Total 148 Customer Service job vacancies in Epsom, KT18 7EG

Registered Nurse

Bupa Pebble Mill Care Home, 2 Mill Pool Way, Birmingham, B5 7EG

£20.00-£22.05 per hour depending on experience and qualifications (Paid breaks)

£1.50 per hour weekend Enhancement

£2.00 per hour overtime Enhancement

Permanent Day shifts (8:00am - 20:00hrs)

Welcome Bonus: £1000*



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You know how important it is to be passionate about caring. It's what drives you. As a highly respected member of our amazing team, you play a pivotal role. As a Registered Nurse, with a valid NMC pin, you'll be responsible for driving and running the unit alongside clinical duties in the home. This includes observation, medication, reviewing and evaluating individual care plans, and providing clinical guidance to the care team and delivering best practice continually. You're accountable for making sure policies and standards meet our high clinical standard and offering clinical guidance to the whole care team, being crucial in helping with all CQC tasks. Highly trusted, you'll forge a real connection with our residents and their family, giving them the kindness and support and care they deserve.

We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents.

And as healthcare experts for over 75 years, we're committed to continually training you in the clinical and social care developments you need to do your job as a Nurse, learning from some of the best people in the industry from the UK and Globally. It's an exciting time to be with us.

You'll help us make health happen by:

• Taking responsibility for the well-being of our residents and making sure their physical, emotional and social needs are met
• Coaching and guiding the team, providing formal and informal teaching programmes for colleagues and other care professionals
• Carrying out assessments and developing, implementing and evaluating individualised care plans for each of our residents
• Monitoring work areas and practices to ensure they are safe and conform to the relevant standards, policies and legislation

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK
• Available to permanent employees

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

*Should you be successfully hired in to this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.

Learning Support Assistant - full time/part timeAn exciting opportunity to join us as a Learning Support Assistant on a fixed term basis in our Ofsted rated "Outstanding" School Have you got the drive, desire and dedication to make a difference to our children?Do you relish the chance to be part of a driven, creative and supportive team?Your OpportunityAn exciting opportunity has arisen for an enthusiastic and caring Learning Support Assistant to play a key role in supporting children. Our school has a passion and understanding of what effective learning is and we help to inspire our pupils to be the best they can be. In return for your hard work we can offer excellent CPD opportunities and the support of a strong collaborative team.What we are looking forA Learning Support Assistant with experience in supporting children Able to develop an understanding of the educational, welfare and social needs of childrenAble to develop positive relationships with young childrenAble to stay calm and objective when presented with challenging behaviourEnthusiastic and committed to working as part of a teamConfident and clear communicator with parentsFlexible with regard to classroom workPlease read the Job Description and Person Specification for more information before applying.About Danetree Primary School Danetree is a four-form entry, Ofsted rated 'OUTSTANDING' School set in fantastic grounds in West Ewell, Epsom. Our forward-thinking approach and dedicated staff aim to provide the best education for our children, bringing learning to life through our innovative thematic curriculum. As an academy within GLF Schools, we benefit from sharing outstanding resources, and support in every aspect of school life from learning and teaching to staffing and educational expertise. We can offer you: The support of GLF schools and the opportunity to be part of an inspirational, growing, and dynamic organisation Exceptional professional development opportunities through a tailored CPD programme An exciting opportunity to work within a growing school, shaping the future and strategic direction Confident, enthusiastic, and well-behaved children who enjoy learning A commitment to providing children with high quality learning opportunitiesOur School sits within a newly established cluster of Primary schools, overseen by a Regional Director. Along with , our cluster includes the following other schools; The Vale Primary School, Banstead Infant School, Warren Mead Infant and Junior Schools, Cuddington Croft Primary School and Floreat Wandsworth Primary School .
This is an exciting opportunity to work collaboratively with colleagues across this cluster, to share expertise and experience, ensuring all children in our schools receive an excellent education and reach their potential. It also provides opportunities for career progression across the cluster and gives you the chance to further your professional development.Join the GLF Schools Community As a part of GLF Schools, you will join a community of staff dedicated to transforming education. With regular progression discussions, there will be a wealth of opportunities for you to grow your career, whether in one of our 42 academies or in our central team.A growing Multi Academy Trust with over 2,000 colleagues and over 16,000 pupils Founded upon the values of Respect, Inclusivity, Integrity and Kindness 42 primary and secondary schools across 7 Local Authority areas across the south of England We work as a community whilst ensuring each school maintains its own unique identity Committed to ensuring all children and young people receive the best possible educationGLF Schools Employment Offer GLF Schools has a generous employment offer, which allows all our colleagues to Grow, Learn and FlourishAccess to our highly competitive Local Government Pension Scheme Flexible working options Generous holiday allowance Work life and family friendly policies Employee wellbeing initiatives Career pathways and talent management Access to a staff benefits portal Community and collaboration working modelPlease read the attached Join Our Community candidate pack for further information.The DetailsSalary: FTE £20,809 per annum. Pro rata Salary dependent on hours worked. Fixed Term until 31st August 2025.Grade: Associate 2 Pay Scale
Hours of work: to be discussed, over 39 working weeks (term time plus insets). Please indicate on your application what hours and working days you are interested in working. Contract: Part Time/Full Time

