Total 59 job vacancies by Parkroyal Pickering Hotel Pte. Ltd.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 2 to 4 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

We are seeking a highly skilled and passionate Sous Chef specializing in North Indian cuisine, dedicated to bringing authentic flavors and culinary innovation to our kitchen. The ideal candidate will possess extensive knowledge of North Indian spices, traditional techniques, and regional dishes, with a focus on delivering exceptional dining experiences add on to our menu.

Responsibilities:

• Crafting and executing a North Indian menu that combines authenticity with modern presentation for buffet, set menu, wedding menu and a la carte menu with innovating traditional recipes.
• Collaborate with the Executive Chef to plan and develop new menu items. Ensure that menu items are executed consistently and meet quality standards.
• Sourcing quality ingredients and managing inventory to ensure consistent, high-quality dishes.
• Oversee the preparation, cooking, and presentation of dishes. Ensure that recipes and portion sizes are followed accurately.
• Maintain high standards of food quality, taste, and presentation. Conduct regular inspections to ensure adherence to food safety and sanitation guidelines.
• Train, mentor, and supervise kitchen staff, ensuring they understand and follow standard operating procedures. Provide guidance on culinary techniques and best practices.
• Help maintain a clean and organized kitchen environment. Ensure that all equipment is in good working condition and that the kitchen complies with hygiene and safety standards.
• Assist in managing kitchen inventory, including ordering, receiving, and maintaining stock levels. Monitor and control food costs through proper portioning and inventory control.
• Work closely with other departments such as front-of-house staff to ensure seamless coordination between the kitchen and the dining area.
• Participate in meetings and collaborate with management to address any operational issues. Contribute to the development and refinement of recipes. Follow standardized recipes and procedures while also being open to creative input.
• Ensure compliance with health and safety regulations in the kitchen. Implement and enforce hygiene and sanitation standards.
• Handle unexpected situations and solve problems that may arise during kitchen operations. Make quick and informed decisions to maintain the flow of service.
• Assist in planning and executing special events, catering, or functions organized by the kitchen.
• Stay updated on industry trends, techniques, and new ingredients. Identify areas for improvement in kitchen operations and implement necessary changes.
• Attends meetings and training sessions as required by supervisors, contributing to the overall efficiency and effectiveness of the culinary team.
• Maintains high personal hygiene, dress, uniform, and body language standards, representing the hotel professionally in all situations.

Requirements:

• Minimum 8 years of experience specializing in North Indian Cuisine with at least 5 years of supervisory experience in Restaurant or luxury hotel setting
• Strong understanding of North Indian spices, flavor profiles, and cooking techniques.
• Ability to develop creative, high-quality dishes that resonate with guests.
• Possesses basic knowledge in Microsoft Office applications
• Strong team player and individual contributor when required.
• Flexible and able to work in fast pace environment

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Able to answer calls and handle situations quickly and accurately with quality customer service level
• Ensure guests receive the most cordial attention when they contact our hotline
• Able to understand and handle guests’ requests tactfully and smoothly
• Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
• Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
• Must be able to handle computer terminals at the call centre and Front Office respectively
• Ensure that there are adequate supplies of forms and stationeries for Front Office
• Assist with any other duties that may be assigned from time to time by the management

Requirements:

• Relevant work experience as telephone operator/call centre agent will be preferred
• Able to perform 3 rotating duties including overnight shift, weekends and public holidays
• Excellent interpersonal and human relations abilities
• Good communication skills
• Basic computer skills, with basic Microsoft Office knowledge

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

To assist the Audio Visual Manager to ensure all functions run smoothly and oversee daily operations of audio visual section.

Responsibilities:

• Daily operation matters i.e. rental of equipment and part time staff etc.
• Responsible for the placement of orders for purchase or rental of equipment, in consultation of the Audio Visual Manager.
• Responsible for training of casual labour, arranging of casual labour if needed and supervising them on operation.
• Responsible for smooth operation of Audio-visual section.
• Ensures audio visual equipment is set up according to Banquet Event Order and assist guests with additional AV requirement through the instructions of the Banquet Manager.
• Checks and services audio visual equipment in all F&B outlets and function spaces on a bi-weekly basis.
• Updates latest music for function use.
• Ensures that the sound room is kept clean and tidy at all times.
• Prepares inventory for all AV equipment and reports to Audio Visual Manager.
• Ensures sufficient tools /stationery for daily operational usage.
• Keeps records on equipment which are loaned and on-loan and follows up on the returns.
• Monitors the upkeep of equipment to prevent breakdown and depreciation.
• Ensures that equipment is sent out of the hotel for repairs immediately when it is found to be faulty and proper documentation is recorded.
• Implement cost saving measures and efficient deployment of manpower and equipments.
• Prepares disposal form in cases where AV equipment are beyond economical repair and obtain competitive quotations for replacement of the spoilt equipment.

