Total 127 Customer Service job vacancies in Kayenta, Arizona

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Performs a wide range of complex occupational therapy duties requiring an advanced practical knowledge of occupational therapy, evidence-based medicine and data collection.
• Responsibilities include providing evaluation and therapeutic interventions to a full range of ill and injured individuals with needs concerned with, but not limited to, physical rehabilitation, musculoskeletal extremity injury, spine complications and/or injuries, neurological injuries/impairments, pediatric development, post-operative care, pain, cognitive disorders, and concomitant behavioral health disorders.
• Develops and implements complex, goal-oriented treatment plans for patients presenting with a multiplicity of dysfunction and impairments in physical, functional and adaptive areas such as, functional daily activities, adaptive sports, reconditioning, injury prevention, human performance optimization, pain impairments, and reintegration.
• Applies the use of therapeutic modalities and new integrative techniques and technologies for the purpose of evaluation and ongoing treatment. Therapeutic modalities may consist of, but are not limited to, traditional physical agents such as air, water, electricity, sound, and radiant energy; therapeutic exercise; therapeutic massage; soft tissue mobilization; manual therapy.
• Fabricates custom upper extremity orthoses and also designs, fabricates, or recommends adaptive equipment to improve function, or as part of post-operative or post-traumatic injury treatment that is typical of a comprehensive hand therapy practice.
• Provides patient/family education on the injury/disease process and its effect on function, joint protection, energy requirements, ergonomic needs, activity modification and progression of function or changes in impairments.

• Assesses the full scope of the patient's needs by performing nursing functions based on the nursing process, including interview of patients, family members, review of medical record, and documentation of all findings.
• Shares in the responsibility for the maintenance of patient records. Records observations relative to patient condition, nursing intervention and patient reaction.
• Provides age appropriate care and treatment to all patients, such as observing patients as required for change in vital signs and reports adverse symptoms.
• When certified, administers medication under the supervision of a professional nurse. Incumbent may administer prescribed medications by oral, subcutaneous and intravenous routes.
• Under the supervision of the Nurse Manager, serves as team leader by managing unit activities.

• Procures Architect-Engineering and Facility Construction services above the Simplified Acquisition Threshold (SAT) which after receipt of requisitions, determines the appropriate contracting method.
• Collaborates with project officers and program officials to define procurement requirements including proposed scope of work/specifications, evaluation criteria, pricing schedule, milestone dates, independent government cost estimate (IGCE), type of procurement process, subcontracting opportunities and requirements, terms of contract, drawings and reference documents, and selection of technical evaluation committee members.
• Reviews requests for contract (RFC) for the procurement of major facility construction, A-E services and other procurements as assigned for compliance and acceptable level of detail commensurate with the scope and complexity of the identified requirement.
• Analyzes the requirement and determines the method of procurement; reviews justifications for sole source and prepares documentation and posts to the Government Point of Entry (GPE) Federal Business Opportunities (FBO) website as applicable; and determines applicability of requirements.
• Researches, prepares and issues solicitation and contract documents. Organizes, coordinates and performs the bid opening process or leads the proposal evaluation process.
• Completes documentation of the award decision, ensure adequate competition, consider government sources of supply, set aside-determination, and obtain all necessary reviews and approvals, as applicable.
• Administers assigned contracts in accordance with contractual terms and conditions, IHS policy, and all regulations. Ensures compliance with contract requirements including deliverables, schedule, quality, price/cost, notices, insurance, etc.
• Evaluates, negotiates and prepares all documentation to execute and resolve all contract modifications, change orders and requests for equitable adjustment (REA).
• Guides and performs analyses of the program needs and determines strategies that best fit the requirements of the program.
• Collaborates and provides technical assistance to the program offices in developing annual acquisition planning documents.
• Assists client offices in developing acquisition strategies, acquisition planning documents, and mutually agreeable milestone schedules that lead to achieving identified program goals and requirements for major projects/contracts.