Job Title: Head of Quality
Location: Home based with regular national travel
Salary: £65000. Plus £5000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays.
Closing date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Head of Quality, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Head of Quality will play a crucial role in driving continuous improvement through audit and data analysis, and by making recommendations for improvement in response to trend and theme reviews as part of the internal quality assurance framework. This leadership position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape. A strategic leader with the ability to influence and drive change through an evidence-based approach is required to ensure our operational teams are empowered to drive and maintain improved client outcomes and exceed expectations in person centred care delivery. The successful candidate will demonstrate the ability to safeguard the company against risk through internal audit and quality markers, analysis of incidents and robust quality improvement planning which demonstrates improvements in care outcomes which are clearly measured.

Responsibilities:

• Lead the quality and compliance team in the delivery of the internal quality assurance framework.
• Ensure that any changes to the regulatory requirements of CQC, GDPR, SSSC and Care Inspectorate are
  quickly and accurately reflected in changes to systems and processes.
• Act as an expert advisor and lead on improvement activity; supporting operational leadership teams in
  identifying and learning from areas of good practice and offering target advice and support where practice
  requires improvement.
• Provide detailed and evidence-based quality reviews of service delivery against internal and external quality
  standards, providing recommendations and constructive feedback for improvement at both local and
  provider level.
• Lead the collection, analysis, interpretation and dissemination of all audit and quality assurance management
  information to a wide-ranging audience including senior leadership and branch teams.
• Work in partnership with the Head of Risk Management to identify and respond to business risk.
• Ensure that high standards are met across the business and that care is delivered in line with CQC/CI
  regulations, and other statutory and legislative requirements.
• Ensure policies and procedures are reviewed and implemented in line with legislation and best practice
  guidelines.
• Act as the ISO lead for the business effectively working with external partners to maintain ISO 9001
  accreditation.
• Act as the point of contact for managing Data Subject Access Request in line with GDPR requirements.
• Act as the Caldicott Guardian for the business.
• Develop, enhance and maintain the complaints process to ensure complaints are managed effectively.
• Support the planning, delivery and roll out of electronic care planning.
• Ensure systems and processes are standardised and provide robust data for review of service delivery and
  continuous improvement.
• Work in partnership with the Head of Nursing to develop and chair the Clinical Governance Committee.
• Work in partnership with the Head of Risk Management and Head of Nursing to develop and execute effective
  incident management reviews; cascading learning across the branch network.
• Act as a point of contact and representative for Prestige Nursing and Care at quality forums both internally
  and externally.
• Work collaboratively with operations and I.T teams to review systems and processed to support safe and
  efficient care delivery.

