Total 10 Finance / Banking / Insurance job vacancies in Leicester, LE1 3PT

Third Party Claims Handler - Intervention Team

Hours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!

Location: Leicester ( Hybrid - 1 day in the office)

Salary: £24,300

What does the job entail?

A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

This role will include servicing inbound calls and making outbound calls to customers, providing a professional service.

What are we looking for in the ideal candidate?

• The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.

• Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.

• Committed to self-development and loves to work as part of a team environment.

• Experience in working within the motor insurance industry.

• Excellent Problem Solving Capabilities.

• Excellent stakeholder management

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



-




At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Third Party Claims - Intervention Team

Hours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!

Location: Leicester ( Hybrid - 1 day in the office)

Salary: £24,300

What does the job entail?

A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

This role will include servicing inbound calls and making outbound calls to customers, providing a professional service.

What are we looking for in the ideal candidate?

• The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.

• Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.

• Committed to self-development and loves to work as part of a team environment.

• Experience in working within the motor insurance industry.

• Excellent Problem Solving Capabilities.

• Excellent stakeholder management

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.





Reward



Salary - Attractive salary based on experience (pay reviews also completed each year)



Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.



Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.



Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.



Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.



Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs



There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



-




At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

The post will vary depending on the assignment and department you are booked for. In essence you will be helping the Trust ensure continuous delivery of our services to our service users by providing a short-term, immediate need for secretarial or PA cover. If you like what you've read and would like more information on the duties and responsibilities of this role, please click the attached job description and person specification. We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

Locum Consultant in HPB Surgery

We are seeking to appoint an outstanding consultant surgeon colleague to join our team of HPB Consultant Surgeons based at Leicester Glenfield Hospital. We are looking to appoint one fixed term (12 months) post, with a view to a permanent role.

Leicester has a large thriving HPB department which covers a catchment area of over 2 million. The unit undertakes over 80 pancreatic surgeries annually and over 120 liver resections. Leicester has a thriving research and teaching record. The unit work closely as a team delivering the best possible care for their patients. The Leicester HPB department also hosts the largest ERCP department in England undertaking over 1000 ERCPs annually. Leicester is also one of only 4 national centers who have been commissioned to undertake TPIAT (Total pancreatectomy and isletautotransplantation) for patients with chronic pancreatitis.

This posts will principally be based at the Glenfield Hospital, although travel to other sites in Leicester and to the Alliance peripheral hospitals will be required on occasion.



PRINCIPAL ELEMENTS OF THE POST
• Responsible for the management of outpatient, day surgery and in-patients
• To lead ward rounds, outpatients and theatre activity
• Perform HPB surgical procedures including cholecystectomy and cancer resection
• Outpatient review of patients and assessment of new referrals to the department.
• To undertake diagnostic testing
• To take part on the one-in-8 consultant on-call rota
• To participate in a management role at an appropriate point
• To contribute to the strategic planning and service development of the HPB department

As one of the very largest NHS Trusts in the country, our contribution to our communities goes way beyond direct health; we are the largest employer in our region, we educate and train the staff of the future, we push research boundaries and with our £1bn turnover we are an economic engine for the wider East Midlands and beyond.

This is particularly exciting time for Leicester’s Hospitals. Flagship projects include a new Children’s Hospital, a new Maternity Hospital, a new Treatment Centre and two new Intensive Care Units. Equally importantly, we are going “paperless”, with a £12m investment in our NerveCentre computer system to help our team deliver world class care.

We want to continue to improve everything that we do, so that we can achieve our Vision: Caring at its best for every patient, every time. Our Quality Strategy,“Becoming the Best”,describes how we are doing that in a determined, targeted and systematic way, with our staff the champions of change and our patients not just beneficiaries but partners.
• To provide Consultant HPB services at the University Hospitals of Leicester, covering major liver and pancreatic resection and supporting the NET service (including the NET MDT)
• To ensure the provision of good standards of practice and care, as prescribed in GMC Guidance ‘Duties of a Doctor’, at all times; and ensuring that bad practice is reported, as appropriate.
• To ensure that clinical practice is both effective and efficient and that appropriate monitoring of clinical care takes place.
• To co-operate in ensuring that services deliver national targets and the local agenda and that the contract is achieved within budget.
• The Consultant has a continuing responsibility for the care of the patients in their charge and for the proper organization and functioning of their clinical practice. To achieve this, the post holder will liaise closely with other specialties, departments and outside agencies in contributing to the objectives of the department, CMG & Trust.
• To take responsibility for ensuring that critical clinical incidents, as defined in the Trust’s ‘Critical Incident Policy’, are reported either to the Head of Service or Clinical Director or the Medical Director in a timely manner.
• To actively participate in audit
• To participate in yearly appraisal and the job planning process.
• To undertake Mandatory & Statutory training as determined by the Trust and Clinical Business Unit
• To provide educational supervision


This advert closes on Sunday 15 Dec 2024

We are recruiting on behalf of a leading insurance company in Leicester that is expanding its team. This is an exciting opportunity for an Customer Service Advisor with experience in broking or underwriting who is looking for a non-client-facing role.

