Total 109 Customer Service job vacancies in PE30 4JJ

As a Clinical Unit Manager at Goodwins Hall Care Home, you will be responsible for the day-to-day leadership and management on our clinical community within the home.

About Goodwins Hall Care Home:
Nestled in a quiet area at the bottom of Goodwins Road, our 76-bedroom care home is known for its beautiful fountain centrepiece at the entrance.

Our sought-after care home provides a variety of high-quality care, whilst boasting a full activities schedule and amazing facilities. Our team at Goodwins Hall are dedicated, committed and caring and constantly strive to ensure all of our residents lead happy and fulfilling lives.

About the role:
The role of Clinical Unit Manager will involve completing clinical audits, safe management of medication and team member supervision. Across everything you do, you’ll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment.

Salary:
£23 per hour.

Shift Pattern:
45 hours per week, 12-hour shifts worked on a rota basis from Monday to Sunday.

Home Location:
Goodwins Road, King's Lynn, England, PE30 5PD.

Key Duties & Responsibilities:

Take responsibility for pro-actively managing the unit.
Ensure timely completion of monthly audits: medication management, pressure ulcer prevention, diet and hydration and care planning.
Monitor the assessment, planning, implementation and evaluation of residents’ care through monthly audit of care plans using a planned approach, for example Resident of the Day.
Ensure planned supervision is carried out for all team members in line with company policy.
Training, Skills & Experience Required:

Qualified RN/RGN/RMN.
Minimum of two years’ shift leadership and management experience.
Proven track record leading, empowering, supporting and motivating a clinical team.
What we can offer:

Fully comprehensive induction.
Competitive salary, plus enhancements on bank holidays and a welcome bonus.
28 days of holiday per year.
Free Blue Light Card & access to the Blue Light discount platform.
Paid DBS and NMC renewals.
Refer a friend scheme.
About Athena:
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

Our aim is to be the provider of choice for our residents and the employer of choice for our team members.

Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities.

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.

A Vacancy at Lancashire & South Cumbria NHS Foundation Trust.


Essential Qualifications required:
• Registered Mental Health Nurse/ Social worker

The post is a full-time, fixed term for 12 months, post covering the service over 7 days per week working long days and nights. The team covers Lancaster, Morecambe and surrounding areas.

An exciting opportunity has arisen for a band 6 mental health practitioner to work in the Home Treatment Team in Lancaster.

The Home Treatment Team cares for people who are experiencing acute episodes of mental illness or emotional distress. The service is an alternative to admission and offers intensive support to service users and their families in the community.

The service works closely with the in-patient wards to support early discharges and with other parts of the mental health services as well as third sector providers, so great communication skills are essential.

As a member of the team you would be working with a multi-disciplinary team consisting of Mental Health Nurses; Support Workers; Occupational Therapist; Psychologist and Consultant Psychiatrist.

For more details and informal discussion please contact us on the details provided.

You will provide a comprehensive assessment and triage service and, where necessary signposting or clear onward facilitation to a mental health pathway.

Your referrers will mostly include IRS (initial response service), Police and Acute Hospital colleagues, trust employed mental health practitioners working in GP service. Service users will be triaged collaboratively and a decision will be made in consultation with the referrer and with the use of a clinical tool, within the response time required.

This comprehensive, collaborative triage system will lead to comprehensive assessment clear onward facilitation of service users to the most appropriate care following assessment.

The post holder will provide evidence based mental health assessments and/or signposting to alternative service provision for people who present requiring a specialist urgent mental health assessment.

Home Treatment Team

You will be a member of a team who provides comprehensive assessment, co-ordination and the delivery of a high quality mental health service for service users of Home Treatment who in the absence of the team would require hospital admission.

You will help to co-ordinate the care of Home Treatment service users, and assist in promoting the use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate.





Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Thursday 28 Nov 2024

An exciting opportunity has arisen for a Band 6 practitioner to join the Specialist Autism Team, a unique and continuously developing service which works closely with secondary mental health care services to prevent unnecessary hospital admissions for autistic individuals.

This post is a fantastic opportunity for a creative and innovative practitioner with a passion for delivering person-centred care, which is driven by the individuals whom we support.

We are looking for an exceptional Band 6 practitioner to join our caring and passionate team, who is keen to ensure the delivery of high quality specialist, bespoke services which are designed to meet individual need and preference.

The Specialist Autism Team adopts a multidisciplinary team approach to working which supports the evolutionary scope of the service. The MDT is made up of Occupational Therapists, Nurses (RMN & RLD), Speech and Language Therapists, Therapy Assistants & Clinical Psychologists.

Through such an approach we are continually learning, developing and findings different ways of working in order to meet the needs and wishes of the individuals we work with. For this reason we have regular team development sessions and each team member plays a vital role in sharing knowledge and information.

We work as a tertiary service between the core hours of 9am until 5pm (Monday-Friday), with some flexibility required on occasion to meet individual need and preferences.











The Service strives to provide forward thinking high quality services, working in partnership with other agencies. In addition to working with autistic people and their families we have a strong commitment to public health, promotion of safeguarding and effective risk management through service development and training initiatives working within an enthusiastic and experienced team.

A Registered Professional, with up to date knowledge, of health policy and legislation applicable to autistic people. Adaptability, good communication skills and self-motivation are essential. An experienced clinician with proven skills in working with people who have complex health needs and challenging behaviour and autism, demonstrating practice is evidence based and innovative.

The post holder will be responsible for a team caseload and supervision of other practitioners (registered and unregistered), to provide strong clinical leadership and supervision within the Specialist Autism Team.

The post holder will work flexibly between the hours of 8am and 8pm by working a rotational shift pattern including weekend working to meet the needs of the team and the wider network





Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.



For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 27 Nov 2024

About The Company

My client an established design and manufacturer of bespoke, capital equipment solutions are currently looking to recruit an experienced Electrical Engineer / Control Panel Wirer to join the business.

The Electrical Engineer / Panel Wirer will be responsible for fitting out, wiring and testing bespoke control system panels, following provided layout and wiring drawings, ensuring work is carried out to appropriate company standards. You will also be responsible for identifying and assisting with resolving any issues found during the manufacturing process alongside the engineering design team.

Electrical Engineer / Panel Wirer - Package Details

• £35,000 to £45,000 dependent on experience
• Full Training & Development for Progression to Electrical Software Engineer
• 40 Hour Working Week (Overtime paid in excess of 40 hours)
• 25 Days Holiday + Bank Holidays
• Pension Scheme
• Free On-Site Parking

Electrical Engineer / Panel Wirer - Experience Requirements

• Ideally Educated to a minimum HND level in Electrical Engineering or hold a relevant electrical apprenticeship
• Ability to read and interpret Electrical and Mechanical drawings and schematics
• Previous experience within Control Panel Build, Maintenance and Repair environment with a strong understanding of mechanical maintenance
• Ability to fabricate, assemble and fit electrical and pneumatic components for various mechanical and electrical systems
• Skilled in using hand and power tools

Electrical Control Panel Builder - Key Responsibilities

• Fabricate, fit and assemble electrical and pneumatic components for various electrical and mechanical systems, ensuring accurate records of all maintenance work are completed.
• Repair malfunctioning mechanical and electrical systems
• Participate in planning, product and development meetings
• Troubleshoot and stress test products to minimise problems or recalls
• Experience of panel testing / fault finding
• Install and wire control equipment

About The Company

My client an established design and manufacturer of bespoke, turnkey industrial machinery and subcontract services are currently looking to recruit a Mechanical Design Engineer or Draughtsperson. As a Design Engineer or Draughtsperson, you will be responsible for undertaking a variety engineering tasks, including designing, researching and prototyping new products. The successful candidate should have hands-on experience of using CAD and CAE software, such as SolidWorks and/or Inventor.

