Total 589 Customer Service job vacancies in Loughborough, Leicestershire

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Organisation: Leicestershire County Council

Work Location: Various location across Leicestershire

Worker Category: Field Based Worker

Salary : £34,350 - £41,373 (pro-rata for part time) plus a market supplement of £3,283

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 1st December 2024

Interview Date(s): TBC

Come and be part of our Outstanding Family Safeguarding Service.

It’s an exciting time to be a part of Children and Family Services at Leicestershire County Council, our staff are at the heart of delivering excellent services to children and families across Leicestershire. Come and join us and make a difference to the lives of children and families in Leicestershire.

Our recent Ofsted inspection praised Leicestershire’s work to build “strong and long-lasting relationships” with children and families which lead to many families achieving “positive changes” in their lives.​ ​They highlighted an “ambitious and child-focused senior leadership that has successfully created a culture where the experiences and progress of children at the heart of social work practice”. ​

You can read more about our Ofsted Outstanding rating here

About the Role

Our Family Safeguarding Service specialises in delivering high quality Child Protection Services to children and families across Leicestershire. In this role, as an experienced social worker, you will have a focus on overseeing children subject to child protection plans, alongside pre-proceedings and care proceedings, and therefore experience in this area is essential.

In Leicestershire we have a fantastic package to provide our workers. This includes the option as a full-time worker to do a 9-day working fortnight, hybrid working, celebrating diversity with a range of events throughout the year, recognition of our staff in annual Pride In Practice events, fantastic learning and training opportunities – enabling our staff to develop and progress within their roles and committed wellbeing support.

We are proud of our continuous improvement plan - ‘Achieving Excellence through Purposeful Practice which sets out our key values, behaviours and ambitions. We have embedded the Signs of Safety approach throughout our services and this approach mirrors our values of Aspiration, Being Curious and Collaboration. We are focused on working with families and the networks of family, friends and professionals around children, to work in collaboration to achieve shared goals.

We are committed to our vision of becoming a trauma informed responsive department where we believe we are “stronger together”. Our culture is one of partnership, where we look for solutions and recognise the potential impact of trauma on the children and families we work with and on our staff. We will strive to create a safe, compassionate, healing environment demonstrated through relationships based on trust, respect, hope and empathy. We will achieve this through a spirit of curiosity, by nurturing connections through relationships, making a deliberate effort to know and understand people, and by providing hope for growth and recovery.

Learn more about how we are responding to trauma, taking pride in practice and celebrating our achievements in social work here.

We support and empower our staff to be the best that they can be. We will give you the support and resources that you need to work in collaboration with children and families.

For further information on what it’s like to work for us and the benefits we offer, please visit :

Children and Family Social Worker recruitment

Social Worker benefits

Social Worker brochure

Social Worker job profile

Working in Children and Family Services

About You

To apply for this post, you must meet the following criteria

• Have a Social Work degree or equivalent, e.g. CQSW, DipSW (with specialism in children’s services).
• Be registered with Social Work England and have evidence of continuing professional development.
• Have experience of working in statutory child protection services and completion of Care Proceedings.
• Have a full valid driving licence and access to a vehicle.
• Be able to evidence your skills and knowledge of creative, innovative and relationship-based social work, working in collaboration with families and professionals. Ideally you will already be confident in the application of the Signs of Safety methodology.
• Demonstrate enthusiasm and passion for practice and be committed to helping us build a real culture of reflection and learning.
• Have retained a strong interest in research and the evidence base for practice and are confident about how this can be used in practice.

**Please ensure your application includes a full career history and provides reasons for any gaps

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Jennifer Neville or Chelbie Shepherd, Resourcing Co-ordinators

Telephone: 0116 305 5973

Email: cfs-recruitment@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

Service Care Solutions are working alongside a local authority in Lincolnshire for a Principal Auditor to join their team on a temporary basis.

Rate: £27-£28 per hour

Hours: 37 per week

Working: Remote

Location: Lincolnshire

Position Overview: We are seeking a qualified and experienced Principal Auditor to join our audit team. This role will involve overseeing the delivery of audits in Q4 to conclude our annual audit plan and ensuring that follow-up audits are completed effectively. The successful candidate will work closely with the Audit Manager and other Principal Auditors to support the audit function within our organization.

