Total 18 Director/C-Level Engineering job vacancies in India-Bangalore

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description:

• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. 

You will provide hands-on technical leadership to multiple development teams. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security and privacy requirements.

Ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. Lead multiple teams, matching them with appropriate technology and business problems while building a culture of both innovation and a drive for excellence.

Visa is rapidly growing our Value-Added Services product portfolio across the globe, and the VAS Platform & Engineering organization is at the intersection of the numerous technologies, platforms and solutions enabling this growth.

Part of our network of global technology sites, Bangalore is an established and fast-growing hub for executing on our innovation, generative AI, and platform modernization efforts.  As the organizational lead for this site, you will oversee a diverse set of engineering teams and guide them as they deliver for their respective product partners.  This team is active in complex, multi-business stakeholder initiatives where innovative integration patterns are required, and emerging technologies are applied to enhance functionality and deliver more value to the market.

We need a proven technology leader with strong communication and organizational skills to drive both the execution of our immediate modernization plans as well as the definition of our strategic long-term solutions. Expertise in agile delivery, building purpose driven teams, and a background in complex integration projects involving multiple internal applications and 3rd party solutions is critical. Prior background in payments, and experience with Generative AI and Machine Learning is a strong plus.

The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts. This candidate will also play a pivotal role in growing our VAS solutions footprint, seeking new paths to revenue by building modular, open solutions that will scale with our business.

Essential Functions:

• Responsible for the overall development life cycle with significant bottom-line impact
• Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization
• Partner with product owners in developing a strategy and roadmap that align with business goals
• Manage technical debt and costs within your product and organization budgets
• Influence adoption of best engineering practices, automations of software development, testing and deployment processes
• Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services
• Be responsible for the incident management, change, and problem management
• Hire, retain and grow high-performing and diverse global engineering teams.
• Invest in the career development of your employees with a strong focus on mentorship and training
• Lead with a strong client focus mindset across organizations
• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.
• Recruit and manage an engineering team dedicated to the implementation of the VAS technology strategy
• Make a positive impact on Visa's VAS applications and solutions, foster innovation and explore new technologies such as Gen AI
• Spearhead the design and development of APIs to foster value generating integrations across our Value Added Services applications, platforms and solutions
• Progress our modernization roadmap, enabling us to expand our market reach and client base by adopting best-in-class technology solutions for our core platform

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Responsibilities

• Strategic Planning: Develop and execute the company's overall strategic direction, goals, and objectives, considering market trends, client needs, and industry advancements.

• Business Development: Identify new business opportunities, cultivate client

• Team Leadership: Build and lead a high-performing team of designers, architects, project managers, and other professionals. Provide mentorship, guidance, and performance evaluations.

• Financial Management: Manage budgets, allocate resources, and monitor nancial performance. Make informed decisions to ensure projects are nancially viable and pro table.

• Design Excellence: Maintain a strong focus on design creativity, innovation and quality. Review and approve design concepts to ensure they align with the company's vision and client expectations.

• Client Relationship Management: Establish and nurture strong relationships with clients, addressing their needs, concerns, and feedback to ensure exceptional customer satisfaction.

• Supply Chain and Vendor Management: Oversee relationships with suppliers, contractors, and subcontractors to ensure timely procurement of materials and services.

• Quality Assurance: Implement and enforce quality control processes throughout the design and construction phases to ensure the highest standard of workmanship.

• Risk Management: Identify and mitigate potential project risks, such as scope changes, budget overruns, and scheduling delays.

• Regulatory Compliance: Ensure compliance with relevant building codes, regulations, and safety standards to maintain a safe and lawful work environment.

• Innovation and Industry Trends: Stay updated on industry trends, emerging technologies, and design innovations to incorporate relevant advancements into the company's projects.

• Networking and Partnerships: Establish and maintain relationships with industry partners, stakeholders, and professional organizations to enhance the company's reputation and collaboration opportunities

Job Requirements

• Leadership Skills: Strong leadership and team management skills, with the ability to motivate, mentor, and guide a diverse team of professionals.

• Business Acumen: Solid understanding of business principles, including nancial management, budgeting, and business development.

