Total 112 Customer Service job vacancies in Enfield, EN2 8JL

Job Summary: The purpose of the role is to: Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required. Maintain records of call/ recall activity. Offer general assistance to the Practice team and patients. You will project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Duties and Responsibilities: The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels: Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review. Contacting by telephone, text or letter. Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation. Update patient contact details on the clinical record system. Book appointments. To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public. To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required. To be aware of all Practice procedures and work in accordance with written protocols Taking messages and passing on information To work flexibly according to the needs of the Practice and provide cover for absent colleagues. To undertake mandatory and additional training as identified by the practice. Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend admin meetings as and when required Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Please kindly refer to the job description and person specification by clicking on the JD/PS attachment in the advert

Placements and Assessment Officer

Service care Solution are currently recruiting for a Placements and Assessment Officer in Enfield.

The Placements and Assessment Officer will commission placements and support services for Looked After Children and care leavers, ensuring that the needs of individual children and young people are closely matched within available resources.

Pay rate - £22.08 per hour PAYE / £26.99 Umbrella

Main Responsibilities

As a Placements and Assessment Officer, you will be responsible for:

• To ensure QA visits to all residential and semi-independent resources where a looked after child is placed prior to placement or within agreed timescale and critically evaluate the provision against Ofsted evaluation reports.

• The post holder will be travelling within Enfield and across the country. There will be an expectation that the post holder will undertake at least 6 assessment visits per month, with the majority of placements being outside of the London Borough of Enfield.

• To collate and analyse the assessments information and to produce a report quarterly for the Team Manager, Senior Placements Officer and Head of Commissioning/AD - Strategic Commissioning.

• To ensure that robust management information is available to the Manager, Access to Resources and Head of Commissioning/AD-Strategic Commissioning in terms of quality, quantity and cost.

Requirements:

• Knowledge of the range of complex needs of Looked After Children and an understanding of the most appropriate interventions to meet those needs
• The post holder is expected to work on a flexible basis with some unsocial hours
• Experience in similar role

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Placements and Assessment Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Location: Enfield

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Sustainable Housing Support Officer needed in Enfield

The rate is £18.09ph PAYE

This is a temporary role

The reference number is: RQ1392106

The successful candidate will assist with transforming a homelessness service to improve homelessness prevention, reduce temporary accommodation and end street homelessness.

Our client is seeking proactive, outcome focused people to join a Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Are you a culinary maestro looking to lead the charge in a prestigious kitchen? We are seeking a Senior Chef to take our dining experience to new heights. You'll have the opportunity to showcase your creativity, craft high-quality menus, and deliver impeccable service. Join us in creating unforgettable dining experiences! Apply now!

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: Elsyng House, 1 Forty Hill, Enfield EN2 9HT

Hours: 40 hours per week

Pay: £42,000 Per annum

Contract: Full-time

Shift: Days

We are an award-winning Care Home provider who deliver high quality, kind and compassionate care. For our residents, joining one of our Homes is like joining our family - and we make that no different for our new colleagues. The Senior Chef is a role model within the Home and has a real opportunity to add value to our resident experience by managing all aspects of the dining experience in the.

What you will be doing:

• Leading the Kitchen and Dining service across the home.
• Designing, presenting and delivering high quality menu options.
• Procuring ingredients and delivering impeccable customer service in line with Health, Safety, Food Hygiene and COSSH regulations.
• You will also have an opportunity to recruit, induct and develop within your department.

What you need to succeed:

• Impeccable leadership and communication skills.
• Intermediate food hygiene certificate.
• Knowledge of therapeutic diets and experience of delivering a high-quality service as a Senior Chef is essential.
• Experience of recruiting, inducting and training your own team.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Apply now!

If you’re ready to start your journey and make a difference, then don’t delay and apply today!

**Full Job Description available**
-37.5hrs (might include evenings, some weekends and sleep-ins)
-Experience as a manager/team leader in healthcare required
-Level 5 or willing to enrol onto Level 5
-To provide and supervise the provision of personalised support to adults with mental health, learning disabilities, physical health and substance misuse needs who live in our supported living services in Haringey and Enfield.
-Manage our 3 placements
-Supervise junior staff
-Supervise completion of clients paperwork
-Recruitment and completing new assessments
-Audits, etc

1. To provide support to service users in our female only service, as outlined in their care plans, person centred support plans etc to enable them to lead as independent lifestyle as is compatible with their needs and in accordance with their aspirations.


