Total 64 Customer Service job vacancies in L3 0AN

To provide business support to 4 team members covering quality, safeguarding, serious incidents, patient safety and independent investigations.

Diary management to the Head of Nursing

Setting up of meetings for the above areas and providing agendas and minutes

Support logging serious incidents and providing reports for the monthly serious incident meeting

Completion of the weekly newsletter

Admin support to the case manager for independent investigations

On 1 April 2023 Health Education England became part of the new NHS England. Our people are our most important asset; recruiting and retaining the best talent remains crucial to our success. We continue to recruit externally where we cannot fill vacancies internally. We hope you choose to join us but please be aware that some roles may be subject to change in the future. We want to attract and retain highly skilled people to enable us to work with our partners to plan, recruit, educate and train the health workforce. Please note, some supporting documentation attached to this vacancy refers to the legacy organisation, previously known as Health Education England, now NHS England. Work is continuing to harmonise the new NHS England recruitment service and any reference to Health Education England will be updated in due course. More information about the transition to the new NHS England is available here.

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Salary Progression
Applicants will commence at the bottom of Band 4 with a full-time starting salary of £25,147, with a pay step increase after 3 years’ service.

These salaries are offered in accordance with NHS Terms and Conditions and the HEE Pay Progression Policy and are subject to annual cost of living review.


This advert closes on Thursday 14 Dec 2023

A Vacancy at NHS Cheshire and Merseyside Integrated Care Board.


The Executive Director of Nursing & Care is looking to recruit to support with delivery of the associated statutory functions of:
• Safeguarding

We are looking to recruit an exciting senior leadership role that will play a pivotal part in supporting with assurance and oversight of the C&M system. The roles will report directly to the Deputy Director of Nursing & Care, with accountability to the Executive Director of Nursing Care. The role will work closely with the Associate Directors of Quality & Safety Improvement at place to ensure that the ICB is able to analyse and understand the strategic risks to quality, safety and safeguarding at ICB level, and to develop strategy and policy to address any unwarranted variation, ensuring that the ICB is able to deliver on its statutory obligations.

For any informal discussions, please contact the Deputy Director of Nursing & Care at:

kerry.lloyd@cheshireandmerseyside.nhs.ukor on 07917042415

You will be responsible for providing clinical leadership and advice in respect of commissioned services and service redesign and, holding providers directly accountable for delivering what has been agreed. You will review performance, activity, and finance information to understand the overall clinical contribution and work with other Place leads to ensure commissioning action is agreed and implemented to achieve system-wide patient safety improvements.

You will develop strategic plans to support the delivery of quality improvement, surveillance and assurance to support system transformation, providing professional leadership and expertise within the ICS. A key focus will be to ensure that professional clinical statutory and regulatory requirements are delivered in respect of registered professionals employed, and that clinical governance requirements are in place within commissioned services to meet these responsibilities. You will be required to interpret overall health service policy and standards and decide how these should be implemented within Place, with minimal guidance.

If you share our values and ambitions for the people living in Cheshire and Merseyside and have the skills and experience to drive our integrated care system forward, then we would be delighted to receive your application.

Principal Responsibilities
• Lead a designated portfolio of key areas and programmes, ensuring these are delivered in line with ICB/ICS and Place priorities, within required timescales and that key objectives are met and reported on.
• Delivering corporate responsibilities, working collaboratively with, as part of the senior leadership team within the ICB supporting the delivery of key objectives and strategic goals.
• Support the Director of Nursing and Care and the Deputy Director of Nursing & Care, assuring and ensuring delivery of high quality, safe clinical care
• Support the Deputy Director of Nursing & Care in assuring and ensuring delivery of the statutory responsibilities for safeguarding adults, children and looked after children.
• Lead a team responsible for the delivery of safeguarding responsibilities across your designated portfolio.
• Work closely with the Performance & Delivery directorate to gain assurance on and drive improvements in quality, ensuring consistency in relevant data both at ICS and Place level.
• Will create and foster a safeguarding culture across the ICB/Place by being responsible for developing a strategy for implementing high quality safeguarding practices



