Total 32 Customer Service job vacancies in York, YO30 5RA

Please see the attached Job Description for further details on the role, responsibilities and person specification. if you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

The incumbent will independently determine the needs of the Veteran/caregiver and provide administrative support across inter-professional clinics and support centers. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care team member.

Independently performs a full range of duties related to the delivery of healthcare services at JJP VA Medical Center. The MSA advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. The MSA provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

The MSA's responsibilities can include any point the Veteran interacts with the medical center while navigating their health services. This includes but is not limited to assistance with screening patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. MSA will be required to communicate with Veterans through all patient outreach modalities including: JJP Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink.

The MSA will use advance knowledge of the health care process to ensure clinic utilization is optimized and effectively supports the needs of the organization and the Veterans. This requires practical knowledge of computerized data entry and information processing systems to enter, modify, and retrieve sensitive patient health information (PHI). These systems include electronic health records, consult referral tracking, and patient scheduling systems. MSAs will ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules.

Responsibilities at this level may include, but are not limited to making independent decisions regarding: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.

The MSA provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. The incumbent is an effective member of a team working collaboratively across all administrative and clinical services throughout the health system. Other related duties may be assigned. Performance will be evaluate based on the incumbent's ability to effectively, efficiently and safely perform duties of the position.


Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 49758F, 49786F, 49787F/Medical Support Assistant
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Starting at $37,020 Per Year (GS 3-5)

Functions as a Specialty Treatment Program Specialist within a Bureau of Prisons (BOP) Federal Correctional Facility.

Provides group and individual counseling to inmates with the psychological problems targeted by the specialty program. Advanced Care Level Treatment Program: inmates suffering from serious mental illnesses which adversely impact their ability to function in a general population setting and/or their opportunity for successful reentry.

Provides program orientation lectures to inmates as a part of the institution’s Admissions and Orientation Program.

Administers questionnaires and conducts interviews to obtain information about inmates.

Reads inmate file records to extract information relevant to treatment.

Identifies deficiencies and excesses in inmates' patterns of thought, feeling, and behavior and recommends or devises steps to remediate them.

Learns and applies new assessment and treatment techniques for helping inmates overcome psychological problems.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staffs correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Starting at $72,553 Per Year (GS 11)

Open to the first 50 applicants or until 11/27/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Major Duties

• Develops and present a wide variety of formal and informal audience and learner-centered interpretive experiences.
• Coordinate the operation of a visitor facility and/or information desk.
• Train, mentor, coach, and evaluate a broad range of interpretive programs and products conducted by fellow interpreters, critique these activities, and recommend individual or program improvements.
• Coordinate the development and implementation of special projects i.e special events, youth, teacher workshops, and regional or national committees) from beginning to end.

Duties will be developmental in nature when filled below the full performance level. (FPL GS-9).

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.

Physical Demands: The work requires some physical exertion and can involve extensive periods of standing and walking, in some cases over rough surfaces or inclines outdoors or in caves, and carrying backpacks, tools, rescue equipment, or other loads. Some employees may engage in firefighting, search and rescue, and other strenuous activities; these employees may be required to lift or carry equipment weighing more than 50 pounds over long distances. Employees who participate all-risk operations will be required to meet fitness requirements on a continuing basis.

Working Conditions: The work can include moderate risks or discomforts that require safety precautions (e.g., exposure to extreme temperatures, climates, rough terrain, wild animals, pests, and/or insects). The incumbent may be required to use protective clothing or gear, such as masks, boots, gloves, etc. Some employees may be engaged in all-risk operations and be exposed to high risk and potentially dangerous situations which require a range of safety and other precautions.

Starting at $46,494 Per Year (GS 5)

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

Work Schedule: Monday through Friday 8:00am- 4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Credentialing)/PD99868A
Functional Statement #: PD99868A

Starting at $51,194 Per Year (GS 7)

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

Supports Diagnostic Procedures
a. Assists providers and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing and positioning the patient, or by performing a variety of routine diagnostic tests such as obtaining routine urinalysis, clean catch urines, and stool specimens.

