Total 167 Customer Service job vacancies in Springfield, Illinois

• Participates with the Forest Engineer/Staff Officer in the formulation of policies, objectives, work programs, and plans by providing authoritative input on Engineering activities of the National Forest.
• Implements and executes project plans for the engineering program area(s) assigned. Responsible for the quality, quantity, and coordination of all work performed in the assigned program area(s).
• Provides recommendations on development and execution of Forest engineering programs to ensure their accomplishment within applicable guidelines and available manpower and funds.
• Is responsible for final evaluation reporting and recommendations on all administrative aspects of the assigned program of work.
• Participates in the development of strategic plans involving program, project, budget and organizational elements in a multi-year context to achieve resource management objectives as established in the Forest Land Management plan.
• May serve as a liaison between the Forest and Regional Office Directors on matters involving the scope of the program.
• Supervision 25% or more of the time - Plans and directs the overall work of the unit performed through subordinate supervisors, team leaders, or comparable personnel.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - CARE-Customer Assistance, Relationship and Education; OPERATIONS SECT-BLOOMINGTON.

The following are the duties of this position at the full working level.

• Identifies potential and actual problems, probable causes; researches specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
• Randomly verifies completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.
• Revises procedures, controls, etc., as indicated by studies or assigned by analyst.
• Prepares memoranda, reports, and charts showing findings or recommendations.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Schedules and completes all pre-licensing inspections, routine periodic inspections, deficiency follow-up inspections, and special investigations needed in response to leads received on violations.
• Provides a broad professional assessment of the overall treatment of animals at inspected facilities, consistent with the spirit of the Animal Welfare Act.
• Evaluates the qualifications of research facility professionals to assure that they have the experience to deal with the management and care of animals located in their facility.
• Assures that unnecessary pain and distress in research animals is prevented by the proper use of anesthetics, analgesics, tranquilizers, and euthanasia.
• Reviews structural and living conditions of research facilities, and reminds facility officials of their authority and responsibilities.
• Enforces the Horse Protection Act, following uniform procedures when inspecting horse shows, exhibitions, sales, and auctions.
• Evaluates the Animal Care and Horse Protection programs to determine their effectiveness, and advise management, in the form of veterinary medical or program procedural modifications.
• Represents the Agency at meetings of industry and other concerned public and private groups and individuals to promote the Animal Welfare and Horse Protection programs.
• Provides technical guidance on inspection related matters such as veterinary care, husbandry, and handling to Animal Care Inspectors.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education


The following are the duties of this position at the full working level.

• Leading the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, coordinating the implementation of security programs across platforms (Tier I, II and III) and establishing vulnerability reporting criteria.

• Reviewing proposed new systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure.

• Assessing new systems design methodologies to improve software quality, accurately representing customer requirements, effectively measuring software development risk, presenting recommendations for adoption of new methodologies to senior management officials, and leading implementation.

• Investigating, evaluating and selecting tools and methods for improving productivity and software quality throughout the life cycle, assessing the feasibility of adopting new software design technologies within the current systems environment, and developing best practices guides for use by other applications software specialists.

• Providing authoritative advice to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security, and developing and implementing agency guidelines.

• Responsible for overall management of agricultural resources, the formulation and implementation of soil and water conservation plans for customers , and providing guidance and assistance to the landowner to implement their selected alternatives.
• Informs and educates the landowner of conservation technical assistance and financial assistance to consider for conservation system and practice implementation.
• Executes oversight, management and administration for all farm bill programs in accordance with the Conservation Program Manual.
• Independently provides leadership with conservation planning of natural resources and other activities in cooperation with the Conservation District, tribes, local, state, and federal conservation partners to address resource concerns.
• Leads a coordinated interagency delivery of conservation assistance to private landowners and others to sustain the health, diversity and productivity of the state's natural resources.
• Partners with the state conservation partnership to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees located in multiple field office(s) and liaison between state and district employees. Reviews work of subordinates. Sets performance standards and evaluates performance for subordinates.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education. Distribution - Correspondence Production Services - Operations - Bloomington, IL

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education- Distribution - Correspondence Production Services - Operations - Bloomington, IL

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION
Distribution - National Distribution Center - Fulfillment and Logistics

The following are the duties of this position at the full working level.

