Total 57 Customer Service job vacancies in Phoenix, Arizona

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• Maintain museum records, including accession, deaccession, loan, and cataloging records, in accordance with NPS standards.
• Monitor the environment of the collection storage areas by keeping records on temperature, relative humidity, and pest infestations.
• Implement housekeeping schedules and oversee the housekeeping work of maintenance staff. Reports object deterioration, damage, movement, or theft to the supervisor.
• Handle, clean, store, and label objects in the permanent collection.
• Update housing and microclimate monitoring instruments for environmentally sensitive objects whose treatment does not require a high degree of specialization.
• Update standard operating procedures and other museum documents for current conditions and requirements.
• Specific duties vary by park.

Starting at $23.49 Per Hour (GS 7)

Duties include but not limited to:

• Completes both routine and complex assignments involved identifying and troubleshooting issues related to VLAN configuration, IP addressing, sub-netting, HL7, DICOM, Access Control List (ACL) and network security across the medical device network.
• Manages, troubleshoots and maintains complete systems of computerized networks, databases and servers including but not limited to biomedical information systems that store or facilitate patient information.
• Implements and plans for new and emerging technologies including but not limited to diagnostic modalities, network management and storage, and virtual data centers.
• Leads development of disaster recovery procedures for critical systems to be enacted in the event of device failure.
• Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Investigates, remediates and documents recalls and safety alerts within established timeframes.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.

Work Schedule: Monday to Friday, 7:00 am to 3:30 pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 0000
Relocation/Recruitment Incentives: May be Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Starting at $100,495 Per Year (GS 12)

The major duties of the position Masonry Worker include, but are not limited to, the following:

• Responsible for the maintenance, repair, alteration, and construction of exterior and interior surfaces and structures of brick, stone and block
• Repairs and maintains historic masonry on buildings, parapets, fences, chimneys, walls, etc.
• Must be able to perform a variety of complex brickwork
• Removing damaged portions of walls or other similar architectural features in preparation for repair of damage, stabilization and original fabric.

Starting at $25.23 Per Hour (WG 8)

Duties include but not limited to:

• Maintains databases in order to support agency, regional, and departmental goals for reporting accurate and pertinent information
• Performs data entry and retrieval, prepares reports, and updates program cost components and supporting documentation for the maintenance management system
• Updates program cost components and supporting documentation.
• Coordinates the agency wide Assessment Survey, asset inventory, and comprehensive Quality Assurance, Quality Compliance.
• Ensures accurate and timely records and professional operational data are entered into databases.

Starting at $51,207 Per Year (GS 7)

• Provides primary receptionist services with excellent customer service; receiving and directing incoming calls on a multiple line telephone system.
• Interview all patients eligible for Medicare and Medicaid benefits to ensure they understand the entitlement in Indian Health Service facilities.
• Provides information counseling and assistance services to beneficiaries concerning their health benefits as part of the Indian Health Service criteria.
• Initiates medical authorizations for services for internal and external health services for qualified Native Americans.

Starting at $31,512 Per Year (GS 3-5)

The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics. The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings. The incumbent ensures demographics are updated. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.

At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

Other assignments at this level include but are not limited to:
- Prepares written correspondence to notify patients of normal lab results.
- Verifying and updating demographics and insurance information (ICB).
- Encourages the use of new processes.
- Processes incoming secured messaging through MyHealthyVet.
- Utilizes the medical record to enter information and research the needs of the patient as appropriate.
- Manages patient systems to verify and validate accuracy and resolve concerns.
- Provides excellent customer service and assists in providing front line resolution when applicable.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community)


Work Schedule: Four 10-Hour Shifts Between Monday - Friday - 6:30am-5:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:ADVANCED MEDICAL SUPPORT ASSISTANT/PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $49,095 Per Year (GS 6)

