Total 432 Customer Service job vacancies in Leicester, LE3 8TB

Please refer to the attached job description and person specification for further details on the specific responsibilities of this post.

Package Description: Shift Details:4 shifts per week At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

The Leicester Diabetes Centre (LDC) is one of the largest diabetes clinical research groups in Europe and is a partnership between the University Hospitals of Leicester NHS and the National Institute for Health Research (NIHR) and is academically affiliated with the University of Leicester and Loughborough University. The centre has attracted a range of prestigious NIHR funded infrastructure and other funding notably from the British Heart Foundation, European Union, Medical Research Council and Diabetes UK. The centre also hosts a local NIHR Applied Research Collaboration (ARC), and NIHR Biomedical Research Centre (BRC) theme in Diet, Lifestyle and Physical Activity, andNIHR funded Patient Recruitment Centre (PRC) for commercial research.

Skilled and experienced in research support? Come and join a large, experienced, and dynamic research management team. Here at the Leicester Diabetes Centre, we are looking for an ambitious Research Support Manager to offer skilled support to research investigators and their teams from conception to completion of research studies andwork on the set up, management and delivery of research studies in the areas of diabetes and other long term health conditions.

This full-time position will be offered at 37.5 hours over Monday to Friday. For this role you must be able to attend the office in person.

You will join a specialised team of research administrators and trial managers working on single or multi-site research studies. You will be responsible for providing advice and support to researchers and trial managers navigating their way through the complex research governance and approval processes for research studies being conducted within the LDCandto ensure allocated studies receive timely and appropriate management to reach time and target, managing any challenges and issues along the way with diplomacy and highly developed communication skills. This may involve travel across the East Midlands to support research sites.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

This is an exciting opportunity for someone with research governance or trial management experience, who relishes a challenge, is keen to use their own initiative, and is flexible to the changing demands of research. You need to be self-motivated, a strong communicator, and be able to work independently within a team environment.

PREVIOUS APPLICANTS NEED NOT APPLY


This advert closes on Friday 18 Oct 2024

Trainee Gynaecology Advanced Clinical Practitioner – Full time

A new and exciting opportunity has arisen to join the Women’s and Children's Clinical Management Group, delivering expert nursing care to Gynaecology patients.

The successful candidate will be highly motivated and driven to improve patient care and experience and will have significant nursing experience within both the Gynaecology. The successful candidate will have to complete formal ACP training and achieve a Masters in Advanced Clinical Practice, enabling them to work autonomously in the planning and delivery of care to this group of patients.





The ACP will work closely with the other members of the multidisciplinary team. Liaison with community GPs, district nursing teams and community palliative care is an essential part of this role, to offer expert advice and support care planning, and enable patients to avoid the need for admission and can maintain independence for as long as possible in their preferred place of care.



The post will comprise of 80% clinical, 20% non-clinical hours to allow for service development, audit and research and professional development opportunities within the four pillars of advanced clinical practice

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

The post holder will be an integral member of the gynae - oncology team working collaboratively with medical, nursing, midwifery and allied healthcare professionals undertaking advanced roles and responsibilities traditionally the remit of medical staff under the direction of the Consultant in charge of the patients’ care.



The Advanced Clinical Practitioner (ACP) upon qualification, will work within agreed protocols and guidelines exercising independent judgement in history taking, examination, assessment, diagnosis, and treatment of a specific caseload of patients with Gynaecological – Oncological conditions who may have highly complex acute presentations to the more minor common illnesses and injuries.



The post will be based in clinical gynaecology but may extend and influence across UHL, including Oncology, the Emergency Department and adult inpatient wards.



The ACP will act as a professional resource for the multi- professional teams, patients and carers. They will ensure that evidence-based practice is inherent in all aspects of care and treatment and ensure this knowledge is disseminated throughout the clinical area, across the Trust and externally as appropriate.



The ACP will triage referrals either independently or with medical, therapy or other ACP colleagues and make onward referrals in line with Trust policies.


This advert closes on Thursday 17 Oct 2024

The post holder will be an integral member of the gynae - oncology team working collaboratively with medical, nursing, midwifery and allied healthcare professionals undertaking advanced roles and responsibilities traditionally the remit of medical staff under the direction of the Consultant in charge of the patients care. The Advanced Clinical Practitioner (ACP) upon qualification, will work within agreed protocols and guidelines exercising independent judgement in history taking, examination, assessment, diagnosis, and treatment of a specific caseload of patients with Gynaecological Oncological conditions who may have highly complex acute presentations to the more minor common illnesses and injuries. The post will be based in clinical gynaecology but may extend and influence across UHL, including Oncology, the Emergency Department and adult inpatient wards. The ACP will act as a professional resource for the multi- professional teams, patients and carers. They will ensure that evidence-based practice is inherent in all aspects of care and treatment and ensure this knowledge is disseminated throughout the clinical area, across the Trust and externally as appropriate. The ACP will triage referrals either independently or with medical, therapy or other ACP colleagues and make onward referrals in line with Trust policies.