• Design Expertise: In-depth knowledge of interior design principles, trends, materials, and construction techniques.

• Networking: Established network within the interior design, construction, and related industries to facilitate partnerships, collaborations, and business growth

Job Description

We are seeking a candidate with demonstrated ability to lead by influence with a record of successfully delivering modern, large-scale, complex service and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams.

Your mission is to provide hands-on leadership to multiple development teams, building a world-class team of engineers. The focus is on defining, executing, and delivering functional and non-functional features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security and privacy requirements.

Ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. Lead multiple teams, matching them with appropriate technology and business problems while building a culture of both innovation and drive for excellence.

The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts.

Specific Responsibilities

Directs and manages multiple diverse teams of engineering professionals performing research, development, design and/or implementation of products, services, solutions for Authorize.net and the VISA VAS (Value-Added Services) Portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function. Own and Drivedrive the end to end development effort for on-time, high quality, highly scalable technical solutions that meet the product vision. Responsibilities span all phases of product development including:

• Collaborate and align with architects and senior technologists on proper architecture and design.

• Partner with Business teams to ensure completeness and common understanding of product vision, roadmap and requirements.

• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.

• Adopt AI in all aspects of the software development lifecycle.

• Influence adoption of best engineering practices, automations of software development, testing and deployment processes.

• Build analytics that provides deep insights into engineering efficiency, developer velocity, operational and support efficiency and service quality.

• Manage technical debt and costs within your product and organization budgets.

• Be responsible for the incident management, change, and problem management.

• Hire, retain and grow high-performing and diverse global engineering teams.

• Invest in the career development of your employees with a strong focus on mentorship and training.

• Lead with a strong client focus mindset across organizations.

• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.

• Progress our modernization roadmap, enabling us to expand our market reach and client base by adopting best-in-class technology solutions for our core platform.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity:   

We are seeking a dynamic and innovative Director of Software Engineering to guide our software engineering teams towards delivering top-tier Emerging Consumer Payment solutions. This leadership role is crucial to our organization as we reshape the future of commerce.

Key Responsibilities:  

• Lead, mentor, and manage software engineering teams to deliver high-quality, resilient software solutions that meet or exceed business requirements.

• Drive the invention, design, and implementation of emerging consumer payment technologies.

• Work cross-functionally with product teams, other engineering teams, operations, and infrastructure teams to design, develop, and launch global products.

• Oversee decision-making processes for design trade-offs and long-term architecture planning.

• Promote a culture of innovation and continuous learning within the team, encouraging exploration of new technologies and solutions.

• Ensure delivery of highly available, enterprise-scale systems, leveraging innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology.

• Foster opportunities for team members to make a difference on a global or local scale through mentorship and continued learning opportunities.

Key Skills & Experience:

• Proven leadership skills with a track record of managing high-performing engineering teams.

• Strong understanding of software development and a passion for technology.

• Expertise in one or more general programming languages like Java.

• Experience building and deploying modern services and web applications with an emphasis on quality and scalability.

• Demonstrated ability to learn new technologies and adapt to changing environments.

• Excellent collaboration skills with a proven record of partnering with Product, Test, Dev-ops, and Agile/Scrum teams.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Product Development division of the platform is undergoing a transformation to promote the adoption of a more secure, simplified checkout experience. This is being achieved through the introduction of new product capabilities within the Click to Pay ecosystem, which leverages Visa's tokenization and other features. To facilitate the onboarding of merchants and PSPs worldwide for various regional markets, Visa has partnered with multiple card schemes, adopting the EMVCo standard for Click To Pay as a solution. 

The Director role requires a strong technology and leadership background with experience building enterprise-scale applications using Java, Springboot, REST APIs, RDBMS, Angular/React, NoSQL, Kafka, and Hazelcast.

• Key responsibilities and requirements include:

• Responsibility for the overall development life cycle of the solution and management of complex products with significant bottom-line impact.

• Ability to work with and possibly interact with other teams across the globe.

• Work with product managers to develop a strategy and roadmap to provide compelling capabilities that help them succeed in their business goals.