Design Engineer / Draughtsman - Key Responsibilities

• Modelling & Reproducing Drawings of Parts/Assemblies from Customer Drawings / Sketches in AutoCAD / SolidWorks / Inventor while applying correct tolerances and or Geometric Tolerancing
• Measuring Supplied Parts / Samples and producing Drawings, including Reverse Engineering
• Site Visits for Surveying & Engineered Solutions Purposes
• Liaising with customers regarding requirement and technical details
• Sourcing Engineering Technical data (Seals, Bearings, Bought in Parts, Materials Etc)
• Engineering Calculations (Density of materials Etc, Motor requirements, Sealing solutions)
• Providing 3D CAM model Data to Machine Shop
• Issuing drawings / jobs to Machine shop
• Performing measuring Checks on machined parts
• Data entry (logging of orders on database, Work Scheduler)
• Producing DXF Drawings from customer drawings, sketches and templates for use by profiling (laser / Waterjet)
• Reverse engineering parts from customer samples
• Producing Folding Drawings for Press operators
• Calculating material requirements for rolled parts
• Converting Drawing formats for laser department

Design Engineer Draughtsman - Experience Requirements

• Ideally educated to a minimum HND level in Mechanical Engineering (Degree would be preferred)
• An excellent grasp of engineering and design principles
• A creative, logical approach for generating new ideas and solutions, with the ability to transition these through to part development
• A sound knowledge of SolidWorks and/or Inventor CAD, technical drawings and 3D modelling
• A good knowledge and understanding of the qualities of metals, materials and components
• Strong analytical and numeracy skills

A great new job opportunity has arisen for a motivated Care Co-ordinator to work in an exceptional residential care home based in the Woodbridge, Suffolk area. You will be working for one of UK's leading health care providers

This special residential care home provides high quality residential care, dementia care and respite care

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Care Co-ordinator your key duties include:
• You will work as part of a team to maintain the personal care of residents, respecting the dignity of the individual and promoting independence
• You will ensure that care services are consistently provided to a high quality standard
• Assist in the care of the resident’s physical environment and in the general day-day activities of the home
• You will assume responsibility for the running of the home and for the wellbeing of staff and residents in the absence of the homes Manager
• Responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents computerised care plans
• Assist with the induction, training and supervision of support staff
• You will assist residents who have limited mobility or physical/learning difficulties, making the best use of mobility aids and personal equipment provided

The following skills and experience would be preferred and beneficial for the role:
• Experience of supervising a care team
• Ability to show empathy/understanding and experience of the needs of the residents
• Good leadership skills with the ability to communicate effectively
• Able to show a can-do attitude always

The successful Care Co-ordinator will receive an excellent salary of £14.25 per hour and the annual salary of £26,676 per annum. This exciting position is a permanent full time role for 36 hours a week on nights. In return for your hard work and commitment you will receive the following generous benefits:
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Uniform provided
• Assistance with Enhanced DBS
• Access to our current Employee Engagement Portal

Reference ID: 6148
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

Multiple Permanent Full Time and Fixed Term posts available

The Initial Response Service (IRS) launched in the Bay in 2023 and since then it has consistently demonstrated itself to be an integral part of secondary mental health services; we’ve improved access to mental health services for individuals who need it, whilst reducing demands on care and treatment delivery services. In the most recent CQC report, the IRS was identified as a source of positive change in how mental health services are delivered in Lancashire and South Cumbria

Forget caseloads and case management. In the IRS your skills and expertise will be in assessing patients at the point of referral and identifying what service will best meet their needs moving forwards. The spectrum of mental health needs vary significantly; you will have the ability to offer advice and guidance for mild to moderate mental health issues and ways this can be managed and improved. Equally, you’ll have the ability respond to urgent referrals with more acute needs and higher risks in the community.

If you require more details about the role or an informal chat please contact us on the details provided
• Ability to use your skills to triage and assess individuals with varying degrees of mental health difficulties over the phone and/or face to face in the community.
• Identify community services that are most appropriate for presenting need (third sector, CMHT, HBTT, and Talking Therapies).
• Act as shift lead, screening referrals and prioritising them based on your clinical judgment of risk and need.
• Working alongside the police to support patients and implement care when they are at risk of being held under s.136 of the MHA.
• Fast paced environment and supportive developing team.

We want to hear from practitioners who are experienced in the field of mental health, and its care and treatment pathways (including third sector service). We need confident practitioners with an ability to assess risk and respond to it appropriately in a fast paced environment.

Fancy the challenge? IRS for the Bay have multiple roles available in the team so come along and join the team.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Please see the attached job description and person specification for more information about this role.


This advert closes on Monday 18 Nov 2024

Radis Community Care are looking for a Support Worker to join the team at The Old Maltings, Swaffham.

