Total 11 Customer Service job vacancies in Grimsby, Lincolnshire, DN31 1NH

Role: Team Manager - Leaving Care Services
Salary: £34,696 to £42,541
Role: Fixed Term Contract - Rolling Temp
Location: Peterborough and Lincoln

About the Role:

I am currently working with a leading provider in children's services who seeking a dynamic and experienced Team Manager to lead a dedicated team at their leaving care services within Peterborough and Lincoln. The successful candidate will oversee the delivery of high-quality services to vulnerable children and families, ensuring their safety, well-being, and development.
This role is a fixed-term contract and will be a rolling temp contract. You will be paid by the hour between £17.79 to £21.81 and this will be processed on a weekly timesheet.

Job Purpose:
To make a real difference to the lives of Children, Young People and Families by:
* Leading and managing a designated team of people working with service users to provide all required Children's Services activities and practices to the agreed standards; collaborating with other colleagues in the Locality as necessary

Key Responsibilities:

*Leading a team of staff and sessional workers in developing and maintaining effective practice and delivery of services to children, young people and families
*Completing all management procedures and routines for each member of the team in line with People Policies in order to maintain individual and team capability and motivation
*To plan and delegate the allocation of workload and resources within area of responsibility ensuring oversight of all case work and activities is maintained at all times
*Oversight and control of Service User Recording in the team to ensure it is undertaken in accordance with policies and procedures and to the satisfaction of Commissioners and all relevant external authorities
* To support CSM in the provision of performance management data and reporting to internal and external stakeholders as required.
*To support CSM in representing with stakeholders and commissioners, as required, in order to influence local practice and provision of support to children, young people and families.
*To maintain active engagement on all Safeguarding matters so that issues are dealt with in the interests of the child, in a compliant and professional manner, with appropriate escalation to, and involvement of, senior management and external agencies in line with Safeguarding Policy.
*To maintain and develop staff competence in their activities by keeping them up to date with relevant developments in social care, education, health and other relevant legislation, and all relevant internal policies and procedures

To be successful within this role you will need to be a driver, with experience in children's services. You will have experience line managing people and have a sound knowledge of Ofsted. You will be an empathic person who can keep calm under pressure and enjoy making a positive impact on children's lives.

Click APPLY TODAY to be considered for this role or Call Carina in our Brook Street Social Care Birmingham Branch.

Support Worker
Boston
Young People Service (16-21)
3-month contract
35 hours
£16.57 LTD / £14.13 PAYE (inc hol)
Provide essential support and empower young people aged 16-21 to live independently, safely, and happily within the community.

THE ROLE
As a Support Worker, you will work within a dynamic team, acting as a keyworker to young people, delivering tailored support packages. Key responsibilities include:

• Conducting initial assessments, safety planning, and action plans with young people.
• Supporting young people with essential living skills, including budgeting, cooking, and attending appointments.
• Managing housing and property tasks, including maintaining property standards and ensuring voids are minimized.
• Promoting engagement with education, training, or employment opportunities.
• Addressing challenging behaviors calmly and professionally, adhering to safeguarding protocols.
• Liaising with external agencies to provide holistic support to service users.
• Ensuring compliance with tenancy agreements and taking necessary action for non-engagement.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role, supporting young people with diverse needs. Essential skills and experience include:

• Knowledge of housing management, safeguarding, and support planning.
• Ability to engage and inspire difficult-to-reach young people.
• Strong interpersonal skills, including de-escalation techniques.
• Experience coordinating with external agencies to deliver support packages.
• Competence in conducting routine health and safety and property maintenance checks.

THE CONTRACT

• 35 hours per week:
  • Week 1: Tuesday - Friday
  • Week 2: Monday - Thursday
  • Week 3: Thursday - Sunday
• 3-month contract with potential extension.
• The pay for the role is £16.57 per hour LTD. The PAYE equivalent is £14.13 per hour, inclusive of holiday pay.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

What skills and experience we're looking for

Greenfields Academy is a specialist school for pupils aged 5-16 with complex SEMH needs (Social, Emotional, Mental Health). As part of a family of schools within CIT,Greenfields can draw on the expertise across the Trust and central team to provide the highest levels of education and care for our pupils.

