Total 2,309 Customer Service job vacancies in Shaw AFB, South Carolina

• Establishes, updates, monitors, and maintains office records of various types.
• Cordially greets parents, children and visitors upon entering the Child Development Centers.
• Responsible for the accuracy of daily cashier reports, USDA records, reimbursement reports, deposits and all financial reports.
• Enrolls new children assisting parents with the completion of Air Force Forms 1181, USDA, waiting list, and any other form necessary for program enrollment.

Major duties include, but are not limited to:

• Compile information for any required annual and special reports, meetings, conferences, and memorandums from required sources.
• Receive visitors at the logistics areas and provides support addressing telephone calls for the Service.
• Provides support to administrative personnel of the Supply Chain Service.
• Coordinate with FMS the maintenance and cleaning of all areas and rooms assigned to the Supply Chain Warehouse office.
• Provided support with the reservation of training rooms assigned to the Supply Chain Warehouse office.
• Receive, review, and processes all mail Internal and External in accordance with established criteria.
• Service as timekeeper of the designated area. Follow regulations in accordance with policies. Review time and attendance to ensure completeness prior to certification.
• Responsible for scheduling and coordinating the agenda for monthly staff meetings, coordinating meetings, and of maintaining file of minutes of the multiple committees that she/he attends.
• Other duties, as assigned.

1. Provides assistance to personnel involved in developing/revising technical specifications, Performance Work, Statements (PWS), Statements of Work (SOW), Statements of Objectives (SOD), Performance Plans, Performance Requirements Summary (PRS), Quality Checklist, and/or other pre/post-award activities.
2. Requires a general knowledge of Acquisition regulations and policies to ensure guidance provided is effective and meets the need or requirements and contracting personnel.
3. Plans, organizes, and oversees the activities of the organization, ensuring that logistics management related operations comply with legal and regulatory requirements and meet customer needs.
4. Evaluates requirements for additional resources, and balances organization needs with overall mission requirements and resource interests.
5. Establishes, develops, and maintains effective relationships with other entities and participates in special projects, initiatives, and performs special assignments.

Fire Suppression, Monitoring, and Post-Fire Activities -Leader within a wildland fire module or crew in fuels management, fire suppression, monitoring, and post-fire activities, applies an understanding offirefighter safety, fire behavior, topography of the area, weather, fuels, and training in fire management work to direct suppression operations and to recommend and implement tactical strategy on attacking, controlling, or mopping up fires, building or patrolling firelines, cleaning up burned areas within firelines, suppressing spot fires, felling snags or trees, and cutting brush.

Fire Preparedness - Ensures assigned crew members and equipment for the specific fire assignments or daily work assignments are in a state of readiness for the assignment or initial attack. Participates in or leads physical fitness programs. May serve as an alternate in other fire program areas such as logistical dispatch, cache warehouse, incident business, and administrative support.

Fuels Management and Prevention -Leads less-complex fuels management projects or participates in more complex projects that may include gathering data for monitoring programs and implementing prescribed fire, and mechanical and biological treatments; inventorying fuel beds; and piling vegetation debris.

Leadership -Leads firefighting personnel by directing their activities when suppressing wildland fires or by serving as a situational leader on wildland fires by directing the work of a small crew of firefighters in building firelines, burning out, mopping up, and patrolling firelines.

- Installs, inspects, and performs modifications and repairs to electrical power support systems such as electrical power plants and power distribution equipment.
- Performs preventive maintenance on electrical power support systems.
- Performs major repair, replacement, and overhaul of power support system components such as diesel, multi-fuel, or gas turbine engines, and electrical accessories of engines.
- Troubleshoots electrical power support systems such as electrical power plants and power distribution equipment.
- Maintains, inspects, repairs, diagnoses, and modifies aircraft arrestor barrier units.
- Maintains records and documents actions.
- Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.

• Utilize supply and logistic support systems for standard requisitioning, stock, storing, records and issuing procedures.
• Verify and record serial numbers upon receipt of goods, bar codes items.
• Assure school support requirements are prepared, edited, and submitted to the Area Director's office for the purchase of supplies and equipment.
• Serve as property custodian maintaining a perpetual inventory of non-expendable property and supply records for durable items in the school.
• Assist Area and District personnel with physical security inspections to ensure adequate security measures are in place and adhered to.
• Assure all supply transactions are recorded in an automated system and that copies of documents are file appropriately to maintain an adequate automated and hard-copy audit trail.
• Set or revise stock levels for authorized items available through the supply system.
• Assist in monitoring the school safety and security programs to ensure compliance with program requirements of DoDEA and the supporting military installation.