Requirements:

• Minimum Professional Certificate in Audio Visual Engineering
• Minimum of 3 years’ experience in Audio Visual or hands-on in configuring, setting up all systems of Audio, Video and Lighting.
• Experience in hotel industry will be an advantage.
• Knowledge of troubleshooting Audio Visual issues
• Able to work on rotating shifts and public holidays

Reporting to Director of Catering and F&B Sales, the incumbent assists the Assistant Director of Catering and plays a pivotal role as a contact point between the client and the various departments ensuring processes are adhered to and deadlines met. He or she is empowered to make sound and professional decisions and takes ownership of the business in terms of monetary and guest satisfaction.

Responsibilities:

• Conduct hotel site inspection for clients
• Ensure group resumes are sent out to relevant departments before the actual event for preparation.
• Preparing Banquet Event Order ahead of time before the actual event.
• Updating revenue pace reports in a timely manner and highlight any abnormalities observed.
• Displays and maintains a professional and pleasant image at all times.
• Maintains professional confidentiality and integrity at all times.
• Maintain close liaison with the all departments.
• Responsible for bookings in OPERA for residential and catering events.
• Maintain communication and create a sound working relationship with the Food and Beverage department.
• Display teamwork among the internal department.
• Make recommendations on special projects to upgrade facilities and services.
• Build and expand sales account database to increase potential business.
• Assist in developing specific promotions and menus to enhance the quality and profitability.
• Ensure issuance of specific reports, forecasts and Event orders to update and share information.
• Attend or chair specific meetings to update, share or obtain information.
• To participate in market survey on competitors.
• Analyze Event Orders and to share information with the banquet team and other departments to create business.
• Meet sales target that is set within department
• To undertake any other task/duty/assignment that may be given by the Assistant Director of Catering and/or Director of Sales & Marketing.

Requirements:

• At least a Diploma in Hospitality and/or Events Management
• Minimum 5 years' experience and with at least 3 years’ experience in related field and in supporting a team of leaders.
• Good interpersonal skills
• Technology savvy
• Sound knowledge in Microsoft Office applications and hotel system such as Opera.
• Outgoing personality with ability to engage in a conversation.
• Sound knowledge of the food & beverage industry to be able to advise guest on their requirements

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Responsibilities:-

• Able to prepare basic beverage in accordance to standards.
• Responsible for the daily operations of the outlet and oversee all issues pertaining to guest’s dining experience.
• Able to anticipate guest’s needs and respond to their requests smoothly and efficiently.
• In-charge of training and motivating staff to ensure the highest standard of service and presentation.
• Demonstrates a good working relationship with other departments with a high level of communication and cooperation.
• Well versed in cashiering process.
• Assist in the development of policies, procedures and budget.
• Performs other adhoc duties assigned to by the Restaurant Manager.

Requirements

• Current team leader or supervisor in a 5-star hotel’s All Day Dining restaurant with 1 year of experience will be preferred.
• High level of flexibility and adaptability.
• Fluent in written and spoken English.
• Technology savvy and Computer literate.
• Able to perform rotating shift, including weekends and public holidays.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

The incumbent is responsible for maintaining the cleanliness of the guest rooms to ensure guest satisfaction, housekeeping department and brand standard. 任职者负责维护客房的清洁度，以确保客人的满意度、客房部以及公司品牌标准。

Responsibilities:

• Assist the housekeeping department to remove bed linens in guest checkout rooms, spray chemicals in the bathroom and do simple vacuuming before Room Attendants enter to fully clean the rooms. 作为酒店客房的撤床服务人员，您将负责协助客房服务员将客人已退房的床上用品撤出，并预先在浴室喷洒清洁药水，以及进行简单的吸尘。
• Maintain proper usage of cleaning supplies and equipment.您必须正确的使用清洁用品和设备。
• Consistently offer professional, friendly and engaging service, and assist with any other tasks as directed when required. 始终如一地提供专业、友好和引人入胜的服务，并在需要时按照指示协助完成任何其他任务。

