Total 64 Customer Service job vacancies in L3 0AN

Customer Service Advisor - Hybrid working

• Location: Liverpool / Home Based (50% office / 50% home working)
• Salary: £24,000
• Contract: Full time, Permanent
• Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)
• Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance

My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.

The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)

The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be tasked with:

• Taking inbound calls, emails or messages dealing with a variety of customer service queries
• Accurate recording of information onto a live system
• Resolution of customer enquiries (oral and written) based on competent working knowledge
• Query handling in response to customer requests with the support of clear information and processes
• Striving to provide a professional service at all times
• Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service / contact centre role
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

If you would be interested in applying for the position please apply immediately.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Our client in Liverpool is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

A great opportunity for a 1st-2nd Line Support Technician to join a tech-focused organisation, ensuring the IT services are secure and highly available. Working in the heart of the city!

Initially 6 month-FTC

Role:

• Provide 1st-2nd Line Support
• Be the first point of contact for all tech related issues
• Resolve IT issues and requests
• Escalate where necessary
• Provide a professional and personable service to end users
• Deskside and remote support

To succeed in this role:

• Minimum 2 years working in an IT Support Technician role
• Demonstrable experience resolving technical queries
• Methodical approach to problem solving
• Strong communication skills
• A passion for technology

Benefits:

• Salary £27-30K (Pro-rata)
• 29 days holiday + Bank holidays, option to buy 10 more
• Pension 5.5-12.5%
• Metro travel card for Merseyside area
• Flexible and hybrid working
• 24/7 employee assistance program
• Free counselling service
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, and professional qualifications
• £1k interest free learning loan

Sound good?Click apply now!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions are recruiting on behalf of a local authority, based in the Merseyside area, seeking a Paralegal to join their Childcare Legal team. This is a fantastic opportunity for experienced Paralegals to establish and build upon their public sector experience. Please find below further details on the role:

The role pays a rate of £18-£21ph umbrella and can be done on a hybrid basis. It is a contracted position on a 4-month rolling basis, 35 hours a week.

The Role Of A Childcare Paralegal:

• To provide administrative and clerical support to the Legal Services team, particularly in the Childcare legal team
• To maintain and update the case management system and update department case lists
• To enter all legal posts in the log and issue appropriate acknowledgement letters

The Requirements:

• At least 6 months of previous experience in a Childcare legal team
• Experience in drafting routine court documents, carrying out basic court work and drafting and typing responses to enquires
• Experience of working in a performance management environment with the ability to work with deadlines and timescales

Benefits Included With The Childcare Paralegal Position:

• Flexible hours
• Hybrid working
• Weekly pay

If this Childcare Paralegal role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Pay rates from £731.50 - £1225 per week Plus holiday pay and pension

Alcedo Care are recruiting for Live-in Carers across the North West of England and the North Wales areas.

We’re looking for kind, caring and compassionate experienced carers to provide outstanding care in our various locations. You’ll have a big smile and an even bigger heart, the type of person our wonderful clients will look forward to welcoming through their door and into their home.

You will live in with the client, enabling them to have care provided to them whilst they can stay within the comfort of their own home, where they are familiar and happy to be.

Duties may include:

- Helping with personal care (showering/toileting/dressing)

- Medication Administration

- Housekeeping duties such as cooking and cleaning

- Managing medical conditions (client specific)

Requirements for the role:

- To be able to live in with clients for a minimum of 2 weeks

- Willing to travel to different locations across the Northwest

- Minimum 6 months care experience in a UK Care Setting

- Willing to undertake an enhanced DBS check

- Aged 18+

- Must have the right to work in UK

Our carers are at the heart of everything we do, and as such we provide a wide range of benefits including:

- Pay rates between £731.50 - £1225 per week Plus holiday pay and pension

- Blue Light Card after successfully completing probationary period

- Career progression opportunities

- Paid travel costs to and from placements

- 24/7 Support from management team

- Holiday pay and pension scheme

If you are still interested in working for Alcedo Care, please submit your application today!