• Our intent is to support pupils and their families to gradually overcome the barriers to education they have encountered and enable confident access to future opportunities; however and whenever they arise. Our contextually high expectations and School Values embody this, our provision is Personalised, Aspirational, Caring & Engaging (PACE).
• Pupil safety and wellbeing is our upmost priority; their voice is heard at Greenfields.
• Our step-based curriculum is delivered by qualified and experienced staff and enables access to a wide range of accreditation opportunities which are targeted to a pupil’s Tidal profile.
• We value academic and pastoral progress equally and pupils access a diverse range of interventions to support their additional needs.
• Highly trained adults and experienced school leaders support pupils through an embedded behaviour curriculum, which is founded in the principle that positive behaviour is learned

The school is part of CIT (Community Inclusive Trust), a Multi Academy Trust comprising of special and mainstream primary schools across Lincolnshire, Leicestershire and Nottinghamshire.

We are looking to appoint -Teaching Assistant Level 2 (Intervention) - Animal Care

Please refer to attached Job Description and Person Specification for more information about this role and to ensure your suitability for this role.

What the school offers its staff

The benefits we can offer:

• The opportunity to make a real difference to the lives of young people.
• A supportive induction process to help you develop within this role to be the best you can be and develop for your next career step.
• Access to high quality continuous professional development opportunities.
• A rewarding role where no two days are the same!
• Flexible working opportunities from day one of your employment with CIT.
• An experienced, innovative, forward thinking leadership team
• Access to the Local Government or Teachers Pension Scheme with generous employer contributions
• Access to an Employee Assistance Programme
• An Electric Vehicle Salary Sacrifice Scheme (salary dependent)
• A Bike2Work Scheme

Further details about the role

For more information about this role or to arrange a visit to the school please contact Andy Rush Tel 01476 574112 (enquiries@greenfields-cit.co.uk)

Closing date for applications: 5pm, 22nd November 2024

Interviews will take place: week commencing 25th November 2024

CIT is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. This post will be subject to an enhanced DBS disclosure, medical and reference checks.

Applicants may also be subject to a social media presence check.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Complex Needs Support Worker

Salary: £11.50 rising to £11.80, enhanced pay for shifts undertaken in the complex service.

Location: Birchwood House & Lodge, Lincoln

Full-Time positions available

Full-Time: 37.5 hours per week

Shift Times: 7 AM - 3 PM and 2 PM - 10 PM

Long Day- 7 AM- 10 PM (optional)

*Sponsorship is not available*

Do you have a big smile? That can make a person's face light up.

Do you have patience and a sense of humour? Working as a care assistant or a Support worker isn’t always the easiest job, but we promise that it will be one of the most rewarding.

Are you a great communicator? Building relationships, where each person’s views are valued and taken into account.

Are you kind, compassionate, or empathetic? Although prior experience as a Support Worker is ideal. Full training and enhanced specialist training is available.

Benefits and perks as a Support Worker:

A Salary increase to £11.65 once you have completed our paid-for-care certificate (An industry-recognised qualification)
A Salary increase to £11.80 on completion of a Level 2-3 NVQ qualification (An industry-recognised qualification)
Enhanced pay for shifts undertaken in Birchwood House.
Compensation of up to £200 for completing your e-learning before you start
Hastee Pay – withdraw up to 40% of your earned salary before payday as and when you want
28 holidays (including bank holidays)
An additional day off for your birthday plus up to 5 additional days off for your length of service
Quarterly Awards to reward & recognise our amazing staff’s commitment and contribution and service performance-related bonuses
Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health and health & wellbeing
You’ll also receive our pension & life assurance cover up to £10,000 (T&Cs apply)
Cycle2Work scheme
Free Blue Light Card
A Complex Care Support Worker is a professional who helps individuals with complex needs to live independently and access the local community. They are trained, skilled, experienced and highly qualified professionals who work as part of a team to carry out a range of tasks and duties to support individuals with the physical and mental aspects of their health condition. Complex Care Support Workers enable those who are vulnerable to live an independent life whilst providing individualised, compassionate care.

