Total 6 job vacancies by TSB Bank

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc


Role: Digital Workplace EngineerFunction: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Digital Workplace Engineer is responsible for the design, engineering, implementation, and maintenance of the Digital Workplace Estate including Citrix, Cloud PCs, Thin Clients, ensuring a seamless and efficient digital workspace experience. This role is critical in enabling remote and flexible work arrangements by providing reliable access to our digital resources.

What you’ll bring
- In-depth knowledge of Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Endpoint Man-agement.
- Experience with Citrix Cloud services and hybrid cloud deployments.
- Familiarity with networking principles and protocols relevant to Citrix environments.
- Proficiency in automation and scripting to streamline Citrix platform operations.
- Understanding of user experience design and management in a digital workspace context.
- Strong technical expertise in Citrix technologies and digital workspace solutions.
- Excellent problem-solving skills to address complex technical challenges.
- Ability to communicate effectively with technical and non-technical stakeholders.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc
Job Title: Assistant Manager, Operational Risk Assurance
Function: Enterprise Assurance
Location: Hybrid working/flexible across our key sites
Salary: Competitive plus excellent benefits
Closing Date: 8 May 2024

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.
Within our Enterprise Assurance function we provide management with first line assurance in operational risk areas including Technology, Operational Resilience and Change. Some of our key activities are providing assurance through a schedule of control testing, reviewing attestations prepared by management and performing Third Party Assurance activities.

How you'll make a difference
The Operational Risk Assurance, Assistant Manager role is responsible for performing control testing in operational areas and supporting Managers in the performance of assurance activities and project work as required. The key stakeholders are Risk and Control Owners and other SMEs across CIO and other key areas of the Bank. You will make a difference in your role by providing assurance to management that risk management activities are fully understood, within risk appetite, appropriately controlled and reported on.

What you'll bring

- Attention to detail and a focus on delivery to meet the agreed assurance plan to time and quality standards
- Being able to communicate effectively, both verbal and written, with an ability to influence, collaborate and make informed decisions.
- Use own initiative to identify and escalate areas of improvement, taking an active part in the solution.
- Works collaboratively to deliver the best outcomes for TSB Bank, showing commitment to shared goals.
- Supports a culture that values, recognises and generates high performance
- Experience in risk management, audit or control testing in one of the following areas Technology, Cyber, Third Party Management, Change or Data.


What we offer in return

- Hybrid and flexible working arrangements to support a healthy worklife balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energising, and collaborative working environment
- A career that's enriching and full of opportunity


So if this sounds up your street, contact Alan Ogilvie to learn more. Come join our team, we make things happen!
Remember to visit the Careers Confidence Portal for tips on applying for roles within TSB.
We Are TSB. Life Made More.

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)
- Fixed Term ContractFunction: Branch Banking
Location: Birmingham
Salary: £24,307 pro rata (£22,300 base, plus cash allowance of £2,007) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. 

We are looking for someone who is passionate about customer experience.  

How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.  You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.  You’ll build and deepen customer relationships by getting to know about them and their unique needs.  By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. 

What you’ll bring

- Be great with people, have a talent for talking to people both in person and over the phone 
- Have a flair for understanding what customers need and the best way to support them with their current and future goals 
- A desire to create a brilliant customer experience every time 
- Ability to help answer questions and sort out problems 
- Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do. 
- Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App. 


Location

- Candidates must be able to reliably commute around our Birmingam branches, with no more than 1-hour total travel recommended.


What we offer in return
​​​​​We’ll pay you a base salary of £22,300 from day one, and an excellent benefits package which includes:

- Extra 9% of your salary (£2,007) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)​​​​​​
- Variable Pay Award (5%/£1,115 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare


If this sounds up your right up your street, come and join our team. We make things happen!

We are TSB. Life Made More
#LI-KS1