Total 189 Customer Service job vacancies in MIDDLESBROUGH, TS5 8SB

Are you a caring individual looking for an interesting and diverse role?

We are looking for a warm, caring and motivated Female Waking Night Support Worker to join our friendly staff team in Middlesbrough, Cleveland. Amersham Road is a Supported Living Service in Middlesbrough, Cleveland providing person centred support to service users who have a learning disability and mental health support needs, so that they can experience a wide range of opportunities to follow their passions and enjoy every day to the fullest!

As a Waking Night Support Worker you will be providing person-centred care and support to our service users who reside in their own flat or bungalow to take part in all aspects of everyday life and to enjoy a wide range of activities. You will have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the people we support.

Your role may include:
- Providing personal care, administering medication and help with other domestic tasks
- Developing warm and trusting relationships with service users and their families enabling them to enjoy their time at the service to the fullest
- Part time (20 hours) to be worked flexibly according to the needs of the service to include daytimes, evenings, weekends, bank holidays and sleep in’s

We are looking for candidates from all walks of life. No previous care experience is needed, as full training is provided by our Creative Support Training Academy, as is the opportunity to work towards QCF Diploma in Health and Social Care.

Vacancy Reference Number: 75687
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.

Duties and responsibilities will include: Using GP systems to identify the cohorts of patients who require specific vaccinations and appointments. Develop a thorough understanding of the vaccination programmes and targets that all practices within the PCN are required to meet. Organising the booking of these identified patients using telephone, S1 practice and remote booking systems. Coordinating immunisation and vaccination clinics across the PCN and 3 Practices. To regularly monitor the appointment systems ensuring clinics are fully utilised and (as directed by management) take action to book all available appointments. Support admin teams in practice by working with them to arrange immunisations / vaccinations and meet patient needs. Escalate concerns to our safeguarding lead as required. Review and always adhere to practice protocols and policies. Attend training events organised by the PCN, where appropriate. Any other duties as requested by the Care Coordinator line manager and PCN Management Team.

Support Workers

Full Time, Part Time and Relief positions including sleep ins

Location: Middlesbrough, Redcar, Cleveland

Pay: £11.64 - £12ph

FULL UK Driving license required

We are looking for Support Workers in Middlesbrough, Redcar and Cleveland to cover various shifts from full time, part time and relief to suit you. We offer fantastic benefits, training and a great team environment.

We are looking for people who share our values and can support someone to have the life they want to live.

Who will you be supporting?

The people you will be supporting have learning disabilities, autism and complex needs.

They all have amazing personalities and are looking for patient, caring, friendly support workers who will support them to live their lives the way they choose, encourage independence, show an interest in the hobbies they have.

They love swimming, keeping fit, going out, cinema, bowling, listening and dancing to music and anything sensory.

What will I be doing?

- Supporting with personal care, from prompting to providing full support

- Medication administration

- Providing emotional support during times of anxiety and behaviours of distress

- General duties including laundry, cooking and cleaning

- Shifts will vary from early, lates, long days and sleep ins

Dimensions are one of the country's largest not-for-profit organisations supporting people with learning difficulties, autism, behaviours of distress and complex needs and we are driven by our values. People with learning disabilities and their families are at the heart of everything we do.

Dimensions is a leading social care provider in England and Wales, supporting people with learning disabilities and autism

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 - now 6 years in a row!

Applications will be shortlisted on receipt and interviews will be held until the posts are filled

Your rewards

A full list of rewards can be found in the job description attached

Apply now

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.
We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

Please see the full job description and person specification document(s) for main responsibilities of the role.

Please see the full job description and person specification document(s) for main responsibilities of the role.

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

You
You’re a caring, fun-loving person with a passion for helping older people stay fit, active and independent. You’re an excellent motivator and an inspiring leader. And you’re good at building friendships – so you can get to know residents and create tailored activity plans based on their individual interests and ability. Most of all, you recognise what a vital role activity and exercise can play in the physical and mental well-being of older people. You’re willing to go the extra mile with your team to make a big difference to our residents’ lives.

Your role
Reporting to the Home Manager, you’ll lead a small team of lifestyle co-ordinators. You’ll work closely with your team to create interesting, tailored activity plans for every resident. You’ll take time to get to know residents and their relatives – to find out which activities or hobbies they find stimulating. You’ll also be responsible for organising outside trips for residents and involving the wider community in the home. It’s a hugely varied role that’s both challenging and rewarding. With quality training and lots of support, we’ll help you make a big success of it.

As Lifestyle Lead at Care UK, you can look forward to:
∙ Competitive pay – we pay more than the average
∙ Fast-track career options
∙ Quality training to develop your skills
∙ Flexible hours
∙ Stakeholder pension
∙ Childcare vouchers
∙ Thousands of online and in-store discounts

About Care UK
We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people. As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential – with first-class training and support.