As an ADMINISTRATIVE ASSISTANT, GS-0303-7, you will advise regarding the practical and technical aspects of office administration, include budgeting, purchasing, supply, personnel, word processing, files management; performs staff support work in each of these areas; update the office's supply sources; purchases supplies, equipment, services through open market purchase by blanket agreement, cash/field purchase order, or similar methods; process/track purchase documents; collect data for office-operating budget, reviews submissions for proper format and compliance with budget requirements, consolidate material into an annual office budget; serve as the Records Management Coordinator for the organization; collect operations maintenance and logistics program information from personnel, enters it into electronic or manual information systems, search for it as requested; schedule use and maintenance of computer equipment; enter/retrieve information from a variety of systems; help field office employees to use the various computer systems; serve as the focal point for all personnel actions in the organization; initiate personnel actions as needed to include performance evaluations, standards, job announcements, SF-52 actions; accomplish travel arrangements for the office to include travel/ hotel reservations, travel orders, coordinate visits; prepare/monitors appointment/delegation letters and other additional appointments for all subordinate activities; coordinate joint directorate inspections such as NGB, Army IG, Army Audit Agencies, other external agencies; assist in the development of policy letters, which may require researching applicable directives from higher authority, to ensure that no conflict will result from issuance of new policy; work require general knowledge of the operations, maintenance, and logistics mission and functions of the facility; understanding of how the office's various administrative services relate to one another and to the office's mission; contact are with co-workers/managers in the organization for which services are performed, staff specialists at higher echelons; knowledge of OA systems to use several types of software for various work needs; supervise/control access to SIPR data equipment, assists the TACOPS officer with access rosters, management and security of all classified documents; remodel projects through AGAV/JFHQ offices, Repairs of facility, OSHA inspection, ARMS Inspection (FORSCOM), Environmental (EPA).

1. Carries out the family support portion of the installation EFMP, independently performing a variety of complex assignments involving identifying family needs, assessing the availability of assistance locally, identifying gaps in available services, providing tailored information, and coordinating, developing, advocating, and obtaining a variety of resources and services for military personnel (and civilians selected for certain positions) with family members who present with a wide range of physical, developmental, emotional, and/or intellectual challenges/limitations.
2. Interviews families to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, and provide tailored guidance regarding accessing services that are not standard across the AF due to the individual local and state regulations, laws, and compliance for the location where the installation is located; and provide general support in navigating the local system.
3. Researches and analyzes trends impacting families with special needs, identifies needs that are not being met for planning and assessment purposes, and reports and shares findings with leadership, management, and action groups. Develops/uses self-assessment, community-assessment, and various tools to identify trends and organizational and individual needs.
4. Develops, updates, and maintains installation EFMP education, outreach, and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families, and distinguished visitors.

1. - Serves as a clinical and technical consultant for all the Fayetteville VAMCs virtual care, telehealth, and dialysis clinic programs ensuring appropriate clinical technology applications and modalities are implemented, best practices are established and shared between facilities, sites, programs, and all VAMCs virtual care, telehealth programs adhere to facility, VISN, and national telehealth guidance and policies.
2. - Has direct oversight of multiple Tele-Primary Care, Specialty Care Telehealth, virtual care modalities including but not limited to clinical Video Telehealth (CVT), Video Conferencing, VA Video Connect (VVC), My HealtheVet (MHV), Home Telehealth (HT) and other telehealth applications and virtual network clinics, virtual communications modalities, programs, and sites of care.
3. - Ensures Home Telehealth applies care and case management principles to coordinate care using health informatics, disease management and technologies such as in home and mobile monitoring, messaging, and/or video technologies.
4. - Develops policies, procedures, and protocols to include technical support and equipment management guidance for the array of modalities employed by all the facility's virtual care and telehealth programs utilizing appropriate workload reporting and data management systems.
5. - Works with the Business Manager to provide appropriate activity and clinic coding for all virtual and specialty sites and the virtual care network programs as appropriate for workload tracking and reporting.
6. - Executes leadership that is characterized by continuous and substantial responsibilities that demonstrate experience and creative approaches to management of complex patient care for groups of patients via multiple telehealth technologies.
7. - Gives attention to providing care in the least restrictive, most cost-effective manner through use of clinical practice guidelines and clinical pathways.
8. - Provides evidence of health promotion and chronic disease indices are monitored through the clinical practice guidelines and performance measures.
9. - Has programmatic responsibility for the VA staff, services, and/or processes with the many specified specific areas of assignment.
10. - Has a direct relationship with established Network and facility positions to directly influence organizational mission and health care such as but not limited to: facility and VISN Primary Care Clinicians, Psychiatrists, Psychologist, Pharmacists, Care Coordinators, Facility Telehealth Coordinators, Facility IT Staff, MIS, Facility Service Chiefs and Administrative Officers, VISN and National Quality Managers, and Quality Management Staff, National Telehealth Training Centers, Facility and VISN Health Information Specialists, National VHA Telehealth Services Staff, Facility Directors, Chiefs of Staff, and Credentialing Coordinators, and others described/required by the VISN.
11. - Functions as administrator, educator, clinical and technical consultant utilizing management theory.
12. - Provides high level support, training, and advanced management of telehealth operations across the enterprise with duties that may require travel.
13. - Activities are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including the telehealth operations manuals, guidelines, and specialty supplements; activities shall be consistent with national, VISN, and facility level policies and procedures and support national VISN, and facility strategic goals.
14. - Integrates nursing science, information science, and technologies to maintain and develop medical data and systems to promote Veteran care that is safe, efficient, effective, timely, Veteran-centric, and equitable.
15. - Provides executive leadership, clinical practice guidelines, and direct supervision to the Nurse Managers/Supervisors over the facility Telehealth, Home Telehealth Programs, MyHealtheVet and Dialysis Clinics.
16. - Assess, plans, and evaluates the processes and daily operations of the assigned programs.
17. Ensures competency assessment is completed on each nursing employee annually.
18. - Reports directly to the Associate Director for Patient Care Services and covers in his/her absence as designated