In this position, you'll manage daily emails, tickets, and calls on the Helpdesk. You'll also be responsible for creating and distributing reports, analysing management information, and inputting data. Collaboration with key insurers, brokers, and internal teams will be a key part of your role, as well as supporting product development and ensuring FCA compliance.

We are looking for someone with experience in the insurance industry, ideally within a broking or underwriting environment. Strong customer service skills, familiarity with insurance software, and excellent communication, organisational, and problem-solving abilities are essential for success in this role.

Our client values professionalism, respect, and continuous growth. They offer a supportive work environment with flexible working arrangements, 27 days' annual leave, a contributory pension, private medical insurance, and more. They are committed to diversity and welcome candidates from all backgrounds.

Proud member of the Disability Confident employer scheme

IT Technician based at Beauchamp College

Full-Time, Permanent

Grade 8, £27,717 - £30,066

Requirement to travel between Trust Academies

We have an exciting opportunity for an IT Technician to join our IT department, based at Beauchamp College, with travel to other Trust schools as required.

You will play a pivotal role in providing a first-class IT service contributing to high quality teaching and learning within our school. We are looking for a dedicated member of the team who will promote and uphold the values and ethos of the school and to act as a role model for our students.

Working with the ICT Helpdesk System, you will ensure that incidents and requests are prioritised appropriately maintaining communications with users until resolution. You will be responsible for providing high quality technical support and advice, escalating to the Senior ICT Technician where necessary. You will maintain hardware and test and install new software, ensuring licensing compliance.

If you have experience of working within a busy ICT environment and would like to join a team who is dedicated in supporting our school in delivering quality teaching and learning for every student then we look forward to receiving your application.

This is an excellent opportunity to join a growing Trust with staff benefits including over 23% employer pension contribution, Health Care/Salary Sacrifice Schemes for purchasing bikes, electrical equipment, gym memberships; electric car lease scheme, parking and more!

The successful candidate will have to meet the requirements of the person specification, job description and will be subject to an enhanced DBS check. The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

If you have any queries regarding the vacancy or the application process, please contact Janine Matthews at HR@lionhearttrust.org.uk

HOW TO APPLY

Please complete the Lionheart Educational Trust application form by copy and pasting the link below into your browser:-

https://www.eteach.com/job/it-technician-1452615

Close Date: Monday 25th November 2024 – 9am

Interview Date: Thursday 28th November 2024

The Trust strives to be a diverse and inclusive place where all staff have a seat at the table: a seat to be free, a seat to inspire, a seat to challenge and a seat to succeed.

We currently have staff networks for staff who are Black, Asian and Minority Ethnic (BAME), Lesbian, Gay, Bisexual, Trans, Queer + (LGBTQ+), staff who would describe their background as working class and staff with a disability.

The successful candidate will have to meet the requirements of the person specification, job description and will be subject to an enhanced DBS check. The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Claims Team Leader
Locations: Leicester or Bexhill-on-Sea (Hybrid)

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Setting and managing colleagues annual and monthly objectives, ensuring each colleagues receives a monthly 121 to address performance and offer support
  
• Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business
  
• Managing all HR related issues in line with our best practices
  
• Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings
  
• Ensuring colleagues are accurately reserved in-line with our reserving philosophy and ensuring payments are authorised in-line with our departmental SLA's
  
• Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLA's
  

Skills we would love you to have

• Strong background/experience in leading and developing a team in an operational environment
  
• Track record of driving results and meeting/exceeding targets whilst keeping the customer at the heart of everything you do
  
• Good communication skills with strong attention to detail and committed to own self development as well as that of the team
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

The Hinckley Community Diagnostic Centre (CDC) will be a brand-new purpose-built two floor health facility situated in the heart of Hinckley. The CDC will operate 7 days a week and will offer an extensive set of diagnostic services including imaging, cardio-respiratory, audiology, phlebotomy and endoscopy to meet the healthcare needs of the local population of Hinckley and its surrounding areas. Join us in our search for passionate and enthusiastic individuals as exciting opportunities and roles await at our new CDC

Discover your potential: Join Our dynamic Hinckley CDC team Today!

