNLD) and a valid UK NMC Pin
• Demonstrated experience in a leadership or management capacity within a mental health hospital setting or similar environment, showcasing exemplary skills in team management and performance optimization.
• In-depth understanding of regulatory requirements and best practice guidelines in nursing, combined with a proven track record of their consistent implementation.
• Exceptional communication, problem-solving, and decision-making abilities, essential for fostering a nurturing and efficient healthcare environment.
• Dedicated to promoting workplace diversity, equality, and inclusion, creating a positive and supportive work culture.

• Company pension scheme
• Life assurance
• Subsidised meals
• Onsite parking
• Well-being support
• Career development opportunities
• Childcare vouchers

• Provide comprehensive clinical and managerial leadership to our esteemed nursing team, ensuring unwavering adherence to best practice guidelines and regulatory standards.
• Collaborate closely with the Hospital Director to develop and execute strategic plans for the facility, with a primary focus on enhancing quality and ensuring paramount patient safety.
• Assume responsibility for the recruitment, training, and performance evaluations of nursing personnel, ensuring an environment conducive to professional growth and compassionate care.
• Contribute to the development of policies and procedures aimed at optimizing care delivery and fostering a secure, inclusive, and supportive environment for both patients and staff.
• Foster a culture of continuous learning and professional advancement among the nursing staff, ensuring the highest level of expertise and dedication to patient care.
• Serve as a liaison between various departments to facilitate effective communication and seamless collaboration, thus ensuring streamlined operations and exceptional patient experiences.

Deputy Service Manager - Supported Living

Banbury

37.5 hours per week

My client is looking to add an experienced Deputy Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

Required:

Benefits:

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Banbury

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

Required:

Benefits:

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Didcot

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Didcot.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

Required:

Benefits:

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Care Solutions are recruiting a Senior Support Worker to work within specialist supported living and residential services for people with learning disabilities and complex needs in Lancashire.

Daily Duties

The successful applicant will assist in the day to day running of the home and to maintain high standards of care and service towards service users, relatives, visitors, and other members of staff.

You will deliver care to service users as directed by the service user plan for that individual, reporting any changes or concerns to the senior member of staff on duty.

You will support enabling people to have the most fulfilling lives possible, with respect, caring attitudes and understanding. This includes enabling them to enjoy activities such as swimming, cycling, carriage riding, yoga and much more.

We are looking for outgoing, enthusiastic Senior Support Workers who genuinely want to make a difference, providing meaningful high-quality care and support for our service users.

Permanent Contract

1. Senior Support Worker (NVQ 2) - £12.40ph PAYE
2. Senior Support Worker (NVQ3) - £13.20ph PAYE

Day Cover: 08:00 - 22:00

This would be based on a 2 weekly rolling rota working every other weekend.

Person Specification

• The successful Senior Support Worker must have recent employed experience within Learning Disabilities or Mental Health
• The applicant must be prepared to carry out regular personal care with dignity and privacy.
• The successful applicant must have previous Senior Support Worker or Support Team Leader Experience alongside NVQ Level 2 or 3.
• The successful applicant must be flexible to work on the two weekly rota and work every other weekend.

Benefits

• On-site parking
• Casual dress
• CPD Training and Completion of NVQ 3
• Blue Light Card
• Cash Back Health Plan
• £300 Christmas Bonus for Senior
• £15 Call out Rate for any last minute/ emergency shift cover
• Plus, more.

Interested? Please contact Carly Harrison at Service Care Solutions.

CUSTOMER SERVICE ADVISOR

BURY

c£25K

My client has been established for over 20 years and are a leading provider in their field. Due to growth they are seeking a passionate Customer Service Advisor to join their team based in Bury.

Key Responsibilities

• Handling incoming calls and requests from customers via telephone and email
• Processing details in a timely manner
• Liaising with clients via telephone and email
• Managing the shared email inbox
• Processing and maintaining customer contracts, ensuring details are correct and payments are up to date
• Managing customer accounts, keeping them updated and accurate

Company benefits:

• 25 days holiday + bank holidays
• Pension scheme
• Free parking
• Paid social events
• Stocked kitchen facilities
• Modern offices
• Casual dress
• Bonus scheme

The ideal candidate will have:

• Exceptional customer service skills
• Ability to multitask
• Be a good team player
• Be hardworking and reliable

Apply now! Please call Tiana on 01942 597215 or email at Tianas@kpir.co.uk for more information.

INDCOM

**** £500 - WELCOME BONUS****

remote location Corwen,

FULL UK MANUAL DRIVER LICENCE ESSENTIAL.

Branas Isaf Children’s Service is part of the CareTech Family. Established in 1993, CareTech is a leading nationwide social care provider delivering a package of high quality, individually tailored care and support solutions to children, young people, and adults across the UK.