Duties of a Support Worker:

Companionship

Personal Care & Support

The teaching of independent living skills

Management of medication

Community-based activities such as swimming, social activities, or other leisure activities

Support to develop new hobbies and interests

Help with household tasks, budgeting, shopping etc

Where you will be working

Birchwood House is a purpose-built, high-intensity specialist home, designed to better support the needs of individuals with profound and severe disabilities, as well as those with complex behaviours that may challenge. Our service is particularly suited for individuals who have been in long-term hospital placements, often residing out of county, as well as those who have faced difficulties in securing suitable long-term placements or have experienced placement breakdowns with other providers unable to meet their complex needs.

Birchwood Lodge is a specialist supported living service, designed to meet the unique needs of individuals with learning disabilities, autism, physical disabilities, and complex behaviours that may challenge. Our service is focused on enabling residents to live independent and meaningful lives as active members of the community.

This job requires an Enhanced DBS to be carried out.

At Glenholme, our core values allow our staff and service users to thrive. We believe in treating individuals, their families and our staff with respect and dignity while placing a high value on equality, equity and diversity.

Proud member of the Disability Confident employer scheme

For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

Administration Officer - Ministry of Justice

Location: Grimsby, DN31

Pay: £11.59 per hour increases to £11.88 after 12 weeks in assignment

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (Monday - Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Ministry of Justice is a major government department, at the heart of the justice system. They work to protect and advance the principles of justice. Their vision is to deliver a world-class justice system that works for everyone in society.

What Will Be Your Day to Day Responsibilities?

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system. To do so your duties will include but not be limited to:

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms.
• Preparing meeting agenda, joining instructions and handouts.
• Resulting courts accurately, interpreting accurately the information required on a court file

You will also support in clerking the courtroom, which will involve:

• Assisting the judge and managing the courtroom, ensuring it runs smoothly and that everyone is in the right place at the right time.
• Implementing any updates and informing the judge.
• Speaking aloud in the courtroom and acting as liaison between jury and judge.
• Sitting beside the judge and using computers to change slides or show evidence as needed.
• Preparing all the case papers for the judge to make sure they are fully prepared for court.

Once trained it will be expected that you work across both of the Grimsby sites, these are only about a 5-minute walk apart.

We anticipate a large volume of applicants so if you have not been contacted directly within 7-14 days please presume you have been unsuccessful.

What's in this for you?

Applying for the Administration Officer role with the Ministry of Justice offers a compelling opportunity to be at the heart of the justice system's daily operations. As an integral part of the ministry, you will be instrumental in ensuring administrative efficiency, maintaining meticulous records, and supporting the coordination of essential functions.

This position provides a unique chance to contribute to the delivery of justice, fostering a sense of responsibility and civic duty. Working in a dynamic environment, you will gain valuable experience in administrative processes specific to the legal sector.

If you are detail-oriented, possess strong organisational skills, and are eager to play a vital role in upholding the principles of justice, applying for this position is a meaningful step towards contributing to the core functions of the Ministry of Justice.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Requirements To apply to become a volunteer you must: Be 18 years old or over. Hold a valid, full UK driving licence with no more than three penalty points (please note we cannot accept volunteers with drink driving endorsements until a period of 11 years has expired from the date of the offence). Have access to a car with four or more doors. Have access to the internet and email. Be willing to take part in all stages of the recruitment process. Be a good communicator. Before taking the time to apply, please familiarise yourself with the recruitment process and ensure that you are willing to take part in all stages of the process. We currently have approximately 200 volunteers giving up their time to provide this vital service between the hours of 06:00am and 08:00pm Mondays to Saturdays. There is no expectation on your time as a volunteer, however there is an understanding that you will aim to offer 2-3 days per calendar month to ensure the knowledge and training we provide is kept relevant and up to date. For full details of the detailed job description and main responsibilities, please refer to the job description under supporting documents.

Support Worker
Lincoln
Young People Service (16-21)
3 Month Contract
35 hours
£17.14 LTD / £14.61 PAYE (inc. holiday)

Support young people aged 16-21 in Lincolnshire on their journey to independence, with a focus on housing-related support and personal development.

THE ROLE
As a Support Worker, you'll play a key role in supporting young people to develop essential skills, make positive decisions, and ultimately achieve independence. You'll work closely with Senior Support Workers and external agencies to create and deliver personalized support plans.

