Total 2 Customer Service job vacancies in WOR, B98

Job Title: Customer Service Administrator

Location: Redditch

Salary: £24,000 - £25,500 per annum



**Day-to-Day Responsibilities **


⦁ Foster positive relationships with customers.
⦁ Liaise with planning to ensure customers are informed of accurate and up to date delivery requirements.
⦁ Processes orders and oversees cycle of order fulfilment.
⦁ Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.
⦁ Maintain accurate records and document service activities and discussions
⦁ Ensure customer schedules / orders are input onto system in a timely manner.
⦁ Handle complex and escalated customer service issues
⦁ Co-ordinate and manage customer service and logistics projects
⦁ Facilitate the shipping of products from one destination to another
⦁ Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
⦁ Maintaining logs of additional transport costs
⦁ Receives products and coordinates delivery
⦁ Ensures activities are met throughout the order fulfilment and transportation cycle to make sure established deadlines are met
⦁ Oversees inventory of goods and vehicles
⦁ Liaising with supplier to progress orders
⦁ Raising subcontract notes and booking not system
⦁ Reporting supplier data to management (TBC)
⦁ Some receptionist duties i.e. answering telephone


**Key Skills and attributes**

⦁ Excellent Communication skills both verbal and written
⦁ Organisational skills
⦁ Problem solving
⦁ Task management
⦁ The ability to stay calm under pressure







#INDASH24

Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.

Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £27,846 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme