Total 5,241 Customer Service job vacancies

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.

Job brief

• We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
• Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 
• Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

• To be responsible for the day-to-day administrative activities of the office and reception function;
• To ensure all guest & visitors are welcomed and usher to the appropriate person/place;
• To screen and answer phone calls and attend to enquiry & request;
• To monitor tea lady & cleaner duties;
• To maintain and ensure pantry stock replenish & office tardiness;
• To be responsible in Safety Awareness role such as committing & identifying safe work procedures for work-related activities;

Perks & Benefits

• Central location
• Medical insurance
• Personal leave

Exciting Job Opportunity: Join Our Team for a Fulfilling Career!

Your Role: Customer Service Executive

Responsibilities:

• To manage the customer service function by ensuring that orders are processed through the Organization to fulfill customer orders most cost effectively, as well as maintaining our core value of ‘unbeatable customer service’.
• Processing sales confirmation from internal customer.
• Informing Marketing & Sales Department where non-standard or major product pricing query is required.
• All orders to be processed as per our contract review procedure and via through sales managers for clarification on areas of uncertainty.
• Ensures that customer-ordering queries are processed efficiently and promptly with unbeatable customer service.
• Investigates customers’ complaints by thoroughly analyzing the problem and following up with the appropriate managers or staff who may have been involved and reports back to the customer after consulting Logistic/Marketing/General Manager who authorizes corrective action if warranted.

Requirements:

• Empower Your Expertise: Minimum Degree in Business Management or relevant professional course.
• Proven Track Record: Preferable with minimum of 2 years in a related field. (Fresh graduates are welcome to apply)

What's in it for You?

• Work-Life Harmony: Enjoy a 5-day workweek.
• Flourish in Your Zone: A nurturing environment that nurtures your professional growth.
• Your Efforts Rewarded: Competitive salary package, reflecting your experience.
• Progress Matters: Look forward to annual increments and medical benefits.
• Don't miss out on this opportunity to shape the future with us. Join our team and embark on a journey of growth, innovation, and success. Apply now!

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development

令人興奮的工作機會：加入我們的團隊，實現充實的職業生涯！

您的角色：客戶服務主管

職責：

• 透過確保透過組織處理訂單以最有效地履行客戶訂單來管理客戶服務職能，並保持我們「無與倫比的客戶服務」的核心價值。
• 處理內部客戶的銷售確認。
• 需要非標或主要產品定價查詢時，通知市場銷售部門。
• 所有訂單均按照我們的合約審查程序進行處理，並透過銷售經理澄清不確定的領域。
• 確保透過無與倫比的客戶服務有效率且及時地處理客戶訂購查詢。
• 透過徹底分析問題並追蹤可能涉及的相應經理或員工來調查客戶的投訴，並在諮詢物流/行銷/總經理後向客戶報告，總經理在必要時授權採取糾正措施。

要求：

• 增強您的專業知識：商業管理或相關專業課程的最低學位。
• 良好的業績記錄：在相關領域擁有至少 2 年經驗者優先。 （歡迎應屆畢業生申請）

這對你有什麼好處？

• 工作與生活和諧：享受每週 5 天的工作時間。
• 在您的區域中蓬勃發展：培育您職業成長的培育環境。
• 您的努力得到回報：有競爭力的薪資待遇，反映您的經驗。
• 進步很重要：期待每年的加薪和醫療福利。
• 不要錯過這個與我們一起塑造未來的機會。加入我們的團隊，踏上成長、創新和成功的旅程。立即申請！

津貼和福利

• 休閒著裝要求
• 個人發展機會
• 有薪培訓和發展

Job Responsibilities:

• Company driver for Top Management, guests and designated persons to their destination as directed.
• To provide secure and timely driving services to transport passengers and goods.
• Driving in prudent to ensure that passengers and vehicles are safe and comply with all applicable laws on road safety.
• Maintain the vehicle condition in good condition at all time and complete scheduled inspections. Maintain the service and appearance of the vehicle. Always report for any damage and repaired immediately.
• Perform any other duties as assigned by the supervisor including assist with dispatch of office documents, pick up office purchases, meeting room re-arrangement for various meeting/events and etc.
• Perform any other duties as assigned by supervisor.