• Act as Keyworker for a group of young people, coordinating their support
• Develop support plans and assist with housing management duties
• Facilitate regular consultation, enabling young people to make informed resettlement choices
• Guide young people on budgeting and welfare benefits claims
• Apply safeguarding protocols to ensure the welfare of clients
• Run activity programs and group sessions as required
• Perform minor property maintenance, ensuring properties meet Nacro standards

THE CANDIDATE
The ideal candidate will have previous experience in a similar support role, working with young people or vulnerable groups, and must be capable of working independently within a community setting.

• Experience delivering structured support to young people
• Familiarity with safeguarding and child protection procedures
• Experience with housing and property management tasks
• Ability to respond to challenging behaviors constructively
• Strong communication and record-keeping skills

THE CONTRACT

• 35 hours per week, working on a rotating shift pattern as follows:
  • Week 1: Tuesday - Friday
  • Week 2: Monday - Thursday
  • Week 3: Thursday - Sunday
• 3-month contract with potential for extension
• £17.14 per hour LTD company rate / £14.61 per hour PAYE, inclusive of holiday

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Support Worker
Lincoln
Young People Service (16-21)
3 Month Contract
35 hours
£17.14 LTD / £14.61 PAYE (inc. holiday)

Support young people aged 16-21 in Lincolnshire on their journey to independence, with a focus on housing-related support and personal development.

THE ROLE
As a Support Worker, you'll play a key role in supporting young people to develop essential skills, make positive decisions, and ultimately achieve independence. You'll work closely with Senior Support Workers and external agencies to create and deliver personalized support plans.

• Act as Keyworker for a group of young people, coordinating their support
• Develop support plans and assist with housing management duties
• Facilitate regular consultation, enabling young people to make informed resettlement choices
• Guide young people on budgeting and welfare benefits claims
• Apply safeguarding protocols to ensure the welfare of clients
• Run activity programs and group sessions as required
• Perform minor property maintenance, ensuring properties meet Nacro standards

THE CANDIDATE
The ideal candidate will have previous experience in a similar support role, working with young people or vulnerable groups, and must be capable of working independently within a community setting.

• Experience delivering structured support to young people
• Familiarity with safeguarding and child protection procedures
• Experience with housing and property management tasks
• Ability to respond to challenging behaviors constructively
• Strong communication and record-keeping skills

THE CONTRACT

• 35 hours per week, working on a rotating shift pattern as follows:
  • Week 1: Tuesday - Friday
  • Week 2: Monday - Thursday
  • Week 3: Thursday - Sunday
• 3-month contract with potential for extension
• £17.14 per hour LTD company rate / £14.61 per hour PAYE, inclusive of holiday

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Partner Support Advisor (Partner Admin) - Nisa
£23,400 plus great benefits (Work Level 6C)
Scunthorpe, in this role you'll work in a hybrid way, splitting your time between home and the coming into the office at least once a week. You'll work 1 in 4 Saturdays and be on a bank holiday rota (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a Partner Support Advisor to join our Partner Admin team at Nisa and help us make sure we get all the correct product orders to our retail partners. Our admin team consists of admin, bulks, presells and telesales.
As a Partner Support Advisor, you'll be responsible for setting up accounts and processing product orders from Nisa partners, making sure their requirements are met, and that our retailers get everything they need to give shoppers a great experience. You'll collaborate with teams and colleagues across the business, generating reports and helping to provide a consistently excellent customer service.

What you'll do
- Set up new accounts and manage product access
- Support partners with their bulk/ presell orders
- Accurately upload and push through orders into the system
- Create Excel files and generate reports
- Take delivery and order queries from Nisa partners, and help to resolve them
- Collaborate with teams and colleagues across all business areas to give the best service to our retailers

This role would suit people who have
- Intermediate to advanced Excel skills, including the ability to use VLOOKUPs and pivot tables
- Self-motivation and the ability to work on your own initiative
- Excellent organisational skills and the ability to manage multiple deadlines
- A high degree of accuracy and attention to detail
- Excellent communication skills with a collaborative approach

Why Nisa?
As part of our Nisa team, you'll get all the great benefits, training, and opportunities you'd expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. You'll also get:
- 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Coaching and training to support your career development
- Hybrid and flexible working options to support your work/life balance
- Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse working environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.