About the role

As a Support Worker in our Extra Care Scheme you will be predominately supporting the elderly who are finding it difficult to cope due to physical frailty, enabling them to maintain independence. The role involves aiding residents with restricted mobility to move to dining areas at meal times, communal areas for social activities and to the privacy of their bedrooms at their request.

The role will require you to assist residents with personal care activities such as washing, personal hygiene and dressing. You will have the opportunity to take part in physical and mental stimulation by taking part in recreational and social activities with residents, both individually and as a group.

The role is to promote resident’s independence, choice, dignity and respect by delivering the best standards of care.

Benefits for the Role

• Full or Part time hours available
• NEST Pension
• Free uniform and PPE
• Excellent career progression
• Out of Hours support
• Full training, working towards Care Certificate, Dementia, End of life and other training courses.
• In-depth online & Office based training
• Paid Shadowing in the field
• Refer a friend payment (Unlimited Payments) Subject to conditions
• We will pay for mandatory refresher training

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

We care for a range of service users including the elderly and for people with physical and/or learning disabilities. Tailored to meet our service user’s individual needs, our care ranges from brief daily visits to 24-hour live-in care and can either be short or long-term.

Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community.

INDSW

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse



This role could be for you if have,

- Previous experience in a senior care role.
- Strong communication and leadership skills.
- Good organisational skills and ability to prioritise workload.
- Ability to work effectively as part of a team.
- Empathetic and caring nature.



Qualifications

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

A fantastic new job opportunity has arisen for a motivated Support Worker to work in an exceptional residential care home based in the Woodbridge, Suffolk area. You will be working for one of UK's leading health care providers

This special residential care home provides high quality residential care, dementia care and respite care

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care or equivalent**

As a Support Worker your key duties include:
• Be an essential part of the team, promoting the well-being and providing the highest quality of care to residents
• Assist with daily tasks, inclusive of all personal care assistance from supporting with personal hygiene, through to days out and companionship
• Encourage independence, well-being and supporting vulnerable individuals with their daily routines and activities
• Ensure accurate record keeping at all times

The following skills and experience would be preferred and beneficial for this position:
• Have a genuine desire to care for others
• A good team player
• Good verbal and written communication skills
• Able to show a can-do attitude always

The successful Support Worker will receive an excellent salary of £12.00 per hour and the annual salary is £22,464 per annum. This exciting position is a permanent full time for 36 hours a week working through night shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Pension scheme
• Comprehensive induction and paid training programme with career prospects
• Enhanced rates for bank holidays
• Recognition schemes (Employee of the Month and Company Care Awards)
• Paid breaks
• Uniform provided
• Refer a friend scheme
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 4983
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

Radis Community Care are looking for a Support Worker to join the team at The Old Maltings, Swaffham.

About the role

As a Support Worker in our Extra Care Scheme you will be predominately supporting the elderly who are finding it difficult to cope due to physical frailty, enabling them to maintain independence. The role involves aiding residents with restricted mobility to move to dining areas at meal times, communal areas for social activities and to the privacy of their bedrooms at their request.

The role will require you to assist residents with personal care activities such as washing, personal hygiene and dressing. You will have the opportunity to take part in physical and mental stimulation by taking part in recreational and social activities with residents, both individually and as a group.

The role is to promote resident’s independence, choice, dignity and respect by delivering the best standards of care.

Benefits for the Role

• Full or Part time hours available
• NEST Pension
• Free uniform and PPE
• Excellent career progression
• Out of Hours support
• Full training, working towards Care Certificate, Dementia, End of life and other training courses.
• In-depth online & Office based training
• Paid Shadowing in the field
• Refer a friend payment (Unlimited Payments) Subject to conditions
• We will pay for mandatory refresher training

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

We care for a range of service users including the elderly and for people with physical and/or learning disabilities. Tailored to meet our service user’s individual needs, our care ranges from brief daily visits to 24-hour live-in care and can either be short or long-term.

Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community.

INDSW

An excellent new job opportunity has arisen for a motivated Senior Support Worker to work in an exceptional residential care home based in the Woodbridge, Suffolk area. You will be working for one of UK's leading health care providers

This special residential care home provides high quality residential care, dementia care and respite care

**To be considered for this position you must have an NVQ/QCF Level 3 in Health & Social Care**

As a Senior Support Worker your key duties include:
• Recognise and facilitate the daily needs of residents
• Conduct formal supervisions and appraisals
• Contributing to care planning and coaching support workers
• Take an active professional role in promoting the services offered when dealing with relatives, prospective residents and enquiries
• Participate in updating and writing care plans and resident documentation
• Be responsible for making and reporting realistic assessments of each resident to ensure continuity of care
• Be responsible for administrating medication to the residents in accordance with policies and procedures

The following skills and experience would be preferred and beneficial for the role:
• Proven experience of working in a care setting
• A good team player
• Good verbal and written communication skills
• Have a genuine desire to care for others

The successful Senior Support Worker will receive an excellent salary of £13.00 per hour and the annual salary is £24,336 per annum. This exciting position is a permanent full time role for 36 hours a week working on nights. In return for your hard work and commitment you will receive the following generous benefits:
• Competitive rates of pay
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Uniform provided
• Assistance with Enhanced DBS

Reference ID: 4984
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

As a Housekeeper at Goodwins Hall Care Home, you will be responsible for ensuring a high quality of service within the home.

About Goodwins Hall Care Home:
Nestled in a quiet area at the bottom of Goodwins Road, our 76-bedroom care home is known for its beautiful fountain centrepiece at the entrance.

Our sought-after care home provides a variety of high-quality care, whilst boasting a full activities schedule and amazing facilities. Our team at Goodwins Hall are dedicated, committed and caring and constantly strive to ensure all of our residents lead happy and fulfilling lives.

About the role:
Reporting to the Head Housekeeper, the Housekeeper is responsible for ensuring the highest service standards of cleaning are delivered in the home to provide a clean, safe and welcoming environment for residents and visitors.

Salary:
£11.44 per hour.

Shift Pattern:
22.5 to 37.5 hours per week, worked on a rota basis from Monday to Sunday.

Home Location:
Goodwins Road, King's Lynn, England, PE30 5PD.

Key Duties & Responsibilities:

Ensure that cleaning duties are carried out in accordance to the cleaning schedule, ensuring the highest standard of personal presentation and hygiene are maintained.
Ensure all health and safety requirements are being met and that infection control policies and universal precautions are followed at all times.
To actively engage with residents in conversation and meaningful occupation related to their lifestyle choices at a level and pace that values the individual and respects their dignity and communication differences.
Training, Skills & Experience Required:

Experience in a similar position is advantageous, but not essential as full training will be provided.
A passion for care – we’re looking for a genuinely caring individual who will put the needs of our residents first.
Excellent communication and customer service skills, as well as high attention to detail.
What we can offer:

Fully comprehensive induction.
Competitive salary, plus enhancements on bank holidays.
28 days of holiday per year.
Free Blue Light Card & access to the Blue Light discount platform.
Refer a friend scheme.
About Athena:
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

Our aim is to be the provider of choice for our residents and the employer of choice for our team members.

Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities.

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.

Greet patients and visitors to the practice, working on the front reception desk, answering queries, and redirecting requests were required. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Book in, amend, and cancel patient appointments via our online system; Footfall, redirecting patient requests to the relevant clinician where necessary. Help patients to manage their needs through answering queries, making, and managing appointments, and ensuring that patients have good quality written or verbal information available. Provide coordination and navigation for patients and their carers across health and care services, working closely with social prescribing, health and wellbeing coaches, mental health practitioners within the PCN. Ensure those patients who require an urgent consultation are redirected to the GP/Emergency Practitioner and booked into an appropriate slot on the same day. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols and redirecting to the Emergency Practitioner where required. Liaise with external services i.e., hospitals, to obtain up to date information for patients records. Ensure computerised appointment system is up to date. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts. Ensuring all GDPR related queries follow internal procedures. Ensure correspondence, reports, results etc. are filed electronically in correct patient record and delivered to the patient via the telephone where relevant. Undertake administration tasks as allocated by the Deputy Operations Manager. Action starts and end of day procedures. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Check tasks, notifications, and emails daily and action where necessary. Open incoming internal & external post and distribute to relevant people/departments. Complete all mandatory online training relevant for the role. Work safely always in accordance with Legislative requirements and Practice Policy and Procedures. Adhere to and always maintain patient confidentiality and information governance.