Minuteman Missile National Historic Site is in Western South Dakota at exit 131 off Interstate 90. The Park has three separate units spread out along Interstate 90. The first site is at exit 131, the park's visitor center, second site is Delat-01 Launch Control Facility at exit 127 and Delta-09 Launch Facility at exit 116. Minuteman Missile National Historic Site's purpose is to tell the story of Minuteman Missiles, nuclear deterrence and the Cold War. Delta-01 and Delta-09 are striking examples of the alert status of United States nuclear forces during this time period. These sites, along with the exhibits in the Minuteman Missile Visitor Center, help visitors understand the story of one of the most important eras in both American and World History. https://www.nps.gov/mimi/index.htm. Park does not have housing units for rent. Local towns in the vicinity of Minuteman Missile National Historic Site, may have housing available to rent include Wall, Philip, Kadoka and Interior. Rapid City, SD is 73 miles to the west and offers all the amenities of a larger city.

Laborer (MVO) - WG-05 Major Duties:
Performs custodial duties for visitor center, other visitor facilities, vault toilet build, and collects trash. Provides grounds care operations by picking up litter, mowing, watering, aerating lawn, fertilizer application, herbicide application. Winter months snow removal, clearing walkways, parking lots and roads.

Operates heavy power equipment such as lawn mowers, chain saws, brush cutters, brush chippers, portable snow blowers, and all types of hand and light power tools (such as shovels, Pulaski, picks, digging bars, rakes, lawn edging equipment, electric drills etc.), to maintain buildings, grounds, roads, trails, etc.

Loads and unloads supplies and materials from trucks, trailers, dollies, etc. Moves furniture, removes, and sets signs, paints picnic tables and signs, rakes and waters lawns, trims trees and shrubbery, picks up litter, cleans and repairs fire pits.

Digs ditches and trenches with pick and shovel where soil is hard and compact and must grade or slope; occasionally breaks up pavement, soil, or concrete; mixes and pours concrete, asphalt, and hot/cold mix; fills and levels holes in damaged roads. Moves heavily loaded wheelbarrows and hand trucks; uses heavy type power mowers including adjusting blades, cleaning, and oiling. Cuts trees and heavy vegetation with axe, chainsaw, or powered brush cutters; stacks heavy logs, lumber, and sacks of cement, etc., or performs other duties requiring similar judgment and comparable physical effort.

Motor Vehicle Operation
Operates vehicles over Federal, state, and country roads and city streets in all traffic conditions and performs minor operator maintenance on light duty motor vehicles such as pickup trucks, panel trucks, flatbed trucks, carryalls, sedans, crew cab pickup trucks, which typically have an approximate gross vehicle weight of up to (26,000 pounds). Vehicles are driven based on either specific trip assignments or regularly established schedules and standard routes over public roads (or the equivalent) at highway speeds to transport personnel, supplies, materials, or equipment and tools, or to tow equipment throughout rural or urban areas.

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to Has or Fiscal Service. The Lead MSA will also train the MSA staff on how to process the beneficiary travel requests. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
d. Must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.

All other duties as assigned.


