Total 73 Customer Service job vacancies in SW16 2QH

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

Provide leadership and support to the areas of work aligned to your portfolio including chairing your portfolios leadership meeting, as well as linking into South East London Integrated Care System transformation programmes (where relevant) Develop and strengthen partnerships by building relationships with key partners to help deliver our vision, of being more inclusive in our approach to planning, redesign, and delivery Connect and build trust with colleagues and residents across traditional boundaries - developing strong networks and relationships that work in service of residents over organisations, places, or professional groups Ensure that service delivery is person centred, outcomes focussed and protective of individual residents dignity Play an ambassadorial role for Partnership Southwark, promoting a culture of openness, transparency, equality and diversity Being a member of our Clinical and Care Professional Advisory Group which will meet quarterly and provide advice and guidance to the Partnership Southwark Strategic Board. The pay range for this role is £92,700.00 to £113,300.00 pro rata on Minimum of 1 session. Please do not apply for this role if the salary does not fit with your salary expectations.

Provide leadership and support to the areas of work aligned to your portfolio including attending your portfolios leadership meeting, as well as linking into south east London Integrated Care System transformation programmes (where relevant) Develop and strengthen partnerships by building relationships with key partners to help deliver our vision of being more inclusive in our approach to planning, redesign, and delivery Connect and build trust with colleagues and residents across traditional boundaries - developing strong networks and relationships that work in service of residents over organisations, places, or professional groups Ensure that service delivery is person centred, outcomes focussed and protective of individual residents dignity Play an ambassadorial role for Partnership Southwark, promoting a culture of openness, transparency, equality and diversity Being a member of our Clinical and Professional Advisory Group which will meet quarterly and provide advice and guidance to the Partnership Southwark Strategic Board. We invite applicants to apply for a combination of Southwark - and SEL-based CCPL roles as we believe this will bring benefits to team-working at all levels of our system and offer opportunities for personal development.The pay range for this role is £92,700.00 to £113,300.00 pro rata on Minimum of 1 session. Please do not apply for this role if the salary does not fit with your salary expectations.

Provide leadership and support to the areas of work aligned to your portfolio including attending your portfolios leadership meeting, as well as linking into south east London Integrated Care System transformation programmes (where relevant) Develop and strengthen partnerships by building relationships with key partners to help deliver our vision of being more inclusive in our approach to planning, redesign, and delivery Connect and build trust with colleagues and residents across traditional boundaries - developing strong networks and relationships that work in service of residents over organisations, places, or professional groups Ensure that service delivery is person centred, outcomes focussed and protective of individual residents dignity Play an ambassadorial role for Partnership Southwark, promoting a culture of openness, transparency, equality and diversity Being a member of our Clinical and Professional Advisory Group which will meet quarterly and provide advice and guidance to the Partnership Southwark Strategic Board. We invite applicants to apply for a combination of Southwark - and SEL-based CCPL roles as we believe this will bring benefits to team-working at all levels of our system and offer opportunities for personal development.The pay range for this role is £92,700.00 to £113,300.00 pro rata on Minimum of 1 session. Please do not apply for this role if the salary does not fit with your salary expectations.

Provide leadership and support to the areas of work aligned to your portfolio including attending your portfolios leadership meeting, as well as linking into south east London Integrated Care System transformation programmes (where relevant) Develop and strengthen partnerships by building relationships with key partners to help deliver our vision of being more inclusive in our approach to planning, redesign, and delivery Connect and build trust with colleagues and residents across traditional boundaries - developing strong networks and relationships that work in service of residents over organisations, places, or professional groups Ensure that service delivery is person centred, outcomes focussed and protective of individual residents dignity Play an ambassadorial role for Partnership Southwark, promoting a culture of openness, transparency, equality and diversity Being a member of our Clinical and Professional Advisory Group which will meet quarterly and provide advice and guidance to the Partnership Southwark Strategic Board. The pay range for this role is £92,700.00 to £113,300.00 pro rata on Minimum of 1 session. Please do not apply for this role if the salary does not fit with your salary expectations.

