Total 60 job vacancies by Hastings Direct

Third Party Claims Handler - Intervention Team

Hours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!

Location: Leicester ( Hybrid - 1 day in the office)

Salary: £24,300

What does the job entail?

A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

This role will include servicing inbound calls and making outbound calls to customers, providing a professional service.

What are we looking for in the ideal candidate?

• The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.

• Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.

• Committed to self-development and loves to work as part of a team environment.

• Experience in working within the motor insurance industry.

• Excellent Problem Solving Capabilities.

• Excellent stakeholder management

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



-




At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Third Party Claims - Intervention Team

Hours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!

Location: Leicester ( Hybrid - 1 day in the office)

Salary: £24,300

What does the job entail?

A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

This role will include servicing inbound calls and making outbound calls to customers, providing a professional service.

What are we looking for in the ideal candidate?

• The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.

• Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.

• Committed to self-development and loves to work as part of a team environment.

• Experience in working within the motor insurance industry.

• Excellent Problem Solving Capabilities.

• Excellent stakeholder management

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.





Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



-




At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Claims Team Leader
Locations: Leicester or Bexhill-on-Sea (Hybrid)

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Setting and managing colleagues annual and monthly objectives, ensuring each colleagues receives a monthly 121 to address performance and offer support
  
• Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business
  
• Managing all HR related issues in line with our best practices
  
• Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings
  
• Ensuring colleagues are accurately reserved in-line with our reserving philosophy and ensuring payments are authorised in-line with our departmental SLA's
  
• Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLA's
  

Skills we would love you to have

• Strong background/experience in leading and developing a team in an operational environment
  
• Track record of driving results and meeting/exceeding targets whilst keeping the customer at the heart of everything you do
  
• Good communication skills with strong attention to detail and committed to own self development as well as that of the team
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Salary: £26,500- £28,675- Depending on experience
Hours: 37.5 Hours (Monday-Friday)
Location: Leicester (Hybrid Working - 1 day a week in the office)
Start Date: 13th of January


Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


Role Purpose:
As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.


Job Details

• Investigate and assess third-party property damage claims, gathering relevant information and evidence.
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.

Skills we would love you to have

• Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward

Salary - Attractive salary based on experience
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.


Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart



-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Working Hours: Monday - Friday 09:00 - 17:30
Salary: £26,500 - £30,050 (Dependant on experience)
Contract: Hybrid
Start date: 20th of January


As a Credit Hire handler , you'll be responsible for managing credit hire and repair claims with a value of up to £10k. Your role will involve managing a portfolio of newly reported fault claims and ensuring they are managed in line with our business expectations. You will be responsible for managing and controlling hire spends through robust negotiation, investigation, and provision of services.

As part of this exciting role, you'll be responsible for protecting the company against credit hire claims by using third party interviews, credit hire evidence gathering, and challenging inbound hire and repair invoices.

You'll also be responsible for servicing inbound phone calls from Customers/Garages/ Third Party representatives and other suppliers.



Job Details

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
  
• Making correct and timely liability and indemnity decisions
  
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
  
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
  
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers
  
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
  
• Ownership of any complaints with a focus on providing a resolution on day one
  
  
  
  Skills we would love you to have
  
  
  
• Previous Credit Hire or technical experience essential
  
• Outstanding communication skills and attention to detail
  
• Strong customer focus
  
• Good commercial awareness
  
• Drive for self-development
  
• Strong decision making skills
  
  
  
  What we offer
  
  
  
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
  
  
  
  Reward
  
  
  Salary - Attractive salary based on experience (pay reviews also completed each year)
  
  Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  
  Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
  
  Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
  
  There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
  
  
  
  Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
  
  
  
  We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
  

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Fraud Investigator - Household Claims
Locations: Leicester or Bexhill (hybrid) but with a degree of flexibility of how often you have to be in the office


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Conducting new reviews of newly identified claims which are of concern, and where appropriate, supply guidance or feedback to the wider claims teams
  