Assists with Technical Nursing Treatments
a. Assists physicians and nurses in the care and treatment of Residents. Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints and appearance.
b. Observes Residents for any change in condition (deviation in color, pulse, respiration, temperature and blood pressure) and reports them to the Registered Nurse.
c. Reports the condition of wounds and skin and any reaction to or results of treatments.-

Direct Resident Care
a. Provides a full range of patient care to complex Residents with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
b. Uses good communication skills in dealing with Residents, some of whom are unusually difficult to care for or communicate with.
c. Provides effective action in emergency situations.
d. Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
e. Assists nurses, preparing Residents for transport to procedures by obtaining oxygen tanks or other needed equipment.
f. Complies with universal precaution and with all infection control policies and procedures
g. Provides emotional Resident and family care.
h. Maintain Resident privacy.
i. Responds appropriately to emergency situations
j. Assists/completes clerical and transport functions as needed.
k. Makes rounds to ensure visual contact, safety and comfort of each Resident.-

Indirect Care
a. Maintains a safe/clean work environment and completes assigned environmental duties
b. Demonstrates appropriate actions in environmental emergency situations.
c. Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
d. Utilizes equipment in a safe manner.
e. Reports unsafe equipment and working conditions to appropriate individuals.
f. Offers assistance to coworkers when needed.
g. Participates in QI activities as directed.
h. Practice cost effective measures in the use of supplies and equipment.

Enters Information on the Resident's Records/Charts
a. Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
b. Enters information regarding the care rendered and the condition and progress of the Resident.
c. Performs direct patient support work including personal patient care and/or basic patient education.

Personal Resident Care
a. Performs a wide variety of duties aimed at increasing the comfort and spirit of the Resident.
b. Takes care of the Residents routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.-

Resident Teaching
a. Teaches Resident and family members the necessity to continue the procedures for proper health· care.
b. Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.-

Environment of Care
a. Support professional staff and Residents as needed with maintaining a clean, safe environment of care.
b. Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions-

Resident Safety
a. Use standard precautions and personal/Resident protective devices
b. Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
c. Maintains a safe/clean work environment, ensuring Resident privacy
d. Participates in unit-based medical center and organizational in-services and continuing education activities
e. Adheres to dress-code policy
f. Completes all TMS in a timely manner

Work Schedule: Full Time

Starting at $36,565 Per Year (GS 00)

Service Delivery Contribute to the provision of an analytical microbiology service for food, water and environmental samples Under supervision, assist in the receipt of samples into the laboratory and complete pre-analysis processing of specimens Work as part of a team to undertake routine preparation and examination of a wide range of samples under supervision Become competent in the use of laboratory equipment including balances and pipettes Assist with waste disposal following local procedures Respond to requests and accurately communicate information and results to other laboratory staff, as required Quality Systems Management Participate in activities necessary for the maintenance and development of the Quality System in accordance with UKAS requirements Support the laboratorys accreditation to ISO 17025 and ensure compliance with UKAS and other accreditation and certification standards Asset Management Ensure efficient running and contribute to routine maintenance of all equipment, which will include high cost, complex equipment requiring calibration and regular maintenance Take responsibility for stock control in the FW&E laboratory, ensuring sufficient stock levels are maintained for efficient service provision Strategy, Policy and Service Development Support the implementation of new methods and technologies into the laboratory, in order to maximise quality and efficiency of testing IT Infrastructure Become competent in the use of the laboratorys IT systems and assist with the basic inputting of data into the system Security / Health & Safety Ensure confidentiality and conformity to the requirements of the Data Protection Act, Caldicott principles and the Laboratory Information Systems and Technology Security policy Ensure attendance of self and managed staff on safety training courses as required in the UKHSA Health and Safety Training Policy and other safety policies as appropriate. Ensure that a Laboratory/Office Safety Code is implemented Ensure that risk assessments are implemented and maintained Notify accidents, near misses, dangerous situations and shortcomings in health and safety via the appropriate management structure For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Essential Criteria: Good standard of general education i.e. GCSEs (grade C or above) in English, maths and science or educated to NVQ 2 level in a relevant subject, or equivalent level of qualification, or significant equivalent previous proven experience Previous experience of working in an administrative environment using computerised data systems Working knowledge of Microsoft Office including Word and Excel Good manual dexterity skills and confidence handling pathogens Clear communicator with good writing, data entry and telephone skills ensuring accuracy Ability to work effectively as part of a team Demonstrate a high level of motivation and commitment to high standards An understanding of and commitment to equality of opportunity and good working relationships. Desirable Educated to A Level/NVQ level 3 standard or equivalent Knowledge and understanding of laboratory safety requirements and procedures Previous experience of working in a laboratory Experience of managing and communicating sensitive/confidential information For a full list of essential criteria, please refer to the attached Job Description. Selection process details This vacancy is using Success Profiles and will assess your Behaviours and Strengths. You will be required to complete an application form. You will be assessed on the above listed 8 essential criteria, and this will be in the form of a: Application form(Employer/ Activity history section on the application 750 word Statement of Suitability. This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Please do not exceed 750 words. We will not consider any words over and above this number. If you are successful at this stage, you will progress to an interview. Unfortunately, late applications will not be considered. Stage 2: Interview (success profiles) You will be invited to a (single) face to face interview. Behaviour's and strengths will be tested at interview. The Behaviour's tested during the interview stage will be: Working Together Developing Self and Others Managing a Quality Service Delivering at Pace Interviews will be held week commencing TBC. Please note, these dates are subject to change. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is being offered as office working based at: York Biotech CampusSand Hutton,YorkYO41 1LZ Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. Successful candidates will require Basic Personnel Security Standard (BPSS) as a minimum with willingness and capability to work towards Security Check (SC).