Supporting residents with personal care Assisting Patrons with choosing their meals Reading each individual care plan and following updates spending time with Patrons and learning about their life and interest liaises with professional staff in carrying out care plans etc. Understanding and working to group allocations Monitoring Patrons whose condition is of particular concern. Understanding procedures for reporting and recording accidents and incidents. Understanding and working to daily routines giving handover to Manager Attending mandatory and good practice training as required. Attending supervisions every four months and when required following the home policies and procedures showing dignity, Respect and Compassion to Residents at all times. Following the correct Health and safety and Fire Safety procedures. Representing the home to a high standard at all times. Any other duties as required.

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Pension Scheme with Nest
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Recommend a friend – up to £750
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

Eltandia

Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus. The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability. The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home. Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health. The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.

Proud member of the Disability Confident employer scheme

Job Title: Housing Support Worker
Location: 134 Mitcham Lane, London, SW16 6NS
Nearest Train Station: Tooting Broadway station (Just down the road)
Postcode: SW16 6NS
DBS Level: Enhanced (Both Adult and Child)

We are currently seeking a dedicated and compassionate Housing Support Worker to join our team at 134 Mitcham Lane, London. As a Housing Support Worker, you will play a pivotal role in providing essential support and guidance to our service users, who primarily include low to medium-risk individuals aged 16 to 21, along with children in care.

Main Duties of the Role:

• Engage with the aftercare leaving team to provide comprehensive support and assistance to service users.
• Assist in ensuring that benefits claims are accurately submitted and maintained, while monitoring accounts and taking appropriate action to address any arrears in accordance with policy and procedure.
• Develop and implement effective support and safety plans for service users, collaborating with specialist agencies as needed.
• Regularly record, monitor, review, and update service user progress and outcomes in line with contract requirements.
• Keywork a caseload of six or more clients, providing individualized support and guidance to promote their well-being and independence.

Working Hours: 40 hours per week, full-time. Monday to Friday, either 9:00 am to 5:00 pm or 12:00 pm to 8:00 pm, with one weekend shift required every 4 to 5 weeks. Employees who work weekends receive a compensatory day off during the week.

Car Driver Needed: No
Own Vehicle Needed: No
Valid Business Insurance: Yes

Other Details:
Lone Working: Yes
Working From Home: No
Number of Properties: Two units, both located on the same road, with a client capacity of six or more individuals per unit.

If you are passionate about making a positive impact in the lives of vulnerable young adults and children in care, and you possess the necessary skills and qualifications for this role, we encourage you to apply. Join our team and help us empower individuals to achieve their full potential and lead fulfilling lives.

Proud member of the Disability Confident employer scheme

LEARNING SUPPORT ASSISTANT – DUNRAVEN SECONDARY PHASE Permanent, Full Time, Term Time Only Pay Scale: NJC Inner London Pay Scales Required as soon as possible We require an enthusiastic Learning Support Assistant to work within the Secondary phase of our thriving, oversubscribed and outstanding all-through school. The school’s aim is “Excellence for All” and the governors wish to appoint candidates of significant ability and enthusiasm, aware of and stimulated by the challenges and potential of a successful multi-ethnic coeducational school.DUNRAVEN SCHOOL OVERVIEW Dunraven School’s results are strong, remaining well above national averages and representing positive ‘value-added’. Recognition of its marked progress has been significant and its journey as a school is important to us. For example:In 2012 we began our development as an All Through School with children starting in Reception in September 2013. In summer 2013 our £20 million BSF programme was completed. In 2016 we were designated as a National Teaching School and an Academy Sponsor. The Dunraven Educational Trust was established. In September 2018, our Multi Academy Trust was formally set up with the integration of Van Gogh Primary, followed by Goldfinch Primary school in January 2019 and The Elmgreen School and Rosendale Primary school in September 2021. In March 2023 we were judged by Ofsted as a good overall with outstanding features. If you are successful in your application, you will share in the leadership and management of a staff who are hardworking, committed, positive in outlook and dedicated to the achievement of our students. We offer: a high standard of professional practice, with bespoke in-house CPD provision, and affiliation to nationally recognised courses and providers (SSAT, Teaching Leaders, Future Leaders, NPQs); clear pathways for career development and progression with a proven track-record of success in developing leaders; a supportive and collegiate environment, with regular staff social and sporting activities (such as yoga, football and House events); excellent opportunities for leading work with external partners (National Support School, National Teaching School); a culture of high trust and accountability that values creativity and innovation, leading practice locally and nationally in a range of fields. The closing date for receipt of applications is midday Friday 22 March 2024 Interviews to be held on week commencing Monday 25 March 2024 Shortlisted applicants will be given a tour of the school site on the day.JOB DESCRIPTION Learning Support Assistant (Secondary Phase) Responsible to: SENCO, Headteacher, Deputy Headteacher, Director of Learning Actual Gross Salary: £24,951.14 to £25,215.94 depending on interview assessment NJC Scale points 5 – 6 (Inner London pay scales) Contract type: Permanent, Full time, Term Time Only Location of post: Dunraven School, 94-98 Leigham Court Road, London SW16 2QB Main Purpose Under the direction of the SENDCo/Class teacher, to support students who have been identified for additional support as indicated in the student’s statement and/or Individual Education Plan, in order to facilitate their access to a broad and balanced curriculum. To work with the class teacher in providing a stimulating educational environment in which the students can achieve their potential.