Job Summary To support the Senior Midwife, Ward Managers and Band 7 Co-ordinators allowing them to support the service delivery in a clinical capacity and to achieve strict deadlines for service and staff development. Staff Maintain effective communication with the Registered Midwife/Health Care Professional regarding issues relating to their assigned duties, promptly reporting areas of concern. Working as part of the multi-disciplinary team in the maternity unit. Reporting to shift leader/ward manager. Demonstrate skills and activities to others in similar roles and make a contribution as a team member to the training and support of learners. Policy All employees are subject to the requirements of the Health & Safety at Work Act and prevailing Acts since. It is the post-holders responsibility to ensure they are familiar with all UHL Health and Safety related policies that apply to their workplace or work practice. The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves. All employees are subject to the requirements of the current Data Protection legislation and must maintain strict confidentiality in respect of patients and staffs records

KEY WORKING RELATIONSHIPS Head of Service for Palliative Care Head of Nursing Macmillan Palliative / End of Life Care Lead Nurse Macmillan Palliative Care Clinical Nurse Specialists Palliative Care Consultants and Registrars Medical, Nursing and Allied Health Care Professional colleagues across UHL Chaplaincy & Bereavement Services LOROS Hospice Community Palliative Care Nurse Specialists Discharge Team KEY RESULT AREAS To provide specialist knowledge and expertise in the delivery of high standards of patient care. To demonstrate appropriate expert practice and specialist advice in the assessment, planning, implementation and evaluation of patient care. To promote and deliver high standards of care at all times which utilizes research based evidence, and is audited and improved accordingly. To work autonomously delivering ward-based educational sessions to all clinicalstaff groups, including the provision of educational material. To plan and deliver education and training for the multidisciplinary team, about palliative and end of life care. To demonstrate continuous evaluation of the service and own practice and make changes where appropriate, within the defined specialty. To lead and participate in key developments and initiatives relating to specialist palliative and end of life care. To establish and maintain effective working relationships at both ward and operational levels, in order to influence change of practice and commitment. To act as an educational resource, mentor and role model, demonstrating high standards of care, and providing clinical leadership in specialist palliative and end of life care. To work closely with the Palliative / End of Life Care Lead Nurse to effectively implement end of life care initiatives across UHL. Where appropriate, contribute to clinical guidelines and protocols, and lead the implementation process. Facilitate an environment in which ethical issues are recognized, debated and acted upon. Facilitate good reflective practice to enable the development of others. Service Delivery & Development To contribute to the development of policies and clinical guidelines for the specialist palliative and end of life care service. To assist in developing a framework to provide specialist knowledge, education and training across the wider health community as required, to all members of the multidisciplinary team. To provide professional support and clinical guidance to nursing staff within the specialty as required. To participate in the implementation, maintenance and evaluation of new methods and practices in relation to specialist palliative and end of life care. Governance To contribute to audit and research activities within the specialty, and in collaboration with colleagues To participate in the promotion of specialist palliative and end of life care by publishing and presenting innovations and research findings locally and nationally. Assist the Palliative Care Team with the collation of accurate education and training records in line with best practice and adhering to Trust guidelines. To actively participate in education meetings/events and networks within the Trust and University as required. Patient/Customer Service Encourage and foster a culture that supports lessons learned from adverse events and to provide relevant education and training to assist with closing the loop. Ensure patient safety through program's of effective and relevant education and staff compliance with policies and practices Facilitate the implementation of new ways of working that benefits patient safety and the patient user experience. Ensure as far as possible under their sphere of influence that all staff are fit for purpose and practice. Assist the Sister / Charge Nurses and their staff to increase and raise the profile of patient and public feedback. Provide support to the nursing team by evaluating and taking action on patient feedback. Promote patient and public involvement by developing new initiatives that support patient-centered care. Research To contribute to audit and research activities within the specialty, and in collaboration with colleagues To participate in the promotion of specialist palliative and end of life care by publishing and presenting innovations and research findings locally and nationally. To promote and deliver high standards of care at all times which utilises research based evidence, and is audited and improved accordingly. To contribute to audit and research activities within the specialty and in collaboration with colleagues. GENERAL This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require. You will be required to maintain compliance with all statutory and mandatory training requirements. The link to the Trusts policies and procedures is: https://secure.library.leicestershospitals.nhs.uk/PAGL/SitePages/Home.aspx

1. Dealing with all incoming enquiries regarding forthcoming courses. This will require correspondence ensuring that those 2. Responsible for the efficient and effective administration of the clinical office including diary management, room bookings and other administrative arrangements as required. 3. Maintaining files and records according to UHL standards 4. Responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems 5. Utilising the medical computer-based information system, providing information for audit as requested by consultant members of staff on a regular basis 6. Reporting any faults pertaining to equipment, e.g., printers and electrical appliances to Facilities and Estates To provide support for the academic work including the preparation of course handbooks, attendance lists and registers. To receive, collate and distribute all coursework and programmes. To maintain details examination papers and assessments To act as the first point of contact to provide advice and help to applicants, liaising with colleagues where necessary. To maintain up-to-date marksheets and to provide statistical information on past and present students as and when requested, to input data To deal with changes relating to courses including allocating, monitoring and maintaining groups. To assist the organisation of the internal and external examination boards, and to take an accurate record of the meetings. To assist in the maintenance and updating of databases To work closely with applicants, dealing with pre course enquiries via telephone, email and in person. To assist with the production of letters and course material to applicants To support the successful organisation and running of the courses throughout the year.