• Work closely with senior engineers to develop the best technical design and approach for new product development.

• Instill best practices for software development and documentation, assure designs meet requirements, and deliver high quality work on tight schedules.

• Project management skills: prioritization, planning of projects and features, stakeholder management, and tracking of external commitments.

• Operational Excellence: monitoring & operation of production services.

• Identify opportunities for further enhancements and refinements to standards and processes.

• Mentor junior team members, develop departmental procedures and best practices standards.

• Hire and retain world-class talents to deliver platform product click to pay and scan to pay product features.

• Strong negotiation skills: You will be a distinguished ambassador for product development, collaborating, negotiating, managing tradeoffs, and evaluating opportunistic new ideas with business partners.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Scope 

• As a Director (People Manager) in Data and AI Platform, you will manage Visa AI as Services development teams based in Bangalore, India where you will be responsible and accountable for end-to-end development and production support for Batch AI and Cloud platforms.  These platforms together enable economics of scale, regional expansion of Visa products and solutions across the globe enabling significant revenue. This position will be responsible for day-to-day management of a team of up to 12 AIML and Data Engineers, inclusive of fulltime and contingent staff and own the throughput and deliverables of the teams. 

Essential Functions 

• Responsible for end-to-end software engineering aspects of design, development, testing and deployment of platform to support global customer needs, product innovations and technical initiatives. 

• Responsible for technical capabilities of the product and the platform in terms of data design/architecture, UI/UX design/architecture, and API based backend systems. 

• Create and promote an agile development culture in his or her team focused on Engineering Excellence with high quality code development and deployment to production. 

• Facilitate knowledge transfer to the Engineering and Operations team during and after deployment. 

• Work with geographically distributed teams on technical challenges and process improvements. 

• Drive the strong automation culture with proven and open source-based technologies, frameworks, and best practices to reduce complexity and encourage operational excellence to the team. 

• Engage and communicate with stakeholders of business, product, technology, operations, and customer success teams. 

• Develop code, specifications, architecture and design documents as needed 

People Management: 

• Build and maintain a high performing team, hire and retain the right talents in the right roles. 

• Foster a culture of teamwork, collaboration, and mentoring. 

• Develop and empower direct reports to make appropriate technical decisions. 

• Ensure resource availability to support deployment activities in various environments 

• Effectively handle goal setting and team performance management 

• Identify process improvements and/or ineffective use of project hours and resources. 

• Manage development resources across multiple technologies including Big Data technologies, Virtualization, Containerization, AIML and various open source and public cloud offerings. 

• Work collaboratively with senior management, architecture, product management and lead development staff to develop broadly acceptable solutions. 

• Take complete responsibility of the full life cycle of projects and oversee software release implementations when required. 

• Demonstrate Visa's core values and maintain a positive and open demeanor.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description & Requirements

Responsibilities:

• Maintaining positive client relationships and driving new acquisitions.
• Developing and implementing organizational goals, procedures, and policies.
• Consulting and cooperating with other executives, board members, and employees.
• Managing, monitoring, and reviewing business operations.
• Identifying improvement gaps and implementing corrective measures.
• Reviewing and overseeing all financial activities, performance, and documentation.
• Overseeing hiring activities and approving contracts.

Requirements:

• Degree in business administration or any related field.
• Extensive managerial experience.
• Strong communication, interpersonal, and presentation skills.
• Excellent leadership skills.
• Executive decision-making skills.
• Strong strategic and analytical mindset.
• Exceptional business judgements and quick decisions.
• Develop and execute the company’s business strategies to attain the goals of the board
• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are always followed
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company’s financial performance, investments and other business ventures
• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance
• Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems

The Data and Artificial Intelligence Platform (DAP) group is a key component of Visa's Technology organization that provides the enabling technology and processes to handle Visa's data assets and deliver valuable information, products, and services to customers. DAP delivers secure, high-quality and easy-to-use Visa core data assets as a service, together with reliable and scalable data platform as a service, to enable Visa and our partners to rapidly and efficiently innovate data-driven business products and services to lead the digital payment industry. Areas of focus include Business Intelligence and Analytics, Artificial Intelligence, Machine Learning, Data as a Service, and Platform as a Service etc. The portfolio comprises of over 60 data products & platforms for various external clients and internal lines of business. We provide services on behalf of traditional bank customers to millions of cardholders and merchants globally. Our application development is on the cutting edge of technology, and we are viewed as innovative leaders within our industry.