• Conducting investigations on claims where we hold a suspicion of fraud - conducting desktop investigations, conducting formal interviews, liaising with suppliers, use of intelligence solutions)
  
• Conducting intelligence and desktop investigations using various systems
  
• Being a technical referral point for Home Claims Handlers to support in fraud identification
  
• Supporting the design of relevant fraud processes
  
• Support us in delivering a market leading fraud defence for Home Claims
  

Skills we would love you to have

• Strong technical claims understanding and familiar with the end to end claims journey
  
• Strong technical fraud background or experience of household or property claims
  
• Capable of making decisions, challenging the status quo and a strong communication who can engage with a varied audience
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Claims Specialist - Household Claims (also known as Property Claims or Home Claims)
Locations: Leicester or Bexhill (Hybrid) with expectations to be in the office approximately once per week. However, for the right candidate, there is a degree of flexibility around this.


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Supporting Home Claims in building the right capability in providing good customer and commercial outcomes - reviewing and monitoring outcomes/KPI's and supporting improvements through technical development
  
• Creating, maintaining and delivering all function specific technical training for the department, as well as maintaining new start training content as a subject matter expert
  
• Identifying and tracking technical needs and themes from a variety of sources for individual colleagues and across Home Claims as a whole
  
• Completing regular case audits and referrals to ensure that all work is carried out to a high level of accuracy in line with our standard operating procedures
  
• Embedding essential knowledge and training to support colleagues' professional development through our progression framework and conduct training/coaching needs analysis using our operational framework
  
• Maintaining own technical knowledge by keeping up to date with current processes and practices within the industry and providing technical input to support the development of appropriate strategies to mitigate any risks
  

Skills we would love you to have

• Thorough technical understanding of Household Claims/Property Claims/Home Claims
  
• Previous experience of coaching team members, coaching models and various ways to implement a good understand of technical skills, regulatory requirements and company principles
  
• Great attention to detail with a systematic approach to managing your workload with strategic thinking vision
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Motor Claims Handler

Location - Leicester - Hybrid working

Start Date - January 13th

Shift - Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary - £23,500

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.

Your role:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options whether that be that their vehicle is repairable or has been deemed a write-off.

Our main objective is to get our customer back on the road as quickly as possible.

As a motor claims handler, you will prioritise giving our customer a smooth journey throughout the process. Whether that be by proactively chasing updates from our repair suppliers or negotiating the valuation of their vehicle that has been deemed a write-off.

It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.

Job Details

• Manage a portfolio of policyholder's write-off / repair claim.

• Make and receive calls from internal and external parties

• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process

• Validate claims and policies

• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.

• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills

• Strong active listening skills

• Strong negotiation skills

• Proactive in your approach to work

• Organisational skills with the ability to prioritise workload

• Natural ability to lead conversations and objection handle

• High attention to detail

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Salary: £26,500- £28,675- Depending on experience
Hours: 37.5 Hours (Monday-Friday)
Location: Leicester (Hybrid Working - 1 day a week in the office)
Start Date: 13th of January


Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


Role Purpose:
As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.


Job Details

• Investigate and assess third-party property damage claims, gathering relevant information and evidence.
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.

Skills we would love you to have

• Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward

Salary - Attractive salary based on experience
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.


Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart



-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Claims Commercial Manager - Engineering

Locations: Bexhill, Leicester or London (Hybrid) with the expectation of coming into the office once a week - however, we're open to more flexible working options for the right individual.




