Total 10 Customer Service job vacancies in Puchong

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

RESPONSIBILITY:

• Responsible for the overall safety, cleanliness and maintenance of the warehouse;
• Make sure all materials and goods are well arranged with labels;
• Ensure all the incoming goods are with proper packing & clean without any dust;
• Responsible to verify the materials received with suppliers DO against purchase orders for quantity and specification;
• Responsible to ensure the quality of goods are maintained with proper handling and storage.
• Responsible to issue materials to production and collect finished goods from production. Follow FIFO and FEFO practice;
• Responsible to stock take at least once a month;
• Ensure pest control and environmental monitoring are regularly done;
• Complies with working rules and procedures;
• To undertake any other jobs directed by superior/HOD from time to time

QUALIFICATION:

• Excellent organizational and time management skills
• Malaysian citizen
• Forklift driving experience is an added advantage
• Physically healthy and able to work overtime
• Consistently good attendance record

Perks & Benefits

• Bonus- twice a year based on performance
• Nearby public transport
• Personal development opportunities
• Paid training and development

Tiramizoo Sdn Bhd 是 Tiramizoo GmbH 的馬來西亞子公司；領先的城市物流 TMS，專門從事軟體即服務 (SaaS)。我們非常重視客戶滿意度，並正在尋找一位專門的初級支援經理/支援主管加入我們的支援團隊，幫助為我們的客戶提供世界一流的服務。

職責與責任：

客戶支援：

• 透過票務系統、電子郵件、電話和聊天處理傳入的客戶詢問。對客戶的問題、投訴和疑慮提供快速、友善的答案。
• 分析客戶問題並及時提供有效的解決方案。如有需要，將複雜問題回報給相關部門。
• 維護 CRM 系統中的客戶和合作夥伴資料以及互動。確保文件準確、完整。

銷售支援

• 支援銷售同事進行線上或實體系統演示。
• 支援和管理新客戶的入職流程，包括平台創建、初始設定和培訓。
• 向銷售同事提供系統專業知識。

團隊協調

• 報告和管理系統錯誤或新功能請求的解決方案。
• 與德國的支援團隊和產品團隊聯絡，確保滿足服務等級協定。
• 在發佈到生產環境之前支援測試軟體中的新功能。
• 協助新團隊成員的訓練和團隊的進一步發展。

流程優化

• 確定改進支援流程的機會。
• 產生有關常見問題及其解決方案的報告，以採取預防措施。
• 不斷更新公司產品和服務的知識。參加培訓課程和研討會。

客戶回饋

• 收集客戶回饋並提供分析以提高產品和服務品質。

文件

• 維護支援文件並為常見問題建立指南。

資格：

• 完成電腦科學或商業 IT 領域的培訓或學習
• 先前的經驗是供應鏈或物流的額外優勢，但不是強制性的。

其他：

• 必須擁有自己的交通工具。

津貼和福利

• 休閒著裝要求
• 事假
• 病假
• 公積金/社會保險/EIS
• 遠距工作彈性
• 免費停車
• 旅行索賠

職責：

• 協助客戶服務團隊包含資料輸入、歸檔重要文件、溝通相關資訊。
• 回應客戶的投訴並根據要求提供售後支援。
• 以電子形式儲存和排序資料。
• 協助準確、及時地處理所有訂單。
• 協助準備和組織宣傳品或活動。
• 確保遵守法律和政策。

要求：

• 分鐘。具 3 年銷售支援/協調員或其他行政職位經驗者優先；
• 優秀的電腦技能（MS Office）。
• 精通英語、國語和普通話。
• 組織良好，責任感強，有解決問題的能力。
• 較強的口頭和書面溝通能力。
• 具有高度奉獻精神的團隊合作者。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 年假
• 個人發展機會
• 每週 5 天

Responsibilities:

• Assist Customer Service team including data entry, filing important documents, and communicating relevant information across.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort data in electronic form.
• Assist to handle the processing of all orders with accuracy and timeliness.
• Assist in the preparation and organising of promotional material or events.
• Ensure adherence to laws and policies.

Requirements:

• MIn. 3 years experience as a sales support / coordinator or in other administrative positions will be considered a plus;.
• Excellent computer skills (MS Office).
• Proficiency in English, BM and Mandarin.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong verbal and written communication skills.
• A team player with high level of dedication.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Annual leave
• Personal development opportunities
• 5-day week

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

IT技術支援工程師主要負責電腦系統的平穩運作並確保使用者從中獲得最大利益。個人任務會根據組織的規模和結構而有所不同，但您通常需要：

工作職責：

- 安裝和設定電腦硬體作業系統和應用程式

- 監控和維護電腦系統和網絡

- 透過一系列行動（面對面或透過電話）與同事或客戶討論，以幫助建立系統或解決問題

- 排除系統和網路問題，診斷和解決硬體或軟體故障

- 根據需要更換零件

- 提供支持，包括程序文件和相關報告

- 依照圖表和書面指示修復故障或設定係統

- 支援新應用程式的推出

- 設定新使用者的帳戶和個人資料並處理密碼問題

- 在約定的時限內回應呼叫

- 持續完成一項任務直至完成（或轉介給第三方，如果適用）

- 確定優先順序並同時管理多個開放案例

- 快速與客戶和其他專業人士（例如軟體開發人員）建立良好的工作關係

- 測試和評估新技術

- 對電腦設備進行電氣安全檢查

要求：

- 候選人必須至少擁有專業證書

- 電腦科學/資訊科技文憑/高級/高級/研究生文憑或同等學歷

- 至少 2 年伺服器維護服務、網路和硬體防火牆工作經驗或 L1 和 L 2 級及以上相關 IT 知識

- 擁有駕駛執照並擁有自己的交通工具（首選汽車）

- 願意在需要時出差

- 所需語言：英語、馬來語和華語

- 積極進取、自律、良好的溝通能力

- 對客戶優秀的服務態度

- 願意學習並服從上級指示，能夠團隊合作和獨立工作

- 全職職位

津貼和福利

• 事假
• 開放文化
• 個人發展機會

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

責任：

• 負責倉庫整體安全、清潔及維護；
• 確保所有材料和貨物擺放整齊並貼有標籤；
• 確保所有進貨包裝正確，清潔無灰塵；
• 負責根據採購訂單核實供應商收到的材料的數量和規格；
• 負責確保透過適當的處理和儲存來維持貨物的品質。
• 負責發放材料給生產並收集生產成品。遵循先進先出（FIFO）和先進先出（FEFO）慣例；
• 負責每月至少盤點一次；
• 確保定期進行害蟲防治和環境監測；
• 遵守工作規則和程序；
• 不時承擔上級/主管指示的任何其他工作

資質：

• 優秀的組織和時間管理能力
• 馬來西亞公民
• 堆高機駕駛經驗是一個額外的優勢
• 身體健康，能適應加班
• 持續良好的出席記錄

津貼和福利

• 獎金 - 根據表現每年兩次
• 附近的公共交通
• 個人發展機會
• 有薪培訓和發展