Key Responsibilities:

• Act as Principal Auditor, leading and overseeing the audit process in Q4.
• Support the Audit Manager in delivering the annual audit plan and ensuring timely completion of audits.
• Conduct follow-up audits to verify that recommendations from previous audits are implemented.
• Provide coaching and quality assurance to senior auditors, ensuring high standards of audit delivery.
• Participate in face-to-face meetings and collaborative discussions with team members and stakeholders.
• Maintain effective communication with the LCC management team to align audit activities with organizational goals.

Qualifications:

• Qualified auditor with relevant certifications.
• Strong background in financial auditing is highly advantageous.
• Proven experience in leading audit teams and managing audit processes.
• Excellent analytical and communication skills.
• Ability to work flexibly and adapt to varying workloads and deadlines.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Sugarman Health and Wellbeing is one of the UKs leading healthcare recruitment and care providers, specialising care and support with individuals who have Complex Needs and Social Care; Tailored to our service users' needs to promote independence and companionship.

Role: Complex Care Assistant
Salary: £14 per hour
Location: LE4, Thurmaston, Leicester
Job Type: Full Time
Shifts on offer*: Monday to Sunday, Day and Nights Flexible.
*Shifts Times are set times, but Monday to Sunday flexibility on offer depending on availability.

About the Role :
Sugarman Health and Wellbeing are looking for a Complex Care Assistant who can support our Service User in his own Home, He is a 22-year-old Male patient with AVM - Arteriovenous Malformations. He has a Tracheostomy and Mickey button in Situ. Our service user is non verbal and communicates via eye contact and gestures. He lives at home with his family who supports with all aspects of his care and wellbieng. Our Healthcare Assistant roles are also doubled up as a companionship role by building up key relationships and promoting independence through daily tasks for our service user within his own home environment and especially within the community.

What are the Benefits?
-Theoretical and Practical training is provided to ensure you have the correct skills and give yourself the opportunity to upskill yourself in the sector.
-Career development opportunities.
-NVQ level 2 and 3 in Health and Social Care *Please enquire for more information*
-Ongoing support from our Office Team, Registered Managers and Clinical Nurses.
-Weekly Pay via PAYE or Umbrella Schemes
-DBS application registered with Sugarman Health and Wellbeing

Requirements for the Role
-Here at Sugarman Health and Wellbeing, we are looking for an outgoing bubbly candidate, who can show their best assets on providing the highest quality of support.
-A minimum of 6 months of professional UK Care experience have previous experience and training around
Tracheostomy and Ventilators.
-Complex Care experience preferred but not a mandatory need.
-To provide the correct compliance documents including updated Right to Work and original DBS certificate.

How to Apply?
Please submit a copy of your updated CV. If successful, a member of our Recruitment Team will contact you to discuss your interests and experiences in further detail.

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHWC

If you're a Support Worker looking for your next challenge, this is an excellent opportunity with Search Consultancy - one of the leading UK healthcare Recruitment Businesses - could be just what you are looking for. We're looking for exceptional Support Workers to work on an agency basis providing the highest quality of care and support to our clients' in supported living settings, based in the Leicester area.

You'll be able to work flexible hours through the week, evenings and weekends earning a highly competitive rate of £11.44 - £13 per hour. Caring for residents within residential and supported living environments you will get to know residents and their interests.

Why apply for this care role?
* Excellent rates of pay and holiday pay
* Free training to enable you to be the best in your job
* Flexibility and the opportunity to work for a variety of well-established clients in the industry
* Free uniform and DBS check

We'd love to hear from you if you can offer the following:
* Two references from former employers, including your most recent employer
* The right to work and live in the UK
* Exceptional communication skills, along with tact and sensitivity
* The ability to remain calm under pressure and multitask.

If you live in the Leicester area and are looking for a new, challenging role in care, please get in touch today to discuss this opportunity. Email lauren.hopkinson@search.co.uk for more details.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required as soon as possible
Permanent
37 hours per week, 39 weeks per year
Part Time and Job share considered
Monday to Friday 8am to 4pm
Grade 6: £21,562 - £22,397 (£25,188 - £25,590 FTE).
We are looking for a professional and welcoming receptionist to look after our students, staff and visitors upon arrival and departure. Mainly based at our Academy reception the role includes dealing with outgoing post, answering email and telephone queries, and providing student attendance and administration support. You will have excellent customer service, communication and administration skills, and experience of working in a busy office environment.
Do you want to join us? You will come to a school full of creative and intelligent students. You will find a capable and experienced team of adults that support children’s learning and who are very proud that OFSTED rates our pastoral care as a strength of our schools. We have one non-negotiable: you must be passionate about the care, happiness and learning of the children you’ll work with. It is also vitally important that you bring a sense of humour.
We value our staff and believe in them. We offer you training and support to develop, along with a friendly and supportive team of colleagues to work with too.
Wigston Academies Trust is made up of Wigston Academy (11-16) and Wigston College (16-19). Both were rated strong good in our last OFSTEDs in May and June 2022.
Come and have a look around – we’d love to meet you.
Closing date for applications: 10am, Monday, 18th November 2024
Interview date: TBC
We reserve the right to interview at any point during the application process so early applications are encouraged.
Only applicants who meet our selection criteria will be invited to an interview.