2. Using Person Centred Planning to develop and maintain support based on the identified needs and individual aspirations of the tenants. To ensure that service users make use of opportunities in the community for a meaningful and independent life to maximise their full potential. To work to ensure compliance with all regulatory requirements. 


3. With the support of the service manager to assess suitability of prospective tenants into the supported living scheme using Explicit Care Solutions (ECS) eligibility criteria in liaison with Adult Social Care Departments and other key stakeholders, ensuring equal opportunities. 


4. Where the property is owned by an independent landlord, ensure the service users are supported to maintain their tenancy agreements and that the property remains health and safety compliant. 


5. To liaise with Care Managers and other professionals to identify the changing needs of tenants and to access appropriate services as required. 


6. Carry out risk assessments and ensure support plans are in place for tenants. To promote a balance between the expressed wishes and choices of service users whilst ensuring that tenants do not expose themselves to uncalculated risks or harm. 


7. To provide or find information, advice and guidance to service users, or support in accessing the appropriate services to do so, on matters relating to finance, good housekeeping, health, neighbours, safety, security and daily work and leisure activities and ensure that this is done in a way that respects dignity, privacy and choice. 


8. To support service users in accessing local services and resources in the community in order to develop independence and fulfilment in all aspects of life. 


9. To respond flexibly to emergencies, this may involve arranging appropriate assistance or attending to problems out of hours etc. 


10. Attend ECS meetings to ensure participation in forward planning and continuity of Services and Quality Standards. 


11. To comply with ECS policy and procedures as indicated in the staff and centre handbooks and other ECS literature. To ensure that you are familiar and working within ECS policies and procedure. 


12. To ensure that you have understood the ECS equal opportunities policy and to ensure that duties are carried out within the policy and best practice. 


13. To undertake such training and development as the job may require.

14. To carry out any other reasonable duties as directed by your manager.

Previous kitchen experience is preferred, but not required - we provide comprehensive training to help you excel in your new role. If you have a passion for food and a desire to learn, apply now and embark on a rewarding career with us!

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: Elsyng House, 1 Forty Hill, Enfield EN2 9HT

Hours: 40 hours per week

Pay: £12 per hour

Contract: Full-time

Shift: Days

How could you make a difference as a Kitchen Assistant with us:

Hygiene and cleanliness is crucial to us, and the you will contribute towards this by ensuring that food preparation and service areas, tools and utensils are clean and hygienic at all times. Working individually and as part of a team, you'll also be very visible to our residents by assisting with the preparation and serving of meals and refreshments.

We offer comprehensive learning and development opportunities and welcome candidates with a variety of different experiences.

What do you need to succeed:

Previous experience of working within a busy kitchen environment is an advantage however, we also offer comprehensive training to help you to succeed in your new role.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Apply now

If you’re ready to start your journey and make a difference, then don’t delay and apply today!

Support the PCCM with the development, coordination and administrative duties required to deliver the PCC initiatives electronic Holistic Needs Assessments, care plans and treatment summaries, health and wellbeing events/clinics and other supportive initiatives. Act as a point of contact for internal and external enquiries regarding the Personalised care and Stratified Follow-up. Support the PCCM to coordinate promotional activities in the local community. Support the PCCM to provide education and information sessions to health care professionals within the Trust and community where appropriate. Support the PCCM to take appropriate actions to develop/refine the service according to need. Assist with all administrative duties and data management in close collaboration with the PCCM Attend meetings as necessary to record and produce accurate minutes for distribution in addition to disseminating relevant information. Assist the PCCM to organise local Health and Wellbeing events (eventually taking over responsibility of coordinating these events) Ensure up to date knowledge of current legislation, national and local regulatory requirements relating to accurate information provision. To effectively communicate with other health care professionals, volunteers and service users. Foster excellent working relationships with internal and external contacts at all levels. Make judgements on when to escalate concerns to CNS teams or PCCM (particularly when undertaking patient assessments) and knowing when to refer to other parties (e.g. Macmillan Cancer Information and Support Service) Undertake any other duties that may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.