Alcedo12

Proud member of the Disability Confident employer scheme

Mersey Care is a research active NHSTrustand this role sits in the Research and Innovation team.The post holder will support the SeniorCommunications Manager (Mental Health Research) and Research & Effectiveness Leadto develop and implement an integratedseriesofinternal and externalcommunications for theTrust’s extensive roll out and implementation of Count Me In.

Count Me In is a new campaign, which will support colleagues and service users across Mersey Care to get involved in research activities with the aim of improving mental healthcare and treatments.This will support the pioneering work of the Mental Health Research for Innovation Centre (M-RIC), which is a partnership between Mersey Care NHS Foundation Trust and the University of Liverpool (www.mric.uk).

Shortlisting planned for: 4 November 2024

Interview planned for: 11 November 2024 (TBC)
• Plan, developand managethe production of internal & externalcommunicationsand marketing materialsthat areaccessible.

• Support multi-level engagement with all Mersey Care communities.Promote local recognition & supportfor CountMe In, through effective communication of key messages, aims & achievementsto differentaudiences.

• Contribute to the design & maintenance of theCMIwebpages asthe Project’smain source of information,to ensure it is up to date and attractive to a wide range of stakeholders.

• Writecommunication materialsforMersey Care’sservice users & stakeholders,including health & social care professionals, local authorities, think tanksetc.,(e.g., emails/letters/presentations).

• Draft press releases, quotes, letters to editors & other articles for publication to the full range of media outlets,including national,local& regional TV, radio, print and digital.

• Produce regularevaluation reports forCount Me In detailing both outputs and outcomes of communications and marketing activities.


• Research and contribute to the Trust’s intranet, internal newsletter and magazine and other internal communications material forcolleagues.

• To respond quickly,accurately& positively tocolleague & service userenquiries. This includes,monitoringcalls, developing feedbackmechanisms& reporting back to the SeniorCommunicationsManager with suggestions & opportunities on how these may be addressed.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for further details of this role or contact the Senior Communications Manager for moreinformation.


This advert closes on Sunday 3 Nov 2024

Business Analyst - Merseyside Constabulary
Rate: £35.58 per hour

Location: Merseyside - Rose Hill

Job Purpose:
The Business Analyst will investigate and analyse the force's business activities, recommend changes to enhance efficiency, and coordinate the implementation of those changes. The role will also involve identifying opportunities for automation and managing its implementation to streamline existing business processes.

Principal Accountabilities:

• Act as the intermediary between business users across the force and the technical staff in the ICT department, as well as external partners.
• Work with managers and users of current systems to understand business needs and processes.
• Align work with the force's overall business improvement plan.
• Identify improvement areas by analysing existing processes, consulting management and staff, and benchmarking against other organisations.
• Recommend process improvements to eliminate inefficiencies and reduce effort.
• Specify and document IT solutions to automate processes in collaboration with the ICT department and system providers.
• Manage projects aimed at implementing business process changes and automation.
• Document and assess outcomes and resources used before and after proposed changes.
• Supervise and coordinate project teams.
• Ensure compliance with the ACPO Guidance on the Management of Police Information.
• Take responsibility for Health and Safety matters within the scope of the role.

Knowledge and Experience:

• Excellent verbal and written communication skills to engage with diverse executives, managers, staff, and technical experts.
• Proven track record in business analysis, process automation, and improvement within large organisations.
• Strong analytical skills to interpret business needs and develop process maps and specifications.
• In-depth knowledge of IT applications and Business Process Management software.
• Project management experience to oversee the implementation of recommendations.
• A degree or equivalent qualification in computing or related fields is preferred, but equivalent work experience will be considered.
• A full clean driving license is required.

Contact:
If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk.

Service Care Solutions is working alongside an employee-focused local authority, based in Liverpool, which needs an experienced Childcare Lawyer to join their team. If you would like to have a positive impact on the local community of Liverpool and its surrounding areas then please read on!

The role has been confirmed on a 3 month rolling basis and can pay a competitive hourly rate of £55-£60ph umbrella. This position can operate on a hybrid basis with court/office attendance being 2 days a week (flexible on this).

The Role of a Childcare Lawyer:

• Manage your own Childcare Law caseloads from start to completion whilst assisting others when required.
• Deliver some advocacy on less complex Childcare Law caseloads.
• Offer help and support to team members and others, including training where appropriate.