• Performs installation, inspection, testing, maintenance, calibration, repair, and modification of complex biomedical, x-ray and dental instrumentation, and complex support equipment systems made up of multiple systems.
• Formulates methods of techniques to perform preventive maintenance on and to assure operation and safety of biomedical, x-ray and dental equipment.
• Insures compliance with regulating agencies for medical devices (FDA) and radiation safety (NCRP), and takes corrective action if radiological systems and medical devise are in non-compliance.
• Consults with various medical disciplines on unique instrumentation problems, safety consideration, and maintenance difficulties.
• Serves as technical advisor and consultant to physicians, dentists, and other clinical personnel in the purchases of new instrumentation, designing of new systems or modifying existing systems.
• Maintains complete up-to-date equipment files, work orders, parts, equipment inventories and equipment labeling to comply with Joint Commissions and federal agency requirements.

Starting at $59,966 Per Year (GS 9-11)

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Park Ranger (Interpretation) Standard Duties:

• Develop and present a variety of programs including guided walks, illustrated talks (PowerPoint amphitheater and campfire programs) and demonstrations.
• Develop programs using principles of the NPS thematic interpretation model through topic research, familiarity with and creative use of delivery techniques.
• Provide informal interpretation and orientation for park guests in visitor centers, ranger stations and while roving in the field.
• Perform cashier duties and assist with a variety of special projects to support park goals.
• Actively promote the safety of park visitors and stewardship of park resources in all interactions, and potentially serve as the initial contact for accident reporting and emergency assistance.
• Operate a motorboat to access remote areas.

Bullfrog - Kane County, Utah is a small, remote, in-park community of approximately 300 residents during the summer and 50 residents in the winter. Amenities include a marina, marina store and gas docks, seasonal lodge and restaurant, gas station/convenience store and garage, an urgent care clinic, and a K-12 school. Teacher/student ratio is 1 teacher per 2-5 students. Full-service communities are in Green River, Utah (113 miles), Blanding, Utah (139 miles), Moab, UT (175 miles) and Price, Utah (143 miles) each having a small hospital and dentists. Major services are available in Cortez, Durango, and Grand Junction, Colorado, or Page, Arizona, all 3 to 5 hours away via all-weather highways, and depending on Ferry operations across Lake Powell. The Bullfrog area encompasses beautiful red-rock canyon country, and the local Henry Mountains (highest peak is Mt. Ellen at 11,526 ft). Bullfrog is the main access point to Lake Powell in the Northlake District and visitation is heavy in the summer. Summer temperatures average in the low 100's and winter temperatures are in the 30's with sunshine most days of the year. Recreation runs the spectrum of outdoor activities with backpacking, mountain biking, canyoneering, skiing (water and snow), boating, whitewater sports, hunting and fishing all within a few hours' drive and some within walking distance of the housing area. The Northlake District of Glen Canyon is bordered by the Maze District of Canyonlands NP and by the Burr Trail Scenic Byway District of Capitol Reef NP--so the solitude and challenges of wilderness abound in and around Bullfrog. This is an active outdoor community, and social events are ad hoc but common.

Lees Ferry is located 45 miles from Page, Arizona and 130 miles from Flagstaff, Arizona, the nearest larger community. Lees Ferry looks out on beautiful Colorado River which offers boating, associated water sports recreation and fishing. The surrounding land of the Glen Canyon National Recreation Area offers beautiful red rock country for hiking and backcountry recreational activity. Lees Ferry is centrally located to many other National Parks, such as the Grand Canyon, Zion, Arches, and Canyonlands.

Wahweap - Page, Arizona is located on the Arizona-Utah border. Page overlooks beautiful Lake Powell which offers a variety of water sports including boating, fishing, and river running on the Colorado River above and below Lake Powell. The surrounding land is beautiful red rock country perfect for hiking, hunting, and backcountry activities. Page is at the hub of the Grand Circle which contains America's largest concentration of national parks and monuments, such as, Grand Canyon, Zion, Capitol Reef, Bryce Canyon, Arches, Canyonlands, Grand Staircase-Escalante, and the Flagstaff Area Monuments. Page offers normal small community amenities such as an airport, shopping, medical and dental facilities, schools K-12, and college courses available through the local Community College. The elevation is 4300 feet with high-desert sunny days, cool nights, and low humidity. Home purchases are available in the area. Government housing may be available by a bid process.