Learning Support Assistant
30 hours per week
Grade 5 point 7
Permanent contract
Start Date: As soon as possible
We are seeking a committed and enthusiastic Learning Support Assistant to join our team. The successful candidate will work closely with teachers to support children in their learning and development, ensuring that all pupils have the opportunity to succeed.
Key Responsibilities:
• Assist teachers in the planning and delivery of engaging and effective lessons.
• Provide one-on-one or small group support to pupils who need additional help with their learning.
• Help to create a positive and inclusive classroom environment.
• Support the implementation of Individual Education Plans (IEPs) and other learning programs.
• Monitor and record pupil progress, providing feedback to teachers and parents.
• Assist with classroom management and the organization of learning resources.
• Support pupils with their social and emotional development.
Qualifications and Experience:
• Previous experience working with children in an educational setting is desirable.
• Relevant qualifications, such as a Level 2 or 3 Teaching Assistant qualification, are advantageous.
• Strong communication and interpersonal skills.
• Patience, empathy, and a positive attitude towards supporting children’s learning.
• Ability to work effectively as part of a team.
Please apply through eteach or an application form can be found on our website.The school is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment. The successful applicant will need to undertake an enhanced disclosure via the DBS. References will be taken prior to interview.We are only able to contact you if you are shortlisted for interview, and we will do this via e-mail so please ensure we have your accurate contact details when applying, including a contact telephone number.
Closing date: Monday 11th November 3pm
Interviews: Thursday 14th November

Full job description
Job title: Director of Clinical Services
Rate Of Pay: up to £60,000 Per Year (Dependent on experience)
Information about the Role:
You will use your clinical expertise and strong managerial skills to make a real difference to the lives of our service users.
You will play a vital role supporting the Hospital Director in the delivery of exceptional quality, person centred care to our service users.
The Director of Clinical Services will be a strong and dedicated leader, who is passionate about delivering consistently high levels of care. You will need to be a proactive individual, with excellent administration and clinical skills, who will ensure the team delivers excellent person centred care, helping each service users or patient enjoy the highest possible standards of life.
This is a fantastic opportunity for the rights candidate to join a new service and be part of something exciting from the start.
Duties will include:

• Leading by example to ensure consistently high levels of care are maintained
• Day to Day management of the hospital supported by the hospital Director
• Promote professional, clinical training & care & support planning within the home to maintain the health, welfare and wellbeing of the residents.
• Manage, maintain and oversee Registered nurses
• Clinical audits and reporting
• Family relationship building
• Staff supervision and appraisal
• Training of staff
• Delivering hands on care when required including some shift work (days, nights and weekends)
• Participation of on call rotas

· Leadership and Management Style
· Dynamic, passionate, open participative and supportive leadership style
· Ability to demonstrate a robust performance management approach
· Strong influencing skills with the ability to shape development across the health and social care system
· Skills
· Able to influence, negotiate and persuade regarding complex or sensitive issues
· Ability to operate effectively in clinical academic operational environment with multiple stakeholders
· Ability to motivate and lead staff to deliver operational objectives and standards
· Highly developed communication and interpersonal skills both verbal, written and presentation and excellent listening skills, including facilitation.
· Ability to encourage multi-professional team working and problem solving
· Ability to think and plan strategically, tactically and creatively.
· Advanced MS office: Intermediate Word/PowerPoint skills/Excel
· Attention to detail
· Team Player
· Proactive, versatile and problem solving approach
· Able to seek and exploit opportunities to advance objectives
· Robust and persistent in pursuit of objectives and maintaining personal credibility
This role would suit someone with previous management experience in a hospital environment or someone with very strong clinical skills with experience of management at a deputy level. This role is suited to someone who is ambitious, driven and is keen to work towards a Registered Managers position.
About the service:
The 30 bed service provides a safe and stabilising environment for men and women who are in crisis, we support individuals experiencing an acute episode of mental illness and requiring an emergency admission. Service users may be informal or detained under the Mental Health Act. Our aim is to provide high quality holistic, MDT based care to assess, treat and plan discharge of patients to further treatment and care in the community, in their local areas as needed.
Applicants must:

• Have a valid NMC PIN
• Registered Mental Health Nurse/Registered Nurse Learning Disabilities (5+ years post reg)
• Have sound clinical knowledge & strong leadership qualities
• Be eligible to work in the UK
• Excellent teamwork skills
• Strong organisational skills
• Good verbal/written communication skills
• Have resilience and stamina.

Newbold Verdon Primary School are seeking to appoint a dedicated and effective
Autism Unit - Learning Support Assistant
Start Date: As Soon As Possible
Contract: Fixed Term
Salary Details: Grade 5. This attracts a salary range of £23,118 to £23,505 per annum, awarded on a pro-rata basis. Your starting salary would be approximately £9,573.16 (Pay Point 7).
Hours of work: 18 hours per week, term-time only – Initially until 31 December 2024 – with the possibility of the contract being extend.
The successful candidate will:
Be an enthusiastic, highly motivated individual who will bring a sense of energy and passion to the role
Have a good level of general education - English and Maths at GCSE Grade C or above is essential
Be able to use their initiative to work independently and flexibly
Be a person with good interpersonal skills who can form positive relationships with both pupils and adults, and work effectively as part of a team
Be someone who is able to show empathy and flexibility towards the children in their care
In return we can offer you:
Well-behaved, happy children who are eager and willing to learn
An attractive, well-maintained working environment with excellent facilities and resources
The opportunity to become part of a hardworking and nurturing staff who are committed to providing the best education for the children in their care
An imaginative and creative approach to the curriculum, layered with excellent enrichment opportunities to bring learning to life
A genuine commitment to continuing professional development and career progression within a truly inclusive, forward thinking school
A supportive Governing Body
Application Information:
Newbold Verdon Primary School is committed to equality and diversity and welcomes applications from all suitably experienced persons.
Visits to the school are strongly encouraged. Please contact the school office to book an appointment.
Application is via the attached application form only and should be sent by e-mail or posted with your covering letter.
Closing date for applications: Friday 8th November 2024 10:00 AM
Provisional interview date: November 2024 at Newbold Verdon Primary School
Applicants who have not heard by this date should presume they have not been shortlisted on this occasion.
Newbold Verdon Primary School is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment.
References will be sought in advance of the interview.
As this post holder is required to work in ‘Regulated Activity’, the successful applicant will also require an enhanced DBS with a Barred list check. All job offers will be subject to successful DBS, medical clearance and references.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67 (Please only apply if you are local in the area)

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Residential Support Worker (CYP) - Waking Nights - Market Harborough (Driver Required)

About Us: I'm seeking dedicated and compassionate Residential Support Workers to join our team. If you're passionate about making a positive impact on the lives of Children and Young People, we encourage you to apply. This role will be based in a Family Assessment Home, supporting new parents and their newborns. This role is Waking Nights.

I'm looking for applicants who are looking for full-time temporary work. Experience with Children and Young people settings.

Role Overview:

• Provide high-quality care and support to individuals with various needs, including behavioural support, mental health, non-verbal communication, and learning difficulties.
• Assist with personal care tasks (bathing, dressing, toileting) while promoting independence and dignity.
• Support clients in daily activities, including meal preparation, medication management, and household chores.
• Develop and maintain positive relationships with service users, families, and other professionals.
• Maintain accurate and confidential records of care provided.
• Waking Nights - You will be working through the night, observing and supporting the residents of this home.

Requirements:

• Previous experience in a similar role is essential.
• Excellent communication and interpersonal skills.
• Empathy, patience, and a compassionate nature.
• Ability to work independently and as part of a team.
• Basic IT skills (touchscreen devices, computers).
• Valid driver's license and access to a reliable vehicle.
• Up-to-date medication, moving, and manual handling training.
• Enhanced Adult and Child workforce DBS (update service).

How to Apply: Please submit your CV outlining relevant experience. For more information, contact Alan at 0121 480 8217.

#BIRJP

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Experienced Complaints Handler - Leicester
Do you have experience in insurance claims or complaints? Do you have fantastic people skills, and can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office.