The CDC will offer a multi - professional approach providing the right care in right place by a skilled and expert team.

It will focus on the provision of high volume, low complexity care across a range of specialities , promising increased access to healthcare services improving overall experience, increased staff wellbeing, training and development opportunities.

This is a role for a Trainee Senior Respiratory Physiologist, who has the knowledge and experience to work independently and to support the ongoing training needs of the wider cardio-respiratory team

They will work as part of a designated clinical team, delivering health care that focuses on the direct needs of the patient, as well as acting as a work-based supervisor and trainer for the newly appointed Trainee Associate Cardio-Respiratory Practitioners

Band 5/6 dependent of experience

We require a dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of the very best professionals. If you have got the right expertise, passion and personality with ambition to work differently to transform elective care we welcome your application.

The candidate will be trained in performing and interpreting;
• Full pulmonary function tests with administration of bronchodilator therapy where indicated

And be willing if the opportunity allows to perform (and interpret) more complex respiratory/sleep investigations such as;
• Cardio-Respiratory Exercise Tests (CPETS)
• Bronchial challenge tests
• Blood gas analysis
• Sleep studies
• CPAP therapy

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• To be actively involved with the maintenance and quality control (QC) of all equipment used in the respiratory function testing areas.
• To ensure all equipment and resources are maintained to regulated standards and adhere to both health and safety and infection control policies.
• To adhere to professional codes of practice and perform the role to national and local standards.
• To promote regular quality assurance (QA).
• To evaluate and develop clinical practice within a specialty ensuring compliance with national and local guidelines and frameworks.
• To have an in-depth knowledge of specialist equipment operation and to use it to its maximum capability.
• To actively develop service standards including implementation of National Service Framework / NICE guidelines
• To promote evidence based practice and clinical effectiveness utilising local and national standards of practice and guideline
• Comply and be aware of all aspects of the Clinical Governance agenda e.g. Risk, audit, evidence based practice (EBP), patient involvement.
• Facilitate a culture of quality, continuous innovation, improvement and productivity within the specialty
• To have a sound and current theoretical knowledge base and keep up to date with all current developments associated with the specialty and profession.
• To collaborate with the Team Leaders and Head of Department in identifying opportunities for service development.


This advert closes on Monday 25 Nov 2024

Salary: £26,500- £28,675- Depending on experience
Hours: 37.5 Hours (Monday-Friday)
Location: Leicester (Hybrid Working - 1 day a week in the office)
Start Date: 13th of January


Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


Role Purpose:
As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.


Job Details

• Investigate and assess third-party property damage claims, gathering relevant information and evidence.
• Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and up-to-date records of claims activities using the company's systems.

Skills we would love you to have

• Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward

Salary - Attractive salary based on experience
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.


Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart



-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Working Hours: Monday - Friday 09:00 - 17:30
Salary: £26,500 - £30,050 (Dependant on experience)
Contract: Hybrid
Start date: 20th of January


As a Credit Hire handler , you'll be responsible for managing credit hire and repair claims with a value of up to £10k. Your role will involve managing a portfolio of newly reported fault claims and ensuring they are managed in line with our business expectations. You will be responsible for managing and controlling hire spends through robust negotiation, investigation, and provision of services.

As part of this exciting role, you'll be responsible for protecting the company against credit hire claims by using third party interviews, credit hire evidence gathering, and challenging inbound hire and repair invoices.

You'll also be responsible for servicing inbound phone calls from Customers/Garages/ Third Party representatives and other suppliers.



Job Details

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
  
• Making correct and timely liability and indemnity decisions
  
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
  
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
  
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers
  
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
  
• Ownership of any complaints with a focus on providing a resolution on day one
  
  
  
  Skills we would love you to have
  
  
  
• Previous Credit Hire or technical experience essential
  
• Outstanding communication skills and attention to detail
  
• Strong customer focus
  
• Good commercial awareness
  
• Drive for self-development
  
• Strong decision making skills
  
  
  
  What we offer
  
  
  
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
  
  
  
  Reward
  
  
  Salary - Attractive salary based on experience (pay reviews also completed each year)
  
  Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  
  Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
  
  Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
  
  There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
  
  
  
  Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
  
  
  
  We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
  

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.