Job Requirement

• Minimum SPM holder.
• Minimum 2 years driving experience as driver with valid driving license.
• Good knowledge of area roads and neighborhood.
• Physically healthy - good health and eyesight condition.
• Good discipline on punctuality , patience and well groomed.
• Willing to travel outstation, work overtime or weekend when required.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Description : 

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible : 

• For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
• To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
•  To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

•  Ensure daily and monthly KPIs are met and exceeded
• Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats
•  Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
•  Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

• General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
• Customer service and sales experience would be ideal.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave
• Open culture

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job brief

• We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
• Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 
• Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

職位描述：

• 擁有與指定客戶的完整關係，包括入職、實施、培訓、採用、保留和滿意度
• 作為值得信賴的策略顧問建立關係，以幫助確保我們的產品和服務的持續價值
• 在創意團隊的幫助下，制定和維護客戶成功策略和最佳實踐以及客戶支援內容
• 與內部和外部高階主管進行有效溝通，以更好地了解客戶需求，最大限度地保留和成長並分享經驗
• 依照指示維護現有的客戶成功指標和數據

工作職責：

• 擔任指定客戶的日常聯絡人，建立信任和融洽關係，同時確定機會領域、突出最佳實踐並記錄兩者
• 審查客戶旅程，確定如何提供支持，並使用諮詢方法幫助客戶克服問題並實現目標
• 促進專案團隊成員（包括第三方服務提供者）之間的互動和工作流程，以確保及時交付成果
• 在即將舉行的客戶會議上與團隊成員合作、解決問題和/或製定策略
• 為客戶準備活動績效的文件或視覺效果；分析 CSAT 和 NPS 分數的趨勢，以確定需要改進的領域
• 與銷售和行銷團隊合作，促進客戶推薦並進行案例研究

要求：

• 學士學位或同等學歷
• 至少 3-5 年通訊、行銷、銷售、客戶管理或客戶成功的經驗
• 較強的口頭和書面溝通、策略規劃和專案管理技能
• 分析和過程導向的思維方式
• 能夠在截止日期驅動的環境中跨多個部門有效工作
• 積極的團隊合作精神、自我啟動能力和多任務處理能力，能夠快速調整優先級
• 了解 Salesforce 和專案管理工具
• 活動企劃經驗
• 所需語言：英語和馬來語。
• 能夠說普通話來處理普通話客戶將是一個優勢

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 開放文化
• 牙科保險
• 視力保險
• 有薪培訓和發展
• 遠距工作彈性

Job Description:

• Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Maintain existing customer-success metrics and data as directed

Job Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
• Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies

Requirements:

• Bachelor’s degree or equivalent
• At least 3-5 years of experience in communications, marketing, sales, account management, or customer success
• Strong skills in verbal and written communications, strategic planning, and project management
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Knowledge of Salesforce and project management tools
• Experience in event planning
• Required language(s): English and Bahasa Malaysia.
• Ability to speak Mandarin to handle Mandarin speaking client will be an advantage

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

JOB OVERVIEW

• This role provide property investment advice to clients after careful
• Reports to Head of Sales and Marketing/ Sales Manager

RESPONSIBILITIES & DUTIES

• Assisting clients to make sound property-purchasing decisions.
• Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
• Analyzing market trends and demographics to identify the most sought-after and profitable areas.
• Consulting with clients to identify their needs, preferences, and financial concerns.
• Maintaining an extensive database of all properties for sale.
• Supporting real estate agents
• Communicating with legal counsel to prepare sale and lease documents.

REQUIREMENTS

• SPM or High school diploma
• Bachelor's degree in Real Estate, Finance, Business Administration or related field is preferred.
• Proven experience in real estate.
• Strong negotiation skills.
• Excellent analytical skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibility & Requirements

• Work with customers and vendors to arrange logistics movement.
• Handle shipping documentations and work with teammate to ensure customer satisfactions
• Able to accept new challenge for the work task.
• Responsible to confirm with clients and make records of shipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Company trips
• Medical insurance
• Personal leave

职责和要求

• 與客戶和供應商合作安排物流活動。
• 處理運輸文件並與隊友合作確保顧客滿意度
• 能夠接受新的工作任務挑戰。
• 負責與客戶確認並做好出貨記錄。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假