Starting at $18.96 Per Hour (GS 5)

• Interviews patients to obtain pertinent patient registration information; i.e. demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary services.
• Determines the eligibility of patients seeking health care, who have not previously been treated at the facility, by obtaining the certificate of Indian blood or other documentary proof of tribal membership, according to the IHS guidelines.
• Identifies those patients whose health benefits are subject to prior approval to determine extent of health care for both inpatient and outpatient. Obtains and verifies the health records and the RPMS Patient Registration System for Medicaid, Medicare and private/commercial insurance eligibility information for all patients seen prior to all clinic visits.
• Initiates all admitting forms to complete the admission with current patient data, including the RPMS Patient Registration System. Initiates patient identification bands for all admissions.
• Interviews patient to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retired/stored record. Enters all information into the RPMS Patient Registration System and prints appropriate forms.

Starting at $39,576 Per Year (GS 5)

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At the GS-5 level:

• Participates in basic archeological field surveys by walking over the landscape and searching for archeological features and artifacts.
• Participates in documentation of archeological sites.
• Conducts limited supervised excavation and testing of sites, including the careful recovery of sample materials.
• Maintains related databases, forms, maps, and files.

At the GS-6 level, in addition to the GS-5 duties:

• Processes specimens in the field
• Conducts record searches and interviews, and synthesizes information collected for scientific, historical, and interpretive values.

At the GS-7 level, in addition to the GS-5 and 6 duties:

• Retrieves and compiles data as required for resource management reports, interpretive exhibits, etc.
• Provides leadership to field crews by assigning tasks and monitoring the status of those assignments.
• Prepares specimens for specialized analysis to be sent to dating and other laboratories. Identifies, labels and packages artifacts for curation.

At Black Canyon NP and Curecanti NRA, selectee will be assessing site conditions, inventorying un-surveyed lands, and entering data into state and NPS databases.

At Capitol Reef National Park, selectees will assist with a variety of cultural resource projects, including archeological surveys and site documentation, condition assessments and site monitoring, maintaining related site records and databases including Cultural Resources Inventory System (CRIS) and GIS database management.

At Chaco Culture National Historical Park and Aztec Ruins National Monument, selectees will assist in a variety of culture resource projects, including archeological surveys, site condition assessments and monitoring, graffiti remediation, preservation projects, GIS database management, and data entry into Cultural Resources Inventory System (CRIS), the New Mexico Cultural Resources Inventory System (NMCRIS) and internal park databases. Additional work may include monitoring ground disturbance for park facilities improvement projects and escorting tribal members or researchers into backcountry sites.

At Colorado National Monument, selectees will assist with a variety of cultural resource projects including archeological surveys and site documentation, condition assessments and site monitoring, inventorying un-surveyed lands, removing graffiti from CR sites, maintaining related site records and databases including Cultural Resources Inventory System (CRIS) and GIS database management.

At Flagstaff Area National Monuments, selectees will primarily be performing archeological site assessments (monitoring), preservation maintenance of maintained archeological sites, and maintaining related site records and databases.

At Glen Canyon National Recreation Area, selectees will assist with a variety of cultural resource projects, including archeological surveys and condition assessments, maintaining related site records, Cultural Resources Inventory System (CRIS) and GIS database management, and assisting with preservation projects. Work will include camping and backpacking field work in remote locations.