The Platform operationalizes the delivery of AI and decision intelligence to ensure ongoing business values. Built with composable AI capabilities, privacy-enhancing computation, and cloud native platforms, platform automates the updates to data, models, and applications. If you want to be in the exciting payment and AI space, learn fast, and make big impacts, this is an ideal place for you!

We are responsible for designing, developing, and implementing next generation data platforms to drive incremental revenue.

Essential Functions

• Strong technology and leadership background building enterprise scale applications using Java, Springboot, REST APIs, RDBMS, and Angular/React., NoSQL, Kafka, and Data Pipelines desirable.
• Responsible for the overall development life cycle of the solution and manage complex products with significant bottom-line impact
• Work with and possibly manage remote teams
• Work with product managers in developing a strategy and road map to provide compelling capabilities that helps them succeed in their business goals.
• Work closely with senior engineers to develop the best technical design and approach for new product development.
• Instill best practices for software development and documentation, assure designs meet requirements, and deliver high quality work on tight schedules.
• Project management: prioritization, planning of projects and features, stakeholder management and tracking of external commitments
• Operational Excellence: monitoring & operation of production services
•  Identify opportunities for further enhancements and refinements to standards and processes.
• Mentor junior team members, develop departmental procedures and best practices standards.
• Hire and retain world class talents to deliver data platform projects.
• Strong Negotiation Skills: You will be a distinguished ambassador for product development, collaborating, negotiating, managing tradeoffs and evaluating opportunistic new ideas with business partners

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Lead a team of 10 to 15 members made up of both full-time employees and contractors.
• Deliver the product despite complex technical interdependencies with cross geographical teams.
• Be hands on with technical details and provide leadership to engineering teams by participating in design, performing design reviews, code reviews, test strategy alignment across teams.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.)
• Partner with product managers in developing a strategy and roadmap that align with business goals.
• Partner with remote teams to ensure alignment across product development.
• Drive down technical debt and cost of operations/support.
• Manage the prioritizations and delivery of enhancements and bug fixes on platform.
• Provide oversight for managed services work happening in your area.
• Ensure the process for incident management, change management and problem management are followed.
• Hire, retain and grow a high-performing team of software engineers.
• Invest in the career development of direct reports.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe. Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint! We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About Admin & Partner Team

Our A&P team are committed to product-centric verticals, providing crucial support for both end-to-end loyalty sales and independent sales. Serving as the backbone for Operations, Customer Service, and Marketing, the Admin Panel is essential for internal processes and utilised by clients for Business Operations. Meanwhile, our Merchant Portal is dedicated to empowering merchants within the ecosystem, offering value-added services, nurturing relationships, and boosting sales and engagement for mutual success.

About the Role

We are seeking a visionary Director of Engineering to lead our Admin and Partner teams to new heights of innovation and efficiency. As the driving force behind our technical strategy, you will oversee the development and optimization of our Admin Panel, the backbone of our Operations, Customer Service, and Marketing efforts. Additionally, you will provide strategic direction for our Merchant Portal, empowering merchants within our ecosystem with cutting-edge solutions and services.

Responsibilities:

• Provide strategic direction and technical leadership for the Admin and Partner engineering teams, ensuring alignment with business objectives.
• Drive the development and enhancement of the Admin Panel and Merchant Portal, overseeing the end-to-end product lifecycle from concept to delivery.
• Lead and mentor a team of talented engineers, fostering a culture of collaboration, innovation, and continuous learning.
• Define and execute the technical roadmap for the Admin and Partner teams, identifying opportunities for optimization, innovation, and growth.
• Implement best practices for code quality, testing, and deployment to ensure the reliability, scalability, and security of our platforms.
• Manage departmental budgets, resource allocation, and capacity planning to optimise efficiency and maximise ROI.