• Loads and unloads trucks, carts, other conveyances or pallets loaded with forms, supplies and other products. Moves, packs, unpacks, sorts, segregates, arranges, stacks, piles or relocates a large variety of packages and other items. Cartons loaded, unloaded, or moved weigh up to 50 pounds.
• Moves and assembles furniture and equipment manually, using dollies or using manual or electric pallet lifters. Performs minor maintenance and repairs on office furniture and equipment using common hand and power tools.
• Follows appropriate procedures when moving stock to maintain accountability of Government-provided published products. Receives stock movement orders through paper orders, automated and radio frequency devices. Identifies the location of required items using computer locator system or RF equipment. Pulls stock using appropriate equipment and delivers it to specified locations. Appropriately completes inventory tracking information. Returns full cartons of undeliverable products to stock; restocks other items as directed.
• Follows appropriate procedures for receipt, inspection, acceptance, handling, storage, fulfillment, shipping and disposal of security, serially numbered, and Official Use Only published products.
• Takes inventories of quantities of specific forms by counting boxes or pallets as requested. Verifies physical inventory accuracy against inventory records and reconciles differences in Inventory and Distribution System.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION

The following are the duties of this position at the full working level.

• Loads and unloads trucks, carts, other conveyances or pallets loaded with forms, supplies and other products. Moves, packs, unpacks, sorts, segregates, arranges, stacks, piles or relocates a large variety of packages and other items. Cartons loaded, unloaded, or moved weigh up to 50 pounds.
• Moves and assembles furniture and equipment manually, using dollies or using manual or electric pallet lifters. Performs minor maintenance and repairs on office furniture and equipment using common hand and power tools.
• Follows appropriate procedures when moving stock to maintain accountability of Government-provided published products. Receives stock movement orders through paper orders, automated and radio frequency devices. Identifies the location of required items using computer locator system or RF equipment. Pulls stock using appropriate equipment and delivers it to specified locations. Appropriately completes inventory tracking information. Returns full cartons of undeliverable products to stock; restocks other items as directed.
• Follows appropriate procedures for receipt, inspection, acceptance, handling, storage, fulfillment, shipping and disposal of security, serially numbered, and Official Use Only published products.
• Takes inventories of quantities of specific forms by counting boxes or pallets as requested. Verifies physical inventory accuracy against inventory records and reconciles differences in Inventory and Distribution System.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards. The Primary Care Physician, in collaboration with the interdisciplinary team, manages the care of outpatients in the Ambulatory Care Services as a primary Care Provider as part of a Patient Aligned Care Team. Primary Care is provided in Rockford, Freeport and Janesville Community Based Outpatient Clinics.

• Provide comprehensive assessment, diagnostic work-up and clinic intervention, including comprehensive patient assessment, health history, physical examination, and patient education to Veterans in the Primary Care team setting; outpatients include both scheduled and unscheduled Veterans. Function as an integral part of a Primary Care multi-disciplinary team to coordinate, facilitate, and provide patient care and services.
• Discriminate between normal and abnormal findings to establish a diagnosis and initiate appropriate response to emergency health problems.
• Initiate appropriate referrals and consultations to other clinical services.
• Order and evaluate diagnostic tests as appropriate, recommend treatment and/or referral.
• Validate the effectiveness of previously implemented medical treatment.
• Initiate, evaluate, and change orders for medications.
• Include patient and family in planning care and establishing realistic measurable goals for health maintenance/improvement.
• Record/document health appraisal information, clinical assessments, treatment decisions, plan of care, ongoing management and therapeutic outcomes, order medications, diagnostic tests and referral consultations where needed for every patient encounter; recording will be accomplished using the electronic comprehensive patient record system (CPRS), and will be completed on the day of the encounter.
• Respond to computerized "alerts" indicating diagnostic test abnormalities and to health line requests from Veterans/family members on the day of receipt (weekends excepted).
• Follow Performance Measure guidelines, including completion of clinical reminders in CPRS. Access and timeliness standards; prescription order entry, National VA formulary requirements, and customer service standards.
• Work effectively with patients, families, members of the multi-disciplinary team, and other staff.
• Demonstrates flexibility in responding to clinic demands, adhere to personal and professional obligations and responsibilities, practice and maintain ethical standards, and sustain a work environment that is harmonious and customer service oriented.
• Providers will act as surrogates for the patients of their colleagues when their colleagues are on leave/travel.