Randstad CPE are currently recruiting for a Receptionist to join our successfully growing Facilities Management Client. The role will be strongly focused around the support you can offer to stakeholders and colleagues within the business. This role will be based on site at the client's premises in Houghton Le Spring

This role is starting ASAP and ongoing until Mid December

This is a temporary ongoing role

• Monday - Friday
• 08:00 - 16:30 (30 minutes unpaid lunch)
• Competitive rate of £14.00 per hour

Duties

• Receptionist/ Front of House duties
• Greeting and Checking in visitors to the Building
• Allocating visitor's passes/ badges
• Taking inbound calls and responding to emails and queries
• Sorting through post and arranging letters to be sent out
• Setting out Ad Hoc buffets for the site

Experience

• Previously worked in a Front of House/ Receptionist position
• Great communication skills face to face, over the phone and over email
• Organised and punctual

If interested, please get in touch with Jess at Randstad Newcastle, or please apply via the link!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Role overview

A little bit about us

Here at Wellburn, our lovely family run business operates a little differently to a lot of other businesses. We don’t hire robots.
We hire people. Everyone is different, and we love that. Our recruitment policy is as much to do with personality as it is about
qualifications. We need you to fit in and be part of the team. Part of the family.




About the role

Our Care Assistants at Wellburn are the backbone of what we do. They provide top quality care to our residents. We are looking for
hard working, dedicated, lovely people who will go the extra mile for our residents.

The Care Assistant role is not always glamourous, but it’s one of the most important, rewarding jobs out there. Our Care
Assistants always have the residents health and wellbeing in mind by assisting with daily tasks such as with meals, personal care,
providing one-to-one support and encouraging independence. Being kind and caring is key the Care Assistant role, and with great
training opportunities and career progression, there’s no better time to apply.

Sounding good? We want to hear from you!




Benefits

As well as working alongside a dedicated team, working at Wellburn also brings extra benefits including:

* Excellent rates of pay
* Ongoing wellbeing and mental health initiatives
* Home and Tech Scheme
* Cycle to Work Scheme
* HALO Awards – to recognise staff who go above and beyond
* £500 refer a friend scheme*
* Staff Lottery
* Birthday wishes – prize draw each month to have your birthday off.

*subject to terms




Apply

If you like what you read simply click the apply button, enter some quick details and submit your CV. It really couldn’t be
easier. Click submit and leave the rest to us. We’ll then get back in touch with you as soon as possible - usually within three
working days.





THIS ROLE IS SUBJECT TO A FULL ENHANCED DBS CHECK, IN LINE WITH WELLBURN CARE HOMES SAFEGUARDING POLICY.




*We are not currently able to offer sponsorship for this role.

SERVICE ADVISOR - Carlisle

Salary = £30.000 Per Annum (Including Saturday Mornings)

Working Hours - 0800am to 17.30pm Monday to Friday
Rotating Saturday Mornings = 8am to 12 midday (Time & Half)

45 hours per week
Location - Carlisle

My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Carlisle Depot.
Responsibilities of a Service Advisor
·Writing orders for repair work
·Monitoring the repair process and keeping all customers informed.
·Up selling after sales services
·Ensuring workshop is working to 100% productivity by scheduling customer orders

Skills and Qualifications of a Service Advisor
·Excellent communication skills
·Second to none Customer Service skills
·Enthusiasm and is hard working
·Self-motivated and a team player
·Previous Technical / Mechanical background would be a clear advantage
·Motor trade experience is essential

Please contact Russ Hawkes @ Auto Skills or send CV to Russell.hawkes@autoskills-uk.com
Tel: 0333 222 5978 (mobile Friendly) 07818581153

• Establishes, maintains, reviews, determines processes, and closes payroll accounts for retired armed forces personnel and their annuitants.
• Under general supervision, resolves difficult and complicated retired pay actions.
• Resolves questions of entitlement to additional retired pay compensation.
• Corrects and adjusts retired pay due to retroactive legislative adjustments which affect benefits due from other agencies.
• Determines applicability of payments, and initiates collection of overpayments as necessary.
• Duties will be developmental in nature when the position is filled below the full performance level.