Accountabilities:

• Ensure a safety through learning culture is established and maintained throughout the business.
• Ensure branches maintain an internal audit rating of meeting expectations as a minimum requirement.
• Ensure all branches drive continuous improvement through the development and implementation of action
  plans following audit activity.
• Cascade learning from audit activity, regulatory inspections and trends and themes analysis; clearly defining
  and capturing improved client outcomes and service delivery.
• Maintain ISO accreditation.

Person Specification:

Essential

• At least 5 years quality management experience within Homecare and a track record in senior quality and
  compliance management.
• Experience of multi-site quality and compliance coverage.
• A proven track record in leadership and motivation of staff with demonstrable understanding of and
  commitment to achieving company objectives.
• Excellent understanding of regulatory frameworks and compliance requirements such as CQC, CI, Health and
  Social Care Act, DoLS/LPS, Mental Capacity Act and other relevant legislation and sector best practice
• Exceptional leadership, communication, and interpersonal skills.
• Auditing skills
• Ability to develop and implement quality measures and standards.
• Demonstrated ability to drive strategic quality initiatives and manage change effectively.
• Ability to analyse and interpret complex data sets, providing evidence based reports.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Ability to travel and stay overnight when required.

Desirable

• Educated to degree level.
• Operational experience within Homecare and/or Complex Care

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Title: Operations Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance and £3000 on call allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Plus part of the on call rota (1 in every 4 weeks) and flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Operations Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Operations Manager will play a crucial role in managing and optimising the delivery of high-quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence. This position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape.

Responsibilities:

• Line management responsibility for registered managers across the branch network; leading and motivating
  managers to achieve both financial and quality objectives.
• Provide expertise and support on branch operational issues, including the use of systems to ensure a high
  quality of service delivery and business efficiency.
• Support branch managers with manging service improvement requirements following branch audit.
• Oversee and ensure compliance targets are met across the branch network in line with the internal quality
  assurance framework and regulatory requirements.
• Work with the training team to ensure sufficient availability and attendance on mandatory and client led
  training programmes.
• Provide mentorship and guidance to branch colleagues fostering a culture of safety through learning.
• Utilise branch data to identify trends and themes, monitor performance and cascade learning across the
  branch network.
• Effectively manage day to day operations including branch resources, care provision and performance
  management to optimise operational delivery.
• Work with the Head of Operations to execute strategic plans at branch level to ensure the effective delivery
  of our homecare and complex care services.
• Support registered managers in planning and implanting new packages of care without compromising on
  safety.
• Ensure incident management, safeguarding and complaints processes are adhered to and managed
  appropriately; supporting branch colleagues to identify lessons learnt and drive continuous improvement.
• Contribute to the review and development of policy and procedure ensuring compliance with guidelines
  across the branch network.
• Establish and maintain effective partnerships with internal and external stakeholders.
• To have on call responsibilities shared across the group with other key team members on a rota basis of one
  in every four weeks.

Accountabilities:

• Maintain and improve the quality and care within the region evidenced through the internal quality assurance
  framework.
• Develop outcomes through evidenced improvements, which are visible through internal audits and external
  inspections.
• Development of successful team and leaders within the branch team.
• Successful conversion of new enquiries for packages of care across the region.
• Sustainable revenue growth in line with branch budgets.

Person Specification:

Essential

• At least 3 years management experience within Homecare and a track record in operational management.
• Experience of multi-site management
• Strong understanding of regulatory frameworks and compliance requirements.
• Track record of managing successful branches with a minimum of Good with CQC or 4 with the Care
  Inspectorate.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse and interpret complex data sets.
• Experience of manging branch P&L's.
• Experience of budget preparation.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Good understanding of the development of, and adherence to, mutually agreed budgets.
• Able to work unsocial hours when required.
• Ability to travel and stay overnight regularly.