• Receives notification and referrals for non-IHS and IHS referred care through hard copy or the automated referred care system
• Verifies and determines patient's eligibility for Medicare, Medicaid, Private Insurance, VA or other potential alternate resources
• Researches matters thoroughly based on appropriate regulations or other mandatories prior to rendering work product
• Prepares memoranda for correspondence for the reviewing appeals officer, identifies deficiencies and recommends appropriate course of action
• Performs prescreening process for potential eligibility and gathers pertinent information utilized to determine PRC eligibility and potentially eligibility for alternative resources
• Conducts in-depth face-to-face interview or by telephone with patients and/or families to ensure accurate completion of enrollment application
• Ensures that PRC funds are available prior to issuance of obligating documents on behalf of the government
• Initiates medical authorizations and denial of service for inpatient/outpatient/ancillary medical services for eligible IHS beneficiaries
• Maintains complete fund control records for health services funds allotted
• Issues correspondence to patients, health care providers and other agencies
• Assures request for contracts are submitted with work specifications
• Tracks all referrals to non-IHS facilities to include those referrals to other IHS facilities to support Case Management activities

WHAT IS THE TEGE - Tax Exempt/Government EntitiesDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Tax Exempt and Government Entities HQ/Shared Services, Business Systems Planning


The following are the duties of this position at the full working level.

• Conducts research for and assists the manager on a variety of issues and special projects; or, as needed on an ad hoc basis, performs less complex assignments related to planning and finance functions. Identifies potential and actual problems and probable causes; research specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
• Participates in staff meetings for the purpose of determining action items and ensuring that controls are established for these items.
• Secures information, develops and compiles miscellaneous, recurring and special reports and studies. Compiles data for various financial reports, including securing input from staff and other TE/GE offices. Prepares backup data, recommends improvements and coordinates the compilation and preparation of reports involving more than one area.
• Prepares and consolidates executive level presentation materials (reports, charts and graphs) for the manager. Serves as the main point of contact and furnishes information in administrative matters such as suggestions, reports, program schedules, staffing pattern evaluations, travel schedules, correspondence, management documents and similar substantive matters.
• Receives and analyzes all incoming communications, reports and instructions. Personally handles items of an administrative nature and forwards balance to appropriate personnel with required background material. Maintains suspense records on incoming/outgoing action documents and follows up on work in progress to ensure timely reply or action.

Serve as a Mission Support Specialist (Generalist) planning an carrying out a wide variety of administrative, management and program planning, activities, policy research and other duties related to mission support functions. This position starts at a salary of $73,858.00 (GS-11, Step 1) to $115,079.00 (GS-12, Step 10) with promotion potential to $115,079 (GS-12 Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.


Typical work assignments include:

• Providing comprehensive human capital management advisory services on substantive organization functions and work practices.
• Paying invoices in a timely manner and resolving issues as needed ensuring all purchases are made in accordance with the Anti-Deficiency Act (ADA).
• Advising injured employees on their rights with regards to Return to Work, Continuation of Pay, Light Duty, or Vocational Rehabilitation in accordance with the Office of Worker's Compensation Program (OWCP).
• Ensuring travel vouchers are correct and complete and submits them for reimbursement in accordance with federal travel regulation.
• Performing duties as the Local Property Officer, utilizing knowledge of Systems and Products (SAP), and ensuring timely processing of inventory, disposal, approval, and other related actions.

The description of duties indicated below are summarized examples of tasks that will be performed by the position. This position is being announced concurrently under Merit Promotion/Excepted Service procedures. Please review vacancy announcement number IHS-25-HQ-12495156-MP/ESEP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.

This announcement is identified as a position needed in support of Sanitation Facilities Construction (SFC) projects specifically funded by Congress through the Infrastructure Investment and Jobs Act (IIJA), subject for a Term of 2-4 years that may be extended up to 10 years subject to Agency determination.

This position will be located in one of the locations identified and will be responsible for duties such as:

• Collecting information from homeowners.
• Maintaining a log of projects and record facts concerning work activity.
• Preparing project reports and spreadsheets to track submittals, quantities installed, construction progress and payments.
• Reviewing project plans prior to contract advertisement to determine practicability.

The description of duties indicated below are summarized examples of tasks that will be performed by the position. This position is being announced concurrently under Delegated Examining procedures. Please review vacancy announcement number IHS-25-HQ-12495157-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.

This announcement is identified as a position needed in support of Sanitation Facilities Construction (SFC) projects specifically funded by Congress through the Infrastructure Investment and Jobs Act (IIJA), subject for a Term of 2-4 years that may be extended up to 10 years subject to Agency determination.