Working Hours/ Shift Patterns: Monday to Friday 9.00 - 17.30

Salary: £24,500 + plus benefits and the opportunity for further salary progression.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Training: Our training environment is set up to provide you with an exceptional experience and will allow you to learn multiple areas of our business. For the first 4 weeks you will be in a classroom-based environment. You will then move out into your team to deal with real life complaints from our customers all with the support from our experienced coaches and team leaders. After these real-life experiences you will then move back into training to learn about the claims part of our business and how to support our customers here.

Start Date: Training will commence on January 20th 2025 in our Leicester office and we can only allow for 1 day of holiday during your training period.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you will usually only have to visit our office once a week and work remotely for the rest of the time (this can change due to business need) When we organise training and events you may be required to attend in person for the duration.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.

Your role: This position will require you to have prior experience of investigating and resolving insurance claims or complaints over the phone to an exceptionally high standard always ensuring that policies, practices, and regulatory procedures are adhered to. The successful candidate will always deliver exceptional customer service and ensure that all your customers receive a great experience.

What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Student Support Mentor

Location: The Grange Therapeutic School, Knossington, Oakham

Salary: £20,250 per annum

Hours: 37.5 hours per week, Monday to Friday 8.30am–4.30pm (4pm Friday)

Contract Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Student Support Mentor to join our close-knit team at The Grange Therapeutic School located in Knossington, Oakham.

About the role

To support the pupils in and out of classes and at an 8-18 co-educational SEMH special school. Every day is different, and you will be supporting pupils in classrooms, around our school site and also on activities and trips as well as with vocational learning. It is the aim that every member of staff should have a positive impact on the lives of the pupils in our care.

Duties and Responsibilities

To support pupils in lessons and around our school grounds
To support pupils with activities on and offsite
To support teachers and instructors in the delivery of lessons and activities.
To be a part of promoting safeguarding and pupil welfare which is incumbent on all staff.
Managing and recording behaviour where appropriate.
Upkeep of the classroom environment including displays.
Liaising with tutors and family support.
Supporting behaviour management and student welfare – working 1:1 or in small groups when required.
Any other reasonable duties commensurate with role as directed by the Principal or their representative.
Qualifications Required

GCSE C/4 or above in English and Maths or equivalent.
Experience with young people
About us

The Grange Therapeutic School is an independent special school for young people aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as “Outstanding” by Ofsted.

We need hardworking, child centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression.

We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career.

We provide Education and Care across a number of schools and residential homes nationally. We welcome staff who share our commitment to help pupils experience better days and better lives. Through ongoing development and training, we ensure our staff are well prepared for their jobs and given every opportunity to extend their skills.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Acorn Education is part of the Outcomes First Group.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

We currently have an exciting opportunity for a committed and enthusiastic EYFS Learning Support Assistant practitioner to join our team. You will be required to provide support for teaching and learning activities and providing key SEN support within the classroom on a 1:1 basis. Lunchtime and breaktime cover are part of the role. • Start Date: Monday 6th January 2025
• Salary: Grade 5 point 7-8 £23,118- £23,505 pro rata
• Contract: Hours of work will be 28.75 8.30am – 3.15pm (five days a week)
• Applications Close: 9am on Friday 15th November.The role of LSA within the school is an important and rewarding role, it provides vital support to those students who need it and the opportunity to access learning as part of the usual school day. We are looking to appoint a well-motivated; flexible; and enthusiastic individual who is passionate about providing high quality provision to our pupils and support to the Teachers within the school. We are looking for: • A talented person who will work with our primary school;
• A caring and nurturing practitioner who will embrace our motto ‘Succeeding together’;
• A person who is passionate about working with children and improving their education and life-chances
• A hard working and enthusiastic individual with good ICT skills;
• A team player who has good communication and interpersonal skills;
• An individual with a wide range of skills and talents.Shortlisted candidates will be required to provide a criminal records self-disclosure form at least 3 working days prior to interview as well as two satisfactory working references. Character references will not be accepted. Shortlisted candidates will also be subject to satisfactory online searches. They will also be required to show all relevant qualifications at interview stage. The successful applicant will need to undertake an enhanced disclosure via the DBS. We will also be carrying out a Prohibited List Check. PLEASE NOTE: Applications received with unexplained gaps in employment history will not be considered for interview. If you would like to visit the school prior to your application/interview, please call the main office.Closing Date for applications: 9am on Friday 15th November. Candidates selected for interview will be contacted by email. Interviews and selection activities will take place on Friday 22nd November.