Desirable

• Educated to degree level or equivalent.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Other Duties and Responsibilities Finance and Resource Management Manage Service financial budgets across all staff within the Service and that appropriate Cost Improvement Plans are developed and delivered to ensure savingsare achieved annually contributing to Divisional targets To maximise the efficiency and productivity of Service resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Leadership Team. To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget to budget holders and lead in setting, forecasting, managing and monitoring service budgets. To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets. To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity. Service Delivery and Development Develop operational and business plans for all Services in liaison with the Service Clinical Manager/ Matron which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team. Take Service lead responsibility for efficiency programmes reporting to the relevant Board. To support the Service Clinical Manager/ Matron by ensuring that the efficiency and productivity of clinical and support services are maximised. Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service(s) in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes. Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or review/developing policies. To prepare, develop and write business cases, bids and information papers for the Service(s) on behalf of the appropriate stakeholders, both internal and external as required. Governance and Performance Responsible for the performance management of the service(s), and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales. Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery. Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services. Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs. Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently. Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Clinical Manager/ Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned. Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation. Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance. Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions. In liaison with the Service Clinical Manager/Matron ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required. Contribute to the development and management of a Service Risk Register. Management & Leadership To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets. Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure that staff in your team/s are fully aware of the implications and can contribute effectively to service improvement. Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate. Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals. Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff. Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams. Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams. Undertake disciplinary/grievance investigations and sit on panels as required. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. Responsible for ensuring identified training and development is undertaken appropriate to the postholders role. Key Relationships To establish effective working relations with the following: Divisional Director Divisional Medical Director Divisional Director of Nursing and Therapies Group Clinical Manager Group Manager Service Clinical Manager Divisional Finance Managers HR/ Estates/ Information/ Service Transformation Leads External Commissioners Clinical and Non Clinical Staff within Services Performance Management All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development need

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


The following exciting opportunities are as a direct result of a large-scale ‘Strengthening Operational Structures’ transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.

Birmingham Dental Hospital and Community Dental Services has a number of fantastic opportunities for Laboratory Managers who want to be a part of developing a new management team, focused on delivering safe, high-quality care in the community to children and adults across Birmingham.

It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a ‘Great Place to Work’.

The post-holder will be primarily responsible for the operational management and service improvement of services working within the Dental Laboratory to contribute to the overall performance of the Group.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The role involves working in partnership with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe services listed within appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.

The Service Manager will, along with the Service Clinical Manager / Matron lead on the development of relevant services and see that they contribute to the performance of the Division overall.

The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a “Great Place to Work”.

The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include the rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).

IMPORTANT
• Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process.


• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.



Other Duties and Responsibilities

Finance and Resource Management

Manage Service financial budgets across all staff within the Service and that appropriate Cost Improvement Plans are developed and delivered to ensure savingsare achieved annually contributing to Divisional targets

To maximise the efficiency and productivity of Service resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Leadership Team.

To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget to budget holders and lead in setting, forecasting, managing and monitoring service budgets.

To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets.

To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity.



Service Delivery and Development

Develop operational and business plans for all Services in liaison with the Service Clinical Manager/ Matron which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team.

Take Service lead responsibility for efficiency programmes reporting to the relevant Board. To support the Service Clinical Manager/ Matron by ensuring that the efficiency and productivity of clinical and support services are maximised.

Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service(s) in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes.

Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or review/developing policies.

To prepare, develop and write business cases, bids and information papers for the Service(s) on behalf of the appropriate stakeholders, both internal and external as required.



Governance and Performance

Responsible for the performance management of the service(s), and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.

Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery.

Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services.

Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs.

Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently.

Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Clinical Manager/ Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned.

Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation.

Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance.

Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions.

In liaison with the Service Clinical Manager/Matron ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required.

Contribute to the development and management of a Service Risk Register.



Management & Leadership

To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.

Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure that staff in your team/s are fully aware of the implications and can contribute effectively to service improvement.

Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.

Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDR’s) for direct reports. Ensure all staff in sphere of responsibility have annual PDR’s resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals.

Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDR’s.

Develop a working culture that ensures Health and Wellbeing and promotes a ‘Great Place to Work and Learning for staff.

Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams.

Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams.

Undertake disciplinary/grievance investigations and sit on panels as required.

To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Responsible for ensuring identified training and development is undertaken appropriate to the postholder’s role.