This position will be located in one of the locations identified and will be responsible for duties such as:

• Collecting information from homeowners.
• Maintaining a log of projects and record facts concerning work activity.
• Preparing project reports and spreadsheets to track submittals, quantities installed, construction progress and payments.
• Reviewing project plans prior to contract advertisement to determine practicability.

• Coordinating services through community wellness planning and community health information tracking program to include community assessment planning.
• Implement and evaluate project services such as facilitation of focus groups, interview with patients, identification of patient knowledge, attitude, behaviors and beliefs regarding health issues.
• Assists in conducting data collection for program evaluation consistent with Health Promotion strategies.
• Assists in the implementation of evidence-based prevention education programs.
• Develop and implementation of continuous quality improvement program.
• Provide Technical Assistance with potential local service unit funding mechanism/process such as grant writing.

• Performs a variety of tasks having several steps or a sequence of tasks that requires attention to work operations in a kitchen or dining area following established procedures.
• Sets up cafeteria lines, steam-tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter, and beverages; replenishes as necessary.
• Break down and cleans tables and area when meal is finished and returns dishes and food to the kitchen area.
• Cleans exhaust vents, hoods, windows, ceilings, and walls. Cleans and sanitizes trash cans; disposes of trash.
• May unloads and stores food from delivery trucks.
• May unloads and stores food from delivery trucks.

Major Duties:

• Advisory Services: Provided on the basis of persona; knowledge or on the basis of personal research in the guidelines or contacts with the offices and individuals within the service.
• Budget and Financial Management: Collects data for the unit's operating budget, consolidates material into an annual service budget; sets up controls to monitor expenses during the year; and recommends budget adjustments including restructuring budget allocations or work plans to deal with changing situations such as varying costs for equipment parts, or services, and changes in the availability of funds. Alerts the Administrative Officer or other authority of significant issues/problems, such as overspending in assigned accounts.
  • Serves as technical resource to unit personnel on travel policies and regulations, and provides information on travel allowances and requirements. Prepares travel authorizations and vouchers using automated systems and software for travel and voucher preparation.
  • Researches accounting problems such as erroneous payments, object class errors, unobligated commitments, and late payments, and ensures corrections and/or adjustments documents are entered into the accounting systems.
• Office Program Work: Collect data, review, analyze and develop plan (if necessary), monitors signed/unsigned clinical notes, to improve access and in support of completing outpatient encounters. Provides data and proposals to the Chief of Medicine (Service Chief) and Administrative Officer (AO) for this same function.
  • Assists with identification of staffing shortages and deficiencies assuring efficient allocation of clinical personnel needed to maintain safe unit staffing levels as needed. Ensures data validation from (Gains and Loss [G&L], inpatient rosters and Cost Data Reports [CDR]). Compiles data, produces trends and makes recommendations based on the data and requirements, to assist the Sub-Specialty Chief with VA, national and local regulatory compliance.
  • Participates in the development and review of clinical staffing and scheduling policies /procedures. Provides staffing and clinical outcomes data to interdisciplinary team members to establish and effectively trend staffing and clinical care outcomes metrics.
• Office Services: Assists Administrative Officer (AO) with Credentialing and Privileging of Physicians, Mid-Level Providers, and Dependent Providers.
  • Conducts extensive research and compilation of data from diverse sources. Extracts and assembles information, conducts analysis and develops reports. Demonstrates proficiency in Microsoft Word, Excel, PowerPoint and program management software.
  • Responsible for data collection, analysis, and reporting for the assigned Sub-Specialty Section. Pulls data from systems such as VHA Support Service Center (VSSC), Strategic Analytics for Improvement and Learning (SAIL), and Specialty Productivity Access Report and Quadrant Tool (SPARQ), including those reports built using Pyramid Analytics, and VISTA for Budget reports. Analyzes this data and prepares reports for Sub-Specialty Chief and Medicine leadership. Assist Sub-Specialty section staff in understanding and utilizing data gathered from these sources.
  • Serves as Sub-Specialty section expert on Managerial Cost Accounting (MCA) reports. Reviews and updates labor mapping for section staff, works with MCA staff to address concerns with cost outliers, and ensure person class code assignments are accurate and reviewed on a regular basis.

• Exercises mature judgement using a wide range of therapeutic skills in the assessment, diagnosis, and treatment of patients and their family who present with problem and management of acute and chronic mental illness with patients of all ages.
• Provides community-based, integrated treatment plans and furnishes continuing clinical services to patients and families.
• Provides Navajo and English interpretation for clients, patients and general community to answer questions regarding services, scheduling and assists providers.
• Works with other health technicians and psychologists.
• Assists in organizing and working with the health/community teams to plan, develop and implement integrated behavioral health programs that meet the needs of the public in the service area.
• Participates in departmental quality monitoring and performance improvement activities, planning, data collection and
  reporting.

• Exercises mature judgement using a wide range of therapeutic skills in the assessment, diagnosis, and treatment of patients and their family who present with problem and management of acute and chronic mental illness with patients of all ages.
• Provides community-based, integrated treatment plans and furnishes continuing clinical services to patients and families.
• Provides Navajo and English interpretation for clients, patients and general community to answer questions regarding services, scheduling and assists providers.
• Works with other health technicians and psychologists.
• Assists in organizing and working with the health/community teams to plan, develop and implement integrated behavioral health programs that meet the needs of the public in the service area.
• Participates in departmental quality monitoring and performance improvement activities, planning, data collection and
  reporting

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

NOTE: This is a TEMPORARY appointment (not-to-exceed 11/30/2025). This appointment may be renewed for additional service in accordance with Agency needs for 1 additional year. Temporary positions offer health insurance (if the employee is expected to work at least 130 hours per month for at least 90 days) but do not offer life insurance or retirement benefits and may be terminated at any time before the expiration date. The appointment to a Temporary position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.

Duties include, but may not be limited to the following:

• Provides assessment and management of ambulatory patients seen in the Emergency Department.
• Evaluates patients for emergency medical conditions, ordering appropriate diagnostic studies and performing a wide range of treatment procedures under the direction of the supervising physician.
• Assists in behavioral/psychiatric situations to include crisis intervention, management of aggressive or suicidal psychiatric patients, and one-to-one observations.
• Assists Emergency Department Physicians with complex, specialized, and potentially life threatening procedures.
• Performs airway management using Bilevel Positive Airway Pressure (BIPAP) and advanced airway techniques.
• Operates specialized medical equipment such as defibrillators, electrocardiographs, and oxygen apparatus
• Performs additional duties include dressing changes, wound management, suture removal, repair of simple lacerations, foley catheters insertion, splint, binder and bandage applications, and performance of tracheotomy care.
• Performs specimen collection, preparation and transfer to the lab for processing of blood, tissue, urine, stool and sputum.
• Responds to medical emergencies on the facility grounds, and sometimes encounters situations which may be life threatening as part of the Rapid Response Team (RRT) as assigned.
• Conducts or assists with the training of personnel in cardiopulmonary resuscitation (CPR), basic, and advanced emergency medical care techniques if appropriately trained and qualified.
• Conducts or assists with stand-downs, community health programs, blood pressure and glucose screenings, flu immunizations, etc.
• Transports monitored and unmonitored patients to diagnostic procedures and/or inpatient units.
• Performs triage duties as assigned.
• Performs other related duties as assigned.

• Provides clinical health outcomes quality measures; evaluates clinical case reviews for adequacy of care, compliance with clinical and regulatory guidelines, overpayment
• Develops policy guidance for nursing and medical care reviews conducted by state or Federal health facility surveyors.
• Introduces professional staff and other department heads to data findings, which may suggest improving patient care, safety and quality health care.
• Serves as a lead person in directing, supporting, and providing advice, oversight and development of technical data, statistics, suggestions and other information useful to higher level managers.
• Communicates and strategizes with leadership, medical and non-medical staff to identify process and outcome improvement opportunities to prevent monetary loss of CSM reimbursements on the CMS penalties for compliance with non-compliance of numerous reporting requirements.
• Provides on going nursing and clinical education to provider.
• Analyzes and evaluates healthcare delivery systems and operations of a health care, health regulatory or human services or related program within the HHS organization.
• Provides comprehensive nursing care to patients, when needed, during emergencies or crisis utilizing the nursing process.
• Performs the full range of patient care duties and assesses medical legal implication for performing practice and activities related to age-appropriate care.
• Set up monitors, maintains and interprets data from electronic and other medical equipment such as 12-lead EKG, cardiac defibrillator, IV infusion pumps and respiratory nebulizers, etc.