Total 94 Finance / Banking / Insurance job vacancies in East Grinstead, RH19 3DZ

Title: Maintenance Supervisor - South East
Contract type: Permanent, Full Time, 35 hours per week
Location: Office is based in Stratford, London (E15 4PH) with travel required across South East London
Persona: Agile (mix of site, office and home based working)
Salary: £41,000 - £45,000 pa depending on experience

Opening date: 18th November 2024
Closing date for completed applications: 2nd December 2024 at 11pm*
Interviews will be held on: 6th December 2024 - in person at our Sidcup office

*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q’s Maintenance Service is looking for a Reactive Supervisor to join the in-house team. The role covers L&Q’s South East London patch. Working within Bromley, Lewisham and the surrounding area.

You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.

You will also have links to the wider business area and will liaise with the Housing Management and Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.

L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach.

You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team.

You will already ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.

L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI's are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.

You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.

We expect our Supervisors to have a good understanding of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.

You will need to demonstrate the following experience and attributes:

-Managing a team within a Maintenance within Social Housing/ Local Authority
-Clear and Concise written and verbal communication skills
-Knowledge of trades and maintenance
-Ability to deliver KPIs and manage budgets
-Passion for inclusive working practices
-Strong customer service skills
-Able to motivate others to deliver
-Full Manual Driving Licence

If you are interested in this role and have the experience required, then apply without delay!

Title: Technical Coordinator – Operational Building Safety Team
Contract type: Permanent, Full Time, 35 hours per week
Location: Stratford, London (E15 4PH)
Persona: Agile (1-2 days a week in office, 3-4 days a week at home)
Salary: £31,923 - £35,000 pa depending on experience

Closing date for completed applications: 2nd December 2024 at 11pm*

Interviews will be held on: 10th December 2024

*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q is in the process of developing our Operational Building Safety Team within the Property Services Directorate. We are pleased to open the opportunity to join the team in the role of Technical Coordinator.

The role reports to the Lead Building Safety Managers. You will work in close collaboration with Assistant Building Safety Managers, Building Safety Managers, Head of Service, and Director of Building Compliance, alongside the Strategic Building Safety Team.

The Technical Coordinator will provide relevant technical administrative and coordination support to the Operational Building Safety Team (for the Northwest, London and Southeast). You will be the initial point of contact for internal and external stakeholders. You will be a confident communicator and be able to deal with a wide range of internal and external people. You will be initial point of contact for Building Safety related queries, contractors and other external stakeholders and effectively resolve or refer queries following L&Q’s policies and procedures.

You will support the Operational Building Safety Team with its objectives and collaborative working will be key to the success of this position. Delivering and supporting the Building Safety Managers and Assistant Building Safety Managers with the initial information gathering for creation of the Building Safety Case Reports.

The Technical Coordinator will ensure any queries and actions arising from other teams, building inspections, the Building Safety Case Report process are raised and tracked appropriately and concluded in a timely manner. Ensuring H&S, regulatory & governance compliance for areas under the job holder’s control are actioned. You will also support the team in various areas of compliance, as well as assisting in ad-hoc projects and occasional review meetings. Participate in developing policies and procedures on building safety related works.

The Technical Coordinator will contribute to the identification of risks as part of overall risks highlighted in building safety inspections and building safety case reports. You will support the Building Safety Managers and Assistant Building Safety Managers in managing these risks and raising actions in accordance with the risk rating.

You will need to demonstrate the following experience and attributes:

-Strong administrative experiences, gained in fast paced working environments
-Basic knowledge of the Building Safety, building compliance and property/facilities management
-Good communication skills, able to work collaboratively within a team interacting with internal and external stakeholders at all levels
-Organisational and planning skills
-Ability to work at a consistent pace
-Competent use of MS Office and able to use simple business systems, e.g. accounting systems, office applications (you will be given full training)

If you are interested in this role and have the experience required, then apply without delay!

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

Currently seeking well qualified and highly motivated chefs to join an experienced kitchen team at our busy coastal hotel in East Gippsland.

The iconic Marlo Hotel is looking for experienced chefs to join our team and work in a brand new state of the art kitchen.