Support Workers Required at a Forward-Thinking SEN School in Cranleigh....Please read on...

Are you passionate about making a difference in the lives of children with Special Educational Needs?
Are you ready for a rewarding and challenging role that requires dedication, compassion, and resilience?
If so, we have the perfect opportunity for you!

Position: Support Worker
Location: Inspirational SEN School near Guildford
Start Date: October

About The Setting: Our SEN school is committed to providing a supportive and inclusive environment where every child can thrive. They cater to students with a range of special educational needs, mainly Autism, and the dedicated team works tirelessly to ensure each child reaches their full potential.

Role and Responsibilities:

• Support students with varying special educational needs, including those with challenging behaviour.
• Assist with classroom activities, ensuring a safe and positive learning environment.
• Provide personal care when necessary, including feeding, toileting, and hygiene support.
• Implement individualised education plans (IEPs) under the guidance of the classroom teacher.
• Foster a nurturing and supportive atmosphere to encourage student engagement and participation.
• Collaborate with teachers, therapists, and other support staff to deliver comprehensive care and education.

Requirements:

• Previous experience working with children with special educational needs is desirable but not essential.
• Ability to manage and positively respond to challenging behaviour.
• Willingness to provide personal care as needed.
• A valid driver's license and reliable transportation are essential due to the school's location and potential off-site activities.
• Strong communication and teamwork skills.
• Patience, empathy, and a genuine passion for supporting children with SEN.

Why Join This School?

• Be part of a dedicated and compassionate team making a real impact in students' lives.
• Ongoing professional development and training opportunities.
• Supportive and collaborative work environment.
• Competitive salary and benefits package.

If you are enthusiastic, resilient, and ready to contribute to a vibrant school community, we would love to hear from you!

Application Process: Apply today or call Paul Hirchfield at Randstad Education on 01293 527416 for more information.

Join this school and make a significant impact on students' lives through the power of education. We look forward to hearing from you!

Randstad is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will undergo a DBS check and provide satisfactory references.

Excellent opportunity with an immediate start!
We are excited to be looking for a new van driver to join our team supporting our client in the local Leicester area.
Your job role will be starting out of the Leicester depot and conducting around 6 collections with regular customers daily. There will also be an element of supporting the warehouse with the loading/unloading for the following day so you must be an excellent team player who isn't afraid to get stuck in with the role.

Full UK Driving licence with no more than 6 points. No DD/DR/IN conviction codes.
You must have previous van driving experience and be over the age of 26.

Immediate start, ongoing work throughout the rest of the year. This position also has a genuine opportunity to possibly work towards a permanent contract.

Monday to Friday 11:00 start. You will finish around 19:30 - 20:00

You will be paid £11.90 per hour

Job Description

Staff Nurse - RMN/RNLD

Hourly Rate: £18-£22

Full-Time Hours

We are seeking a compassionate and dedicated Staff Nurse to join our client's team. As a Registered Mental Health Nurse (RMN) or Registered Nurse Learning Disabilities (RNLD) you will provide high-quality care to female patients between the ages of 18-65 with complex mental health needs, ensuring their physical and psychological well-being. This position offers an opportunity to make a positive impact on the lives of those in need of specialised care.

Qualifications:

• RMN (Registered Mental Health Nurse) or RNLD (Registered Learning Disabilities Nurse) qualification
• Valid UK NMC registration
• Proven experience in mental health nursing
• Strong communication and interpersonal skills
• Ability to work effectively in a multidisciplinary team
• Compassionate and empathetic approach to patient care

Responsibilities:

• Provide nursing care and treatment to women with complex mental health needs, including personality disorder, serious and enduring mental illness, co-morbidity, and a history of complex trauma
• Administer medications and monitor their effects
• Develop and review care plans in collaboration with the interdisciplinary team
• Support and educate patients and their families regarding mental health issues
• Maintain accurate and up-to-date patient records
• Adhere to all relevant regulations, policies, and procedures to ensure a safe and therapeutic environment

Reference: WILL79265/JG

INDNUR

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you a van driver looking for your next opportunity in the Leicester area?
Join our driving team today and help support our client in the Leicester area. You will be driving the van delivering customer orders locally and across the UK where required. Items are all bespoke kitchen items so there can be some heavy lifting involved. As well as a competant driver, you will also be an excellent communicator with excellent customer service skills and be comfortable with completing relevant paperwork.

To apply you must have a full UK Driving licence with at least 12 months previous van driving experience. No more than 6 points on your licence and no DD/DR codes.

Don't miss out, apply with an up to date CV today for regular and ongoing work.

Shifts available Monday to Friday with start times from 06:00 - 07:00

You will be paid £12 per hour

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.