Total 41 Customer Service job vacancies in Stevenage, SG1 2BH

To provide high-quality patient care. If physical intervention with a patient is required, it is integral that you carry out this duty for your role. Drive Prometheus ambulances as and when required. Assist the qualified nurse in safely conveying and transferring all patients under the care of Prometheus. Ensure they have adequate handover of the patient's details, including risk history and current presentation, from the Clinical Logistics Manager, RMN or nurse responsible for the patient at the collection address. In the absence of an RMN, when a patient is informal, you must complete all paperwork required for the transfer. To provide crisis intervention to patients experiencing mental health difficulties during a transfer. To respond to emergencies during their span of duty. The post holder is responsible for being aware of relevant national and local policies regarding safeguarding children and adults. Attend all relevant training, meetings and reviews. To ensure by attitude, approach and response the continuation of good working relationships between staff and patients throughout the transfer. To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager. Attend the Prometheus base at the required time by the Clinical Logistic Manager and adhere to the company's uniform policy. To carry out any other tasks deemed reasonable by the management team for the smooth running of the company. Essential Criteria: Excellent written and communication skills. Strong attention to detail and focus on accuracy. Proactive and positive self-starter. Excellent teamwork skills. Well-organised with good time management skills Valid Enhanced DBS Currently working in a compliance-focused role. Full UK Driving Licence. Please note we do not accept Provisional Driving Licences, as the role requires you to drive company ambulances. Right to work in the UK. Please note we do not offer UK VISA Sponsorships. Employment references for up to a 5-year period. Candidate will need minimum 3 years UK employment history. Confidentiality: It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to. Equal Opportunities: Prometheus is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race, and disability. All staff must comply with current legislation, company policies and national guidelines for good practice. Conduct: All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures. Health & Safety: Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company's policies /codes of practice applicable to the workplace. Safeguarding: Every staff member is responsible for being aware of and following the relevant national and local policy in safeguarding children and vulnerable adults. Training /Education: All staff are responsible for participating in regular appraisals with senior management and identifying the post's performance standards. Our Mission: To exceed expectations and set new standards. Our Values: Professional, Approachable, Caring and Compassionate. Company benefits: Employee Assistant Program Free on-site parking at all bases Free company uniform Mandatory training Enrolment in the companys pension scheme (The People Pension) Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Chef Manager

Full-time - 37 hours per week - Weekdays and alternate weekends required

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We are looking to recruit the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

As a Chef Manager you will be responsible for:

Providing homely meals for our residents, meeting a diverse range of dietary requirements.
Planning staff rotas which are appropriate for the kitchen workload and arrange cover for planned absences, using existing and casual staff.
Organising every aspect of the catering operation within the home to provide a safe, nutritious, cost effective quality service to all customers.
Ensuring all statutory training takes place.
Ensuring regular stock takes occur and that stock is maintained at minimum agreed levels.
Communicating with all customers on a regular basis, whenever possible.
Managing the catering budget and producing financial information relating to performance against the budget on a monthly basis.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays.
Career development opportunities and recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service).
Free DBS check and uniform.
Access to retail discounts and offers.
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

We are recruiting for a Pharmacy Support Worker Technical Services who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will have excellent organisational and interpersonal skills to work in our busy manufacturing unit within the pharmacy department at the Lister Hospital.

We have a state-of-the-art new unit that has undergone extensive refurbishment. This is an exciting time for you to join our team and work in a brand-new facility.

The Lister Pharmacy Aseptic team is a growing and progressive team that makes personalised medicines, mainly injectable chemotherapy doses, in clean room environments for our Trust's patients.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

You will be expected to follow strict standard operating procedures in the preparation of drug products.

Aseptic preparation of medicines and assembling and transferring drugs and consumables into the clean rooms.

Creating documentation using pharmacy software systems.

Conducting cleaning of aseptic rooms and associated equipment.

Supporting stock maintenance of drugs and consumables.

Applicants are required to be able to work methodically and have rigorous attention to detail. You must be willing to meet the strict personal requirements for clean room working and be dexterous to undertake aseptic preparation, including the manipulation and use of needles and syringes.

In house training and accreditation will be provided to achieve the required level of competency; on-going validation of aseptic technique is a requirement of the post.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.



Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Friday 29 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

To provide support, give time to an allocated group of carers and thus promote carer support and recovery and promote their place in the broader community. Responsible for providing support to the care co-ordinator, through providing support to the carer and linking any shared objectives into ongoing care planning. To positively promote wellbeing and support for self-management for carers within the community. To enable the capacity of the teams to develop a rapport with carers, based upon attentiveness, sensitivity, understanding, compassion and honesty. To develop plans that will enable the provision of practical support to carers in developing and managing their lives. To ensure the right information is available to enable staff and carers to gain access to resources, including benefits and welfare rights. To help to identify early signs of carer breakdown by monitoring the wellbeing of carers. To report regularly to care co-ordinators and appropriate key workers. To maintain accurate records as required by existing procedures, entering appropriate details on the carer record as necessary. To ensure the carer understands and has a clear pathway of support across community services; to include, on occasion, liaison work with acute services. To undertake direct carer work where this is deemed appropriate, and to proactively engage carers in working to achieve their own desired outcomes in line with recovery principles, and recorded in their care plans. To respond to urgent situations emergencies or crises using local protocols. E.g. implementation of carer contingency plans, carer breakdown. To lead on the development of structured and semi-structured group work with carers within the community settings, and to contribute to the research of local need and the development of such groups to meet it. To use information systems including information technology and be willing to undertake appropriate training. To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate. To undertake such other duties as may be determined from time to time within the general scope of the post.

About The Role
Please note that we have both day and night shifts available.

In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times.

As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:

- Great work life balance
- An hourly rate is subject to experience and qualifications
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

The Children Looked After (CLA) & Care Leavers Health Servicework in partnership with Hertfordshire County Council (HCC) Childrens Services to identify the health needs of CLA and Care Leavers. The post holder will have a pivotal contribution to make in supporting this work by providing an effective and highly confidential administrative role, by coordinating and delivering accurate work in order to meet the timeframes which have been agreed by Commissioners and partner agencies.

We are recruiting for a Registered Nurse who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Registered Nurse is a vital and valued role to support in providing high-quality, compassionate nursing care to patient/clients and their families/carers.

Based on Elderly Care- Ward 9B you will work closely with the department / ward manager and multi-disciplinary team members in monitoring and maintaining policies, standards of nursing care, staff and service development within the ward.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Assess, plan, implement and evaluate the care needs of patients from admission (or before) to discharge, with the involvement of patients and their relatives/carers.

Participate in the ongoing training, supervision and support of registered and non-registered nursing staff. This includes Trainee Assistant Practitioners, Clinical Support Workers undertaking apprenticeships and pre-registration Student Nurses.

Evaluation of own knowledge and practice and makes effective use of appropriate learning opportunities, such as department training, Trust training, conference attendance, shadow staff, literature searching and reading.

Communicate effectively and work in partnership with patients, nursing collages, the Multidisciplinary Team and all other relevant personnel.

Recognise and respond appropriately to urgent and emergency situations, utilise escalation strategies, such as SBAR and pathways.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 21 Nov 2024

We are recruiting for Clinical Support Workers who shareour vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will work under the supervision of a Registered Nurse to provide a high standard of patient care.

You must be 18+ to undertake this post.

Please see below Ward Brochure attachment to find out more information on our ward areas.

Assessments will take place on Wednesday 27th November 2024, if you are successful you will be invited back for your interview.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Theideal candidate will be:

Kind and caring
Friendly and approachable
Able to follow instruction and procedures in line with Trust Policy
Able to demonstrate using own initiative
Be flexible

Some of the responsibilities within the role of Clinical Support Worker are:
• Communicating with patients
• Working under the supervision of a Registered Nurse/Midwife
• Washing / dressing patients
• Taking patients physiological observations
• Making beds and cleaning bed areas
• Serving meals and assisting feeding patients
• Talking / listening to patients

To find out further details about the role please visit our Trust Clinical Support worker page - https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/

The Trust can also offer you a flexible career approach to learning which comprises of a “step on” and “step off” option.

This is a training post, while applicants must undertake 16 months apprenticeship.

**Applicants will be invited to part take in an online diagnostic assessment of Maths and English in relation to the apprenticeship**

We have vacancies that cut across all our divisions, which include planned and unplanned. All Clinical Support Workers are based on Hospital Wards / Departments and will be working Days, Nights, Weekends and Bank Holidays.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed informationregardingthis role. 


This advert closes on Wednesday 20 Nov 2024

We are recruiting for a Nurse Team Leader who share/s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An excellent opportunity has arisen for a Nurse Team Leader to join our Elderly Care Ward at the East and North Hertfordshire NHS. Ward 9B is a vibrant, fast paced, and busy ward which provides a variety of diverse and complex medical treatments for elderly patients.

The post holder will work as an integral part of the multidisciplinary team and must demonstrate expertise and leadership in the delivery of care to their patients. They will work collaboratively ensuring the delivery of high quality and safe patient centred care is adhered to at all times. Supporting continued education, training and staff development is paramount.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.


The post holder will need to be able to care for a group of patients with a variety of needs, coordinate the daily running of the ward, and communicate with the wider multidisciplinary and administrative teams.

The role will also involve extended roles and responsibilities, and work closely with the Manager to assist in the daily management of the ward.

The post requires an ability to work flexibly during the week, as well as Saturdays and Sundays where required, to be able to deliver care to the highest standards.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 21 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.