Operational Strategy
• Deliver the ICB/ICS Quality Strategy, directorate and personal objectives.
• Create an ICB vision for Safeguarding that is aligned to the delivery of the ICS strategic objectives.
• Provide clinical leadership and act as a Safeguarding champion within the ICB/ICS
• Foster a culture of multi-professional engagement in the improvement of care across integrated pathways for a specific condition or patient group. This will include ensuring clinical colleagues are fully committed to the delivery of ambitious programmes of quality improvement and safeguarding.
• Ensure quality improvement programmes benefit from the best clinical expertise available, ensuring they are safe, effective, sustainable, well led, equitable and provide a positive experience for those who use them.
• Maintain credibility with all key players within ICB/ICS, fostering a culture of collaboration for the delivery of equitable, high-quality care. At times this will include acting as an ‘honest broker’ reconciling conflicting views and interests.
• Be responsible for the delivery of agreed performance metrics as required and to support corporate performance in relation to the delivery of key national targets.
• Understand, communicate and support the implementation of clinical policy relating to networks (including NICE Quality Standards and Outcome Strategies).
• Ensure the ICB Director of Nursing & Care is supported in the delivery of strategic and operational priorities and relevant key performance measures.
• Provide visible and effective leadership to directly managed ICB staff and in the interface with the ICS and other agencies and partners.
• Develop and sustain effective working relationships with colleagues within Place and across the ICB/ICS.
• Make decisions about multi-faceted issues and situations that are highly complex and that require analysis, where solutions are not clear. This includes where information may be conflicting or information is unavailable.
• Accountability for delivery of all Safeguarding performance indicators and reducing unwarranted variation.



2 Planning and organising
• Co-ordinate the development and implementation of the overall long term strategy of the ICB/ICS which supports and ensures that quality, financial and performance targets are met and sustained.
• Chair relevant meetings internally and externally as required.
• Ensure compliance with national standards and key performance measures, and to lead the implementation of corrective action where unwarranted variation has occurred at Place level.
• Lead the development and delivery of safeguarding and performance improvement programmes in accordance with national and local priorities.
• Develop and deliver short, medium, and long-term plans, which involve uncertainty, with the input of partners and using feedback from users and stakeholders in achieving high quality outcomes.
• Support the delivery of effective safeguarding systems for both adults and children across Place and across ICB/ICS.

Participate in the ICB On-Call rota on a regular basis.


This advert closes on Thursday 14 Dec 2023

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. Salary Progression Applicants will commence at the bottom of Band 4 with a full-time starting salary of £25,147, with a pay step increase after 3 years service. These salaries are offered in accordance with NHS Terms and Conditions and the HEE Pay Progression Policy and are subject to annual cost of living review.

I am currently recruiting on behalf of a Local Authority for a Group Finance Manager (Capital) in Merseyside (Fully Remote) to lead the Capital Accounting Team and to proactively contribute to the transformation and development of financial management across the Council.

The Role of Group Finance Manager (Capital)

• Responsible to the Strategic Finance Manager for the management of the Capital finance team
• Provide strategic, detailed and professional financial advice to both internal and external stakeholders
• Ensure that the financial advice and services delivered provide value for money and are integrated and supportive of the Council's strategic aims and objectives and also meet the business development priorities of the Directorate
• Responsible for the annual closure of accounts process, ensuring compliance with all current statutory and professional accounting codes and financial reporting requirements
• Take a leading role in the production of budget monitoring information for Portfolio senior managers and Members
• Assist in the preparation of the Medium-Term Financial Plan, Corporate Strategies and be responsible for the annual preparation of the revenue and capital budgets

The Person required for Group Finance Manager (Capital)

• Experience in a similar senior role within local authority
• CCAB or CIMA qualified

Benefits of this Group Finance Manager (Capital) Role

• Fully remote working
• Excellent rate of pay with some negotiation for the right candidate on a weekly payroll

If you are interested in the role of Group Finance Manager (Capital), or know of anyone who may be, please contact Tim at Service Care Solutions

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Proud member of the Disability Confident employer scheme