Waking Night Support Worker

Are you looking to start the year by making a real difference? A career with Achieve together provides the perfect opportunity to kick-start your new year in a role where you can do just that.

We are looking for team members who are passionate about delivering excellent care and support, celebrating achievements, and encouraging fun and creativity. Sound like you?

Become a Waking Night Support Worker with us this new year and let’s shape lives.

This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

As a Waking Night Support Worker, you’ll encourage and support people with evening activities, provide physical and emotional care throughout the night and help the people we care for to feel safe, secure and well rested.

Our extensive benefits include:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
Although it would be beneficial to have some experience of healthcare work, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

As a Waking Night Support Worker, you’ll ensure that the individuals in our care are able to live their lives independently and engage in daily enrichment activities, while receiving focused, tailored support where needed. This is not a role where you will be tied to a desk, you will enjoy the freedom to explore and access local communities and activities.

About us
At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Senior Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference and help others – so what are you waiting for?

Join the team today and begin sharing moments and shaping lives.

Job Title: Income Officer
Location: Southwark
Working Hours: Monday - Friday, 9:00 am to 5:00 pm
Contract Duration: 4 Months (Possible Extension)

About Us:
We are currently seeking an experienced and dynamic Income Officer to join our team in Southwark. This is an exciting opportunity to be at the forefront of revenue management, contributing directly to the income stream of SHS and the Housing Revenue Account (HRA).

Key Responsibilities:
As an Income Officer, your primary responsibilities will include:

• Acting as the first point of contact for the Council regarding all service charge billing and collection queries.
• Negotiating payment plans and making decisions on cases to instruct legal action when necessary, directly impacting the revenue income stream into SHS and the HRA.
• Leading and serving as the primary contact for issues related to the recovery of revenue service charges and major works service charges within the leased housing revenue account portfolio.
• Ensuring compliance with relevant policies and procedures in service charge billing and collection.
• Collaborating with internal teams and external stakeholders to resolve complex income-related issues.
• Providing excellent customer service and building positive relationships with tenants.

Qualifications and Experience:
To be successful in this role, you will need:

• Proven experience in income management, ideally in a housing or local authority setting.
• Strong negotiation skills and the ability to make informed decisions regarding legal actions.
• Knowledge of service charge billing and collection processes.
• Excellent communication and interpersonal skills.
• Ability to lead and take ownership of income-related issues.
• Understanding of relevant policies and regulations in housing finance.

How to Apply:
If you are a results-oriented and experienced Income Officer looking for a challenging opportunity, please submit your CV and a cover letter to connor.sarginson@servicecare.org.uk
Job Title: Income Officer
Location: Southwark
Working Hours: Monday - Friday, 9:00 am to 5:00 pm
Contract Duration: 4 Months (Possible Extension)

About Us:
We are currently seeking an experienced and dynamic Income Officer to join our team in Southwark. This is an exciting opportunity to be at the forefront of revenue management, contributing directly to the income stream of SHS and the Housing Revenue Account (HRA).

Key Responsibilities:
As an Income Officer, your primary responsibilities will include:

• Acting as the first point of contact for the Council regarding all service charge billing and collection queries.
• Negotiating payment plans and making decisions on cases to instruct legal action when necessary, directly impacting the revenue income stream into SHS and the HRA.
• Leading and serving as the primary contact for issues related to the recovery of revenue service charges and major works service charges within the leased housing revenue account portfolio.
• Ensuring compliance with relevant policies and procedures in service charge billing and collection.
• Collaborating with internal teams and external stakeholders to resolve complex income-related issues.
• Providing excellent customer service and building positive relationships with tenants.