Key Relationships

To establish effective working relations with the following:
• Divisional Director
• Divisional Medical Director
• Divisional Director of Nursing and Therapies
• Group Clinical Manager
• Group Manager
• Service Clinical Manager
• Divisional Finance Managers
• HR/ Estates/ Information/ Service Transformation Leads
• External Commissioners
• Clinical and Non Clinical Staff within Services


Performance Management

All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development need


This advert closes on Thursday 2 May 2024

Job Title: Full Stack Web Developer
Location: Prestige Support Centre, Epsom, Surrey
Salary: £30,000 - £38,000pa
Duration: Fixed Term Contract - Initial 12 months
Hours: Full time, Monday to Friday 9-5

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Web Developer, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We are looking for a dynamic and independent professional with solid web development experience and a flexible, enthusiastic, and can-do attitude to join our team.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years, and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

The role of the Web Developer (Full Stack) is to support the Development Team in developing and maintaining the in-house Enterprise systems to meet the constantly evolving requirements of our business.

The role will include meeting with relevant stakeholders within the organisation to attain a specification of required development, set deliverables and timeframes, and complete the work to a high standard.

As part of the role, you will also be required to create high level dashboard and reporting for the business, through Microsoft PowerBI and Power Automate

The role will also require liaising with outside organisations to complete successful API integrations between any external products, and the in-house Enterprise system.

The success of this role will be measured by:

• Deliver against the project requirements as set by the business.
• Mitigate and identify risk to systems through pending changes.
• Work within the IT team to achieve the company's objectives.
• Ability to adopt analytical and objective approach to problem solving.
• Ability to apply the IT skills learned at university or from training in a business environment.
• Ability to learn new technologies, applications, programming languages etc.
• Clear and effective communication.
• Ability to prioritise workload and deliver deadlines.

Main Responsibilities:

• To develop new user-friendly web applications to be used within the organisation.
• To maintain existing web applications.
• To create and maintain high level PowerBI Dashboards and Reports.
• Troubleshoot any functionality or performance issues.
• Test websites and applications thoroughly in different browsers and environments to ensure they perform as expected.
• Be efficient, organised, and able to work accurately to tight deadlines.

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required.
• Be a champion for internal customer service.
• Any other duties commensurate with the post.

Key Attributes/Knowledge/Skills/Experience

• A degree in Computing / Computer Science (or similar)
• Proven experience of working in Web Development
• Have a good working knowledge of Web Technologies, HTML, CSS, JavaScript, and PHP.
• Have a good working knowledge of databases, SQL Server.
• Be capable of maintaining existing HTML, PHP, and MSSQL Code.
• Have a good working knowledge and experience using PowerBI.
• Solid understanding of web development best practices and design principles
• Excellent problem-solving and communication skills
• Ability to work both independently and collaboratively in a team environment.
• Ability to manage and maintain several tasks and projects concurrently and to prioritise work accordingly.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Clinical: To support and assist the senior team member in the provision of a high standard of care and the promotion of physical, mental and emotional health to individuals and client groups. To be an effective member of the Multidisciplinary Team carrying out assigned tasks involving direct care in the support of the senior team member Undertake clinical interventions as delegated by a senior team member Health Promotion Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards To be involved in supporting, educating and informing family/carers where appropriate Assist in the promotion of health and wellbeing of patients Administration and Clerical Duties: Maintain clear and comprehensive, signed and contemporaneous records according to SDHC procedures Take and record telephone messages, respond and liaise appropriately Manage stationery and documentation supplies To be responsible for maintaining data entry and other record keeping e.g. recording mileage and annual leave on staff databases Team Working: Work as part of the team participating in procedures and duties in accordance with agreed standards relevant to role Assist with clerical and administrative duties as required Maintain regular contact with the senior team member and communicate all relevant issue

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac . This post requires you to have HCPC registration as a dietitian. Some existing post registration experience providing dietetic care to inpatients, including advising on enteral tube feeding, is also needed. For more detail please see attached job description and person specification.

Membership Support Executive

Epsom Support Centre | Hybrid Working | Full time

£26,000 per annum, depending on experience

37.5 hours per week

Being part of the central Membership team supporting the fitness division in all aspects of membership administration and support within our Nuffield Health Epsom Support Centre.

