Total 126 Customer Service job vacancies in Hereford, HR1 2JB

Are you a motivated and enthusiastic staff nurse looking for your next challenge?

This is an incredibly exciting time in UHD with an expansion of Critical Care services across our site is now underway, including the building of a new 30 bedded critical care unit which will provide care in specialities such as trauma, surgical (including major vascular and maxillo-facial), medical, paediatrics and cardiology.

We are seeking nurses with a passion for providing excellent patient care with a particular interest in critical care to join our dynamic and rapidly expanding team.

You will be invited to work with the integrated multidisciplinary team and in return we offer a commitment to your professional development through a bespoke in-house critical care training programme and rotational opportunities to research and other high care areas.

This role offers the successful candidate an incredible opportunity for career development and a chance to make a positive impact on the lives of our patients, their families and on the wider service we provide.

12 months acute care experience is desirable as well as a goal of providing excellent nursing care, with an enthusiasm to learn being essential. We work 12 hour shifts, day and night, 365 days of the year.

This role requires an active UK NMC Registration

Base Location: Poole

Interview Date: TBC



Please note this role requires NMC Registration if you do not hold this registration/qualification you will not be shortlisted .

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Additional contact details

Telephone 0300 019 8590 and ask to speak to a Sister or Charge Nurse.

Planned informal visits are encouraged.

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

There is a planned move for this service between Spring and Autumn 2025 , when this role and base of work may relocate to Bournemouth hospital site. Upon relocation of the role/service, excess mileage allowance / reimbursement will not apply, and any travel between the post holder’s home and work base will be classified as a commute. Any other changes unrelated to this, will be handled in line with Trust/National terms and conditions.

Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.




This advert closes on Tuesday 5 Nov 2024

Proud member of the Disability Confident employer scheme

Please see the attached job description and person specification for more information about the role and responsibilities.

To support the PCN practices to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes working with the clinical supervision of a pharmacist. Main Responsibilities Queries: To respond to patient queries from patients and staff in a professional manner referring to the appropriate healthcare professional in accordance with practice protocols. Processing Repeat Prescriptions: To participate in the daily preparation of repeat prescriptions in order to ensure high quality, safe and timely repeat prescribing. Co-ordinating Repeat Prescribing Systems: To proactively contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems. Medicines Reconciliation: To support the practice pharmacist with medicines reconciliation in accordance with practice protocols and to update patients medical records / prescribing accordingly liaising with community pharmacy to ensure the correct medicines are continued following transfer of care. Medication review: To support the practice pharmacist to complete medication reviews prioritising patients with polypharmacy, strong opioids, high risk medicines and patients with unplanned hospital admissions. 6. Patient information: To source suitable patient information leaflets and resources to aid patient education and awareness as recommended by specialist healthcare teams to issue when completing reviews e.g. females on Sodium valproate and ensuring they have recent advice and information on Pregnancy Prevention Programmes and medical review. Care Home Patients: To support the Care Home Pharmacist with medication reviews in Care Homes and updating patients medical records / prescribing accordingly (including weight records). Domiciliary Medication Review: To retrieve medication histories and clinical information and support medication reviews to patients via domiciliary visits and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care and ensure adherence. Leading and supporting on cost effective prescribing initiatives: To implement medication changes in line with ICB guidelines in agreement with the practice. 10. To review medicines prescribed as specials or unlicensed medicines and liaise with practice pharmacist/ designated GP to justify use. 11. To reduce the prescribing of medicines available over the counter, low value and low priority treatments and self-care items: To raise awareness of medicines that should be purchased and lead on projects to inform patients and reduce prescribing in line with NHS England guidelines. Medicines Audit & Service Evaluation / Development: To participate in audits to monitor and analyse individual practice / primary care network prescribing performance and trends against ICB and National targets, using data and identifying priority areas for action. 13. To produce written and verbal prescribing reports for practices / primary care networks including recommendations and assistance in the implementation of these recommendations. 14. High Risk Medicines: To support the practice pharmacist by completing medication audits for High Risk medicines, checking that routine monitoring is completed regularly reporting any variances and taking appropriate action as specified by designated GP. Long term clinical conditions / Service Evaluation: To support practice nurses in providing care for long term conditions and QOF framework: e,g, Asthma, COPD by ensuring patients have good inhaler technique, Diabetes demonstrating blood glucose monitoring devices. Completing audits to ensure that blood tests have been completed for long term conditions and medicines prescribed are safe and appropriate e.g., HbA1C / GFR and diabetes reviews / medications. External reviews and CQC Inspections: To support the practice when preparing for external reviews and CQC inspections ensuring SOPs relevant to medicines are current, relevant and up to date. Support the work of practice pharmacist and prescribing lead to ensure practice is compliant with CQC standards relating to medicines. Safe storage of medicines and vaccinations To ensure fridge monitoring is complete and complies with legislation. To ensure medicines are stored safely and comply with legislation. To ensure stock is maintained and out of date stock is identified and disposed of in a timely manner. To support the ordering of formulary medicines, vaccines and blood glucose monitoring equipment. Liaising with the Integrated Care Board and Primary Care Network: To support the practice pharmacist to liaise with the Primary Care Networks and Herefordshire & Worcestershire ICB in response to monitoring and management of prescribing budgets. Telephone and patient facing medicines support: Support patients with questions, queries and concerns about their medicines signposting patients to appropriate services and other healthcare professionals (e.g. community pharmacy, face to face medicines review with the practice pharmacist).To offer practical advice to patients and carers for minor ailments e.g. head lice. Training: To deliver specialist training to GPs, practice, community and care staff, and patients to promote and ensure current best practice related to prescribing appropriate to your knowledge, competencies and specialist areas under the supervision of the practice pharmacist. To maintain mandatory training competencies as specified by Practice Manager. Medicines Safety and Alerts: To highlight and discuss MHRA alerts and product withdrawals with GPs, HCPs and practice pharmacist agreeing and implementing changes, informing patients and community pharmacies. To ensure prescribing supports current safety recommendations e.g., Insulin - prescribed by brand. QOF: To support the achievement of the practices prescribing Quality and Outcomes Framework targets. Repeat prescribing staff management: To provide supervision, training and professional leadership to the practice administrative staff in the preparation of repeat prescriptions. FP10 Security: To assist in the control of stocks within the practice and to advise on safe and secure handling ensuring compliance with legislation. Medicines Information: To signpost and share with Practice Staff the ICB Medicines Optimisation internet pages, prescribing newsletters and formulary and other useful resources. 26. Supporting Digital Solutions: To promote and adopt digital solutions including Patient Access, NHS App, Electronic Repeat Dispensing, Analyse Rx, Electronic Prescription Service (EPS) to patients and practice staff. 27. Health Information Campaigns and Patient Information: To inspire the patient population with seasonal health information campaigns, creating displays throughout the year e.g., Stop Smoking, Antibiotic Awareness, annual Flu campaign. 28. Patient Participation Groups: To present at patient group meetings and give advice and encourage the appropriate use of medicines and resources and to demonstrate and encourage online health applications. 29. Networking, personal and professional development: To liaise with other General Practice Pharmacy Technicians from neighbouring GP Practices and PCNs to share good practice. The post holder will be responsible for facilitating their continual professional development and completing the CPPE Pathway. The post holder will develop their role, identify service needs and prioritise work appropriately. The post holder will participate in annual individual performance review. 30. Other duties: Helping to maintain a positive, supportive culture across the whole practice team including a positive and patient focused approach. Any other duties commensurate with the posts banding, as defined by line management. The postholder will take accountability for their own actions either directly or under supervision. Pharmacy Technicians may be required to complete vaccination training in the event of a COVID-19 vaccine.