Starting at $39,576 Per Year (GS 5-6)

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval;
• Takes corrective action for any problems that might arise on the floors pertaining to food service;
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas;
• Prepares performance ratings/competencies for all employees under their direct supervision;
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary;
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies;
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules;
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met;
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees;
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets;
• Maintains inventory of food service supplies and equipment;
• Conducts quality assurance monitors and sanitation reviews;
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team;
• Performs other related duties as assigned.

Work Schedule: Varies/Negotiable

Position Description Title/PD#: Food Service Worker/PD99816S

Physical Requirements: Employee may be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. Employee also may be required to work on ladders and use powered cleaning equipment; and frequently lift or move objects weighing up to 40 pounds.

The work is performed in kitchen areas where the steam and heat from cooking and dish washing equipment often cause uncomfortably high temperatures and humidity. The work area is well lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.

Starting at $28.36 Per Hour (WS 3)

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

Decedent Affairs Duties:

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

Beneficiary Travel Advisor:

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

HOPTEL:

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

Admissions:

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

Note: The above is not an exhaustive list of duties and you will be expected to perform additional tasks as necessitated by the supervisor or designee.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday- Friday, 8:00am-4:30pm
Ad-hoc Telework: Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position
Position Description/PD#: Program Support Assistant (OA)/PD21T53A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $41,328 Per Year (GS 5-6)

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

Work Schedule: 8:00a-4:30p Monday-Friday
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 24328-F
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Starting at $63,782 Per Year (GS 8)

Customer Service Agent - Animal Plant Health Agency

Location: York, YO1 7PR

Pay: 12.33 per hour

Job Type: Temporary

Sector: Public Sector

Hours: 37-40 hours a week, you will need be available between 06:00am - Midnight (Monday-Sunday) You will work on a shift pattern for this role

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

We work to safeguard animal and plant health for the benefit of people, the environment and the economy.

The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries.

What Will Be Your Day to Day Responsibilities?

You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands.

The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues.

The Centre for International Trade are responsible for completing inspections in relation to the import of controlled plant materials coming into England and Wales. We also issue export certificates for a number of materials including plant products, seeds, and potatoes and ensure they are free from pests and disease to allow our customers to export their products, protecting the food chain.
Examples of the type of work you will be doing:

• Producing Export Certificates for plants and plant products
• Completing document checks on consignments of plant imports
• Providing advice to customers who want to import or export plants or plant products, so they remain compliant with the UK's biosecurity standards
• Coordinating physical inspections of goods for import and export

• Answering telephone and email queries and following up enquiries which cannot be immediately resolved.
• Assisting stakeholders with billing enquiries and resolving invoicing errors
• Provide classification of potatoes produced and marketed in England and Wales assuring that seed potatoes meet specified minimum health and quality standards.
• Register and authorise professional operators to produce UK plant passports for the purpose of tracing the movement of plants within the UK
• Authorising the import, movement and storage of prohibited material for specific purposes such as scientific research and educational purposes.

Please note: During the first four weeks you will be asked to attend site for 100% of your time and will standard 9-5 hours for this. After that point you will move onto your shift pattern. Some shift patterns may be eligible for a 12.5% shift allowance. When joining us, we will discuss your working hours with you. If your shifts are outside the core office hours, you will be working from home.

What's in this for you?

During their first week, all successful candidates will attend an induction course at one of our offices, to gain an understanding in working at APHA, as well as an extensive programme of training and support.

Applying for a customer service role with the Animal and Plant Health Agency offers a unique opportunity to contribute to safeguarding both animal and plant health, crucial for environmental sustainability and public health. Engaging with diverse stakeholders, you'll play a vital role in ensuring compliance with regulations, providing guidance, and fostering positive relationships. With a focus on service excellence, this role enables you to make a tangible difference while developing invaluable communication and problem-solving skills in a dynamic and meaningful context.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.