The Person:

• Someone with 3+ years of PQE in Childcare Law and ideally someone who has worked for a Local Authority on Childcare Law matters.
• Someone is able to manage their own caseload from start to completion.
• Someone which excellent verbal and written communication skills and is comfortable with advocacy.

Benefits of the Childcare Lawyer position:

• Flexible working hours.
• Hybrid working.
• Weekly pay.

If this Childcare Lawyer vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via telephone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Provide specialised therapy input within the wheelchair service as part of the wider Community Equipment & Disability Advice Service. The post holder will provide interventions for service users with a wide range of posture and mobility needs. Within the Wheelchair Service / Community Equipment & Disability Advice Service ensure a high standard of clinical care for service users under your management, and mentoring more junior staff to do likewise. To provide interventions in a variety of locations, including the service users own home, nursing homes, schools and wheelchair clinics. To work as a specialist practitioner with a high degree of autonomy and clinical freedom. To work with other members of the multidisciplinary team to enable the service user to maintain a functional level of mobility and independence. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes. To provide specialist advice to other members of the multidisciplinary team and Community Equipment & Disability Advice Service regarding the wheelchair service management of service users with complex multi-pathological problems to ensure holistic care. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds and preferred ways of communicating Act as an advocate when representing patients and colleagues viewpoints to others Recognise and work within own competence and professional code of conduct as regulated by the relevant professional body Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures Prioritise, organise and manage own workload in a manner that maintains and promotes quality Deliver care according to national and local guidelines, working in partnership with other clinical teams/departments Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation Please refer to attached Job Description for a full list of duties and responsibilities.

Job Title: Housing and Community Officer
Salary: £30,000 per annum
Hours: 37 Hours Per Week
Type: Permanent
Location: Liverpool, L3
Start Date: ASAP

Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities:

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to help them sustain their tenancies.
• Support the Property Services Manager with void turnaround targets and the lettings process.
• Assess housing applicants and manage allocations in line with the Lettings Policy.
• Ensure tenancy terminations and new lettings comply with policy and targets.
• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
• Assist with legal action to enforce tenancy conditions when necessary.
• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
• Promote tenant engagement in service delivery and decision-making.
• Attend internal and external meetings as needed.

Qualifications and Experience:

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
• Strong planning and organisational skills.
• Excellent communication and customer service experience, with a proven ability to work effectively with the public.
• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Working hours: 40 hours per week
Interview Date: To be confirmed
Additional Salary information: Permanent position
Ann Fowler House provides short term supported accommodation for single people experiencing homelessness. Our support team are trained in Trauma Informed Practice, and the accommodation provided is for up to 6 months.
Key Responsibilities:

Understand and work within the Mission and Values of The Salvation Army.
Support the Spiritual Programme running within the service where required.
Respect the diversity of other people’s culture, faith and practice.
Promote client choice by working as part of the Support Team to deliver a range of inhouse support provisions which clients can opt into and which are designed to achieve successful housing related support outcomes.
Work in line with all relevant legislation and guidelines to protect clients, colleagues, staff and visitors from any abuse, accident, or injury.
Maintaining and developing day to day office duties and provide administrative support.
The Assistant Support Worker will complete any other duties as could be reasonably expected of someone in the fulfilment of this role.

The successful candidates will be able to demonstrate:

Respect
Compassion
Motivation
Good verbal and written communication skills
Good Computer skills
Commitment
Flexibility
Work shifts, unsociable hours, weekend/bank holiday work

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adults workforce DBS Disclosure check.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract.
Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.


Your new role
The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays.
Please note this is a 100% phone-based position.
This position will form part of a large customer service team where service to internal and external customers is paramount.
Some of your duties will include but not limited to
Answering all inbound customer care queries in a timely manner.
Responding to queries via email.
Updating customer personal details and ensuring accuracy at all times
Making changes to due dates and settlement figures.
Able to solve problems and provide appropriate advice.
Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.