Job Title: - Care Support Worker - Mental Health Trust: - Herefordshire and Worcestershire Health and Care NHS Trust Location: Hereford - Stonebow Unit , Oak House - Hereford, Elgar Unit , Worcester , Princess of Wales Hospital - Bromsgrove, Cromwell Pay Rate: £12.45 - £21.03 Shift Patterns: - Long Day 07:30 am- 20:00 pm Late : 19:30 pm - 20:00 pm About the Trust - Rated Good in their most recent CQC report,Herefordshire and Worcestershire Health and Care NHS Trustare the countys main provider of community nursing, therapy and mental health services. They provide services for people of all ages, across a range of settings, experiencing both physical and/or mental health conditions. Why might this job interest you? This position allows you to make a significant impact on individuals' lives by providing essential support and compassionate care in mental health settings, all while having the freedom to choose your own working hours. The flexibility of a bank role enables Mental Health Care Support Worker to balance professional responsibilities with personal commitments, promoting a healthy work-life balance. The ability to contribute to patient care on a flexible schedule makes this role both rewarding and accommodating, ensuring that individuals receive the necessary support when they need it most. What you can add: Assessing and monitoring patient conditions Checking symptoms and vital signs and arranging diagnostic tests Displaying excellent analytical ability and sound decision making in changing clinical situations Working as an effective team member and promoting team and interdisciplinary relationships The role will involve, but not be limited to you performing the above. What you'll need: A minimum of 6 months paid experience in a Mental Health hospital environment within the last 3 years Comply with NMC Professional Registration and keep up to date with current nursing practices *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help- access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means you'll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. Apply Today By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

As part of this role you will undertake clinical record keeping; ensure that all case records are maintained accurately, legibly and contemporaneously and that all information acquired in the course of carrying out their duties is treated in the strictest confidence but is shared with all professional colleagues, in line with information sharing policy/protocol. Undertake administration/secretarial duties that are specific to the role. Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying Provide administrative support to the team/service meetings, including the preparation and distribution of agendas and papers. Support clinicians with preparing and sending out clinical documentation such as letters. Arrange, confirm appointments and meetings, making appropriate arrangements e.g. hospitality, booking venues, equipment etc Answer/deal with telephone enquiries. Responding & redirecting emails sent to the teams generic email account For full details of the duties and criteria for the role please refer to the job description and person specification attached.

General Health Nurse - Permanent Role (£18.50/hour)
Service Care Solutions is recruiting a dedicated General Health Nurse for a permanent position with one of our esteemed private clients in Herefordshire. In this role, you'll be responsible for delivering high-quality clinical care, supervising staff, and maintaining clinical standards within the home.

Pay £18.50
Hours 0700-1900
Location Herefordshire
Key Responsibilities:

• Deliver all clinical elements of care, ensuring high standards are met.
• Supervise and guide staff, working under the direction of the Clinical Lead.
• Actively ensure the medication and nursing needs of each resident are met.
• Promote individualised care and uphold statutory and regulatory standards.
• Prepare, review, and update resident care plans to ensure accuracy.
• Administer medication and maintain detailed records.
• Monitor care standards, ensuring staff perform to the best of their abilities.
• Facilitate GP visits as needed and implement any guidance provided.
• Report any incidents, concerns, or accidents to the Home Manager & Clinical Lead.
• Provide clear handovers with priorities for the upcoming shift.
• Offer ongoing clinical support to the team, ensuring they have the knowledge and skills to deliver exceptional care.

This is an exciting opportunity to join a supportive environment and make a positive impact on the lives of residents. If you're passionate about providing top-tier clinical care and meeting high standards, we'd love to hear from you!

Please send your CV to andrew.wiles@servicecare.org.uk

Full time, 37.5 hours per week, working every other weekend on a rota.

In our Supported Living home in Hitchin we support people with learning disabilities to live a full and independent life. Our customers each have their own self contained flats within the building.

A night enhancement of £1.00 per hour will apply from 8pm to 7am Monday – Thursday (this does not apply to sleep-ins). A weekend enhancement of £1.00 per hour will be paid from 8pm Friday to 7am Monday (this does not apply to sleep-ins).

You must have a UK manual driving licence so that you can drive our customers cars when the need arises.

Are you an experienced care worker or would love to start a career in care?

If so, we would love to hear from you! Apply now, helping us to continue our great work making a positive impact every day on the lives of people with a disability.

Care Assistant, Support Worker or similar experience is desirable but not essential. We offer an excellent training and induction programme for everyone!

As a Support Worker with Leonard Cheshire you will become part of a fantastic team. Every day is different, but here are just some of the duties you will do:

• Assistance with daily life tasks including personal care, medication and mealtimes.
• Escort and assist in and around the service, at external events and appointments.
• Supporting our Person Centred approach, encouraging maximum independence for our customers and helping to achieve individual aspirations.
• Maintain up to date and accurate records.

Please see the job description (link below) for more details.

To be successful in this role you will:

• Have good interpersonal skills and ability to communicate effectively.
• Work flexibly and creatively with customers and their families.
• Ideally have personal care experience (not essential).
• Be able to work under pressure and as a team.
• Flexibility to work within rostered hours / prepared to participate in an on-call rota where required.

We offer a wide range of employee rewards to include:

• Wagestream, option to withdraw up to 40% of your pay before pay day (click here for more details).
• Free Blue Light Card.
• Contributory company pension scheme with competitive life cover benefit.
• Access to a Cash Health Plan at very favourable rates.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Free DBS check.
• Employee Assistance Programme and so much more!

If you have any questions or further enquiries, please contact Harinder.Athwal@leonardcheshire.org or call 07925 302 565.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

To view detailed Job Description and Person Specification for this role, please see attached supporting documents.

University Hospital Dorset are looking for a CAU Ward Clerk/ Receptionist.

Job overview:
• To provide support to CAU and Paediatric Reception and cover for absences.
• To provide an efficient ward clerk service to the Children’s Unit.
• To provide an efficient and effective elective/emergency admissions service for the Children’s Unit.

Base Location: Poole Hospital

Interview Date: 4 November 2024
• Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
• Deal with any enquiries from patients, relatives, visitors, staff, GP’s or Health Visitors
• from within and outside the hospital and co-ordinate to relevant source
• To advise the Outpatient Department of the need for follow-up appointments,
• following a child's discharge from the Ward, including accurate patient data
• To receive telephone calls and take accurate messages for the ward staff.

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patients, a cheerful disposition and a positive attitude is a must have.

The hours of work are 09.00-17.00 Thursday & Friday per week, we welcome part time applicants.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patients, a cheerful disposition and a positive attitude is a must have. The hours of work are 09.00-17.00 Thursday & Friday per week, we welcome part time applicants.

To assist in the continuity of an efficient CT & MRI service. To be the first point of contact for patients and for their care. To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

To assist the registered nurse in the delivery of direct and indirect patient care. To report any concerns to the registered nurse relating to standards of cleanliness, hazards and patient safety within the clinical area. To ensure the registered nurse is regularly updated on patients condition and progress. To ensure the equipment is clean and in good working order. To ensure the environment is clean and tidy. All NHS workers in England who have face to face contact with patients are encouraged to fully vaccinate against COVID 19. Please carefully consider this requirement when applying for this position

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

For more information about the role and responsibilities please see the attached job description and person specification.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.