For over 25 years, Branas Isaf has been delivering an outstanding integrated model of education, therapy and therapeutic care to young people who present a range of emotional, behavioural & complex interpersonal behavioural needs.

Your role as a Residential Support Worker for Branas Isaf is to encourage our young children towards a better understanding of their previous behaviour. Enabling them to improve their interpersonal functioning, first within the therapeutic home environment and ultimately in the wider community.

Our team of Residential Support Workers come from all backgrounds and having a wide range of transferable skills from previous environments.

Essential

• Experience in Residential Childcare Environment (Preferred)
• Level 3 Children’s and Young People or equivalent (Preferred but not essential)
• Driver (company provide a car during working hours)
• Able to work unsociable hours (evenings, nights and weekends)
• Able to accommodate a shift pattern of 2 days on plus night sleep and 4 days off rolling rota

Company Values

• Friendly, passionate and caring nature
• Positive, pleasant and approachable
• Empowering others to become stronger and more confident in controlling their lives
• Person Centred, allowing our children to explore & utilise their own strengths
• Innovative, by using or showing new methods and ideas

Reward and Benefits

• Competitive salary including enhanced qualified rates
• paid induction programme
• Dedicated learning and development programmes including fully funded QCF Level 3
• Face to face therapeutic training
• Access to a wide range of free online courses for all staff on a variety of topic
• Free DBS check
• Free parking
• Free meals on shift (residential homes only)
• *Refer a friend scheme’ reward system – £1000 per referral
• * £500 Welcome Bonus
• Pension scheme
• Annual Employee Awards Evening
• Employee recognition schemes
• Company vehicle to use when in work
• CareTech Foundation- Opportunity to apply for family & friend’s grants.
• Being part of one of the UK’s leading specialist therapeutic providers.

Interested then apply today!

* Terms & Conditions apply

All applications & CVs received are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

If you have not heard back within 14 days, please consider your application unsuccessful on this occasion.

Residential Support Worker [SYS-12282]

*****£500 WELCOME BONUS*****

FULL UK MANUAL DRIVER LICENCE ESSENTIAL

REMOTE LOCATION - Corwen, Denbighshire

Be a part of one of the UK’s leading specialist therapeutic providers.

An exciting opportunity for a Children's Residential Support Worker, come and join our team.

Branas Isaf Children’s Service is part of the CareTech Family. Established in 1993, CareTech is a leading nationwide social care provider delivering a package of high quality, individually tailored care and support solutions to children, young people, and adults across the UK.

For over 25 years, Branas Isaf has been delivering an outstanding integrated model of education, therapy and therapeutic care to young people who present a range of emotional, behavioural & complex interpersonal behavioural needs.

Your role as a Residential Support Worker for Branas Isaf is to encourage our young children towards a better understanding of their previous behaviour. Enabling them to improve their interpersonal functioning, first within the therapeutic home environment and ultimately in the wider community.

Our team of Residential Support Workers come from all backgrounds and having a wide range of transferable skills from previous environments.

Essential

• Driver full UK driver licence (company provide a car during working hours)
• Able to work unsociable hours (evenings, nights and weekends)
• Experience in Residential Childcare Environment (Preferred)
• Level 3 Children’s and Young People or equivalent (Preferred but not essential as full training provided)

Company Values

• Friendly, passionate and caring nature
• Positive, pleasant and approachable
• Empowering others to become stronger and more confident in controlling their lives
• Person Centred, allowing our children to explore & utilise their own strengths
• Innovative, by using or showing new methods and ideas

Reward and Benefits

• Competitive salary including enhanced qualified rates
• paid induction programme
• Dedicated learning and development programmes including fully funded QCF Level 3
• Face to face therapeutic training
• Access to a wide range of free online courses for all staff on a variety of topic
• Free DBS check
• Free parking
• Free meals on shift (residential homes only)
• *Refer a friend scheme’ reward system – earn £1000 per referral
• *Welcome Bonus
• Pension scheme
• Annual Employee Awards Evening
• Employee recognition schemes
• Company vehicle to use when in work
• CareTech Foundation- Opportunity to apply for family & friend’s grants.
• Being part of one of the UK’s leading specialist therapeutic providers.

* Terms & Conditions apply

Interested? Then apply today!

All applications & CVs received are reviewed on a daily basis.

We are committed to safeguarding and promoting the welfare of the people we support. All successful candidates will be subject to an Enhanced DBS/PVG check and Regulated Activity, which will include a check against the barred children’s list.

If you have not heard back within 14 days, please consider your application unsuccessful on this occasion.

Residential Support Worker [SYS-12283]

Job Title: Highways and Transport DRT Customer Services Adviser
Salary: £12.59 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Rate
Hours: 35 Hours Per Week
Type: Temporary Ongoing
Location: Worcestershire, WR4
Start Date: ASAP

Are you ready to make a difference in your community? Our client is looking for a dedicated Highways and Transport DRT Customer Services Adviser. This is an exciting opportunity to work within the Economy & Infrastructure Directorate, providing essential services to residents via telephony, webchat, and online platforms.
As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.

Key Duties and Responsibilities:

• Act as the first point of contact for telephone, webchat, and online enquiries.
• Provide vital information and advice on behalf of Worcestershire County Council and partners.
• Prioritize key actions during emergency response and severe weather events.
• Deliver end-to-end customer support and take responsibility for resolving issues.
• Advocate for customers, liaising between them and service areas to ensure efficient communication.
• Ensure accurate electronic records of all customer interactions.
• Proactively identify and assist with service improvements.

Qualifications and Experience:

• Significant experience in a customer service environment, particularly within contact centers.
• Proven ability to handle complex queries and deliver advice to a wide range of customers.
• Skilled in using multiple ICT systems to access, record, and provide information.
• Strong problem-solving abilities, with a creative approach to resolving issues.
• A high level of integrity when handling sensitive or confidential information.
• Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Service Care Solutions are working with a reputable non profit provider who deliver crucial support to individuals that are suffering with substance misuse issues, starting in the late 70's originally offering accommodation solutions to recently released prisoners they are now recognised as a nationwide provider that help thousands of service users on a daily basis within the community, what they hope to achieve in the future is to continue to make a positive difference in people's lives with Recovery Practitioners and clincial staff.

Organisational Values:

• Believing In People
• Being Open
• Being Compassionate
• Being Bold and Making a Difference.

The Ideal Recovery Practitioner:

• A solid understanding of substance misuse issues.
• Excellent communication and IT skills.
• Proactive and independent work ethic.
• Knowledge of mental health interventions and services.
• Strong interpersonal skills for collaborative work.

Expectations of the Recovery Practitioner:

• Opiate Substitute Treatment.
• Managing a caseload.
• Taking part in MDTs.
• 1:1 work

Compliance Requirements:

• Enhanced Child And Adults DBS (Within 12 Months/Update Service Registered)
• Valid Right to Work
• Most Recent Employment References

About Service Care Solutions Recruitment Agency & How to Apply:

Originally forming in 2005 Service Care Solutions is a UK based recruitment agency consisting of various specialist divisions, SCS started their first recruitment support within substance misuse over 18 years ago so their unique consultants know exactly which type of staff to look for in the sector and recognize potential and talent in Recovery Practitioners that others may miss.

Service Care Solutions can facilitate processing of new DBS's free of charge for any candidate who meets the above requirements and is engaging with our compliance procedure.

If you would like to be part of our exceptional Recovery Practitioner candidate base and apply for the above role please contact Vinny Kerrigan on 01772 208963 or email your CV directly to vincent.kerrigan@servicecare.org.uk

Unfortunately due to the high traffic of candidates that apply for our roles we can only endeavour to respond to candidates that have relevant experience for this role!

The Benefits of Service Care Solutions:
* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of substance misuse staff to over 40 different NHS trusts offering substance misuse services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

Support Worker

Location: Wolverhampton
Pay rate: £13.00 per hour.
Working Hours: 7:45am – 7:45pm & 7:45pm – 7:45am

UK driving licence is essential for this position.

Komplex Community are recruiting for a dedicated and compassionate Support Worker to join our team in the Wolverhampton area.

We also provide further comprehensive clinical training and induction programme, overseen by Registered Nurses, to ensure you have the skills and confidence to succeed in your role working as a Mental Health Support Worker.

You'll be providing care and support to a client, who's individual needs include:

• Challenging behaviour
• Mental Health
• Learning disabilities
• Autism

What’s in it for you?

We value all our staff, so we put great emphasis on rewarding our employees every step of the way. This includes:

• Free enhanced DBS.
• Pension scheme.
• Death in service.
• Comprehensive induction course at our head office in Shropshire.
• Paid induction training programme (On completion of your first shift).
• Employee benefits with access to cash back, discounts and rewards across great brands and holidays.
• Well-being portal - health advice and 10 sessions of private counselling.
• Continuous professional development
• QCF/NVQ qualifications available after probation.

Who Are Komplex Community?

Komplex Community stands out because of its commitment to supported living, specifically its commitment to ensuring that the needs of individuals can be met in a way that benefits everyone. Through providing a safe, secure- and high-quality care service to individuals and the wide provision of care outside of acute settings.

This post is subject to satisfactory Full Enhanced disclosure and reference checks.