Key Responsibilities:

• Support on managing a portfolio of membership applications, cancellations, payment updates and reporting, for sites and central contracts.

• Managing the maintenance of all member data.

• To control, prepare and collect membership direct debits.

• Handling various types of communications and requests direct from members and staff.

• Liaising with gym management and staff to ensure prompt response to member queries and complaints.

• Providing an excellent level of support and customer service at all times.

• Manage the Sales Commission integrity checks for a region of sites.

• Support on integrity tasks for multiple areas in the business.

• Support on loading central contracts.

Experience, Knowledge & Expertise - Essential:

• Excellent communication skills and objective attitude to challenging situations.

• Managing and adapting to varied workloads and responsibilities.

• Administration experience

• Experience in a customer service environment

• Experience in a membership environment.

Experience, Knowledge & Expertise - Desirable:

• Experience with Gym Manager Membership system desirable.

• Experience with using different systems.

• Intermediate Excel skills.

Role Specific Competencies:

• The candidate must have excellent communication skills and be able to deal with challenging situations.

• Ability to work in a team environment and support colleagues whilst also achieving own objectives and targets.

• Personal values that drive performance with clarity, transparency and fairness to team colleagues.

• Flexible and open to change and new information; adapts behaviour and work methods accordingly.

• Ability to meet designated deadlines and managing multiple tasks.

• Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.

The Benefits

In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Proud member of the Disability Confident employer scheme

We currently have an opportunity for a We Support Team Member professional to join our team as a We Support Services Team Member in Epsom - KT18 5UX and be a vital part of delivering services! This is an excellent opportunity for a customer-focused individual to join a world-leading food and facilities management company, which can offer unrivalled opportunities for career progression. We're looking for enthusiastic individuals to come and join us at our prestigious corporate site.

Join Sodexo and be part of something greater!

What you’ll do: 

Post room duties and Porter duties - Meeting room setups Communicate well between staff, customers and clients and consistently demonstrate an efficient and friendly service to customers and clients. Ensure the Reception, Switchboard and Helpdesk are consistently handled and operated at agreed times. Answer the telephone promptly, politely & professionally always and connect callers quickly to the correct party. Deal efficiently with requests for outgoing calls or internal requests for information. Manage the new starter induction process for all new Toyota staff, including site tour and introduction to the key Workplace Experience teams Produce monthly performance reports on reception services provided. Produce marketing material to be shared on the Toyota and Sodexo intranet sites Be prepared to call First Aiders/Cleaners when urgently required. Arrange & log the booking of taxis and confirm the charge point. Ensure that any building or equipment maintenance defects are reported immediately through the correct channels. Correctly deal with lost property, following Sodexo and Client procedures about documentation and safekeeping. Participate in training or career promotion development schemes and team meetings to keep current with company legislations, policies and procedures internally or externally. Liaise with the Client, assisting in project work & Toyota papers. Ensure job sheets are logged & jobs are issued to the correct departments. Attend any Meetings as requested and take minutes. Attend other sites if required Help maintain Sodexo / Toyota systems, including VGreet, Condeco, SharePoint Place ad hoc orders for the Sodexo and Toyota teams as and when required Liaising with various contractors on & off-site Covering Reception responsibilities when required Report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate. To be aware of all Fire and Emergency Evacuation procedures and to ensure standard precautions are taken by staff to protect against fire and safety hazards. Comply with all company and client policies/procedures and statutory regulations relating to Health & safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your workplace. Continuous Improvement to agreed standards Carry out other reasonable tasks as directed by management. Carry out any other special duties or work outside routine but within the overall scope of the department. Room checks.