Qualifications and Experience:
To be successful in this role, you will need:

• Proven experience in income management, ideally in a housing or local authority setting.
• Strong negotiation skills and the ability to make informed decisions regarding legal actions.
• Knowledge of service charge billing and collection processes.
• Excellent communication and interpersonal skills.
• Ability to lead and take ownership of income-related issues.
• Understanding of relevant policies and regulations in housing finance.

How to Apply:
If you are a results-oriented and experienced Income Officer looking for a challenging opportunity, please submit your CV and a cover letter to connor.sarginson@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Required as soon as possiblePermanent, Full Time and Term Time OnlyActual Gross Salary: £24,840.02 to £25,215.94 depending on interview assessment NJC Scale points 5 – 6 (Inner London pay scales)Deadline to apply: 12 noon, 08 January 2024Interviews planned for week commencing 2 October 2023We require an enthusiastic Learning Support Assistant to work with Reception class in the Primary phase of our thriving, oversubscribed and outstanding all-through school. The school’s aim is “Excellence for All” and the governors wish to appoint candidates of significant ability and enthusiasm, aware of and stimulated by the challenges and potential of a successful multi-ethnic coeducational school.DUNRAVEN EDUCATIONAL TRUST OVERVIEW Dunraven Educational Trust (DET) was established in 2016. DET is a trust committed to one overarching aim: excellence for and from everyone. This is an expectation for both the children and adults in a school community. It is achieved in a variety of ways according to the context of each school but within the clear framework established by the Trust.We want an educational experience which provides excellence for - and expects it from - everyone. We know that this is best achieved in a school where:the offer is broad, balanced, inclusive, enriching and effective in meeting the needs of young people; staff and students are supported and challenged to be the best versions of themselves;relationships are positive, well established and healthy;practice is based on evidence and underpinned by the notion that ‘we can always do better’.We are clear that this supports the development of children and young people (and adults) who are: resilient, courteous, optimistic, hardworking, self-disciplined, enthusiastic and creativeDUNRAVEN SCHOOL OVERVIEWDunraven School is an all-through school in South London and has recently been judged as ‘Good’ with Outstanding features in the 2023 Ofsted inspection. This means we have children from Reception to Year 13.We serve our local community and celebrate our cultural diversity. Dunraven School’s results are strong, remaining above national averages and representing positive ‘value-added’. Recognition of its marked progress has been significant and its journey as a school is important to us. Dunraven School’s results are strong, remaining well above national averages and representing positive ‘value-added’. Recognition of its marked progress has been significant and its journey as a school is important to us.If you are successful in your application, you will share in the leadership and management of a staff who are hard-working, committed, positive in outlook and dedicated to the achievement of our students.We offer:
• a high standard of professional practice, with bespoke in-house CPD provision, and affiliation to nationally recognised courses and providers (SSAT, Teaching Leaders, Future Leaders, NPQs); • clear pathways for career development and progression with a proven track-record of success in developing leaders; • a supportive and collegiate environment, with regular staff social and sporting activities (such as yoga, football and House events); • excellent opportunities for leading work with external partners (National Support School, National Teaching School); • a culture of high trust and accountability that values creativity and innovation, leading practice locally and nationally in a range of fields.• Access to our employee assistance programme 24/7 to support well-being and work-life balanceWe look forward to receiving your completed application.

Are you looking to start the year by making a real difference? A career with Achieve together provides the perfect opportunity to kick-start your new year in a role where you can do just that.

We are looking for team members who are passionate about delivering excellent care and support, celebrating achievements, and encouraging fun and creativity. Sound like you?

Become a Support Worker with us this new year and let’s shape lives.

This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities. So if you’re a student, a working parent, retiree, or just need a bit of flexibility – we’d love to hear from you.

Our extensive benefits include:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards
• A structured career pathway that rewards your development – we call this Career Adventures.

About you
Although it would be beneficial to have some experience of healthcare work, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

As a Support Worker, you’ll ensure that the individuals in our care are able to live their lives independently and engage in daily enrichment activities, while receiving focused, tailored support where needed.

This is not a role where you will be tied to a desk, you will enjoy the freedom to explore and access local communities and activities.

About us
At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference and help others – so what are you waiting for?

Join the team today and begin sharing moments and shaping lives.