Total 187 Customer Service job vacancies in Macclesfield, SK10 3BL

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Carmel Lodge

Carmel Lodge is located on the edge of Poynton and is convenient for anyone travelling by car. The M60 motorway and the A34 provides easy access to those visitors who have to travel some distance. Local shops, library, hairdressers, surgery, pharmacy and public house are all within short walking distance. This privately owned home was purpose built in 2006 and offers residential dementia care for 36 residents. All bedrooms are single with en-suite facilities. Each floor has assisted showers and bathrooms. All rooms are fully carpeted and decorated to a high standard. Each room contains a television point, nurse call system, telephone point, fire detection, bed, wardrobe, arm chair, chest of drawers, central heating with thermostatic controls and safety guards. Residents can enjoy the well maintained garden with a large patio area, as well as the landscaped gardens and conservatory. Parking is available for 12 cars.

Proud member of the Disability Confident employer scheme

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Hope Green Residential Home

Hope Green is located on the edge of the village of Poynton and is conveniently located close to junction 1 of the M60 motorway. Local shops, library, hairdressers, surgery, pharmacy and public house are all within walking distance. Hope Green Residential Home was originally built in the late 18th century and has been used as a care home since 1990. The home has been extended and refurbished to provide accommodation for 52 residents in luxury surroundings. All rooms are fully carpeted and decorated to a high standard and have a nurse call system, fire detection and bedroom furniture. Carers encourage residents to bring small items of furniture to personalise their room. Hope Green now boasts three lounge areas, three dining rooms, a hairdressing salon and full assisted bathrooms. Residents can enjoy the well maintained garden with its large secluded patio and separate sun lounge. Within the extension, residents can enjoy the garden with bi-folding doors, bringing the outside in. Parking is available for up to 25 cars.

Proud member of the Disability Confident employer scheme

Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application.

About the Support Worker role:

Hourly Rate: £13 per day hours

(Enhanced hourly rate on all Bank Holidays)

Location: Macclesfield

Shifts Available: Days 8am-10pm and sleep in

Speciality: Autism

Here at Sugarman Health and Wellbeing we are currently recruiting a Support Worker based in Macclesfield to support a male on a 1-1 basis in his own home. He enjoys going into the local area and exploring, he enjoys going to the local coffee shop and spending time people watching. This young man enjoys chatting, getting to know people, and wanting to explore more activities since being discharged from hospital. The young man wants to build on his independence skills and we are looking for staff who can support in this area and have a 'can do attitude' He will need support with maintaining his own home, and supporting with appointments.

Applicant requirements:
Looking for outgoing people who want to make a difference to the people we support
Knowledge in positive behaviour support, autism, but all training will be given
The enthusiasm to learn and experience new things
To be willing to embrace the goals he wants to achieve
Someone who will go above and beyond for the Service User and staff involved in the package
The role is subject to an enhanced DBS check

#SHNWREC

For genuine occupational requirements we require female candidates for this client. Our client leads an active lifestyle, therefore a successful applicant will hold a full clean UK drivers’ licence to support their independence. Would you like to do live in care, staying within the Macclesfield / Liverpool area? Would you like a job where you work an assignment for 2 + weeks and then have a break? Would you like a rewarding role in which you can support a client one to one in their own home / at university? Come and join one of the UK's largest providers of complex care. Within the Care in the Home division, we support clients with spinal cord injury to live independently in their own homes. We'd like you to join us as a Live In Support Worker to support our brand new female client who lives between Prestbury / Liverpool University. Meet the client: Our female client is enrolled to study computer science at Liverpool University, starting in September. Our client requires a female driver to support with transport to university and to travel home at weekends. You would be required to assist our client on holidays, as our client likes to travel to hot countries numerous times per year. Nigerian food is a big part of our clients culture, so a support worker who is willing to help out with cooking would be an advantage. Our client likes to maintain her independence and spend time with friends, so someone who is sociable will be desirable. What you'll be doing: This role is to support our brand new female client who has a spinal cord injury. This will involve supporting with personal care, moving and handling, driving her vehicle and domestic duties including supporting with cooking. This will involve living with her either in her home in Prestbury, or at her university accommodation in Liverpool during term time. Our client may go home for weekends. You will be required to drive our client's vehicle to take her between her home and university. Therefore you must hold a full UK drivers licence. When you'll be working: We are looking for a regular team member to work permanently with our client Assignment length 2 weeks at a time Assignments and breaks will be planned in advance What you'll have: Full clean UK drivers licence Kind and caring nature Flexibility & reliability – continuity of care is imperative for our clients Good communication skills What to look forward to: £138 per day Accrued holiday pay A Nest Personal Pension account Full specialist training We recognise outstanding Active Behaviours via the Active Awards programme Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Active Care Group is an Equal Opportunities Employer. However due to the nature of the position there is a Genuine Occupational Requirement to recruit female Personal Healthcare Assistant

Highly Specialist Clinical Psychologist 30hrs PW

Blackburn with Darwen Community Mental Health Teams (CMHTs)

Applications are invited from suitably qualified psychologists with the experience, skills and competencies to undertake the duties and responsibilities of the above post in adult mental health. The post is primarily to provide assessment, psychological therapy and consultation for the care of service users within the Blackburn with Darwen areas.

The teams provide services to people with complex mental health needs. Psychological therapies and psychologically informed care are valued within the teams and network, and are fully integrated within mainstream adult mental health services. The post holder will be operationally managed within the teams as a core team member, while strong professional leadership works alongside operational management to support the role.

An interest in working with individuals experiencing significant levels of complexity and personality difficulties will be essential. Good team working skills are also essential, as are abilities in providing consultation / supervision to team colleagues and other psychological therapists. Skills in group approaches, or an interest in developing these, would be an asset.

The post holder will develop links with psychological therapists within other CMHTs and specialist networks. Clinical and professional supervision is provided, and a growing network of complex case fora and psychological therapy models afford excellent opportunities for the post holder to develop their skills in multidisciplinary team working and psychologically informed care.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Thursday 28 Nov 2024

**Support Worker/housekeeper Required in Macclesfield, SK11
Up to 8 hours per week (days and times to be agreed at interview)
£13 per hour
**

**Purpose of the Job**
PA required to support a gentleman in Lyme Green. Main duties will involve:
Cleaning
General Household Chores such as laundry etc
Shopping
Helping to walk my dog

The main duties identified in the job description are examples of the expectations required; I may on occasions reasonably request additional activities to be undertaken inside or outside of the home.
**
Personal Assistant Specification**
An animal lover would be beneficial as I own a dog
It would be helpful if you have access to your own vehicle.
My assistant must be honest, trustworthy, and reliable, must respect my privacy and maintain my dignity at all times
My assistant must be enthusiastic and flexible with a caring disposition. You must be able to work well independently and a sense of humour
The personal assistant should understand their role in facilitating the self-defined needs of the employer
Experience is preferred, but not essential as full training will be provided.


The post is subject to an enhanced DBS disclosure which will be funded through your employer

**Supervision**
My personal assistant is accountable to me in all aspects of their work. They should always ask what my needs are and listen to my directions and respect my wishes.

Please note that this advert has been placed on behalf of one of our customers. Should your application be successful, and you are offered the position, you will be directly employed by the customer and not by PeoplePlus

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application.

We are seeking a dedicated and compassionate Support Worker to join our team in Prestbury, Cheshire. In this role, you will provide high-quality care and support to individuals with complex health needs, ensuring their comfort, safety, and well-being. Working Hours: You will be a part of a team delivering 24/7 care by means of Live-In with 1 week on and 1 week off as a shift pattern. You will start on a Saturday at 08:00 and leave the clients house on the following Saturday at 08:00. Key Responsibilities: Delivering personalised care and support to clients with complex health conditions. Assisting with daily living activities, including personal hygiene, mobility, and meal preparation. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Valid UK driver's license Benefits: Supportive and friendly working environment. Opportunities for professional development and training. DBS Paid for. Excellent training programme. Blue Light Card Eligibility. Our Safeguarding Commitment Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem ABOUT LIBERTATEM

Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. Please read the attached Applicant Pack prior to completing your application form to find out more information. As part of making your application we encourage you to review the Trusts Careers webpagewww.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application.

