Total 349 Manager level F&B / Tourism / Hospitality job vacancies in Lambeth, London, SW8 2JS

At InterContinental London Park Lane, we are currently looking to for a HR Manager to join the team.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are seeking an experienced HR Generalist with at least five years in a mid-senior HR role—ideally as an HR Manager, HR Officer, or Senior HR Advisor within the hotel or hospitality sector. This role is perfect for a steady and self-driven HR professional who remains composed under pressure and acts with integrity. We’re looking for someone warm, approachable, and adept at building rapport, with a genuine passion for people management, employee engagement, and fostering a positive workplace. They should possess a natural ability to lead and inspire others.

As our HR Manager, you’ll lead the HR team and collaborate closely with the HR Business Partner and senior management to ensure best-in-class HR practices throughout the hotel. This is a hands-on, generalist role that requires comprehensive experience across core HR functions, including employee relations, recruitment, and HR operations.

Key Responsibilities:

• Lead and oversee the HR team, ensuring smooth day-to-day HR operations.
• Manage complex employee relations (ER) cases, including investigations, disciplinary actions, performance management and grievance procedures.
• Oversee recruitment and talent management to attract, retain, and develop top talent.
• Advise senior management and department heads on HR policies and best practices.
• Promote a positive workplace culture and high employee engagement through effective communication and development initiatives.
• Ensure compliance with employment laws and manage HR reporting requirements.
• Conduct regular HR audits, recommending improvements to HR processes and systems.
• Mentor and support the growth and development of the HR Coordinator and HR Advisor.

Qualifications & Experience:

• CIPD Level 5 or equivalent professional HR qualification, or significant first hand HR experience.
• Demonstrated experience handling complex employee relations and conflict resolution.
• Strong generalist HR expertise across employee relations, recruitment, and HR operations.
• Experience in leading and mentoring an HR team, with a focus on team member development.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Solid understanding of employment law and HR best practices.
• High level of interpersonal skills, with the ability to build relationships and collaborate effectively across teams.
• Excellent written and verbal communication skills.

We are committed to offer and provide our HR Manager with a competitive salary and a large range of benefits:

• Competitive annual salary plus great IHG perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• 15% Hotel performance bonus
• Comprehensive Company Medical scheme for you and your dependants
• We provide every employee company sick pay and life insurance.
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Our housekeeping team allows us to take pride in our appearance. Whether it is our guest's rooms or public areas, they keep everything clean and pristine. Join them as a Housekeeping Supervisor and we will give you the training and support to succeed.

Benefits of working for us as a Housekeeping Supervisor:

• Salary: £13.50 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come i­n!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Housekeeping Supervisor who will:

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on checking guest bedrooms and public areas to ensure that high standards of cleanliness are maintained.
• Supervise, mentor and develop the Room Attendants assigned to your section.
• Empower the team to be more involved in the guest experience.
• Listen to the needs of guests and other team members and adapt to meet them.
• Have a courteous and professional attitude with guests and team members.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Maintenance Manager, Malmaison Rate of Pay / Hours: £37,500 per Annum plus Generous Company Benefits, Training & Development / 45 Hours per Week Type of Contract: Permanent Location: London

You always have the right tool for the job….! Taking responsibility for the general maintenance of the property, upkeep of its facilities and the management of the maintenance team, the Maintenance Manager is there to ensure that jobs are completed efficiently to ensure that the guest expectations are met during their stay.

You will be required to allocate responsibilities to the team, complete the daily jobs list and preventative maintenance schedules with an eye for detail and a passion for fixing things!

You must meet time deadlines, liaise with contractors and take responsibility for health and safety on property. You must be organised, an excellent communicator, and a hands-on manager who has excellent attention to detail. Experience of working in a maintenance department of a similar quality hotel is required and knowledge of electrics and health and safety are beneficial. Computer literacy is also key for the compliance and audit part of this role.

We create memories that the guest will never forget. This could be the next step for you into a management position within Malmaison– we actively encourage internal development and progression, Onwards and Upwards.

• #LI-CS1

Interested?? Click Apply Now In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

• Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Proud member of the Disability Confident employer scheme

Company Description

Head Chef - Retail

Up to 55k

Monday to Friday

London

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Calling all culinary connoisseurs that are OBSESSED about food, we need you! If you have an insatiable appetite for the culinary arts and a burning desire to create food that delights customers and clients, then look no further. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish, your talents can shine and we wholeheartedly believe in nourishing talent and empowering our chefs to continuously evolve, refine their craft and create a development partnership together to ensure professional growth opportunities.

We have an exciting opportunity for a collaborative, inclusive and passionate Head Chef to join our team ********************************************************************************************************************************************************************

This is a fantastic opportunity for a skilled Head Chef to make a name for themselves within the food service industry and be a part of setting the new standard for workplace hospitality.

Job Description

• Lead, Inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Qualifications

• Proven experience working as a Head Chef or similar role
• Have an obsession for food and creating experiences
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent coaching, delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Role Purpose

Our Assistant Managers are a hugely important part of the leadership structure in our Brewpubs and with our reputation of promoting internally, there are clear lines of progression for those who wish to develop to General Manager. You will be passionate about great food, drinks (particularly craft beer) and service, have a keen eye for detail, and have an understanding of how to encourage and coach to get the best out of your team. We value your work/life balance, therefore all of our Assistant Managers are contracted to work 40 hours per week.

You will be the driver of the B&K Way, our own operational standards. You will champion product knowledge and training across both our food and beverage offer and above all else be ready to learn and develop yourself along with the support of our senior team.

As an Assistant Manager, you will be leading shifts, this will include opening & closing the Brewpub, helping with recruitment, training & coaching of the team, managing health & safety of the Brewpub and have a keen eye for growing sales!

Benefits of being a B&K Assistant Manager

• Award winning employer – Best Brewing Pub Company & Best Companies Accredited 2024
• Competitive Salary tronc
• Earn up to an additional £4,000 per year on top of your annual salary with our bonus scheme
• 40 Hour working week (Full time equivalent)
• Access your pay early with Hastee Pay, including financial wellbeing support
• Free team meal on every shift
• 30% off Food, Drink, Accommodation & Experience’s in our Brewpubs and more
• Access to Brewhub – with over 3000 discounts & cashback opportunities
• Cycle to Work scheme
• Annual incentive trips and benefits
• Access to award winning learning & development and apprenticeship programmes
• Enhanced Maternity and Paternity Pay
• Flexible shifts to fit in with life!

At Brewhouse & Kitchen we are a ‘people first’ business, we value difference and want everyone to be able to bring their true selves to work. We are committed to equality of opportunity for our colleagues and welcome applications from all sections of society regardless of age, disability, gender, sexual orientation, pregnancy and family leave, ethnicity, religion/belief, marriage/civil partnerships or any other basis as protected by applicable law. Brewhouse & Kitchen are a Disability Confident employer, if you have a disability or additional needs that require adjustments, please do not hesitate to let us know at the point of application.

If all of this sounds exciting to you, then click ‘apply’ now!

If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as an Assistant Kitchen Manager. We’re independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family – you’ll be respected, trained, coached and encouraged to grow in confidence, to achieve more than you thought you were capable of.

Assistant Kitchen Manager

So, if you’re as passionate as we are about beer and food, love people, enjoy making their day and thrive in a busy environment that’s the hub of the community then you could be our next Assistant Kitchen Manager. We can offer you…

• A competitive salary
• An achievable bonus scheme
• Contracted 45 hours a week
• Shift flexibility
• Family friendly policies including enhanced maternity and paternity pay
• A share of gratuities
• 60% discounted meals when you are working
• 25% discount on food and 20% off drinks for you and your friends on your day off
• Fantastic training and career development through McMullen’s GROW Programme if you wish to progress
• A step into a progressive Company who treat people as a name, not a number
• Full chef uniform

Key Responsibilities of a Assistant Kitchen Manager

• Delivering the food concept to company standard and exceeding guest expectations
• All aspects of food stock control including ordering, deliveries, stock taking and control of wastage
• Supporting the Head Chef in the smooth running of the kitchen and deputising in their absence
• Training and developing the kitchen team so that they can reach their potential
• All aspects of Food Safety and Health & Safety compliance in accordance with the law and company policy

Previous experience of working within a busy kitchen is essential. You must be keen to develop, willing to take on responsibility and remain calm under pressure.