At Mesa Verde National Park, selectees will assist with a variety of cultural resource projects, including archeological surveys and site documentation, condition assessments and site monitoring, maintaining related site records and databases including Cultural Resources Inventory System (CRIS) and GIS database management. Sites are predominately Ancestral Pueblo, but also include historical sites related to Ute, Diné (Navajo), and early park uses.

At Rocky Mountain and Glacier National Park, selectees will assist with a variety of projects including Cultural Resources Inventory System (CRIS)/geodatabase management, monitoring, archeological survey and site documentation and post-fire recovery efforts.

At Valles Caldera National Preserve, selectees will assist with a variety of cultural resource projects, including archeological surveys and condition assessments, inventorying un-surveyed lands, maintaining related site records, Cultural Resources Inventory System (CRIS) and GIS database management, and assisting with infrastructure improvement, trail maintenance, and preservation projects. Work will include field work in remote locations accessible by foot, bike, UTV, and/or electric truck.

At Yellowstone National Park, selectees will assist with a variety of cultural resource projects, including archeological surveys and condition assessments, maintaining related site records, Cultural Resources Inventory System (CRIS) and GIS database management, and assisting with preservation projects. Work will include camping and backpacking field work in remote locations.

Positions will be filled at one grade level and have no promotion potential.

Starting at $18.96 Per Hour (GS 5-7)

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This position educates and informs visitors about the significance of the natural resources, about the laws, rules, and regulations relating to the protection of resources from aquatic nuisance species for the purpose of containment and/or prevention programs, and about operations and safe use resources. Performs systematic work inspecting and decontaminating boats of all types and sizes with varying internal operating systems and water intake functions. The following are a list of duties but not limited to.

• Watercraft inspection and decontamination.
• Boater compliance checks.
• Facilitating visitor contacts to create understanding of park resources, aquatic nuisance species, and boater safety and responsibility.
• Encourage visitor behavior consistent with resource use and managemen of park resources in support of the mission of National Park Service.

Starting at $18.96 Per Hour (GS 5)

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. The incumbent:

• Collaborates with the medical staff and other health care providers to ensure coordination with the overall care plan.
• Prepares nutrition care plans for each patient/family with short-term and long-term goals that are mutually developed and adopted.
• Provides counseling that is evidence-based and patient focused and specifically relevant to the expressed needs of the patient.
• Communicates effectively between other members of the health care team. Shares information, concerns, and feedback to provide the best comprehensive health care to each patient.
• Participates in peer review/competency on an annual basis.

Starting at $49,025 Per Year (GS 7-11)

The Clinical Nurse Manager Educator Supervises the Nurse Educators, RQI and Simulation Coordinator, and others as assigned. Responsible and accountable for all elements of the nursing process when providing and/or supervising staff education. Delivers a fundamental understanding of adult learning principles and a lifelong learner that can practice with flexibility to adapt or change learning strategies based on the assessment of learning needs within the healthcare organization. Assesses, plans, implements, and evaluates educational needs to facilitate learner development and skill training of clinical staff. Utilizes innovative teaching strategies, assessment skills, and evaluation of outcomes. Assumes responsibility for the coordination of education focused on staff education, self-management, and customer satisfaction throughout the healthcare continuum. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in quality improvement process and initiatives as well as customer service programs. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex situations. Develops expert level coaching and mentoring skills.

Systematically evaluates current practice, formulate outcomes for groups of patients and/or organizational processes within area of expertise. Collaborates with Clinical Nurse Educators and interprofessional healthcare teams in the ongoing clinical education activities including in-services, training, competency assessment, and evaluations of both current and new staff nursing skills. Oversees the Resuscitation Education Initiative (Redi) Program. Monitors and tracks BLS/Advanced Life Support (ALS) compliance within the organization. Collaborates with interdisciplinary team to support and evaluate responses to emergency responses in the facility to include BLS and ALS. Organizes, participates, and evaluates mock codes. Oversees collaboration between other Clinical Nurse Educators and interprofessional healthcare teams in the ongoing clinical education activities including in-services, training, competency assessment, and evaluations of both current and new staff nursing skills. Reviews current nursing literature for new trends and changes based on evidence-based research with the ability to propose practice and documentation revisions based on evaluation of outcomes. Collaborates with leadership and unit managers to identify educational training needs for staff, while supporting activities that foster competence, critical thinking, and decision making. Provides consultation and collaboration through the participation within organizational committees. Ability to analyze, interpret, utilize, and evaluate data to develop programs, and determine outcomes and process improvements related to educational programs.



Work Schedule: 08:00am - 16:30pm
Telework: Ad Hoc ( means approved telework performed at an alternative worksite on an occasional, one-time, or irregular basis)
Travel: Occasional travel to CBOCs to provide education/training and program oversight
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $103,187 Per Year (VN 00)

NOTE: The first 50 qualified candidates will be referred to the Selecting Official. Additional candidates will be referred based on hiring needs.

The Personnel Security Assistant serves as an Assistant to the Personnel Security Specialist and assures that all appointees have the appropriate level of security/suitability clearance commensurate with their assignment. Work assigned is of a very confidential and highly sensitive nature.

Major duties may include, but not limited to:

• Reviews information submitted by the requesting office to validate level of background required, enters appointee information into a local data base tracking system and refers appointee for fingerprinting.
• Enters appropriate data in required databases related to an appointee's suitability from a wide variety of sources.
• Performs audits of official personnel folders to assure that information related to suitability is properly recorded and filed.
• Initiates, reviews and releases appointees background investigations in the Office of Personnel Managements, National Background Investigation Service (NBIS) or in conjunction with the VA- Adjudication Center.
• Regularly monitors the status of specific pending items, compiles data to produce reports, follows up to determine status and records results.
• Takes and transmits electronic fingerprints for appointees or when the Federal Bureau of Investigation (FBI) returns fingerprints unclassifiable for various reasons.
• Assemble position descriptions and functional statements for the Personnel Security Specialist for review.
• Serves as the initial point of contact for new appointees including but not limited to paid or without compensation employees, volunteers, students, residents, and contractors.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. (Hours may vary to cater Pacific or Mountain Standard Time based upon Service Line's Needs)
Telework: This is NOT telework eligible.
Virtual: This is NOT a virtual position.
Position Description/PD#: Personnel Security Assistant - Human Resources Management Service/PD99952S
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

Starting at $33,878 Per Year (GS 5-7)

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Performs a wide range of complex occupational therapy duties requiring an advanced practical knowledge of occupational therapy, evidence-based medicine and data collection.
• Responsibilities include providing evaluation and therapeutic interventions to a full range of ill and injured individuals with needs concerned with, but not limited to, physical rehabilitation, musculoskeletal extremity injury, spine complications and/or injuries, neurological injuries/impairments, pediatric development, post-operative care, pain, cognitive disorders, and concomitant behavioral health disorders.
• Develops and implements complex, goal-oriented treatment plans for patients presenting with a multiplicity of dysfunction and impairments in physical, functional and adaptive areas such as, functional daily activities, adaptive sports, reconditioning, injury prevention, human performance optimization, pain impairments, and reintegration.
• Applies the use of therapeutic modalities and new integrative techniques and technologies for the purpose of evaluation and ongoing treatment. Therapeutic modalities may consist of, but are not limited to, traditional physical agents such as air, water, electricity, sound, and radiant energy; therapeutic exercise; therapeutic massage; soft tissue mobilization; manual therapy.
• Fabricates custom upper extremity orthoses and also designs, fabricates, or recommends adaptive equipment to improve function, or as part of post-operative or post-traumatic injury treatment that is typical of a comprehensive hand therapy practice.
• Provides patient/family education on the injury/disease process and its effect on function, joint protection, energy requirements, ergonomic needs, activity modification and progression of function or changes in impairments.

Starting at $72,553 Per Year (GS 11-12)