Long regarded as a food and beverage destination in East Gippsland, we sit atop the mouth of the Snowy River in an idyllic country township where the pub truly is the center of the town. Having recently undergone extensive refurbishment of the kitchen with new equipment and purpose built layout, this is an opportunity to work in a premium kitchen while benefitting from all that a coastal lifestyle has to offer.

We pride ourselves on offering great value, high quality pub fare to our high local support base and large tourist trade. Our menu which reflects the rolling green pastures and open waterways that surround us, is regularly transformed by the team to meet the needs of customers and the forever changing trends. Our kitchen values reflect fairness, integrity, encouraging creativity and working as one in a team environment.

Some of the duties you will be required to perform include:
preparing and cooking food and ordering food supplies
planning menus and estimating food and labour costs
monitoring quality of dishes at all stages of preparation and presentation
discussing food preparation issues with Managers and Front of House staff
explaining and enforcing hygiene regulations
assisting with the training of staff

This is for a full time role of 38 hrs per week.

Your new companyOne of our clients are looking to add a credit controller to their team in Brighton.

Your new role
Oversee all facets of the credit control process, ensuring timely collection of outstanding debts and maintaining accurate records.

• Collaborate with solicitors to escalate overdue accounts to legal action when necessary, ensuring compliance with legal procedures and company policies.
• Maintain regular communication with customers to address payment issues and updates. Coordinate with other teams to ensure seamless information flow and support.
• Generate detailed debt reports upon request, providing insights and data to assist in financial decision-making and strategy.
• Accurately code financial transactions and updates in the system, ensuring data integrity and consistency.
• Handle card receipts and cash inputs efficiently, ensuring all transactions are recorded accurately and promptly.
• Provide general support to other teams as needed, assisting with various tasks to ensure smooth operations and collaboration.

What you'll need to succeed

• Proven credit control experience
• Strong communication stills.
• Confident on the computer

What you'll get in return

• Monday to Friday, 9am - 5:30pm (36.25 hours per week).
• 22 days starting holiday entitlement plus statutory bank holidays
• Day off for your birthday
• Employee Assistance Programme.
• Season Loan.
• Company Events.
• Pension Scheme.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Provide direct supervision and support to service users who have been issued with unpaid work orders ensuring individuals are fully aware of their responsibility to comply with the order and the standards of work performance to be maintained In order to assist with the promotion, delivery and integration of the key objectives in relation to those identified within the Health & Social Care Partnership Plan and the Community Plan.

Requirements

The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by East Ayrshire Council.

Please note:- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.

Responsibilities

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

The Individual

This is an "as and when" required post to cover annual leave and sickness.

Post can be based across the authority depending where the cover is required.

Hourly rate for the post is £15.14

Please Note a full current driving licence (with no more than 6 penalty points) and able to achieve the ‘permit to drive’ for Council vehicles is essential for this post.

Proud member of the Disability Confident employer scheme

Job Description

Attend to the physical and emotional needs of children and young people, provide a safe environment and create positive developmental experiences for them in a residential setting in order to assist with the promotion, delivery and integration of the key objectives in relation to those identified within the Health and Social Care Partnership Plan and the Community Plan.

Requirements

The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by East Ayrshire Council.

Please note:- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.

Employment References

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

Additional Information

Due to the nature of the post you could be asked to work between all 3 children's houses - Sunnyside - Auchinleck, Benrig - Kilmarnock and Montgomery - Kilmarnock.

As & When Required

Rate of pay - £16.58

If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - noreply@myjobscotland.gov.uk.

Proud member of the Disability Confident employer scheme

We are looking to recruit a Ward Clerk to the Acute Medical Unit.

We admit patients medically unwell patients direct from GP's or the Emergency Department /clinics. The patients are seen, assessed and treated, then transferred or discharged.

This is an opportunity to become part of a dynamic team in a demanding fast paced environment with a high turnover of patients that is committed to delivering the best quality care.

The candidates we are looking for must work well within a team, be efficient with computer systems, be able to communicate effectively over the telephone and be competent is general admin duties.

The main responsibilities include assisting nursing staff in the admitting and welcoming of patients and relatives to the ward. Ensure case notes are efficiently obtained, distributed and maintained. Clerical duties associated with the admission, transfer and discharge of patients. Using the hospital computer systems.

Communicate and consult with other departments, internal and external to the Trust, in furtherance of the service provided to patients. Make follow-up appointments for patients when necessary. Order and maintain levels of stock stationery, etc. Collect and distribute mail. General office duties e.g., filing photocopying etc. Keeping the ward and reception areas clean and tidy.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom have won awards for their work.

Main duties:
1. Assist in the reception of patients and relatives to the unit.
2. Clerical duties associated with the admission, transfer and discharge of patients.
3. Enter patient information on a computerised Patient Administration System (P.A.S.) and obtain relevant electronic wristband.
4. Communicate with patients, visitors and colleagues by telephone, face-to-face or in writing, in furtherance of the effective running of the unit.
5. Ensure case notes are efficiently maintained, including:-
6. Filing episodic clinical and nursing notes.
7. Filing investigation reports. Then send for coding.
8. Request x-rays, pathology reports from the appropriate departments.
9. Communicate/consult with other departments, internal and external to the Trust e.g., Patient Services, Community Matrons, Social Workers, Health Visitors and Ambulance service in furtherance of the service provided to patients.
10. Make follow-up appointments for patients when necessary,request outpatient diagnostics as requested.
11. Collect and distribute mail for patients and staff.
12. General office duties e.g., filing photocopying, use of facsimile and errands.


This advert closes on Sunday 24 Nov 2024

Claims Team Leader
Locations: Leicester or Bexhill-on-Sea (Hybrid)

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Setting and managing colleagues annual and monthly objectives, ensuring each colleagues receives a monthly 121 to address performance and offer support
  
• Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business
  
• Managing all HR related issues in line with our best practices
  
• Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings
  
• Ensuring colleagues are accurately reserved in-line with our reserving philosophy and ensuring payments are authorised in-line with our departmental SLA's
  
• Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLA's
  

Skills we would love you to have

• Strong background/experience in leading and developing a team in an operational environment
  
• Track record of driving results and meeting/exceeding targets whilst keeping the customer at the heart of everything you do
  
• Good communication skills with strong attention to detail and committed to own self development as well as that of the team
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

I am currently recruiting for a fantastic local business with big plans. They are continuing to expand and, as a result, are looking to recruit a Credit Controller to join the team.
Based in West Hull, you will benefit from flexible working hours, hybrid working options following probation, modern offices and a friendly working environment with a family team feel.
The role will involve supporting the Finance Manager with day to day credit control duties including, contacting customers to chase payment of invoices, liaising with customers via email and telephone, allocating incoming payments, handling and resolving invoice queries and assisting with cashflow forecasting.
This is a varied role and would suit an individual with a strong background in credit control work.
If you would like more information or to apply, please click apply now to submit your CV and I will contact you for a confidential conversation.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

I am currently recruiting for a fantastic local business with big plans. They are continuing to expand and, as a result, are looking to recruit a Finance Manager to join the team.
Based in West Hull, you will benefit from flexible working hours, hybrid working options following probation, modern offices and a friendly working environment with a family team feel.
General responsibilities -

• Supervise the AP/Billing functions.

• Implement new systems to improve efficiency.

• Support the Aged Payables assistant with processing invoices.

• Responsible for the AP payment runs.

• Support the Billing Clerks with processing of invoices.

• Supporting the month end close with Billing/ AP

• Reconciling, producing month end reports.

• Oversea the month end processes, accruals, prepayments, and balance sheet reconciliations.

• Consult with the external auditors.

• Work closely with the Credit Control function to identify and analyse root causes for delays in collection of debt.

• Ensuring audit / statutory compliance

• Co-operate with all staff and consult with clients, maintaining good relationships with outside agencies and the legal community to uphold the Group's image and gain increased support for its work.

• Actively support and promote the Group and all its policies.

• Perform any other duties as are within the scope, spirit and purpose of the job and role.