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Co-owner of our steerage model, ensuring repair vs total loss decisions are based on the best indemnity and customer outcomes
  
• Contributing and executing an engineering strategy which delivers engineering services at the lowest appropriate and class-leading cost
  
• Using data to enable fast and effective decision making for the whole team to drive change, identifying and mitigating risks associated with all changes and recommendations
  
• Building key stakeholder relationships to allow the smooth implementation of change as quickly and effectively as possible
  
• Continuously striving to conduct as much engineering as possible internally, whilst managing the performance and costs of external engineering suppliers
  
• Leading a re-rating of our know your opponent intelligence - working with claims colleagues to ensure that any KYO strategy lands
  
  
  

Skills we would love you to have

• Knowledge & experience of the UK Motor repair market, including a good understanding of claims and risk management principles and practices
  
• A technical understanding in the principles of motor body repair methods and knowledge of motor insurance/subrogation
  
• Strong commercial acumen (especially around cost mitigation) and comfortable with innovation and disruption, whilst evolving current practices
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Start Date: January 13th

Hours: 37.5 Hour per week. Monday- Friday 9am-5:30pm. This is a Hybrid position and you will be required to be in our Leicester office 1 day per week after your training.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.

Salary: £23,500

Training: 4 weeks - Fully in the office


Role purpose

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options when their vehicle has been deemed repairable.

Our main objective is to get our customer back on the road as quickly as possible.

As a repairable vehicle claims handler you will prioritise giving our customer a smooth journey throughout the process. You will be proactive with your caseload and keep our customers up to date with the repair journey of their vehicle.

It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.


What we're looking for

• Outstanding customer service skills, the ability to empathise, and to identify the best possible solutions to support our customers.
  
• Excellent active listening skills.
  
• Natural ability to lead conversations.
  
• Proactive in your approach to work.
  
• Organisational skills with the ability to prioritise workload.
  
• Excellent verbal and written communication skills.
  
• High attention to detail.
  

What will you be doing?

• Making our customers claim repair journey as smooth as possible by proactively chasing updates from suppliers, updating, and setting expectations with our customers, to settle claims at the earliest opportunity.
  
• Validating claims and policies.
  
• Ensuring system information is up to date and accurate. Demonstrating effective planning and organisational skills.
  
• Making and taking calls from internal and external stakeholders.
  
• Working towards department and business targets.
  
• Referring any suspected fraud cases to our Specialist Unit.
  
• Payment processing.
  

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs.

We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.



Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period

-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Claims Team Leader
Locations: Leicester or Bexhill-on-Sea (Hybrid)

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Setting and managing colleagues annual and monthly objectives, ensuring each colleagues receives a monthly 121 to address performance and offer support
  
• Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business
  
• Managing all HR related issues in line with our best practices
  
• Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings
  
• Ensuring colleagues are accurately reserved in-line with our reserving philosophy and ensuring payments are authorised in-line with our departmental SLA's
  
• Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLA's
  

Skills we would love you to have

• Strong background/experience in leading and developing a team in an operational environment
  
• Track record of driving results and meeting/exceeding targets whilst keeping the customer at the heart of everything you do
  
• Good communication skills with strong attention to detail and committed to own self development as well as that of the team
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Supplier Relationship Manager - Claims

Locations: Bexhill or Leicester (Hybrid) though we can be flexible on how often you're in the office




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Working with accountable business owners to drive strategic alignment between the business and our supplier base, aligning strategic objectives and defining the strategic roadmap
  
• Ensuring appropriate supplier meetings are conducted, in line with the supplier framework - defining the agenda, chairing meetings, minutes and following up on actions
  
• Ensuring key supplier risks are highlighted and that actions are in place to address them and ensure internal governance processes are carried out consistently for all key suppliers
  
• Contributing to our commercial initiatives and giving our operational teams a platform to communicate with our supply chain
  
• Ensuring supplier reporting is delivered in a timely manner to support company risk committees and that all other issues and remedial actions are captured and followed up on
  
• Ensuring processes are in place to monitor regulatory adherence and adherence to internal quality standards, as well as expectations of our customers and other suppliers
  
  
  

Skills we would love you to have

• Significant relevant experience in a similar role (ideally insurance/claims or financial services/other regulated environments)
  
• Strong stakeholder management experience, with outstanding negotiating and communication skills and the ability to influence
  
• Strong focus on commercial outcomes with a highly organised approach
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.



Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

ours: 37.5 - Monday to Friday 8am-7pm on a rotational basis
Location: Leicester
Contract: Hybrid (1 Day in the office per week)

• Responsibility for managing a portfolio of claims with varying complexity. To achieve the optimum outcome in line with Hastings 4CS.

• To act as a technical referral point for their colleagues, our suppliers and all internal stakeholders.

• Responsible for ensuring claims are adequately reserved, loss coded, managed effectively to enable accurate pricing and reserving.

• Maintains, updates and navigates various system platforms i.e., Fintech , GW and respond.

• As directed by the leadership team achieve outcomes that places Hastings as a market leading home claims handling function.

• Work with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents , recoveries and subsidence.

• Handle and resolve complaints including FOS referrals, ensure that that any changes are feedback to the relevant parties as best practice.

• Ensure that you are meeting customers' fair and reasonable expectations and provide fair outcomes. Appropriately question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.

• Complete training as mandated by the company and regulated by the FCA.

• Ensure that self and direct reports if in place achieve and demonstrate levels of competence required to fulfil job requirements

• Minimum 2 years of Home Claims Experience is essential

• Customer service experience, telephony based

• Able to communicate and work remotely - using all available online tools i.e. MS teams, systems

• Complies with consumer duty when dealing with/advising customers - can relay technical context and rationale to any given situation i.e. weather

• Can work efficiently and accurately, in line with SLAs and targets, to interpret, track and allocate incoming claims.

• Strong system skills, ability to navigate and update multiple platforms simultaneously

• Strong written and verbal communication skills - can build strong relationships with internal colleagues, external suppliers and Customers.

• Will develop a good understanding of the value and impact of our work for customers, our team and the wider business

• Understands how to appropriately identify and support of vulnerable customers

• Understanding of general insurance and claims

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

ours: 37.5 - Monday to Friday 8am-7pm on a rotational basis
Salary: £24,300 -£28,675 - Depending on experience
Location: Leicester
Contract: Hybrid (1 Day in the office per week)



Role purpose Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain and deliver an effective claims support function through desktop settlements or liaising with suppliers whilst always being available to the customer. Handlers will also be required to support the management team in achieving SLAs across the department by allocating and managing case load effectively within SLA targets.


Accountabilities

• Responsibility for managing a portfolio of claims with varying complexity. To achieve the optimum outcome in line with Hastings 4CS.

• To act as a technical referral point for their colleagues, our suppliers and all internal stakeholders.

• Responsible for ensuring claims are adequately reserved, loss coded, managed effectively to enable accurate pricing and reserving.

• Maintains, updates and navigates various system platforms i.e., Fintech , GW and respond.

• As directed by the leadership team achieve outcomes that places Hastings as a market leading home claims handling function.

• Work with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents , recoveries and subsidence.

• Handle and resolve complaints including FOS referrals, ensure that that any changes are feedback to the relevant parties as best practice.

• Ensure that you are meeting customers' fair and reasonable expectations and provide fair outcomes. Appropriately question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.

• Complete training as mandated by the company and regulated by the FCA.

• Ensure that self and direct reports if in place achieve and demonstrate levels of competence required to fulfil job requirements

• Home Claims Experience is essential
• Customer service experience, telephony based

• Able to communicate and work remotely - using all available online tools i.e. MS teams, systems

• Complies with consumer duty when dealing with/advising customers - can relay technical context and rationale to any given situation i.e. weather

• Can work efficiently and accurately, in line with SLAs and targets, to interpret, track and allocate incoming claims.

• Strong system skills, ability to navigate and update multiple platforms simultaneously

• Strong written and verbal communication skills - can build strong relationships with internal colleagues, external suppliers and Customers.

• Will develop a good understanding of the value and impact of our work for customers, our team and the wider business

• Understands how to appropriately identify and support of vulnerable customers

• Understanding of general insurance and claims

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.