Purpose of the Post:

Middlesbrough Council has a dedicated team of homelessness, housing and domestic abuse professionals that can offer in-house multi-disciplinary support to people with a range of support needs. It is recognised that many service users will have a complex mix of issues and are likely to need help in a number of support areas. Working with a multi-disciplinary approach this team aims to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately

Duties and Responsibilities:




Offer face-to-face support to the wider team at drop-in sessions and in the reception area.
Process telephone calls and email enquiries in a timely manner.
Provide a triage function to service users to assess priorities at the first point of contact and lead on short term case oversight of service users until their issues is resolved or assigned to another service or for ongoing support.
Support the ACT Middlesbrough teams in contacting service users to arrange meetings, gather information and required documentation, arrange interpreters etc.
Provide general clerical/ administrative support e.g. photocopying, filing, completion of standard forms, responding to routine correspondence.
Undertake general business support. This will involve tasks such as processing orders and payments, minute taking, temporary accommodation administration, managing housing register enquiries (this list is not exhaustive).
Engage in the ongoing development of partnership working with other front-line triage teams and emergency support partners, including out-of-hours, to ensure that service users with a complex range of support needs are provided with a holistic response that best meets their needs.
Set up and maintain manual and computerised records/ management information systems or service specific management information systems.

QUALIFICATIONS

Level 2 or equivalent qualification or experience in relevant discipline

KNOWLEDGE & EXPERIENCE

Experience of working in a customer service/triage environment

Effective use of ICT packages

Good keyboard skills

Knowledge of relevant polices/codes of practice & awareness of legislation one or more key areas of practice relating to the service model: welfare rights, housing related support, domestic abuse, substance misuse

Effective time management and organisational skills and the ability to prioritise work and to be responsive changing service demands

Good interpersonal skills

Good oral and written communication skills

Ability to work constructively as part of a team, understanding council roles & responsibilities and own position within these.

Experience of working in a Local Authority/Public Health or Voluntary Sector setting

Knowledge of safeguarding adult and children procedures

Pay rate: £12.59 p/hr

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

What skills and experience we're looking for

Start Date:04/11/2024

Salary (Actual Salary): £25,413 - £ 26,296

Working Pattern: 37Hours Per Week,Monday to Friday,Term Time only + 15 days

About the Academy:

Outwood Academy Acklam, the first Outwood school in Teesside, has an enrollment of almost 1200 students each academic year. In its most recent assessment, it was recognized as a GOOD school with EXCEPTIONAL leadership.

The academy is a vibrant and diverse 11-16 academy. Our exceptional academic and pastoral teams are here to provide you with the necessary tools to make a significant and lasting impact on students. The academy offers effective care and support for students, particularly those with special needs, and with a strong emphasis on academic achievement, it provides the perfect environment for anyone dedicated to empowering their students.

About the Role:

As a Learning Manager you must have the ability to work with students and have a real interest in the issues faced by the students. You will monitor and support all students in the year group, both academically and behaviourally. You will work closely with the Inclusion Co-coordinator and the Leadership Team on improving student behaviour, attendance and outcomes. Day to day, you will work with students to help them to be the best they can be.

The successful candidate must be extremely well organised, have the ability to prioritise work and ensure that strict deadlines are met. The ability to work on your own initiative and be able to lead by example are essential.

You will be required to deal with students, parents and outside agencies in a professional, prompt and confidential manner.

What the school offers its staff

The Academy benefits from being part of the Outwood Family of Schools and you will be joining a highly innovative, inspirational and ambitious organisation. The Trust guarantees every member of staff CPD and development opportunities.

• A competitive salary with pay progression
• A fantastic pension and additional benefits
• Flexible family friendly policies from day one
• Wellbeing and Employee Assistance Programme
• Our Workload Charter with guaranteed CPD every week and much more (for teaching roles)

Commitment to safeguarding

Outwood Grange Academies Trust is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children.

We are currently looking to recruit 1 x Receptionist to join our team based within Middlesbrough.

Duties Of Role:
•Be highly organized and able to multitask with ease
•Have a friendly and understanding approach when dealing with staff and clients
•Have a Problem-solving attitude with an eye for detail
•Have experience maintaining internal databases
•Have experience organizing, storing and printing company documents
•Have strong written and oral communication skills
•Have experience providing a high level of professional administration support under high pressure

The Candidate:

• Must have previous, similar experience.
• Must hold 5 GCSE's including English and Maths at grades A-C (5-9)

We are seeking to appoint an outstanding Business Support Officer to provide general, HR and financial administrative support across the school and be the key admin support for the Trust Business Manager.

The successful candidate will have:
An NVQ Level 3 or equivalent qualification / relevant experience
Strong numeracy and literacy skills
Experience of working effectively in a busy environment with competing priorities and deadlines
Strong communication skills with the ability to relate well to both children and adults

We can offer:
Fantastic pupils and a strong Catholic ethos
A welcoming work environment
A Leadership Team, Staff and Governors who are dedicated, talented and highly motivated
A commitment to professional and personal development
The opportunity to work with and learn from other establishments in partnership with our Trust schools in NPCAT

Your key responsibilities will include monitoring and reviewing intervention plans identified by the assessor, and to review specific patients mood, behaviours, wellbeing, medication etc. You will be expected to support individual patients on the acute medical wards along side the acute trust staff by modelling your skilled practices and educating the acute trust staff to enable a person centred, individual approach to care delivery, this may also include supporting complex discharge of people into the community by working in a collaborative approach with community services. Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying For further details / informal visits contact: Jane Rogers (Team Manager) 01642 624318

Location: Dulwich

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay review

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions