Total 1,377 Customer Service job vacancies in Norfolk, Eastern England

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

The post holder will:

Demonstrate and role model high calibre leadership, championing best practice in workforce planning, building capability, talent management and diversity and equality. Whilst also developing the team’s technical expertise.
To provide advice to policy development, central projects, and activities to represent operational experience and expertise.
To ensure the performance, behaviours and attendance of assigned teams is proactively managed, reviewing performance on a regular basis and establishing an environment in which everyone can, and does, contribute effectively and that different perspectives are heard and channelled towards achieving the Agency’s objectives.
Role model and promote proactive leadership, embedding the necessary performance improvements and culture change across teams to ensure that all staff operate to the required policies and procedures, H&S standards and quality assurance levels.
Work closely with the Head of Plant and Bee Health and the Chief Plant Health & Seeds inspector to set delivery strategy and direction for the team and ensure all customer targets are met.
Working with Defra and Devolved Administration to develop PVS and GM legislation.
Meet and liaise with key partner organisations including the British Society of Plant Breeds, Agricultural Industries Federation, National Institute of Agricultural Botany, National Farmers Union regulations and developing legislation.
Lead GM and PVS related incident response roles as appropriate.
Lead APHA’s Plant health certification activities.
Maintain and develop the team’s quality standards.
Seek out and develop areas identified for potential change, driving efficiency and consistency where possible.
Play active role in the senior management team of Plant & Bee Health including providing cross cutting APHA G7 support and deputisation as required.
Play a leading role in the design, development and implementation of business reforms and policy initiatives, undertaking a key role in project teams and cultural change.

Essential Criteria:

Have good technical knowledge of UK and EU legislation relating to Plant Variety and Genetic Modification activities.
Have an understanding of domestic and international plant certification and marketing, plus expertise in the regulations around the marketing and licencing of Genetically modified organisms.
A background in Plant health and Horticultural marketing regulations would be desirable.
Knowledge of wider Plant health.
Excellent communication skills both written and oral.
Experience of project, staff and financial management.
Evidence of reviewing and presenting complex information under short deadlines.
Experience on implementing Continuous Improvement principles.
Experience of working with key stakeholders and policy customers.
Job holder must be prepared to travel to be with PVS colleagues who are principally Cambridge based and to York where APHA’s GMI is located.
Frequent travel may be required to other locations including possibly overseas.
A valid full driving licence (manual, or automatic) and independent access to a car is necessary.
Other corporate duties linked to wider APHA strategy may also be required as necessary in response to outbreak management or other corporate activities to deliver APHA or Service Delivery priorities.

Communication Support Worker Tier 1
Up to 35 hours per week, 38 weeks per year (term time)
£26,489 - £28,269 per annum pro rata


The Curriculum Services Team are passionate about supporting students with Learning Disabilities and/or Difficulties. We are responsible for ensuring that effective and appropriate support provision is allocated to students requiring assistance with accessing their academic studies across City College Norwich, Easton College and Paston College.

City College Norwich is a great place to work. As one of the largest colleges in East Anglia we have a large and diverse team of over nine hundred full and part time staff within teaching and support roles and has opportunities for progression within the workplace.

You will support students who require BSL, AS support and/or students in PMLD (Profound Multiple Learning Disabilities. This is a great opportunity to work in a highly rewarding role.

Applicants must have a Level 6 qualification in BSL and have or be willing to work towards a Level 3 Certificate in Learning Support (or approved relevant equivalent) .


If you would like more information about this or the role please contact Shirley Barker, Team Leader at Shirley.Barker@ccn.ac.uk


Closing date: Tuesday 19 November 2024 at Midnight



As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

Proud member of the Disability Confident employer scheme

Care Home Manager
Great Yarmouth, Norfolk / £65,000 / BRAND NEW HOME

Care Home Manager required. My client is rated a top 20 large national group with 22 years' experience in the care sector, with continued growth and excellent standards and reputation this is a fantastic opportunity to join an industry leader. This service has 42 beds providing support for elderly people requiring general nursing, dementia, mental health issues, residential and respite care. The home is due to open in the New Year and this is a great opportunity to open, build and maintain an amazing team able to deliver the highest standard of care in a beautiful and state of the art environment.


Care Home Manager duties include:
* Oversee the daily operations of the home
* Be registered with the CQC and be knowledgeable with all relevant legislation and regulations
* Ensure the home provides high-quality care and support to residents
* Control of the budget to ensure meeting of financial targets
* Maintain full occupancy
* Recruitment, retention, training and induction of staff
* Manage and mitigate risks effectively, ensuring a safe environment

Care Home Manager Requirements:
* Registered Nurse with Valid Pin - desirable but not essential
* Excellent knowledge of all Standards and NMC code of practice
* Proven track record of person-centred care planning
* Experienced leader and mentor
* A passion for delivering high standards of care

Care Home Manager Benefits:
* £65,000 + Welcome bonus
* DBS & NMC Paid
* Career development opportunities in a growing company
* Generous Holiday allowance - 25 Days plus Bank Holidays
* Excellent induction
* Private Pension

For further information or to apply please contact Amanda at Time Recruitment or alternatively apply below.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Advinia Healthcare are looking for a dedicated Team Manager to come and join the team at Woodstock Care Home in Dereham. Woodstock is a 28 bedded residential home looking at elderly care and dementia which was inspected last year where it achieved Good from CQC.

Responsibilities:


To ensure appropriate standards are maintained by monitoring and that appropriate professional support is provided to senior staff /team leaders.
Appropriate reviews of care plans /risk assessments and medication administration. To ensure all assessment tools are in place and are fully utilised.
Ensure all residents have a complete care assessment prior to admission to the home, taking account of their physical, social and psychological needs. To ensure as a minimum an annual re assessment of each resident’s needs.
Deploy staff efficiently in relation to care duties to be covered by setting up and controlling the duty rota. Check and monitor care staff hours and authorise time sheets in absence of Home Manager.
To establish good personal relationships with residents and their families.
Work with the Home Manager to ensure all induction and mandatory training is completed. To identify other specific training needs.
To work with the Home Manager on achievement of action plans from external regulators or internal support functions.


Requirements:


Team Leader/Management experience
Ability to communicate at all levels
Ability to work on own initiative unsupervised
Work to deadlines


In return:


Competitive Salary
Flexible salary - Wagestream
Generous Holiday Entitlement
Training & Progression


If this role sounds as though it would be of interest to yourself than please apply now!

PRI2

About UsHarris Primary Academy South Kenton (HPASK) is a five-form entry school situated in South Kenton, which is part of the London Borough of Brent. HPASK is an inclusive academy and we want every one of our children, from Early years to Year 6, to have a truly happy experience at school. We strive to ensure that every pupil feels valued and safe. The children's achievements are celebrated every day in their lessons and we are proud that they are kind, caring, self-assured and eager to learn. We believe that through expert teaching and support all children can achieve to a high standard. Ultimately, our aim is to make sure that our pupils leave us feeling that they have succeeded both academically and in the extracurricular aspects of school life. We want our pupils to be thoroughly prepared for the opportunities that secondary school will offer them. HPASK is very much a community school. We know that a close partnership with parents is vital if children are to learn and grow as individuals. We therefore do all we can to keep parents informed and involved in all aspects of school life. HPASK joined the Harris Federation in September 2024, so you will be joining our team at a really exciting time as we establish ourselves in our local community. If you would like to find out more about our school please do come and visit us and talk to as many children and staff as you can. We are very much looking forward to meeting you. Main Areas of ResponsibilityAs Learning Support Assistant, your responsibilities will include:

Attending to the child's personal needs and implementing related personal programmes, including social, health, physical hygiene and welfare matters
Working with the class teacher and Inclusion Manager to support the implementation of person centred planning and targets for SEND children
Liaising with appropriate external SEND or health professionals to ensure that advice on provision for individual SEND children is effectively implemented
Supervising and support SEND children ensuring their safety and access to learning
Establishing good relationships with all children, acting as a role model and being aware of and responding appropriately to individual needs
Promoting the inclusion and acceptance of all children

As part of making reasonable adjustments, it will sometimes be necessary to direct LSAs to support children's intimate care needs in line with the academy Intimate Care Policy and to maintain their health, safety and personal dignity. Qualifications & ExperienceWe would like to hear from you if you have:

Qualifications to GCSE Level standard or equivalent
Knowledge and understanding of pupils with social and emotional difficulties that may impact upon their behaviour
Ability to communicate effectively and clearly both verbally and in writing
Knowledge of Microsoft software
Some knowledge of some of the social issues facing students from disadvantaged backgrounds

For a full job description and person specification, please download the Job Pack. Professional Development & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

The purpose of this role is to lead and manage a shop in an effective and efficient manner. To maximise shop and online revenue, deliver excellent customer service and provide a safe and engaging environment for its staff and customers. This is a fixed-term contract to cover absence for 9 months.

You will therefore need to demonstrate your abilities in the following areas:

Managing, motivating and developing all shop staff including a team of shop volunteers.

Maximising the sales and profitability of the shop.

Providing excellent customer service.

Providing a safe and healthy shop environment.

Acting as a Rennie Grove Peace ambassador within the community

If your application is successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.

For an informal chat about this role contact Alison Jones, Area Manager on alison.jones@renniegrovepeace.org

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Applications are welcome from candidates who are over 18 after completing full time education at school or college, or an apprenticeship.

Our commitment to Equality and Diversity

At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

Assisting residents with all aspects of personal care, i.e. bathing, grooming, dental hygiene, getting dressed, etc.
Handling household tasks and supporting with activities of daily living (e.g., grocery shopping, laundry, cleaning).
Preparing and serving meals at the appropriate time.
Administering oral and topical medication under the supervision of medical personnel where required.
Providing mental and emotional support. -Making recommendations to family
members and healthcare personnel on the plan of care.
Organising suitable recreational activities for the patient.
Collaborating with other health care and social care professionals to provide the best possible person-centered care.

About the team
Always had a passion for working with children and young people but don’t have any experience in Social Care?

Hertfordshire County Council has developed an Academy programme as the first step in your journey into social care.

Our Residential service for children, this consists of 7 homes, including 2 very specialist homes, 1 disability and the rest main stream multi bedded homes.

About the role
Our Academy programme is designed to give you the foundation blocks needed, to become an excellent childcare worker to enable our children and young people to achieve all they can.

This is an intensive 6-month programme with access to specialist training. You will have the opportunity to undertake work placements in two different homes within the service working with our most vulnerable and traumatised young people whilst receiving a high level of support and training.

The role will entail working with young people who have challenging behaviours, supporting young people to access education, and undertaking activities with the young people.

Upon successful completion of the programme, you will be assigned to 1 home permanently and your salary will increase to £30,559 per annum plus market enhancement.

Working in our team will give you the opportunity to further your career through accessing further training opportunities. As part of this role, you will be expected to undertake diploma level 4.

About you
Whilst no specific skills or experience in social care is required, your passion and commitment to learn is essential for working with our children and young people.

Additionally, the ability to drive and have regular access to a car is also essential for this role.

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Posted Date:  4 Nov







Location:  Guildford, WA, AU







WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes. Reporting to the Project Support Supervisor , the HD Fitter  will have strong communication skills, with exceptional customer support at the forefront of their interactions. The role will also involve providing lead technical support on maintenance and warranty repairs. You will be working both




... Click here to view more detail / apply for FIFO Plant Mechanic ? Warranty Support

Tamworth, Australia





Reference:




Dementia and Aged Care Services (DACS) is an established provider of Community Care Services in NSW. We pride ourselves on delivering tailored care to enhance the quality of life for our clients and their families. Our ultimate goal is to support clients to remain at home and engaged in their local community. As a Community Support Assistant, you will provide a restorative and wellness approach to enable older people to remain at home and engaged with their community. Your duties will include social support, personal care, medication support, meal preparation, light domestic assistance, for our local clients within their own home. To be successful in this role, you will possess:

A genuine passion for and previous experience with supporting elderly people and wanting to make a difference in their lives by fulfilling their, and their families,



... Click here to view more detail / apply for Community Support Assistant

Join our friendly, supportive and inclusive team at Lloyd Court to help us make a real difference in the lives of our service users.

