Job Title: IT Trainer- Guilford- £40K
Purpose of the Job: As a key member of the IT team, you will collaborate with the Senior IT Trainer to deliver IT training and support to meet business needs, both remotely and on-site. This role involves designing and creating training materials, as well as preparing and delivering diverse training sessions to all users, including firm-wide roll-outs, new starter inductions, and ongoing user development.
Department:
- Reports to: Senior IT Trainer (day-to-day) and Head of IT (monthly)
- Direct reports: None
- Office location: Guildford,
- Head of Department: Head of IT
Purpose of the Department: To support the firm's IT infrastructure for day-to-day business operations.
Key Tasks, Duties, and Quality Standards:
- Provide training on various legal applications, including Practice Evolve, Bighand, Isokon, Glocom (telephony), mobile technology, MS Office & 365, and cloud apps.
- Design, organise, set up, and deliver courses tailored to the needs of all staff.
- Conduct IT induction training for all new starters.
- Offer ad-hoc training support to users via remote and on-site sessions.
- Design, create, and maintain training materials.
- Collaborate with the IT Team on coordinating and supporting IT projects and system roll-outs, delivering necessary training.
- Assist with additional training administration.
- Learn, test, and monitor new system updates and changes.
- Assist in managing the setup of new users, providing appropriate system access and permissions.
- Assist in managing the archiving of users when they leave the firm.
- Help manage the firm's Learning Management System (LMS).
- Travel to the firm's other six regional sites in Surrey and South West London to set up and deliver training as needed.
Note: This job description is non-exhaustive, and the firm reserves the right to vary the duties and responsibilities of the post holder at any time according to business needs.
Person Specification:
Qualifications:
- A formal IT training qualification is advantageous.
Essential Personal Qualities, Skills, and Abilities:
- Proven IT skills and experience in delivering training.
- Ability to explain concepts and procedures in business-friendly and user-friendly language.
- Advanced knowledge of Microsoft Office and Office 365.
- Knowledge of the Windows OS platform.
- Ability to quickly absorb new ideas and concepts.
- Capability to learn new applications to an advanced level.
- Interest in developing skills in digital learning.
- Ability to work collaboratively in a team-oriented environment.
- Professional and flexible approach to work and colleagues.
- Willingness to assist in other IT team areas, such as user support.
- Excellent interpersonal skills and communication with all stakeholders.
- Positive proactive attitude.
- Dedication to detail and ability to work with minimal supervision.
- Understanding of, and alignment with, the firm's values.
Desirable Skills and Abilities:
- Prior knowledge or experience in training on Practice Evolve or other legal practice management systems.
- Experience in designing and creating lesson plans and training materials.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
