Senior Operations Engineer (SRE) | S3 | Milton Keynes/Hybrid
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At Santander we are looking for a Public Cloud Senior Operations Engineer (SRE Function) to play a crucial role in leading the identification and driving the implementation of improvements for our Public AWS Infrastructure, which our customers rely on daily.
The purpose of the role is to ensure the stability, availability, reliability and performance of our digital services and cloud shared platform infrastructure services. Communication and collaboration with all our internal stakeholders via regular reporting on the progress of workstreams, documentation and governance processes, is essential.
You will be accountable for the daily health of the public cloud environments, ensuring that all service KPI's are being met and responding to related incidents as required.
The difference you'll make:
- Identifying, planning and implementing solutions to improve the reliability, resilience and efficiency of the public cloud environment by developing innovative and automated processes
- Providing high level advice on technical solutions and priorities for the infrastructure function
- Focussing on day-to-day operations, delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation
- Ensuring the provision of full-service delivery, undertaking and supporting structure planning to ensure sufficient system capacity is made available
- Resolving complex technical issues and provide senior technical solutions in response to queries from across the business as well as from within IT
- Analysing technical specifications of systems infrastructure and communication platforms, in order to meet the needs of San UK
What you'll bring:
- Experienced and knowledgeable with all AWS services (EC2, RDS, EKS, VPC, IAM, ALB's etc.), must be similarly experienced with associated tools and platforms such as Terraform, Kubernetes etc
- Engineering experience, with a proven track record of successfully managing site reliability innovations and pro-active solutions from concept through to production
- Knowledge of IT incident management: ability to investigate, troubleshoot, recover and prevent the recurrence of incidents that interfere with the normal delivery of IT services
- Experience with containerisation and orchestration technologies (e.g., Docker, Kubernetes)
- Skills and experience in Change Control/Incident management of leading the recovery of infrastructure outages
- Excellent verbal and written communication skills and the ability to collaborate effectively with stakeholders at all levels
It would also be nice for you to have:
- A strong understanding of API orchestration, combined with languages such as Python to implement automated solutions and interactions between core management services such as Dynatrace, AWS, Servicenow etc
- Experience in software development and/or system administration, with a focus on reliability, availability, and scalability
- Strong focus on design and delivery, taking complex problems and delivering well documented and tested solutions to those problems
- Knowledge of DevOps tooling and methodologies including code repositories, bug tracking tools, Confluence, JIRA etc
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.
This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week.
If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review.
If there's anything we can do in the recruitment process to help you achieve your best, please let us know.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you
As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander's success by investing in our share plans
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