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What the Role Involves

1. Keep track of receiving Ocean Freight Forwarding Division., Supplier through email or by post.
2. Register Supplier invoice date and number before sending the invoices for verification and approval to PIC of Ocean Freight Forwarding Division.
3. Follow up with chaser emails for return of Supplier Invoices after deadline of submission by Ocean Freight Forwarding Division.
4. Check and post Supplier invoices into YUNAS
5. Prepare cheque/GIRO payment to Suppliers on monthly basis.
6. To reconcile Account Payable on monthly basis
7. To complete analysis of long outstanding Accrual Report
8. Back up PIC for daily payment request by Ocean Freight Forwarding Division to Co-loader to clear cargoes on behalf of Yusen Logistics Singapore

Job Requirements

• Minimum 'O' Level
• Competent in MS office especially Microsoft Excel
• At least 2 years of relevant working experience
• Good spoken and written communications

Working Location

2 CHANGI SOUTH AVE 2

We have an opening for a Consultant Anaesthetist to join our Trust.

The successful candidate will have experience of plastic, maxillofacial surgery and ophthalmic surgery, and will have an interest in peri-operative medicine and/or critical care management of major burns and head and neck surgery. Current growth areas at QVH include Head and Neck surgery, including ENT cancer treatment and limb trauma. Assessment and optimisation of patients referred through clinical network pathways will benefit from new approaches to clinical and patient data management. Candidates will be expected to actively contribute to the management, teaching, audit, IT and research activities of the department.

Interviews will be held on the 8th January 2025.



Based at the Queen Victoria Hospital, East Grinstead. The ten programmed activities will include 8.5 PAs of direct clinical care time to be worked flexibly to meet the needs of the department and 1.5 SPAs for supporting professional activities and administration. Any additional PAs will be assessed at job planning. The Trust is moving towards national seven-day working objectives and flexible use of theatre time; consultants will work together to ensure an equitable and reasonable distribution of clinical responsibilities outside the hours of the traditional working week. This may involve occasional flexibility to accommodate temporary or short notice changes.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

For full details on the job description and essential requirements for the role please see the attached job description.


This advert closes on Monday 2 Dec 2024

Salary: £26,500- £28,675- Depending on experience
Hours: 37.5 Hours (Monday-Friday)
Location: Bexhill (Hybrid Working - 1 day a week in the office)
Start Date: 13th of January



Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


Role Purpose:
As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.



Job Details

• Investigate and assess third-party property damage claims, gathering relevant information and evidence.
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.

Skills we would love you to have

• Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.





Reward

Salary - Attractive salary based on experience

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.


Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart



-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Working Hours: Monday - Friday 09:00 - 17:30 Salary: £26,500 - £30,050 (Dependant on experience)
Contract: Hybrid
Start date: 20th of January


As a Credit Hire handler , you'll be responsible for managing credit hire and repair claims with a value of up to £10k. Your role will involve managing a portfolio of newly reported fault claims and ensuring they are managed in line with our business expectations. You will be responsible for managing and controlling hire spends through robust negotiation, investigation, and provision of services.

As part of this exciting role, you'll be responsible for protecting the company against credit hire claims by using third party interviews, credit hire evidence gathering, and challenging inbound hire and repair invoices.

You'll also be responsible for servicing inbound phone calls from Customers/Garages/ Third Party representatives and other suppliers.



Job Details

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
  
• Making correct and timely liability and indemnity decisions
  
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
  
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
  
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers
  
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
  
• Ownership of any complaints with a focus on providing a resolution on day one
  
  
  
  Skills we would love you to have
  
  
• Previous Credit Hire or technical experience essential
  
• Outstanding communication skills and attention to detail
  
• Strong customer focus
  
• Good commercial awareness
  
• Drive for self-development
  
• Strong decision making skills
  
  
  
  What we offer
  
  
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
  
  
  
  Reward
  
  Salary - Attractive salary based on experience (pay reviews also completed each year)
  
  Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  
  Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
  
  Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
  
  There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
  
  Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
  
  We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
  
  
  
  
  
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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Southlands Place, Bexhill on Sea, East Sussex, TN40 2HJ
• 71 beds - providing nursing, dementia and residential care
• Rated 9.7 out of 10 on Carehome.co.uk
• CQC Rating - Good

About the role

• Care Assistant
• Bank Role
• £12.20 per hour