Are you someone with excellent communication skills who would like to support people with cancer? We have several opportunities here at the North Middlesex Hospital working as part of the Clinical Nurse Specialist Cancer teams to help assess and offer support using a Holistic Needs Assessment to our cancer patients during their cancer pathway and beyond.

The post holder will work closely with the Personalised Cancer Care Manager and Clinical Nurse Specialists to develop care plans and health and well-being programmes, ultimately improving the patient experience.

The Cancer Support Worker will be required to initiate and maintain effective working relationships with a wide range of staff across the Trust and North Central London including colleagues, service users, carers and other stakeholders.

The post holder will be required to work on tasks that have implications for the successful implementation of the Personalised Cancer Care & Stratified Follow-up at North Middlesex University Hospital NHS Trust.

Main duties of the role are as below and the list is not exhaustive:
• • to work and assist with the Personalised Cancer Care Manager towards implementation of Personalised Cancer Care Programme
• to assist in the implementation of the personalised care agenda
• to collect and prepare data on service activity and use feedback for quarterly reports for PCCM, NMUH Cancer Board, North Central London (NCL), Alliance Dashboard and audit meetings as required
• support the PCCM to deliver national Survivorship initiatives



North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.

Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing.

We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.

For more information, please access the following link: https://www.northmid.nhs.uk/
• Support the PCCM with the development, coordination and administrative duties required to deliver the PCC initiatives – electronic Holistic Needs Assessments, care plans and treatment summaries, health and wellbeing events/clinics and other supportive initiatives.
• Act as a point of contact for internal and external enquiries regarding the Personalised care and Stratified Follow-up.
• Support the PCCM to coordinate promotional activities in the local community.
• Support the PCCM to provide education and information sessions to health care professionals within the Trust and community where appropriate.
• Support the PCCM to take appropriate actions to develop/refine the service according to need.
• Assist with all administrative duties and data management in close collaboration with the PCCM
• Attend meetings as necessary to record and produce accurate minutes for distribution in addition to disseminating relevant information.
• Assist the PCCM to organise local Health and Wellbeing events (eventually taking over responsibility of coordinating these events)
• Ensure up to date knowledge of current legislation, national and local regulatory requirements relating to accurate information provision.
• To effectively communicate with other health care professionals, volunteers and service users.
• Foster excellent working relationships with internal and external contacts at all levels.
• Make judgements on when to escalate concerns to CNS teams or PCCM (particularly when undertaking patient assessments) and knowing when to refer to other parties (e.g. Macmillan Cancer Information and Support Service)
• Undertake any other duties that may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.


This advert closes on Thursday 7 Nov 2024

See job description and person specification attached to this job advert. All details included in this document. Please Note: This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.

VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities.

We have the capability to deliver major surfacing and public realm infrastructure projects. Our specialist in-house traffic management division provides expert advice and support across the industry, whilst assisting with our own, in-house contracts.

We have a fantastic opportunity for a Control Centre Operator to join our Highways Business.

Based within the Volker Highways Control Centre, the Control Centre Operator is an indispensable part of the proactive and reactive response service for all Volker Highways contracts, being the first point of contact for the emergency response calls from various organisations. The tasks undertaken in this role ensure that the network is safe for the public and without congestion by allocating works to the operatives for emergency and miscellaneous tasks in a co-ordinated manner. The role will also include using Volker Highways' ATOM system, ERCC App and various client systems by instructing and monitoring works orders, permits and emergency responses which are essential to ensuring the company is contractually compliant in all operational matters.

About you

• An understanding of Emergency response
• An understanding of the highway authority contracts
• Previous experience in a control centre environment desirable

If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerHighways is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.

By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerHighways are able to ensure our staff provide unrivalled resources and expertise to our clients.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

Ensure the requirements of integrated governance are met (clinical, corporate and risk). Create a supportive management culture within the integrated teams to harness the capacity, energy and commitment of the workforce. We operate a Just and Learning Culture. To continually review working practices, methods and staffing requirements to enable the local services to adapt to shifting pressures and demands. Deputise in the absence of the Managing Director.

See job description and person specification attached to this job advert. All details included in this document.