Requirements:

• Physically Fit, positive mindset and work with integrity 身强体健，心态良好，诚实以对
• Able to work in a fast pace environment 能够在快节奏的环境中工作
• Able to work together as a team 能够团队合作，发挥团队精神
• Have experience working in hotel or as a room attendant in a hotel will be preferred 有酒店工作经验或酒店客房服务员经验
• Ability to handle pressure and prioritize workload 能够处理压力并优先考虑工作量
• Flexible hours prior to discussion 上班时间可以与部门主管商讨，灵活的工作时间安排
• Able to work on weekends and public holidays 能够在周末和公共假期工作

Job Responsibilities

• Clean guest rooms according to established standards, including making of beds, cleaning bathrooms, dusting, vacuuming, mopping and follow up on guest requests.
• Perform general cleaning tasks using standard hotel cleaning products as assigned and in order to adhere to health standards.
• Clean and maintain corridors, service areas, replace amenities in guest room if necessary and disposes off rubbish correctly
• Report promptly any maintenance issues to the Engineering Department and to their respective Assistant Housekeeper
• Salary will be based on hourly rate

Requirements

• Relevant work experience as Room Attendant will be of advantage
• Able to perform rotating duties, weekends and Public Holidays

Job Description

• Provide professional and personalised facial and massage treatments to an exclusive clientele of mostly hotel guests. This includes but not limited to answering the telephone, greeting guests in reception, performing, treatments, and assisting with post-treatment sales and rebooking.
• Assisting guests in selecting their treatment, checking for contraindications, and explaining the treatment requirements or procedures – especially if the guest has not had a spa treatment before.
• Ensuring personal proficiency in all treatments offered in the menu, including: facials, massage, body treatments. Also must have a good working knowledge of any packages and all spa facilities & equipment.Maintain a neat and orderly work area consistent with the high standards of the facility
• Having a good personal knowledge of all skin care, body and spa products, and is able to use and prescribe products appropriately.
• Build and establish good customer relationship

Requirements

• Possess CIBTAC/CIDESCO/ITEC or relevant certifications
• Minimum 3 years or relevant experience from spas where high standards are enforced
• Good communication skills
• Well groomed with a pleasant disposition and personality
• Good communication and interpersonal skills, and service attitude

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Responsibilities

• Welcomes and greets all guests in a friendly and cheerful manner
• Create a professional image when guests have the first contact with the Spa.
• Respond and deal with guests efficiently and assists them with their queries or making Spa treatment appointments.
• Ensure that the needs of the guests are well attended to and taken care of.
• Assist in maintaining the cleanliness, tidiness and hygiene level of the gym and spa area.

Requirements

• Min ‘O’ or ‘N’ levels Qualifications
• Experience in a similar position in the spa or service industry will be an advantage
• Good interpersonal and communication skills
• Ability to understand guests’ needs
• Positive attitude and a good team player
• Able to work shift duties, including weekends and public holidays

The Administrator is responsible for providing full spectrum of professional secretarial and administrative support including managing executive calendar, agenda of meetings and events as well as preparing business reports and correspondences for Rooms Division Manager as well as supporting, maintaining and managing the Front Office Back-of-House operations. He / she performs all duties in accordance with PPHG policies and within the realm of PPHG Mission Statement.

Responsibilities:

• Performs all duties as listed in the Task list and as determined by the Rooms Division Manager and in accordance to PPHG guidelines.
• Supports company's philosophy and company culture on a daily basis to ensure guest satisfaction and the achievement of our mission statement.
• Maintains complete knowledge of all hotel features/services, hours of operations, hotel restaurant food concepts, menu price range, dress code and ambience.
• Maintains complete knowledge of hotel room types, number/names, layout appointments, amenities and locations, this includes all hotel room rates, special packages and promotions.
• Ensures complete knowledge of scheduled hotel’s activities, names and locations of functions/events.
• Co-ordinates and follows-up on any requirements /correspondences from AGC i.e. carpark rental /coupons requirements; function /rooms requests
• Be familiar with the décor, amenities and technology of guest rooms and suites.
• Accommodates all guest requests in an accurate and efficient manner.
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Responsible for drafting letters, replying simple guests’ comments, keeping and maintaining records
• Provides full spectrum of secretarial and office administrative support to Rooms Division Manager
• Takes minutes of attended meetings and prepares daily correspondences.
• Prepares and maintains files, reports, letters, memorandums and other relevant business documentations..
• Handles travel and hotel arrangements, daily incoming calls, schedule and control meetings; organizes local and regional meetings and conference.
• Manages the housekeeping and maintenance of Back-of-House areas of the Front Office and all areas under the Rooms’ jurisdiction including Spa and Retail.
• Ensures that all Back-Of-House equipments are well maintained and in working order
• Assists the Front Office management whenever required – including handling guests’ requests; suppliers and other required co-ordination.
• Performs duties as assigned, always presenting oneself as an asset to the hotel and encourages others to do the same.
• Perform other job-related duties or as designated by the Rooms Division Manager
• Manages and handles all areas of administration including procurement (SAP) work for the Rooms Division including Front Office and Security.
• Assists Rooms Division Manager in administering claims, expenses
• Ensures timely approvals of work schedules ie OT timesheets, payroll, spa commissions payable.
• Prepares welcome cards for guests
• Ensures attendance of all training activities as scheduled and assigned and that training records are up to date
• Takes on the role as a buddy for new associates and assists them in learning the tasks required for their position i.e. doing hotel site inspection

Requirements:

• Minimum 1 year experience as co-ordinator/administrator role in a hotel or travel industry
• Minimum diploma holder in hotel accommodation
• Good command of written and spoken English and Chinese as the role may requires communication with chinese speaking associates and/or guest.
• Fully conversant with PC software and Microsoft applications.
• Good telephone manner, interpersonal skill, independent and flexible.
• Able to work under pressure and ambiguity.
• Highly systematic, detail-minded, able to prioritize and handle multiple tasks.

Reporting to the Director of Sales & Marketing or designate, the Sales Manager will assist the Director of Sales to increase Corporate/MICE or Leisure client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the Hotel.

Responsibilities:

• Responsible for designated portfolio for the hotel – industry expert in the portfolio.
• Clear understanding of the hotel’s business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Versatile in selling various components for the hotel (F&B / Catering / Weddings).
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase guestroom rate.
• Continuously solicits for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Conducts daily sales calls, site inspections & entertainments to strengthen ties with Corporate/ MICE or Leisure clients.
• Provide after-sales service and in particular to ensure all guests feedbacks are brought to management’s attention and communicate with the respective departments for proper handling. Ensure that all feedbacks are reviewed, investigated and initiate follow-up action.
• Closely following up on all business leads within a 24 hour response time line to clients.
• Works closely with other sales associates and calls in on important customers and establishes multiple levels of contacts within the client’s organisation.
• Familiarize with latest market trends and new business development opportunities and activities.
• Work closely with Revenue Management Team to ensure proposed rate negotiations meet the financial needs of the hotels.
• Always provide the highest quality of service to the clients.
• Practises professional account qualification on consistent basis.
• Attends tradeshows, travel functions, major business functions or as required/directed by the Director of Sales/ Director of Sales and Marketing.
• Responsible for an assigned sales target in accordance to market segment.
• Prepares periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion.
• Takes ownership of daily sales activities and maximise the productivity by following a system of weekly and monthly action plans.
• Work closely with assigned buddy during absence & render assistance.
• Manages and develops relationships with key internal and external stakeholders.
• Proficient in Compset hotel champion & market intelligence.

Requirements:

• Minimum Diploma in hospitality management
• Minimum 5 years of sales experience and at least 2 years experience in a luxury hotel with proven sales track record will be of an advantage
• Relevant experience in handling Corporate/MICE/Leisure segment
• Driven, self-motivated individual with excellent interpersonal, oral and written communication skills
• Good influencing skills and the ability to effectively deal with internal and external customers
• An excellent team player who is able to work under pressure and meeting tight deadlines
• Solid negotiation and presentation skills

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Primary Responsibilities:-

• To assist the manager in carrying out his function of efficiently administering and organizing the outlet into a profitable center and increasing revenue.
• To lead and supervise a shift which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters.
• To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.

Requirements:-

• Minimum 5 years of relevant food and beverage service and 3 years of supervisory experience.
• Diploma/Degree in Hospitality Management.
• Good leadership, coaching and managerial skills.
• Excellent interpersonal and people management abilities to develop an effective and motivated team to create memorable experience for all guests with exceptional service.

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong team leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.