Job requirements

What we're looking for:

• Proven track record of leadership and management experience in a technology-driven organisation
• Strong technical background with expertise in software engineering, system design, and architecture.
• Experience leading and scaling engineering teams, with a focus on fostering a collaborative and high-performing culture.
• Deep understanding of web technologies, cloud computing, microservices architecture, and modern software development practices.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organisation.
• Strategic thinker with a passion for innovation, continuous improvement, and delivering impactful solutions.
• Experience working in an Agile environment and driving agile methodologies and best practices.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.

We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

The B2B CS CRM Technology team is part of Payment Product Development (PPD) Technology team of Visa user Sales, Client Services & Experiences function. This team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions. Team’s responsibility includes managing system requirements, design, development, integration, quality assurance, implementation, and maintenance of corporate applications. 

The MSD 365 CRM/CRM Portal Director (Delivery Manager) is a multifaceted role that combines project management, delivery management and systems analysis responsibilities. The CRM Delivery Manager embodies strategic thinking with tactical execution and is responsible for project delivery, service delivery, operational excellence, people management, vendor management, requirements management and business relationship management. This role will be based in our Bangalore office. The successful candidate will bring extensive experience in developing & architecting MSD 365 CRM Portals technical solutions and will lead the CRM Portal team for the respective business functions. This role will participate in various design discussions, create solution design deliverables, and develop technologies and ensure successful delivery of business capabilities.

Key responsibilities:

·       Provide management, technical leadership and mentoring of team members reporting from local and non-local regions. 

·       Support the workforce plan. 

·       Foster business partnerships, develop trust with business partners and stakeholders, understand business needs particularly within the context of Visa's core business, and seek to enable their business success. 

·       Responsible for the B2B CRM Portal Technology program and project initiation and execution including: 

o   Requirements management inclusive of partnering with business stakeholders to obtain and understand requirements, conduct fit-gap analysis, analyze options and designs for customer experience. 

o   Creation of project specific Conceptual Approach (CA) that analyzes and defines potential solution architectures and provides product recommendations as/if appropriate.  

o   Timeline creation and obtaining resource commitments from various business and technical project stakeholders. 

·       Design, architect and implement solution for our business partners using MSD 365 CRM Portals.

·       Lead, manage and drive the project delivery from the front by liaising with IT and Business stakeholders.

·       Define the scope of the project in collaboration with business and IT stakeholders.

·       Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.

·       Determine the resources (time, money, equipment, etc.) required to complete the project.

·       Develop a schedule for project completion that effectively allocates the resources to the activities.

·       Determine the objectives and measures upon which the project will be evaluated at its completion.

·       Execute the project according to the project plan.

·       Conduct gate reviews with stakeholders and meet the milestones laid out for the project.

·       Define the architecture to identify and develop the right solution to meet the business requirements and expectations.

·       Monitor the progress of the project and adjust as necessary to ensure the successful completion of the project.

·       Able to work on multiple projects and initiatives with different/competing timelines and demands.

·       Review the quality of the work completed with the project team on a regular basis to ensure it meets the Visa project and development methodology standards.

·       Promote DevOps, Agile and Lean delivery model to improve the speed and quality of delivery.

·       Manage and collaborate with product vendors and systems integrators and deliver solutions on time and on budget.

·       Work with enterprise and domain architects as needed to evolve strategies, policies, processes and procedures, blueprints and standards related to sales force platform, components, and protocols.

·       Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.

·       Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.

·       Responsible for evaluating, guiding, and coaching the team reporting to you.

·       Strive for teams' growth and promote a better work life balance.

·       Build a collaborative and conducive environment for the team to deliver the best of their ability.

·       Align with function leadership on Goals, OKR’s and key metrics to ensure CRM function is successful. 

·       Own critical Visa applications/services necessitating in coordination with teams in different time zones, including during non-standard hours as necessary. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Summary Of Position:

Alcon is on a mission to build an integrated suite of Digital Health products and experiences for its customers with a strong technology foundation, where a combination of devices, data management, applications, and services drives continuous improvement of patient outcomes. The Digital organizations vision is revolutionize the eyecare/ophthalmology space by leveraging digital health technology to enhance patient care and experiences.