£33,618 - £34,866 per annum includes £1,170 service charge (based on service charge paid out 1/10/23 -31-12/23)

Our housekeeping team allows us to take pride in our appearance. Whether it is our guest's rooms or public areas, they keep everything clean and pristine. Join them as a Housekeeping Supervisor and we will give you the training and support to succeed.

Benefits of working for us as a Housekeeping Supervisor:

• Salary: £13.50 per hour
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come i­n!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Housekeeping Supervisor who will:

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on checking guest bedrooms and public areas to ensure that high standards of cleanliness are maintained.
• Supervise, mentor and develop the Room Attendants assigned to your section.
• Empower the team to be more involved in the guest experience.
• Listen to the needs of guests and other team members and adapt to meet them.
• Have a courteous and professional attitude with guests and team members.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Finance Manager

We are now on the hunt for Finance Managers to join us and focus on PPHE Hotels and Management companies within the Shared Service reporting team. This role will report into the Head of Finance - Performance Management and Reporting.

Join us in our mission to drive growth and create long‑term value by valuing our people, being led by an entrepreneurial Executive Leadership Team and through investing in our portfolio, opportunities, and local communities.

Your Finance Manager duties will be:

• Month End reporting cycle, balance sheet reviews, accrual management & review.
• PPHE Critical Process and process improvement
• Reporting and Analysis, Audit liaison
• Project Initiatives/Continuous Improvement
• Financial Control and Working Capital Management
• About you:
• Qualified Accountant (CIMA, ACCA, ACA) (preferred)
• Good knowledge of SAP, INFOR SUN, & Opera is advantageous
• High Excel proficiency
• Knowledge of productivity methodology (e.g. Kaisan) and AI tools (e.g. Bue Prism, Powerautomate) preferred.
• Able to communicate effectively between different levels and departments within PPHE
• Actively takes the lead and provides a positive role model for leadership

What you'll get from us:

• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come i­n!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Free dry cleaning for work clothing
• Annual Staff parties and events
• Company pension plan & award-winning training

If this opportunity at PPHE sounds like it is right for you, apply now!

Company Description

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Calling all culinary connoisseurs that are OBSESSED about food, we need you! If you have an insatiable appetite for the culinary arts and a burning desire to create food that delights customers and clients, then look no further. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish, your talents can shine and we wholeheartedly believe in nourishing talent and empowering our chefs to continuously evolve, refine their craft and create a development partnership together to ensure professional growth opportunities.

We have an exciting opportunity for a collaborative, inclusive and passionate Head Chef to join our team at ual: group , London College of Communication, located at Elephant and Castle

This is a fantastic opportunity for a skilled Head Chef to make a name for themselves within the food service industry and be a part of setting the new standard for workplace hospitality.

Job Description

• Lead, Inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Qualifications

• Proven experience working as a Head Chef or similar role
• Have an obsession for food and creating experiences
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent coaching, delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Job Location - Courtyard By Marriott London City Airport

Job Description

Job Title: GSR Team Leader

Reports To: Front Office Manager

Indirectly Reports To: Operations Manager

Job Scope

Assist in the management all aspects of the Front Office (for example guest registration, concierge/ porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


Hotel Senior Management Team
Heads of Department
Brand Team
Key internal and external stakeholders
Cycas Hospitality Team
Competitors


Key Job Responsibilities

Revenue:


Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Display a pro-active and consistent approach to stock control, cost control and cash control
Be actively involved in executing revenue strategies and sales initiative by being an integral part of the rooms division team


Cycadettes:


Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance



Educate and train team members in compliance with national and local laws and safety regulations
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Ensure staff are properly trained on systems, security and cash handling procedures and service and quality standards
Ensure the Front of House team are developed to provide a hospitable service in line with brand standards
Ensure the Front of House team are aware of hotel availability and take every opportunity to maximise room sales
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Actively develop your team’s awareness of revenue capture and resolving positing errors and guest queries relating to charges, in order to protect revenues


Guest Experience:


Ensure Front Office staff provides guests with prompt service, professional attention and personal recognition
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the Front of House and public areas and take immediate actions to correct any deficiencies
Ensure communication procedures are effective and efficient on a day-to-day basis so that service standards are not compromised


Responsible Business:


Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on telephone procedures and serve as a central communications point during emergency/crisis situations
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
To have a full understanding of all systems and programmes e.g. Marsha, Opera etc
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible



Develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Front Office Manager for the enhancement of customer expectation
Perform other duties as assigned


Accountable for:

Self-Management

Customer Service

Health Safety & Security

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests is required by all employees.

Shepherd Neame is on the lookout for a dynamic Kitchen Manager to join our team, so if you have previous experience at a senior chef level and you are looking for a new and rewarding challenge in the kitchen; this may be just the job for you.

The Freemasons Arms is a fast paced and busy London pub located in Covent Garden. It was here that the Football Association met in 1863 to first thrash out the laws of the beautiful game, and the pub celebrates this connection with an extensive selection of memorabilia in the downstairs bar. Just 200 yards from Covent Garden tube station and a short walk from Charing Cross, the pub is perfectly positioned for unwinding after a long day's work or sightseeing.

We know that an excellent Kitchen Manager is one of the most key ingredients to a successful kitchen, so this role will see you working alongside the General Manager to deliver key objectives, customer satisfaction and growth at your site. Supporting the creation of an inclusive culture within the business, you will lead and develop your team to deliver an efficient, high quality kitchen service to our customers.

WHATS IN IT FOR YOU?

• Competitive annual salary package
• Bonus Scheme
• Private healthcare scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

At InterContinental London Park Lane, we are currently looking to for a Housekeeping Team Leader to join the team.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

As our Housekeeping Team Leader you will oversee the daily operations ensuring all tasks are completed efficiently and to the highest standards and the team adhere to health & safety regulations, including the proper use of chemicals and equipment. You will be expected to provide effective mentoring and training to the staff guided by the Housekeeping Manager to achieve and maintain quality brand standards through the execution of departmental trainings including the IHG Way of Clean program. You will be required to conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance meet hotel standards. Address and resolve guests’ queries or concerns promptly and professionally, ensuring a high level of guest satisfaction.

Working closely with the front office, maintenance, and other departments within the hotel to ensure seamless service delivery. Building relationships and responding to workplace changes with flexibility and optimism whilst remaining focused with a high attention to detail even when deadlines, priorities and practices change and above all show we care and want to make a positive difference for our guests.

If this sounds like you, we’d love to hear from you.

We are committed to offer and provide our Housekeeping Team Leaders with a competitive salary and a large range of benefits:

• £17.64 per hour (£36691.20 annual salary) plus paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) 
• Free meals on duty
• Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities
• We provide every employee company sick pay and life insurance.
• Subsidised childcare support.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Most importantly, we’ll help you grow, and develop you as an individual and inspire incredible.

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Hospitality Head Chef

* Monday - Friday
* £55,000
* Paid Overtime
* Corporate Hospitality
* Work Life Balance
* Amazing Benefits
* Career Progression

Our client who are one of the leading contract caterers in London are looking for a Head Chef to run the hospitality kitchen in one of their flagship sites. This is an amazing opportunity for a talented & ambitious individual who has strong fine dining experience within Michelin starred restaurants or 5 star hotels that's looking for a better work life balance.

As Hospitality Head Chef on this contract, you will need to be engaging, personable and have the ability to build relationships. The role includes fine dining, canape events, bowl food & directors dining and you will be responsible for managing a team of 6 Chefs, so strong man management skills are essential.

With an incredibly demanding client who expects the best, there is no margin for error & with last minute changes to daily events you will need to have strong organisational skills and the ability to think on the spot with a creative mind and strong knowledge of the latest food trends.

Benefits:
* Unique opportunities for career progression within the group
* Enhanced training and development programs
* Great work/life balance

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Hospitality Head Chef

Salary: £50,000 per year
Location: London - Premium Site
Schedule: 40 hours per week, Monday to Friday + paid overtime

Why This Role?

Are you a Head Chef seeking a fine dining role that offers a work-life balance without compromising on quality? This position provides the rare opportunity to work Monday to Friday with every weekend off, allowing you to focus on what you love-creating exceptional food-while enjoying a more balanced schedule.

About the Role

In this premium B&I contract catering environment, you will join a dedicated team within the hospitality kitchen, serving fine dining experiences to corporate meeting rooms and catering for canapé events and much more. From scratch cooking to fresh ingredients, every dish will reflect the highest standards. We're looking for a Refined Head Chef with experience in B&I hospitality at premium sites, or those with high-end restaurant or hotel backgrounds.

What We Offer

* Work-Life Balance: Enjoy every weekend off, with Monday to Friday shifts and flexible opportunities for paid overtime.
* Career Development: Join a company with a strong culture of training and development, offering unique paths for growth into regional support roles.
* Exceptional Training: Benefit from industry-renowned training programs designed to enhance your skills and support your career advancement.

Ideal Candidate:

* Background in fine dining, high-end hotels, or premium B&I hospitality
* Strong commitment to quality, with experience in fresh, scratch cooking
* Flexibility for overtime as needed during the week

This is a unique chance to pursue your passion for fine dining while maintaining a balanced work schedule.

Ready to join us? Apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Head Chef

Are you looking for your next move as a Head Chef working with a menu that is packed full of flavour, provenance, and seasonality? We might just have the perfect opportunity for you here at Côte.

We create unforgettable experiences for all our guests, so they walk away with a memory, not just a meal. Our all-day food menu showcases and celebrates the diverse, modern French food landscape with indulgent French classic dishes that are balanced with lighter options too.

As a Head Chef at Côte, you’ll not only be cooking great food everyday but leading an army of Chefs to aim higher every day. Ensuring the kitchen is in tip-top condition working along side the General Manager to get the best of your people and the business combined. #goodvibesonly

The good stuff.

• Every shift you work, we’ve got you covered with meals from our employee menu (thanks Chef)!
• A discretionary bonus of up to £2,000 per quarter
• Permanent contract, working 48 hours per week – work life balance is top of our agenda
• Treat yourself, family and friends to 100% on food and drink at any Côte
• After 1 years’ service with us, you will be able to join the Bupa health cash plan scheme
• We pay all our teams fortnightly because who doesn’t love a payday?
• Access your next pay early through our Wagestream partnership
• We take well-being seriously, so you’ll have access to Smart Health, which offers 24/7 support
• We’re here for the curious, so it’s no surprise there are loads of opportunities when it comes to internal development programmes, we have some big plans coming this year!
• Company pension scheme & life assurance scheme
• We love meeting new people who share our passion of making it special, which means you can earn a bonus for every time you successfully refer people to join Côte (T&C apply)

Bonjour, we’re Côte.

We believe life should be full of flavour. Yes, we’re foodies – but we’re actually in the business of making memories. Founded in Wimbledon in 2007 with a mission to deliver quality, French-inspired food, extraordinary service, and a whole-hearted enjoyment of life, we now have a 3,000-strong team and 85 restaurants (and counting) across the UK.

There are so many reasons to join Côte.

We’re on an exciting new journey – and our team will play a huge part in making it happen. That means when you’re with us, every day is an opportunity to aim higher. Because we’re invested in your development, so you’ll get out as much as you put in. And we encourage you to bring your unique flavour to work, because we value the diversity of our teams. Best of all, the work you do brings joy to others. Sound good? Maybe you belong with us.