Care Support Worker - Days, Norwich

£12.60 per hour (days) + enhancements

35 average hours per week + opportunity for additional hours

Are you an experienced Care professional or new to the industry? Come and work for Norse Care. We offer fully funded accredited courses, excellent career progression, and job satisfaction from improving people's lives.

Please note that Norse Care are currently unable to provide sponsorship.

A day in the life:
As a Care Support Worker you will assist with personal care and support tasks, enabling our service users to make informed choices, promoting their independence and dignity in line with their person-centred care plan.

Working as part of a team, you will build strong relationships with your colleagues and the service users, participating and supporting with wellbeing events and activities, and helping to promote a safe and engaging environment.

Responding to call bells and emergencies in a timely manner and communicating with other medical professionals and community stakeholders as required.

About you:
We are looking for people who are passionate about supporting others by providing excellent care and who share our core values:

• We care completely.


• We collaborate proactively.


• We act with integrity.


• We pursue better.


• We make it happen.

**We will be looking for you to demonstrate these at the interview stage! **
About Lloyd Court:
Lloyd Court is our 40-flat housing with care scheme, where we provide care and support to tenants who live with us in their own flat.

Why work for Norse Care?

We value the contribution that everyone at Norse Care makes to improving people's lives. It's important to us that we give you the confidence and knowledge to perform your role to the best of your ability. We provide access to award-winning training, so our service users get the best care, and you have the tools for fantastic self-development, giving you ownership of your career. We want you to succeed!

We understand that working in care can be rewarding but also challenging, so your wellbeing is important to us. From day one, you will have access to a wide range of benefits alongside a great reward package including weekend working enhancements. For a complete list of what we offer, please click here to visit our website.

Our core values are at the heart of everything we do. We expect all our colleagues to share our vision and values.

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. Please click here for details of our DBS policy relating to the recruitment of ex-offenders.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Due to the high number of applications we receive for our vacancies, if you do not hear from us within two weeks of the date you apply, please assume that your application has been unsuccessful.

Company Description

37.5 hours per week

£11.44 per hour. Term-time only.

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

Can you commit to feeding hungry tummies as well as hungry minds? We serve more than just a meal in our kitchens, so are you the exceptional Food Service Assistant we’re looking for?

If you are looking for an employer that will invest in you and develop your career further, then look no further and apply!

Job Description

The essential ingredient at the heart of our business is our people so we are searching for an experienced Food Service Assistant with a background in exceptional food catering or retail services to join our business and work at one of our highly prestigious education settings.

As a Food Service Assistant you will…

As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm.

Working Hours:

• Monday to Friday 7am to 3pm (Including half-hour unpaid lunch break).
• Occasional overtime & week-end work paid as extra.
• 3 compulsory Saturdays - 5th October, 30th November 2024 & 5th July 2025.

Qualifications

• Ideally have experience working within Education catering
• Have good Health & Safety knowledge
• Flexible with a can-do attitude, customer focused
• Fun and enthusiastic
• Have excellent organization skills
• Demonstrate great attention to detail
• Be a team player, and enjoy succeeding as a team
• Possess great customer service skills
• Have a flexible approach to work

Additional Information

There are many advantages to working for us and we provide our employees with bespoke benefits which include:

• Free meals whilst at work
• Career development opportunities
• Full uniform provided
• Reward & recognition schemes
• People awards to celebrate our employees
• Work/life balance
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• Company sick pay scheme
• Prestigious working environments
• Team events scheduled throughout the year
• Pension scheme
• Competitive salary

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

“Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

This appointment is offered on the return of satisfactory professional references.

IND3