The Primary Care Physician Assistant in collaboration with the interdisciplinary team, manages the care of outpatients in the Ambulatory Care Service as a Primary Care Provider as part of a Patient Aligned Care Team. Primary Care is provided in Rockford, Freeport, and Janesville Community Based Outpatient Clinics.

The VA advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Scope of Practice, duties may include but are not limited to:

• Performs comprehensive history and physical examinations and initiates treatment when indicated for acute and chronic medical conditions.
• Orders diagnostic laboratory and imaging tests as needed. Interprets and applies findings to make a medical diagnosis.
• Uses prescriptive authority granted by licensure to prescribe and administer routine therapeutics including medications, devices and procedures.
• Uses electronic record for documentation. Initiates consultation requests and records required notes on all procedures or patient visits in the in the electronic medical record. Participates in peer review and process improvement
• Performs procedures that are delineated by scope of practice. Emergency procedures may be required in situations where the physician is not immediately available and may include initiation and assisting in management of cardiac arrest, acute respiratory failure and first aid for life threatening injuries.
• Provides customer focused and cost-effective approach to all aspects of patient care.
• Educates and counsels veterans and families for promotion and maintenance of health as well as prevention of illness and disability. Instructs patients and families concerning treatment, medications and reportable signs and symptoms associated with their diagnoses.
• Ensures that the practice is consistent with Joint Commission, CARF, VA policies and procedures, clinical practice emergency medicine guidelines, VISN standards, national statutes and regulations, medical record documentation, mandatory continuing education, and HIPPA policies.
• Engages in systematic evaluation and improvement of the quality and effectiveness of patient care.
• Expected to act as a surrogate for the patients of colleagues, when one or more colleague is on leave.
• Timely documentation is expected and necessary in all areas in accordance with facility policy. All administrative work should be completed in a timely fashion.
• Clinical Reminders should be addressed as medically appropriate. Quality of care will meet professional standards at all times

WHAT IS THE TS - NON SERVICE CENTERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education - Distribution - Correspondence Production Services - Operations - Bloomington

The following are the duties of this position at the full working level.

• Activates, monitors, and controls job distribution and resource allocation for special processing requirements to link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels.
• Monitors systems status and performance, observes and responds to system messages, and defines, isolates, and resolves a wide range of common equipment and operating problems, failures and malfunctions. Assists in developing new or revised operating procedures.
• Run and monitor test programs to identify problems or potential for obvious problems such as memory overload. Corrects or adjusts priorities and work flow by reconfiguring equipment.
• Performs other duties as assigned.

• Conduct field operations for long-term monitoring of aquatic resources (fish, aquatic invertebrates, aquatic vegetation, water quality, aquatic habitat) as described in monitoring protocols and standard operating procedures (SOP).
• Contribute to periodic updates and refinements of protocols and SOPs.
• Conduct all aspects of fish community and aquatic invertebrate monitoring including field data collection using electrofishing equipment and nets, sample processing and identification of fish and invertebrates, stream habitat assessment, maintaining current nomenclature for fish and/or aquatic invertebrates and maintaining a specimen reference collection for quality control and training.
• Analyze and interpret aquatic resource monitoring data using statistical software tools and ecological metrics, and communicates results in summary briefs, technical reports, and journal articles.
• Use data management systems to enter monitoring data, perform data quality assurance, document metadata, and prepare data exports for statistical analysis.

• Conduct field operations for long-term monitoring of aquatic resources (fish, aquatic invertebrates, aquatic vegetation, water quality, aquatic habitat) as described in monitoring protocols and standard operating procedures (SOP).
• Contribute to periodic updates and refinements of protocols and SOPs.
• Conduct all aspects of fish community and aquatic invertebrate monitoring including field data collection using electrofishing equipment and nets, sample processing and identification of fish and invertebrates, stream habitat assessment, maintaining current nomenclature for fish and/or aquatic invertebrates and maintaining a specimen reference collection for quality control and training.
• Analyze and interpret aquatic resource monitoring data using statistical software tools and ecological metrics, and communicates results in summary briefs, technical reports, and journal articles.
• Use data management systems to enter monitoring data, perform data quality assurance, document metadata, and prepare data exports for statistical analysis.

The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Duties include, but are not limited to:

- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Takes care of inventories, supplies, and office supplies.

Work Schedule: Monday- Friday 8:30AM-5:00PM. Work schedule will be discussed at interview.
Telework: Ad-hoc
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required