At Alcon, we are accelerating the creation of a Foundational services engineering organization for Digital Health Products, with a focus on building, standardizing, and maintaining several core services to enable rapid development and deployment of innovative digital health solutions and accelerating time-to-market. We are seeking an experienced and visionary Director of Digital Health Foundational Services Engineering to lead the strategic development and implementation of foundational services critical to our digital health ecosystem.

Key Responsibilities:

• Build secure and compliant Digital Health Cloud foundations.
• Integrate leading-edge customer identity solutions for enhanced security and personalized experiences.
• Develop customer integrations to Electronic Health Records (EHR) and non-Alcon medical devices for seamless interoperability and improved workflows.
• Establish modern DevOps foundations to enable agility and speed to market for new innovative digital products.
• Lead the design, development, and optimization of cloud-based platforms tailored for digital health solutions, ensuring scalability, reliability, and security.
• Oversee the technical integration and maintenance of digital health products with customer systems, including electronic health records (EHRs), patient management systems, and other customer technology infrastructure.
• Collaborate with enterprise IT teams to integrate digital health solutions with existing enterprise systems
• Recruit, mentor, and manage a talented team of DevOps engineers responsible for building and maintaining common foundational services used across multiple digital health products.
• Implement agile development methodologies and best practices within the DevOps team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide technical guidance and leadership to the engineering team, ensuring alignment with industry best practices, emerging technologies, and regulatory requirements in the healthcare space.
• Collaborate closely with product management, design, quality assurance, and customer success teams to ensure seamless integration and delivery of foundational services within digital health products.
• Communicate regularly with executive leadership, stakeholders, and cross-functional teams to provide updates on engineering initiatives, key milestones, and strategic direction.

Key Requirements/Minimum Qualifications:

• Bachelor's or masters degree in computer science, engineering, or a related field  with a minimum of 10+ years of experience in software engineering roles, with at least 3 years in a leadership capacity focused on digital health or healthcare IT.
• Proven track record of successfully designing, implementing, and managing cloud-based platforms and integrations within the healthcare industry.
• Strong understanding of enterprise IT systems and integration patterns, particularly within healthcare settings.
• Experience building and leading DevOps teams, with a focus on automation, CI/CD pipelines, infrastructure as code, and cloud-native technologies.
• Deep knowledge of agile development methodologies, DevOps practices, and modern software engineering tools and frameworks.
• Excellent communication, leadership, and interpersonal skills, with the ability to influence and collaborate effectively across teams and stakeholders.
• Demonstrated ability to drive innovation, solve complex technical challenges, and deliver high-quality solutions in a fast-paced and dynamic environment.
• Familiarity with healthcare regulations and standards, such as HIPAA, HL7, and FHIR.

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description:

• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

Join the Ecosystem and Organizational Risk (EOR) team as a Senior Director for our Product Development group. We're a Value Added Services Technology function dedicated to safeguarding the security and integrity of the payment ecosystem. This role is pivotal in shaping the strategy, design, and deployment of risk programs and adapting them as the payment and threat landscapes evolve. The position requires a collaborative leader, who can work with internal and external stakeholders to deliver these programs and ensure they align with Visa's business strategy and its growth.

Be a part of our mission to shape the future of secure payments.

Essential Functions

• Drive the design, implementation and deployment of secure, reliable, robust and interoperable products.
• Drive excellence in engineering practices across the SSDLC.
• Partner with Product teams on requirements and prioritization. Influence product strategy and roadmap.
• Lead a multi-disciplinary team of software developers, data engineers, AI & ML experts, test engineers, release engineers.
• Develop and nurture the engineering team by hiring critical talent, driving retention, motivating and mentoring staff, and driving career growth for team members. Build an inclusive team culture, and a culture of ownership and accountability.
• Drive strategic impact for EOR by delivering fit-for-purpose products with an accelerated time to market.
• Ensure strong program management and governance practices for your team.
• Forge strong partnerships with key stakeholders across Technology & Business.
• Role model Visa Leadership Principles (VLPs)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.