Your new company
Are you looking for the next step in your career? We have a great opportunity for an experienced 2nd Line/ Senior IT Support Engineer who is looking for that next step to become a 3rd Line / Senior Infrastructure Engineer - this role can offer you training and development to support you as you learn more about Core Infrastructure at a senior level.
This is a permanent position, with hybrid working based out of Leatherhead 2 days a week, with occasional travel to a data centre.
You will be part of a company that is growing and cares about the development of its employees, offering a range of training and development including professional certifications, as well as in-house training.
Your new role
As the 3rd Line Infrastructure Engineer, you will be joining the core IT team working closely with the Infrastructure Manager to support project work and BAU. The organisation is going through a period of change and transformation to upgrade their current IT estate, playing an active role in supporting the delivery of core infrastructure projects.
You will manage and maintain core infrastructure services including LAN, WAN, Server (virtual IaaS, PaaS, Telecoms platforms). A key focus of this role is ensuring the availability of Line of Business applications operating in the core infrastructure.
You will work across the whole infrastructure estate delivering levels of 2nd and 3rd line support ensuring issues are resolved in line with SLAs and delivering excellent customer service at all times.
What you will need to succeed
You will have a strong track record at 2nd line level, perhaps with some 3rd Line experience looking to take that next step up into an infrastructure role. You will have previous experience supporting complex environments in a mid-large sized organisation (ideally 2000+users, although this is not a deal-breaker) providing support across; Windows Server, Exchange, Virtualisation (VMWare or Hyper-V), Active Directory, O365. As well as networking knowledge: Wi-Fi, Firewalls, WAN/ LAN, NetApp (desirable), and WinTel experience.
You will have experience resolving technical issues involving core business applications as well as virtual environments.
As the 3rd Line Infrastructure Engineer, you will be viewed as a leader by more junior members of the team, acting as a technical escalation point as well as taking ownership for managing and improving existing hardware and software solutions in line with business needs / the latest technology.
You will support the Infrastructure Manager with Disaster recovery plan changes/projects, working closely with the Infrastructure Engineers on maintaining systems, software user audits, procurement.
What you'll get in return
Salary up to £55,000 (there may be some flexibility in this for the right person), hybrid working (2 days in the office, 3 from home), extensive corporate benefits including, Private Medical, Pension 8% employers' contribution, Health and Wellness programme, 26 days holidays + bank holidays and industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity, as well as an excellent range of learning and development activity to support your career progression.
What you need to do now
If you want to find out more about this/ similar positions we're recruiting for or want to have an informal chat about your career/ the current market, please get in touch.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
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