Total 33 Education / Training job vacancies in Chennai, Tamil Nadu

Position Type :

Type Of Hire :

Travel Percentage :

What you will be doing

looking for Training and Quality Manager who has managed Retirement and Pension domain
• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommends additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records.
• May work with vendors to bring in external training courses.
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
• Other related duties assigned as needed.

Need training and quality Manager experience into Retirement Domain.

who has worked Pension benefits, retirement benefits
EDUCATION REQUIREMENTS
Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.
What you Bring
• Knowledge of the company’s products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Career level professional individual contributor role.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Roles & Responsibilities:

• Conduct live-in person/virtual classes to train learners on Adv. Excel, Power BI, Python and adv Python libraries such as Numpy,Matplotlib, Pandas,seaborn, SciPy, SQL-MySQL, Data Analysis,basic statistical knowledge.

• Facilitate and support learners progress/journey to deliver personalized blended learning experience and achieve desired skill outcome

• Evaluate and grade learners Project Report, Project Presentation and other documents.

• Mentor learners during support, project and assessment sessions.

• Develop, validate and implement learning content, curriculum and training programs whenever applicable

• Liaison and support respective teams with schedule planning, learner progress, academic evaluation, learning management, etc

Must be proficient in Adv. Excel, Power BI, Python and adv Python libraries such as Numpy. Matplotlib, Pandas, SciPy, Seaborn, SQL-MySQL, Data Analysis, basic statistical knowledge.

• Selling BPO services to E Commerce client in US, Canada, UK, Australia.
• Identifying and generating new leads in the international Market.
• Achieving sales targets through the acquisition of new clients.
• Prospecting for potential new clients and business opportunities by networking, cold calling, and email campaign
• Must have proven success in targeting and attracting ideal prospects via cold calls and emails
• Ability to set up calls and present to decision makers.
• Proven experience in dealing with C-level executives in the companies.
• Should have B2B Sales experience.
• Experience in early-stage startup environments would be an advantage.
• Exceptional communication, negotiation, and presentation skills.

Position Type :

Type Of Hire :

Travel Percentage :

What you will be doing

Looking for Quality and Trainin Manager in Wealth Management domain who has handled capital markets
• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommends additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records.
• May work with vendors to bring in external training courses.
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.
What you Bring
• Knowledge of the company’s products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Career level professional individual contributor role.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a Senior Research Scientist with a data-centric mindset to join our applied research and innovation team. The ideal candidate will have a strong background in machine learning, deep learning, operationalization of AI/ML and process automation.

You will be responsible for analyzing data, researching the most appropriate techniques, and the development, testing, support and delivery of proof of concepts to resolve real-world and large-scale challenging problems.

Job Responsibilities
Develop and apply machine learning innovations with minimal technical supervision. Understand the requirements from stakeholders and be able to communicate results and conclusions in a way that is accurate, clear and winsome. Perform feasibility studies and analyse data to determine the most appropriate solution. Work on many different data challenges, always ensuring a combination of simplicity, scalability, reproducibility and maintainability within the ML solutions and source code. Both data and software must be developed and maintained with high-quality standards and minimal defects. Collaborate with other technical fellows on the integration and deployment of ML solutions. To work as a member of a team, encouraging team building, motivation and cultivating effective team relations.
 

We are looking for an experienced Training Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that bridges the knowledge gaps.Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. ResponsibilitiesIdentifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methodsResponsible for Training delivery for new hires, refreshers and any ad hoc training requestsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing developmentDrive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflowsProactively communicate with Client on daily operational matters relating to training.Partner with operational teams to ensure that refresher training needs are identified and delivered.Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training.

We are looking for a Senior Research Scientist with a data-centric mindset to join our applied research and innovation team. The ideal candidate will have a strong background in machine learning, deep learning, operationalization of AI/ML and process automation.

You will be responsible for analyzing data, researching the most appropriate techniques, and the development, testing, support and delivery of proof of concepts to resolve real-world and large-scale challenging problems.

Job Responsibilities
Develop and apply machine learning innovations with minimal technical supervision. Understand the requirements from stakeholders and be able to communicate results and conclusions in a way that is accurate, clear and winsome. Perform feasibility studies and analyse data to determine the most appropriate solution. Work on many different data challenges, always ensuring a combination of simplicity, scalability, reproducibility and maintainability within the ML solutions and source code. Both data and software must be developed and maintained with high-quality standards and minimal defects. Collaborate with other technical fellows on the integration and deployment of ML solutions. To work as a member of a team, encouraging team building, motivation and cultivating effective team relations.

We are looking for a Senior Research Scientist with a data-centric mindset to join our applied research and innovation team. The ideal candidate will have a strong background in machine learning, deep learning, operationalization of AI/ML and process automation.

You will be responsible for analyzing data, researching the most appropriate techniques, and the development, testing, support and delivery of proof of concepts to resolve real-world and large-scale challenging problems.

Job Responsibilities
Develop and apply machine learning innovations with minimal technical supervision. Understand the requirements from stakeholders and be able to communicate results and conclusions in a way that is accurate, clear and winsome. Perform feasibility studies and analyse data to determine the most appropriate solution. Work on many different data challenges, always ensuring a combination of simplicity, scalability, reproducibility and maintainability within the ML solutions and source code. Both data and software must be developed and maintained with high-quality standards and minimal defects. Collaborate with other technical fellows on the integration and deployment of ML solutions. To work as a member of a team, encouraging team building, motivation and cultivating effective team relations.