Work Schedule: 0730 -1600
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

• Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination.
• Generates the award for the retroactive payment release, once a fiduciary is established, as well as other award actions needed by the Fiduciary Program.
• Authorizes, reviews and approves the pending award action for technical accuracy, clarity, and thoroughness.
• Insures that estate protection is in place, when appropriate, before releasing large retroactive payments and in other cases where the VA beneficiary's funds may not be adequately protected.
• Prepares Statements of the Case (SOC) on Fiduciary Program appeals.
• Provides training to other members of the Fiduciary Hub, VARO employees, service organization personnel, and other stakeholders, as needed. Serves as a Veterans Service Representative (VSR) and Legal Instruments Examiner (LIE) expert and provides technical guidance in regard to the rating, generation and authorization of Fiduciary Program awards.
• Utilizes various electronic data processing (EDP) systems for processing, monitoring, and correspondence preparation.
• Communicates directly with VA beneficiaries, eligible individuals, representatives, and advocates to explain the full range of VA benefits and all related programs.
• Gives final approval of accounts received from guardians, attorneys, legal custodians, or chief officers of state institutions except those showing a major account deficiency which cannot be remedied by correspondence. Approval is only given if the accounting is proper in every respect including commissions and/or fees within statutory or policy limits.
• Advises fiduciaries of regulations, necessary documentation and other factors which affect computation of income for VA purposes.
• Prepares reports for guardians in those cases in which VA is rendering legal services.
• Refers to the Office of the Inspector General (OIG), accounts in which there is a possible indication of fraud, embezzlement or other criminal offense.
• Performs other related duties as assigned.

Incumbent exercises judgment and reason and relieves Supervisor of as many administrative duties as possible. The HT Program Support Assistant performs a variety of clerical and administrative support duties for the HT Program and performs office data support using multiple automated programs and software such as SharePoint, databases, spreadsheets, word documents and graphics in support of the clerical and administrative work.

Duties include but may not be limited to the following:

• Handle and collate data for patients enrolled in the Home Telehealth(HT )Program.
• Serve as a point of contact for Veterans, medical center staff, community agencies, and various others who contact this office.
• Assist with any future proposals/projects that are implemented, distributes, and balances the workload among Care Coordinators, assures timely accomplishment of the assigned workload, helps with enrollment, disenrollment and troubleshooting non-responding activities on telehealth equipment and documenting these as appropriate.
• Collect, compile and/or track statistical information and patient census report for the support of program operations and to access status or outcomes in relation to established performance measures, goals, and objectives; receive and process documents and reports in accordance with established procedures; use software applications to draw information from a wide variety of sources in order to prepare reports; and assist in the planning, review, and reporting of data/statistical results of program studies.
• Receive and ascertain the nature of the calls or visits and directs telephone calls, messages, and patients/visitors.

The primary purpose of this position is to serve as an Air Reserve Technician (ART) Officer to serve as the Senior ART/Mission Support Group Commander at a tenant location, responsible for planning, organizing, coordinating, directing, and controlling the activities and operations of the Mission Support Group.

RESPONSIBILITIES:
1. Plans, directs, organizes, and manages the Mission Support Group program including such areas as logistics planning and readiness, security forces, civil engineering, communications, services, and personnel. Incumbent manages a limited number of support functions or does not have the full complement of base support services as these services are provided by the host activity.
2. Exercises supervisory personnel management responsibilities. Directs, coordinates, and oversees work through subordinate supervisors. Advises staff regarding policies, procedures, and directives of higher-level management or headquarters.
3. Represents the wing with a variety of installation/functional area organizations. Establishes, develops, and maintains effective working relationships with other group CCs, representatives/senior staff at Numbered AF, HQ AFRC, and gaining MAJCOMs.
4. Accomplishes special staff studies and projects resulting from reorganizations, regulatory changes, new technology, mission changes, etc. Identifies the need for studies, establishes goals and objectives, and accomplishes research. Identifies the need for studies, establishes goals and objectives, and accomplishes research. Evaluates data and reports. Collaborates and coordinates with representatives of host base, other AFRC tenant locations, and HQ AFRC to develop action plan regarding subject that provides positive benefit.

The primary duties and responsibilities of the Lead Medical Support Assistant includes but is not limited to the following:

• Lead MSAs are responsible for leadership of outpatient medical support assistants. The Lead MSA provides comprehensive, detailed, on-the-job training to all new clinic personnel in the clinic unit area.
• The mission of this section is to provide administrative and clerical assistance, guidance, and support to the professional staff and to manage the day-to-day activity in Outpatient Clinics using established policies and procedures as they relate toambulatory care outpatient clinics.
• The incumbent functions as a Lead Medical Support Assistant under the direct supervision of the On-Site Administrative Officer.
• Incumbent is responsible to the Supervisor for assuring that the work of their assigned teams is carried out by performing a range of coordinating and supportive duties and responsibilities.
• The incumbent is expected to organize work, delegate tasks, and set priorities to meet deadlines.
• The incumbent articulates and communicates to the team the assignments, projects, or problems to be solved, or other events or issues that need attention or review, and deadlines or timeframes for completion.
• Ensures that all team members are aware of, empowered and participate in planning for achievements for team goals and objectives.
• The incumbent is responsible to make personnel assignments and to ensure that adequate coverage of assigned clinics is always maintained.
• The incumbent is responsible for assisting with the development of materials and maintaining a current and comprehensive training program assigned to keep assigned employees informed of all changes in policies and procedures.
• Performs other duties, as assigned.