What you bring:

Proficient in English (Written and Spoken) Previous experience in Corporate Services Reception (6 months Minimum) Meeting room booking systems – specifically Condeco Switchboard operations/systems Help desk services Excellent communication skills with a keen eye for attention and detail Positive approach to learning in the role and identifying own training needs as appropriate. I am self-motivated and can work on my initiative within a team environment. Dealing with complaints whilst maintaining a professional outlook and positive attitude. Exceptional organisational skills Able to work flexibly on business needs. Committed to ‘getting’ the job done without compromising service levels and professionalism. Team player with a ‘hands-on’ approach to obtaining excellence in service delivery. Ability to converse at all levels and adapt to the environment effortlessly. Proficient in the use of IT platforms, Outlook, Word, Excel Fluent in English, both verbal and written

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

WE SUPPORT SERVICES TEAM MEMBER

• Monday - Friday, (No Evening & Weekend Work)
• 40 hours per week
• £13.00 per hour
• Access to onsite Gym
• Free meals & uniform supplied onsite
• Onsite Parking
• Great employee benefits & packages with Toyota & Sodexo
• Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is KT18 5UX

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Job Title: Sales Ledger Clerk
Location: Prestige Support Centre, Epsom, Surrey - 2 x days home based
Salary: £25,000+ depending on experience
Hours: Full time, Monday to Friday 9-5

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Sales Ledger Clerk, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

The Sales Ledger Clerk is an entry role for an individual aspiring to pursue a career in Finance. The role will report into the Sales Ledger Manager and also work closely with the Financial Accounts team.

Responsibilities:

• Generating and issuing sales invoices.
• Processing of sales ledger receipts and allocating payments received accurately.
• Organising customer direct debit collection, setting up new direct debits and amending existing details.
• Reconcile sales ledger accounts to maintain accuracy.
• Communicate with customers to collect overdue debts and address any disputes.
• Dealing with discrepancies and/or complex client queries.
• Assisting in month-end reporting and ad-hoc reporting tasks.
• Provide support across various departments within the business as required.

Skills and qualifications we're looking for:

• Literacy & numeracy skills
• Good communication skills
• High level of confidentiality
• Efficient time management & organisation skills
• Problem solving skills and initiative in tasks
• Preferable: graduate or willingness to study (AAT, ACCA, CIMA)

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Technology Service Desk Engineer

Hybrid - Epsom| Technology | Permanent| Full Time

Competitive salary, depending on experience

37.5 Hours

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

Do you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of Technology Service Desk Engineer how things work and solving problems at the core? Join Nuffield Health, where your expertise as a will play a vital role in transforming how technology services are delivered to our patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives.

As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn't a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care.

As our Technology Service Desk Engineer, you will:

• Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs).

• Troubleshoot and resolve hardware, software, and network-related issues for our customers.

• Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve both the triage and resolution of incidents as a hybrid between 1st and 2nd line to ultimately automate the repetitive tasks and focus on complex issues, enhancing your technical abilities.

• Deliver outstanding customer service, demonstrating empathy, patience, and effective communication skills.

• Maintain a high level of professionalism and ensure customer satisfaction throughout the support process.

• Continuously strive to enhance the end-user experience and exceed their expectations.

• Utilise IT service management principles and processes to deliver efficient and effective service delivery.

• Follow best practices and standard operating procedures in incident management, problem management, and change management.

• Contribute to the improvement of support processes and procedures for a newly formed team.

• Collaborate with cross-functional teams to resolve complex technical issues and fulfil service requests.

• Share knowledge and expertise with team members through documentation, training, and mentoring.

• Stay up to date with emerging technologies and industry trends to enhance technical skills and contribute to innovative solutions.

• Identify opportunities to automate and streamline support processes, improving efficiency and productivity.

• Actively participate in continuous improvement initiatives, suggesting ideas and implementing process enhancements.

• Contribute to the development and maintenance of a knowledge base for self-service support.

As our Technology Service Desk Engineer, you bring:

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience.

• Proven experience in a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus!

• Strong understanding of service management principles and ITIL framework.

• Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it.

• Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks effectively.

• Exceptional interpersonal and communication skills, with the ability to interact with diverse stakeholders.

• A passion for delivering outstanding customer service and exceeding expectations.

• Ability to adapt to changing priorities in a fast-paced, dynamic environment.

• Continuous learning mindset and a desire to stay updated with the latest technology trends.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme