Total 6 Customer Service job vacancies in Edmonton, AB - CWB Corporate Office

1.To answer the departmental telephones (when appropriate) in a prompt and courteous manner. To direct enquiries to suitable departments or individuals2.To assist with tracking activities and maintaining appropriate records for audit trails3.Maintain high standards of cleanliness and tidiness in working areas at all times.4.To liaise with quality control technician for any unlicensed and over labelling stock.5.To assist in maintaining departmental security at all times.6.Observe safe working practices to avoid placing themselves, other staff, patients or visitors at risk by their actions.7.To comply with all departmental procedures at all times8.To participate in any training deemed appropriate by the Technician Teammanager and to complete all compulsory training within a specified time period9.To maintain satisfactory personal performance and standards and to achieve, where possible, agreed objectives described in the Annual Staff Appraisal system undertaken by the line manager.10.To communicate and liaise with other pharmacy staff effectively and clearly

Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing need and deliver homes that change people’s lives’.

Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally.

We’re looking for an experienced and enthusiastic professional to lead our supported housing services.

Elim is a registered social landlord and one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We want you to help us deliver and grow high quality, inclusive and values driven services.

The successful candidate will work with us to provide strategic and operational management of our contractual and regulatory compliant supported housing services. You will be a member of our committed Operational Leadership Team and part of a structure designed to support our customers and colleagues. What you will be doing: You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams.
Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services. Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Job Description

- You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams

- Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services.

- Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases.

- Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Person Specification
What you will need to be successful:

- Demonstrable previous experience of successfully leading teams and delivering similar services to groups of customers in either a supported housing, support, care or other relevant environment.

- Experience of contract negotiation and tendering for new contracts for the provision of services.

- Strong knowledge of issues relating to homelessness including current legislation, government policy, the benefits framework and any relevant client support pathways

- Experience of successfully managing a number of complex projects and business as usual tasks at the same time.

We want to ensure we are accessible for all applicants interested in joining us at Elim. If you need any assistance with your application or are unable to access our website please contact HR on 01454532334.

Proud member of the Disability Confident employer scheme

Salary: NJC 7 - 11 £27,855 - £29,583 (actual), £24,466 - £25, 984 (pro rata salary) + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits

Hours: 37, 40 weeks

Contract: Full Time, Permanent

Start date: January 2025 or earlier if possible

Are you passionate about education and looking for a fulfilling career?

We're looking for a dedicated Student support coordinator to join our supportive team at Aylward Academy.

You're someone who'll be able to:

• Provide pastoral care, guidance and routine advice to students as appropriate.
• Lead on the preparation of parents evening along with the Student Support Administrator
• Support and deputise for the Director of Learning when necessary, attending tutor team briefings.

Looking to make a difference every day?

Join our team and play a vital role in ensuring our students receive the education they deserve. You'll provide invaluable support to delivering an excellent education to every child, in every classroom, every day.

You're someone who has:

• Experience in motivating students and promoting high expectations with students.
• Ability to promote a positive ethos and role model positive attributes such as patience, active listening, empathy and care.
• The ability to be able to think creatively and innovatively.

This is an opportunity to make a tangible impact on the lives of young people.

Based in Edmonton, North London, Aylward Academy was established in September 2010 and is an 11-19 learning community with over 1,000 students on roll, including a thriving sixth form. Aylward is situated within a diverse and vibrant London community. Many of our students have English as an additional language, and a significant proportion are entitled to the Pupil Premium. The school is currently rated as GOOD by its last Ofsted inspection in July 2021. If you are passionate about the power of education as a force for change, have a proven track record of impact in similar settings, we would be delighted to receive your application.

The role is due to commence January 2025 or earlier if possible. This is a full time, permanent position.

Closing date: Friday 6th December 2024

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Proud member of the Disability Confident employer scheme

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a full-time Customer Service Advisor for a fixed term of 12 months. Please note that the hours are 30 per week and the shift pattern 5 days over 7.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:
- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Customer Service Advisor key responsibilities will include:
- Data Entry
- Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement
- Follow structured ways of working and Standard Operating Procedures.
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Key skills & experience for the Customer Service Advisor:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.
#L1 – MB1

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.

An exciting opportunity exists to join the national Medical and Dental Recruitment and Selection (MDRS) team as a Recruitment Service Administrator.

The post can be based in any of the NHS England offices.

As a Recruitment Service Administrator, your duties will include:
• Enabling, promoting, and supporting the effective running of the services provided by the team.
• Providing high quality administrative and project support.
• Providing a high-quality service to key stakeholders such as applicants, administrators in the UK’s regional recruitment teams and clinical leaders.
• Undertaking the secretariat function for the MDRS programme, organising regular and hoc meetings and working groups, as and when required.
• This includes collation of data, financial and project information to improve, inform and support a portfolio of projects, services, and initiatives.
• Maintaining team diaries, stakeholder distribution lists and an effective filing structure.
• Reviewing, testing, and improving systems and processes.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.


This advert closes on Thursday 21 Nov 2024