Job Role

Freshworks is looking for an exceptional addition to our Customer Support team. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary owner for retaining and growing tens of thousands of our customers.

As a Senior Trainer in the team, you will be responsible for designing and managing the learning and development of our new and existing product support team. You will be required to develop a deep understanding of our company’s products and the processes in Customer Support and teams that closely collaborate with us. You will be responsible for designing and implementing a comprehensive training program for our new joiners and interns. You will also work closely with the operations managers and the quality auditors to gain an understanding of the knowledge gaps within the existing team to plan and drive refresher training sessions.

What you'll be doing  –

•Prepare/Own training content for all product, process & technical competencies identified as critical to organization’s strategy

•Deliver new hire training sessions through virtual and classroom modes

•Collaborate with Quality team to identify training needs and deliver training to upskill employees

•Create mechanisms to evaluate learners and track their progress

•Track overall effectiveness of training programs and make improvements

•Manage and publish reports

Are you ?

•Storyteller with the ability to articulate and engage audience for great learning experience

•Speaks and writes with a purpose, clarity and conciseness

•Understands business metrics and self-driven to achieve results through learning interventions

•Passionate about the success of customers and employees alike

•Believes in winning as a team; someone people enjoy working with

•Curios to learn with amazing listening skills

•Self-motivated and leads internal initiatives

Position Type :

Type Of Hire :

Travel Percentage :

What you will be doing
• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommends additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records.
• May work with vendors to bring in external training courses.
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.
What you Bring
• Knowledge of the company’s products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Career level professional individual contributor role.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Travel Percentage :

What you will be doing
• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommends additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records.
• May work with vendors to bring in external training courses.
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.
What you Bring
• Knowledge of the company’s products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Career level professional individual contributor role.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for an experienced Training and Development Sr Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training Managers often have backgrounds in business, leadership, human resources, development and education.ResponsibilitiesIdentifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methodsResponsible for Training delivery for new hires, refreshers and any ad hoc training requestsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing developmentDrive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflowsProactively communicate with Client on daily operational matters relating to training.Partner with operational teams to ensure that refresher training needs are identified and delivered.Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training.

We are looking for a Senior Research Scientist with a data-centric mindset to join our applied research and innovation team. The ideal candidate will have a strong background in machine learning, deep learning, operationalization of AI/ML and process automation.

You will be responsible for analyzing data, researching the most appropriate techniques, and the development, testing, support and delivery of proof of concepts to resolve real-world and large-scale challenging problems.

Job Responsibilities
Develop and apply machine learning innovations with minimal technical supervision. Understand the requirements from stakeholders and be able to communicate results and conclusions in a way that is accurate, clear and winsome. Perform feasibility studies and analyse data to determine the most appropriate solution. Work on many different data challenges, always ensuring a combination of simplicity, scalability, reproducibility and maintainability within the ML solutions and source code. Both data and software must be developed and maintained with high-quality standards and minimal defects. Collaborate with other technical fellows on the integration and deployment of ML solutions. To work as a member of a team, encouraging team building, motivation and cultivating effective team relations.

Essential Requirements

• Bachelor's degree in Computer Science or an equivalent numerate discipline
• Demonstrated senior experience in Machine Learning, Deep Learning & other AI fields
• Experience working with large datasets, production-grade code & operationalization of ML solutions
• EDA analysis & practical hands-on experience with datasets, ML models (Pytorch or Tensorflow) & evaluations
• Able to understand scientific papers & develop the idea into executable code
• Analytical mindset, problem solving & logical thinking capabilities
• Proactive attitude, constructive, intellectual curiosity & persistence to find answers to   questions
• A high level of interpersonal & communication skills in English & strong ability to meet deadlines
• Python, Pytorch, Git, pandas, dask, polars, sklearn, huggingface, docker, databricks

Overview of the Role :

As a Machine Learning Engineer, you will focus on building next-generation platform services to enable Machine learning capabilities across the Freshworks suite of products.

As part of your job, you will extensively use your analytical skills, knowledge of distributed systems and scalable, high-performance systems to build ML pipelines and API services.

Responsibilities

Deliver scalable, low latency, and high-performance ML solutions for different Freshworks products Build ML pipelines end-to-end, including stages such as data pre-processing, model generation, cross-validation, and active feedback

Build efficient systems for processing large amounts of data; be proficient with distributed programming frameworks such as Hadoop/Spark Drive solutions and implementation leveraging different open source libraries and distributed systems

Work closely with Data Scientists and come up with scalable system and model architectures for enabling real-time ML/AI services Liaise with architects and engineers from other product teams to build solutions and drive adoption

Elicit quality attributes of the system and define metrics to establish its success.

We are seeking a dedicated learning partner to join our global support team. The ideal candidate will be responsible for enhancing the skills of our product specialists and technical account managers, with a focus on improving soft skills and reducing escalations.Key Responsibilities:

1. Skill Development: Develop and implement training programs aimed at enhancing soft skills, problem solving, customer centricity, and behavioral aspects.
2. Escalation Reduction: Identify common causes for escalations and design strategies to reduce them through effective learning interventions.
3. Performance Tracking: Monitor and evaluate the impact of learning initiatives on the performance of product specialists and the overall efficiency of the global support team.
4. Continuous Learning: Foster a culture of continuous learning and improvement.