What you'll need to succeed
Proven history within an office-based customer service position
Confident in dealing with all levels of customer, both internal and external
Great attention to detail
Strong communication skills, both written and verbal
Exceptional listening skills
Proactive and can do approach

What you'll get in return

Fantastic city centre location
Hybrid model
Competitive salary
Supportive and friendly team

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

SPECIFIC RESPONSIBILITIES

Ensure that the Head of SEND & High Needs are kept abreast of legislation and amendments to the SEND Code of Practice and its duty outlined within.

Coordinate the processes and procedures to ensure that AMA meets its duty outlined in the SEND Code of Practice.

Chair EHCP reviews and represent the academy on behalf of Local Authorities.

Prepare EHCP reports and reviews as appropriate.

Monitor performance and progression of the learners with EHCP.

Support with communication between departments.

Attend staff, team and department meetings.

Ensure that EHC Plans are accessible to appropriate staff.

Chair EHCP annual reviews for RNN Learners.

Comply with KCSIE and represent the Group at meetings and reviews as appropriate.

Support colleagues to ensure EHCP learners have identified initial starting points.

Contribute to and use intervention and support strategies to ensure EHCP learner attendance and satisfaction meets college targets.

Identify and deploy intervention and support strategies to ensure no significant outcomes gaps, particularly for EHCP learners.

Contribute and support curriculum to ensure learners are provided with the knowledge, skills and cultural capital they need to overcome social injustice ensuring rich opportunities to develop learners’ broader life skills and citizenship and as outlined in the EHCP outcomes.

Your role in the department:

You will be employed within the SEND Team within the student support services department structure under the overall management of the Head of SEND and High Needs.

You will report directly to the SENCO for professional, personal and organisational direction.

You will take a lead on ensuring that academy works in accordance with its duty outlined within the SEND Code of Practice.

You will manage the EHCP process for the team ensuring that reviews are chaired, attended and noted with reports provided in line with guidance.

You will ensure that learner outcomes are recorded and performance against targets monitored, reviewed and recorded against EHC Plans for review purposes.

You will work closely with the Learning Support Coordinator(s) to ensure that support for learners’ requirements is implemented consistently across academy and in line with learners’ outcomes outlined in EHC Plans.

You will collaborate effectively across the academy, Local Authorities, learners, parents, carers and other stakeholders as and when appropriate and required.

What the school offers its staff

Archway benefits to include shopping discounts and competitions

A free and confidential employee assistance programme offering counselling and advice

Access to Teachers’ Pensions / Generous pension scheme

Access to discounted travel schemes

Cycle to work scheme

Comprehensive training and support

Opportunities to develop new skills and progress your career

Eye care voucher scheme

Free flu vaccine

Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.

Join Cera as a Care Assistant in Brixworth. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.

Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a difference, every day! No experience is required.

We're recruiting part-time and full-time care assistants to support our clients at home. We have work available inBrixworth, Chapel Brampton, Guilsborough, Spratton, Haddon and surrounding areas.

For this role you require a driving licence and access to a vehicle for work. We have a flexible approach for shifts including mornings, days, evenings and nights - you'll usually have every other weekend off for work-life balance.

Our benefits include:

- Guaranteed hours are available

- Enhanced bank holiday rate of£17.16

- Holiday pay and pension scheme

- Free DBS/PVG, company mobile phone and uniform provided

- Paid mileage between visits at45p

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, including the Care Certificate and NVQ's, there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Join Our Caring Community

Whether you already have previous professional experience, you've cared for a loved one or you simply enjoy supporting others, your compassion, patience, and understanding are exactly what we need. It's your values and kindness that matter most and we will provide all the training you need.

Your responsibilities may include assisting with personal care including continence support, washing and dressing, managing medications, cooking or preparing hot meals, and helping with domestic tasks. But your true impact lies in the companionship, reassurance, and joy you bring to the lives of those you care for.

Cera makes caring easier with Cera Tech

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients. Our predictive technology and risk alerts empower our care teams to make informed decisions and act quickly, resulting in fewer hospitalisations and reduced fall risks for those we care for. You really can care better as a member of our team.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

Please note this role is subject to a DBS check and you must have the right to work in the UK. We are an equal-opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.