Job Advert

We are seeking to recruit a permanent member of staff to work as a Medical Attendant within a busy secondary school. You will work as part of a team and should be in possession of a valid First Aid Certificate and have experience in dealing with young people and administering first aid. This post may also include some support for pupils within a classroom setting.

Good communication & organisational skills, discretion, flexibility and initiative are essential. Experience in a school setting would be an advantage but not essential.

Although this post is 27.5 hours (5 days per week) we would consider part-time for the right candidate.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership and be medically checked.

Proud member of the Disability Confident employer scheme

The Cheshire and Wirral Community Wellbeing Alliance are working together to transform community mental health services, providing holistic, person-centred care for people with mental health needs and to support people to live a full and meaningful life. We facilitate access to a combination of support, to provide the best chance to improve wellbeing and quality of life in the longer term.

Health and social care professionals work exceptionally hard to provide the best care for people. The Cheshire and Wirral Community Wellbeing Alliance will create easier access to complementary support in communities, to address wider factors impacting on people’s mental and physical health and wellbeing, such as housing support, debt and finance advice, physical exercise, community interest activities and employment support.

The Alliance’s vision is for individuals to be at the heart of all that we do, shaping care and opportunities around the needs in the community.

We will strive to prevent mental health crises and ensure that anyone in need has access to the right care at the right time in their own community.

We are looking for people who can join us in this time of exciting transformation, to help us realise the vision to provide person-centred care and support in the right place at the right time for the Cheshire and Wirral communities that we serve.

The Central and East Administration Service, based in the Community Mental Health Team Macclesfield is looking for a Band 2 Administrative Support Officer who can help make this transformation a reality.

The successful candidate would be part of a busy administration team that is part of the community mental health team. We are looking for hardworking, polite, and well-motivated people who have initiative, organisational skills and self confidence in managing their workload.

The current staffing team are embracing this transformation and are keen to develop our services to improve the experience of both clients and staff alike.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.



Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.


CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

We welcome applications from people who have direct experience of accessing our services.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification)andvalues.



CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.



Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.



An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our websitehttps://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email –cwp.recruitment@nhs.netor by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

To support the scientific and technical workforce performed by the qualified staff in the anticoagulation department. To ensue that all procedures are undertaken according to laboratory standard operating procedures (SOPs) To support the anticoagulation team in the provision of the service to all users of the department. To perform near patient testing at anticoagulation clinics using INR monitoring devices. To undertake home visits to perform near patient testing using INR monitoring devices. To telephone dose changes to patients as directed by the anticoagulation manager or other anticoagulation practitioner. To input patient referrals on to the DAWN anticoagulation software database. To answer telephone calls from patients, GP surgeries and hospital departments and to deal with or refer calls as appropriate. To monitor non-attendance using the DAWN anticoagulation software database and distribute letters as appropriate. To receive, open and sort departmental mail. To perform daily checks for results which have not been transmitted straight to DAWN. To maintain the anticoagulation patient filing system. To ensure all outstanding work has been processed. To comply with the requirements for quality and competence for medical laboratories, as specified in the International Standard ISO 15189:2012. To work within Quality Management System, departmentally agreed policies and SOPs. To report any deficiencies in Quality promptly to the Quality Lead and/or Quality Manager. To verify that full patient details are provided and that they correlate between sample and request. To verify that correct samples are received for the tests requested. Ensure compliance with Trust policies, procedures and guidelines for self and others, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care. To ensure that laboratory equipment is used and maintained properly. To partake in external and internal quality control schemes and to ensure that laboratory quality standards are met. To complete Information Governance training and to comply with the Data Protection Act 1998. To undertake audits to identify service delivery issues / service improvement. To take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning. To undergo all mandatory training as required by the Trust. To undergo all training as required for the above duties and any others that may be specific to individual departments.